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Rating 10 - Excellent. 740 out of 1003 reviews" "
10 - Excellent
740
Rating 8 - Good. 178 out of 1003 reviews" "
8 - Good
178
Rating 6 - Okay. 54 out of 1003 reviews" "
6 - Okay
54
Rating 4 - Poor. 18 out of 1003 reviews" "
4 - Poor
18
Rating 2 - Terrible. 13 out of 1003 reviews" "
2 - Terrible
13
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Ethan, Kalispell
Travelled with family, Business traveller, Travelled with pets
Not pet friendly at the restaurant by the same name. We ordered take out elsewhere and had dinner in the breakfast lobby, with our dog since the dog could not be left in the room unattended, which we would not do anyway. Breakfast was ok, disappointed that oatmeal was instant.
Lisa
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Dear Lisa,Although we're glad that you and your furry friend had a great time with us overall, we are sorry for any inconvenience you experienced during your stay. We do our best to be transparent when it comes to our policies, though we appreciate your understanding. Rest assured, we will take your comments regarding our breakfast selection into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to welcome you back and exceed your expectations in the future.
Dear Guillermo,Thank you for choosing us for your stay. We are concerned to hear that your experience did not meet expectations and hope to have the opportunity to provide you with a better experience in the future; just let us know how we can.
Hi Franklin,We're delighted you enjoyed your stay at Craftsman Inn & Suites and that our location was ideal for your trip. Please come see us again soon.
Stayed 2 nights for a shopping trip. Beds are comfy, breakfast is good, and the coffee was fantastic. We didn't get a chance to try the restaurant but it was definitely popular and the food smelled great.
James
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Thank you, James, for taking the time to leave a review of your stay at Craftsman Inn & Suites. We're so happy to hear that our delicious breakfast helped you start the day off right and that you were able to get a great night's sleep. During your next visit, we hope you'll have the chance to try a meal at Craftsman Wood Grille & Tap House; we know you'll love it! We look forward to seeing you again soon, so please feel free to return anytime.
We stayed here as a quick overnight stop during a long road trip. It was easy to find from the highway and our room was lovely, very clean and updated facilities (i.e. no old and run-down shower, carpeting, etc.). The breakfast was nothing special but that is always the case with these hotels that include breakfast.
Stephanie
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear Stephanie,Thank you for taking the time to provide your review of Craftsman Inn & Suites. It is wonderful to hear our location was convenient and that you found your room clean and updated. Your feedback is appreciated on breakfast, as we're always looking for ways to improve our guest experience. We look forward to welcoming you back again if your travels bring you this way.
Hello Cindy,Our Craftsman Inn & Suites team is delighted you enjoyed your stay and our onsite dining at Craftsman Wood Grille & Tap House. Welcoming you back would be an honor, so please return soon for another fantastic time.
Clean and comfortable. Nice restaurant on property!
Michael
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Hello Michael,We're happy to hear that you found our hotel clean and comfortable and enjoyed our on-site restaurant. Your satisfaction is our priority, and we strive to provide a pleasant experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again to Craftsman Inn & Suites soon!
Thank you for your very kind rating! We hope to see you back in the future!
6/10 Okay
mariel, Hackettstown
Travelled with family and small children
May 4, 2024
Liked: Staff & service
Disliked: Cleanliness
Few hairs in the bathroom and towels. Tv have a horrible selection of channels and doesnt have any apps such as Netflix. Walls are very thin, i could hear everything my next door neighbor was doing. I dont want to even go into breakfast, it was horrible. For the price their nightly rate is, i would expect more from this place. I am glad it was only a 1night stay.
mariel
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Mariel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay, including cleanliness and noise concerns. Rest assured, we will take your comments into consideration as we continue making improvements for the benefit of our great guests. Nevertheless, it was a pleasure to have you here, and we hope to have the opportunity to better serve you in the future.
Great staff, great rooms and excellent breakfast. Convenient to Syracuse University
felicia
Stayed 2 nights in Mar 2024
Response from General Manager on May 7, 2024
Dear Felicia,We appreciate your kind words about our dedicated team, comfortable accommodations, and delicious breakfast offerings. It's also wonderful that our convenient location was ideal for your stay. We can't wait to host you again at Craftsman Inn & Suites!
10/10 Excellent
Samuel
Travelled with family, Business traveller, Travelled with partner
Dear Samuel,Thank you for sharing your experience at Craftsman Inn & Suites. We're glad you found our establishment enjoyable and look forward to welcoming you back for another five-stay stay!
Very relaxing stay. Staff very friendly and helpful
Jeanne
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Hello Jeanne, We are so glad to hear you had a relaxing stay! Our staff loves making guests feel at home, and we're thrilled you found them accommodating. If you ever need another dose of relaxation, you know where to find us. Take care, and we hope to see you again soon!
Hi Piama,Thank you for your review of Craftsman Inn & Suites! We're happy to hear you enjoyed our relaxing, top-notch accommodations. It was a pleasure to host you, and we would be grateful to welcome you back anytime!
Dear Matt,From all of us at Craftsman Inn & Suites, thank you for your review. It's wonderful to hear you enjoyed your stay with us and great to hear you found our food delicious. We would love to welcome you back for another terrific visit.
Hi Jose,Thank you for your great review and perfect rating! We're thrilled our hospitable team left a memorable impression on you, and we hope you return soon.
What I liked:
It wasn't a cookie-cutter hotel experience (like Hyatt, Marriott, or Holiday Inn). I liked the old-style inn atrium as well as the ability to use stairs instead of relying on the elevator. The breakfast was delicious. The staff was very friendly.
What was odd:
At night, it was hard to differentiate the hotel from the restaurant with the same name. The shower arrangement in the bathroom was odd -- including the second drain in the floor to prevent puddling.
Frank
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Frank,We at Craftsman Inn & Suites appreciate the time you took to leave a review. We are pleased you enjoyed our unique accommodations and delicious breakfast and that our team could make your acquaintance. Your feedback regarding the bathroom and restaurant is appreciated as well, and your suggestions will be taken into consideration as we continue to make improvements for our guests. It was a pleasure having you here, and we hope you'll consider returning soon.
10/10 Excellent
Lisa
Apr 20, 2024
Lisa
Stayed 2 nights in Apr 2024
Response from Front Desk on May 13, 2024
Thank you for your review! We greatly appreciate it.
Hello Jessica,It was our pleasure to host you at Craftsman Inn & Suites! We're delighted you had such a lovely stay that you took a moment to share this review. Please join us again for another terrific experience.
2/10 Terrible
Annamarie
Apr 19, 2024
Liked: Cleanliness
Annamarie
Stayed 1 night in Apr 2024
Response from Front Desk on May 7, 2024
Thank you for your rating! We hope to see you back in the future!
My husband Jerry and I were staying at the Craftsman Inn on our way home from Maine! The room was clean and well maintained. Ashley was at the desk when we arrived. She could not have more gracious! Asking for dinner recommendations, she gave us two. Later I needed and additional blanket. Ashely was right there delivering to our room! All with a great attitude!!
Belinda
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you, Belinda, for sharing your five-star experience with us! It is wonderful to hear that your room met your expectations, and we are especially delighted that Ashley made such a positive impression. We will certainly pass along your praise! We're thrilled you and Jerry had a pleasant stay, and we look forward to welcoming you back to Craftsman Inn & Suites on your next journey from Maine. Thank you for the kind words!
Hi Onicka,It's always a pleasure hearing from our guests, and we thank you for your great feedback. We're glad our attention to cleanliness impressed you, and we look forward to having you join us at Craftsman Inn & Suites again soon.
Clean comfortable rooms with a shopping center across the street where you could get anything you needed. Safe area. Staff was friendly & helpful
Beth
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Beth,Thank you for sharing your experience at Craftsman Inn & Suites! We're delighted you found our rooms clean and comfortable, and it's great to know that you felt safe in our area. Our team takes pride in providing friendly and helpful service, and we're thrilled that you had such positive interactions. We look forward to welcoming you back for another wonderful stay!
The front desk gal was very pleasant and tried very hard to please us plastic glasses in the room, so we requested glass glasses.. none to be had. She asked the restaurant for two. They would not accommodate her…same company. Breakfast was not good either. Only boxed bakery goods and make your own waffles with a clogged dispenser. And prepackaged breakfast sandwiches to be microwaved. Not what I would expect at the Craftsman in an upscale community.
Carol
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Carol,Thank you for being our guest and sharing your valuable feedback. Our team works hard to ensure our guests have a great stay, so while we are delighted you were impressed with our service, we are sorry that some aspects of your stay did not meet your expectations. Your comments will be shared with the team as we constantly strive to make improvements for our great guests. It was a pleasure to have you here, and we hope to have another opportunity to welcome you back and impress you further.
We had a late check-in due to traffic, but all worked out well. Room was clean and ready and all was well. Bed was comfortable, TV worked well, breakfast in the morning was good.
Ray
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hi Ray,Thanks for your outstanding review of Craftsman Inn & Suites! We're so happy you enjoyed your stay and so much of what we have to offer. It was our pleasure to welcome you, and we hope you'll come back soon for another peaceful visit!
Hi Andrew,Thank you for the five-star review. We're delighted to hear you always have an exceptional time with us at Craftsman Inn & Suites, and we can't wait for your next visit!
10/10 Excellent
William
Apr 11, 2024
Liked: Property conditions & facilities
William
Stayed 1 night in Apr 2024
Response from Kayla Front Desk on May 7, 2024
Thank you for your very kind rating! We hope to see you back in the future!
Hello Christine,Thank you for allowing Craftsman Inn & Suites to host your recent stay. We're happy to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company again soon.
Hi Dorothy,Thank you so much for the five stars! We're so happy you had a nice time with us, and we hope you'll join us again soon for another comfortable stay.
10/10 Excellent
kristina
Apr 9, 2024
kristina
Stayed 1 night in Apr 2024
Response from Kayla Front Desk on May 7, 2024
Thank you for your very kind rating! We hope to see you back in the future!
8/10 Good
CHARLES
Apr 4, 2024
CHARLES
Stayed 1 night in Apr 2024
Response from Kayla Front Desk on May 7, 2024
Thank you for your very kind rating! We hope to see you back in the future!
This is the second time my sister and I have stayed here and we love it. Rooms are clean and the staff is super friendly. We happened to arrive earlier than the 3:00 pm check in time and they were gracious enough to let us into our room. Will definitely stay here again
Patricia
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Hi Patricia,Thank you for your kind words. It was our pleasure to accommodate your early arrival, and we're glad you appreciated our attention to cleanliness and service. If your travels bring you back to the area, please come see us again at Craftsman Inn & Suites!
Hi Monica,Thank you for your perfect rating! We're thrilled our fantastic location was a highlight of your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was a pleasure having you here, and we hope you return soon!
Hello Andrew,Thank you for your recent stay at Craftsman Inn & Suites. Hosting you was a pleasure, and we're so happy we met all your expectations. We appreciate your feedback and look forward to hosting you again.
Dear Jovon,We are honored to have earned a perfect rating for your time with us. It thrills us to know that you had a great experience. Your review reaffirms the hard work we put in every day for our guests. We look forward to welcoming you back for another great stay.
Very nice hotel. Clean with comfortable rooms and breakfast included
SANDRA
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Hello Sandra,Thank you so much for choosing to stay with us at Craftsman Inn & Suites. Impressing every guest with our clean, comfortable accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.
Too bad it wasn't quiet we were there on st pattys day n people were loud till after midnight and then the next day people were talking out the front till 11pm we could hear everything otherwise really great place
Matt
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Hi Matt,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.
Dear Andrew,We're thrilled you enjoyed your experience with us. Our team strives to deliver top-notch service in a prime setting. We look forward to welcoming you back to Craftsman Inn & Suites for another fantastic stay!
Everything about our stay was exceptional. Our room/facility was clean, comfortable and stylish with good amenities. The hotel staff was attentive and quite pleasant. Dinner at the Craftsman Wood Grille next door was Great!
Varnessa
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Thanks so much for your review, we appreciate it. We're so happy both the hotel and the restaurant impressed! We hope to see you again soon.
I’ve stayed in Syracuse multiple times, but this was my first time at this location. What a nice and lovely hotel! Staff were absolutely amazing as well. I would definitely recommend.
Barbara
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Hello Barbara,It was an honor to welcome you to Craftsman Inn & Suites and we are delighted you were impressed. Thank you for sharing your lovely comments about our wonderful hotel and amazing staff. We hope this was just your first of many stays with us.