Espace Castanea Tours and Activities

We had a very friendly welcome. Really liked the bar/club area where you can help yourself to hot drinks, soft drinks and snacks. It provided welcome refuge in the heat. On an evening staff come round taking orders for drinks /aperitifs. We booked a premium room with amazing views across the river to the Notre Dame Cathedral. The mattress was comfy. Unfortunately however the room was small for two people with limited storage. The bathroom is cramped and also affords little privacy from your partner. The balcony is small and didn’t feel particularly safe. The big issue was the aircon which unfortunately was nowhere near adequate for the weather we’re increasingly getting and the room was uncomfortably warm. I knew this would be an issue as soon a I saw the outdated control button. We didn’t complain as there’s little staff could do and I’m sure they’re well aware what it’s like having to work there everyday. Breakfast has a large offering but less so if you’re vegan like us. There was just about enough with plant-based milks and yoghurts but it would be easy to add a few extra things with universal appeal like mushrooms, spinach or some avocados. Location is excellent, convenient for the main attractions but pretty quiet. The rooms are well insulated from the sound outside with double windows. Overall we liked the hotel, enjoyed our stay and the staff were lovely. We feel sad leaving some negativity but we would not stay again due to the small room and inadequate aircon.

The staff at Villa Maia are exceptional. Always kind and smiling, helpful and attentive. They made a wonderful stay truly exceptional. The room was delightful. We were on the second floor with has a partial view of the city due to the large trees outside the window. A third floor stay would have unobstructed views. The pool and spa are excellent.

The hotel staff were exceptionally helpful. They spared no effort to make it convenient and makes feel welcome.