Palaces in Europe

"The toilet seat was dirty when we arrived. The chair in the room was so low it was almost impossible to sit at the desk, we asked for support, someone came, took a look & tried a couple of things, no success & he left, said he would look into it & we never heard from him or anyone else again. The phone was unplugged from the wall with wires that were broken and the socket was falling out of the wall. The lights above the bed were not plugged in so had to move the furniture to work out how to plug in."

"Location was exceptional; lovely club lounge with a tea and coffee bar. The breakfast was good but very expensive if not included in the room rate. I will definitely stay here again."

"Good experience overall, only one lift in operation at the time so some queues at peak times but that was just an unfortunate thing to happen when I was visiting"

"Very nice and clean hotel.The location is perfect and the beds are really comfy.Had a great night sleep.The staff are friendly and helpful. It was my second time staying in this hotel."

"Hotel is beautiful the kindliness exceptional. The staff was great. The breakfast was OK not the best and in terms of location you can’t get better."

"Perfect "

"Clean rooms. Decent breakfast. Good location. Desk staff slightly disorganized. Slightly touristy area for business travel but nice to walk around in the evening."

"A lovely hotel ideally located with parking close by. The young man on check in couldn't have done more. Nice room and fabulous breakfast."

"The location was perfect. Close to a few tube stations. The free washer and dryer was so helpful. Didn’t even need to pack soap. We really appreciated the ice machine and filtered water dispenser with provided refillable bottles. Would stay here again."