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Reviews of DoubleTree by Hilton Cincinnati Airport

4 out of 5
DoubleTree by Hilton Cincinnati Airport
2826 Terminal Drive, Florence, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1007 reviews" "
Rating 8 - Good. 271 out of 1007 reviews" "
Rating 6 - Okay. 142 out of 1007 reviews" "
Rating 4 - Poor. 97 out of 1007 reviews" "
Rating 2 - Terrible. 56 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The shuttle was really convenient
Stayed 1 night in May 2024

6/10 Okay

Richard, Maysville

Travelled with partner
Liked: Staff & service
Conv for catching flights. Good staff
Stayed 1 night in May 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
If you have an early flight out of CVG, this is a great place to stay. Food in restaurant is good. Rooms are clean. Staff very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a decent stay. The staff was friendly and courteous.
Stayed 4 nights in May 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this place.
Stayed 1 night in May 2024

2/10 Terrible

Jay

Stayed 1 night in May 2024

8/10 Good

Kalah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the price. Not crazy about the parking and the google maps error to get to the facility. But overall it was a good value for the price per night.
Stayed 2 nights in May 2024

8/10 Good

Krista

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice airport hotel
Stayed 1 night in Apr 2024

10/10 Excellent

helene

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Davine

Stayed 3 nights in Apr 2024

8/10 Good

Keng, charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Nothing fancy, but works for an early morning flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and polite
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstamding
Stayed 1 night in Apr 2024

4/10 Poor

Jackie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was incredibly tired and have a 6am flight, which is the only reason why I didn’t ask for a different room. The shower had quite a bit of mold (which I wiped off as well as I could with a washcloth), the tv did not work, and the refrigerator in the room made an incredibly loud noise all night long.
Stayed 1 night in Apr 2024

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jo Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised at how quiet it was for being right at the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Stayed 1 night in Apr 2024

8/10 Good

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the airport was great and the easy shuttle service. Room was spacious, very comfortable with a coffee maker.
Stayed 1 night in Jan 2024

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Stayed 1 night in Mar 2024

8/10 Good

HARRY A.

Travelled with partner
Liked: Cleanliness, amenities
Hard to get to but very convenient to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

heather, Washington Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside, staff was super friendly from check in to the resturaunt. Would defintiely come back
Stayed 1 night in Mar 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

MARK T

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!!
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Most convenient to airport
Stayed 1 night in Jan 2024

4/10 Poor

Charles, MASON

Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. Bathroom was worst. Old dirty and moldy around a filthy shower. No modern USB plug in as other hotel chains offer. Mattress was awful.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to the airport
As close to the airport as can be. The staff was friendly and helpful. The room was nothing special, and you definitely pay for proximity to the airport. Given how late our flight arrived (and given that the car rental center vloses at 11 pm), this hotel was a life saver for me
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Carter

Stayed 1 night in Feb 2024

8/10 Good

Michaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option right next to CVG. Perfect if you have an early flight.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer, Jasper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 1 night in Jan 2024

6/10 Okay

Machonn

8/10 Good

Jereme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for a funeral
This was a last minute trip for a funeral service for our grandma. The hotel front desk staff was very friendly and helpful. We called before getting on our plane to let them know our flight didn't arrive until after midnight and they checked us in over the phone. Because they checked us in over the phone it made the process once we got there much quicker which was good because we didn't get in until almost 2am and we were very tired. The airport shuttle runs 24 hours a day and the drivers were both very friendly. The hotel lobby is decorated very timeless and was very well maintained. The room itself was average. The bed was lower than expected and I could imagine some people may not like that. My biggest complaint is that the creamer for the coffee in the room was curdled so I had to dump out the coffee I made myself. Then I went downstairs to see if they had complimentary coffee anywhere in the lobby - which I did not find. So I went into the hotel restaurant to just ask for a coffee to go so I could take it back to my room. The restaurant staff was not at all friendly and the entire experience in that restaurant for the less than five minute exchange was quite unpleasant. Worse, my tiny cup of coffee to go was $2.49. Other than that the stay was really nice and we would likely stay again if life lead us this way again.
Stayed 1 night in Jan 2024

10/10 Excellent

Renae

Unfortunately, we did not stay in the hotel due to canceled flights. The manager agreed to cancel our reservation and refund our money even though it was a nonrefundable room. Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Stayed 1 night in Jan 2024

6/10 Okay

corey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on Jan 15, 2024
Dear Corey,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay.
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on Jan 15, 2024
Deborah,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you you had a very nice and comfortable stay.This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susang

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. We always strive for, an exceptional guest experience. We hope to see you again soon..Regards,Aaron BedikGeneral Manager

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Shane,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

6/10 Okay

Gregory

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for your feedback Gregory. I wish we could have made youer stay more exceptional. I hope you will give us another chance to serve you in the future. Regards,Aaron BedikGeneral Manager

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for the excellent review. We hope to see you again soon.

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
Thank you for an excellent review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on Jan 15, 2024
James,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

2/10 Terrible

Will

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Absolutely the worst hotel I've ever stayed in. I cut my trip short so not to stay there another night. Outdated, smelly, poor service and found a huge spider in my room. Hard pass! Horrible restaurant too - I was the only one in there at 7p.
Stayed 2 nights in Nov 2023