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Reviews of Knights Inn Emporia

3 out of 5
Knights Inn Emporia
3173 Sussex Dr, Emporia, VA

Reviews

6.8
Rating 10 - Excellent. 13 out of 68 reviews" "
Rating 8 - Good. 23 out of 68 reviews" "
Rating 6 - Okay. 19 out of 68 reviews" "
Rating 4 - Poor. 7 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

I can't comment because we didn't stay there. Expedia was supposed to book us at a hotel in Emporia, KANSAS, NOT the Knight's Inn in Emporia, VIRGINIA. The hotel in Kansas that Expedia booked us at (and sent us a confirmation for at the Kansas location) had gone out of business, thereby necessitating us to book a hotel on our own in Emporia, Kansas. I have alerted Expedia of the error and requested a refund. Feel free to contact me if you desire more information at info@bloomsdaybooks.com
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Matt M on Apr 7, 2020
Thank You.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, room comfort
Nice room but lacked in other areas
The room at this Clarion was recently upgraded. So the room and bathroom were nice. However the outside of the building such as the second level walkway was falling apart significantly. We were not pleased at all with their included hot breakfast. The eggs were powered scrambled, there was no juice selection, no donuts, bagels or English muffins, the sausage was not good. They had 4 pieces of bread in plastic bags for toast and 3 apples. No other fruit or yogurt. They did have waffles and cereal.
Stayed 1 night in Feb 2020
Response from Matt M on Apr 7, 2020
Thank you, we are addressing these areas now.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had been renovated and the room had updated fixturesand amenities. The staff was friendly and helpful. I would definitely stay here again.
Stayed 1 night in Feb 2020
Response from Matt M on Apr 7, 2020
Thank You.

8/10 Good

mary

Liked: Cleanliness, staff & service
Ok place to stop while travelling. Breakfast was o
Stayed 1 night in Dec 2019

8/10 Good

tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lobby, ballrooms, breakfast area was very nicely updated. Room was clean and looked newly remodeled. Beds were comfortable.Our room Door opened to the outside, but I noticed some rooms opened to an inside hallway.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Matt. M. on Dec 14, 2019
Thank you for taking the time to rate our hotel. We look forward to serving you again in the near future.

8/10 Good

Malinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
This hotel is a bit pricey but the bed was comfortable. I was a bit disappointed that there wasn't any batter left to make waffles but there were eggs, sausage and other items to choose from for breakfast.
Stayed 1 night in Nov 2019
Response from Matt. M. on Dec 14, 2019
We are glad your overall satisfaction was met. We have discussed with our morning staff to ensure all products are kept to the fullest amounts at all times for your enjoyment.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Matt M. on Dec 14, 2019
Thank you for your rating.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Matt M. on Dec 14, 2019
Thank you for your rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine no complaints would stay again comfortable beds
Stayed 1 night in Oct 2019
Response from M. Mills on Oct 21, 2019
We are very pleased to hear you enjoyed your stay with us. We look forward to serving you again in the near future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The photos of the bedrooms lead you to believe this is a nicer place than it is. It's dreary. The shower water pressure was terrible and you almost have to step in the bathtub to open the bathroom door (to exit). The beds were fine.
Stayed 1 night in Oct 2019
Response from M. Mills on Oct 19, 2019
Thank you for your comments, it with Guest feedback that we are better able to correct as many issues as possible. We have installed a water booster to ensure the water pressure is the same throughout the building.

6/10 Okay

Sara, Iowa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This property clearly used to be all outside but they've renovated it to be partially inside. The inside part is nice, but the set up is very strange. We had an exterior room which is definitely not as good as the interior rooms(we had friends who had an interior room). I'm thankful that there was a fan in our room otherwise we would've heard every sound outside, including cars getting onto the interstate. The worst part about our room though was the incredibly bright light in the parking lot that was shining directly into our window. Even though they have room darkening curtains they do not cover up the edges of the window and we might as well had a light on because it was so bright. We actually went out and bought safety pins just so it was dark enough the second night to actually get some sleep.
Stayed 2 nights in Oct 2019
Response from M. Mills on Oct 19, 2019
We are sorry for the lighting to make your stay not as good as it could have been. We are making strides to ensure the drapes cover the entire windows. Please next time you are here, do not hesitate to let the staff know and we will do our best to correct the issues on the spot.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If you advertise two queen beds make sure they are queen beds and not double beds like I got. Didn't affect me as I was staying solo but I'm sure many people would be disappointed and mad at the false advertising. Also, breakfast was non existent one day and just barely edible the next. Okay stay for what I was there for.
Stayed 2 nights in Oct 2019
Response from M. Mills on Oct 19, 2019
Thank you for your comments, we will make sure this is put as a better key point in our training.

4/10 Poor

Michael

Travelled with family
Disliked: Room comfort
Stayed 1 night in Sep 2019
Response from M. Mills on Oct 12, 2019
We are sorry we were not able to meet all your needs. Please contact our General Manager so we can do what we need to make everything right.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from M. Mills on Oct 12, 2019
Thank you for taking the time to rate our hotel.

10/10 Excellent

Darell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Incredible, So Clean & Bug Free:)
WOW :) I cant say it loud enough to how Impressive this place was:) The minute Yoi walk inside to the desk it hits you rite in the Face, this isn’t a “normal” motel:) So Incredible CLEAN & ROACH FREE:) Folks that’s all we ask for is EXACTLY what Your Standards are set in place so that Your Help CLEANS SO WELL:) Any where else u stay it’s a Huge disappointment compared to the Clarion Inn:) They need to offer all motels & Inns a conference on HOW TO CLEAN ROOMS & KILL ROACHS !!:) Please Thank the Help for Us & Folks try to show Your Appreciation by leaving them a Tip in Your room, they don’t realize the Awesome job they are doing for US:) Thanks so Much To whomever owns these Inns , Appreciate So Much Your Standards & May the Lord Bless Y’all Beyond Measure:)
Stayed 1 night in Jul 2019

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Nice hotel. Completely remodeled. Very clean.
Stayed 1 night in Jul 2019
Response from M. Mills on Aug 11, 2019
We are very pleased to hear you enjoyed your stay. We look forward to seeing you back again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The young lady that checked me in was not very customer friendly. I told her my TV was not connecting and she ask if I turned it on. Took everything I had not to reply to that as yes I did turn it on. Maybe their other customers are not as smart. The lady that tended the breakfast area was great though. The bed was comfortable and sheets were great! You can tell all the rooms were once outside rooms and converted to inside rooms by a metal roof and a wall. They also put $100 hold on your card just in case you "tear up" the room.
Stayed 1 night in Jul 2019
Response from M. Mills on Aug 11, 2019
Please accept my apologies for the manner in which you were treated. I have spoken to the clerk and this was not her intent. We will continue to work with our staff to ensure they are able to convey their positive thoughts without offending you.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised. Dilapidated motel with a Clarion shell. Very odd and disturbing.
Stayed 4 nights in Jul 2019
Response from M. Mills on Jul 22, 2019
We are sorry we did not provide you with a good stay and are in hopes that you will reach out to our General Manager to learn in more detail what we could have done for you.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from M. Mills on Jul 11, 2019
Thank you for taking the time to rate our hotel.

6/10 Okay

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort
There was no breakfast no one attended the breakfast it was awful
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool and hot tub was nice along with the room
Stayed 2 nights in Jul 2019
Response from M. Mills on Jul 9, 2019
We are very pleased to hear you enjoyed the room, pool, and your overall stay. We look forward to seeing you again soon.

8/10 Good

Ed, Fowler, CO

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks old and run down from the outside with the underside of upper outside walkways missing concrete. On the good sude the interior of lobby and rooms is very updated and nice. The pool was cool indoor to outdoor but the water was mirky and there were no towels there most of the time. The bar closes early if business is slow and breakfast was mediocre but sufficient.
Stayed 3 nights in Jul 2019
Response from M. Mills on Jul 9, 2019
We are glad you stayed and had a nice time. We are finishing up the final stages of our major renovation of this hotel. Obvious it was more important to get the inside rooms completed as soon as possible. We are currently working on the exterior.

6/10 Okay

Lindsey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from M. Mills on Jul 5, 2019
Thank you for taking the time to rate our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable beds & pillows, nice cold a/c on a hot day.
Stayed 1 night in Jun 2019
Response from M. Mills on Jul 5, 2019
Thanks for your comments and the time to rate our hotel.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from M. Mills on Jul 5, 2019
Thank you and please let us know what we can do to even make our hotel better for you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was incredibly slow. Room did not have hot water. Had to change rooms.
Stayed 1 night in Jun 2019
Response from M Mills on Jun 17, 2019
We are very sorry about your lack of hot water, however, we are pleased you gave us the opportunity to make it right.

8/10 Good

DD

Travelled with family
Liked: Amenities
Quiet. Fairly clean, but not spotless. Check in was not pleasant. Lady did not know anything and the lady helping her gave me completely wrong directions on how to find my room. It was confusing and a bit anxiety provoking, but we found it. Overall, reasonably good hotel.
Stayed 3 nights in May 2019
Response from M. Mills on Jun 9, 2019
Thank you for your comments, we are in fact working on training some new staff and we will put a larger focus on this for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great room! Hot water not so!
Overall the room was great. But we could not get hot water from the sink. When staff was told at checkout, we were told it could take up to 20 minutes to get hot water. Unacceptable.
Stayed 2 nights in May 2019
Response from M. Mills on Jun 9, 2019
Thanks for the insight. You are correct about the delay for hot water and this is a new issue recently brought to our attention and we have already ordered the new part for our plumbing to correct this matter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall. Modern rooms, comfy beds, thick blankets. Minor complaint is hot water varied a bit. Barely hot enough one day, fine the next. Plenty of parking, good security. Far enough from freeway to be quiet yet close enough for easy access. Restaurants and supplies close by. Will stay there again next year.
Stayed 3 nights in May 2019
Response from M. Mills on Jun 9, 2019
Thank you for your comments, we have corrected the hot water issue, as there was a failure in the system and new parts have been addressed. We all look forward to seeing you again.

2/10 Terrible

nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want a Spider Bite stay here.
If I were going to this area I would not stay here. We found dog food in our room, two huge black spiders and the facility was dirty. They also promised you a full breakfast and we got a sack of things you could get at Walmart and a breakfast burrito that you had to microwave, but no microwave in the area. I do a lot of traveling and this is not a convention center. The people at the desk at check-in stopped checking us in and waited on two other people before coming back to us. This was a real let down. We woke up the next morning and found bug bites on my two year old grand daughter. . .this place is a dump!!!!!
Stayed 1 night in May 2019
Response from M. Mills on May 31, 2019
We are very sorry that you did not enjoy your stay. The issues you encountered should not have occurred and we are taking steps to make sure it does not again. Please reach out to our General Manager as we want to make this visit right for you.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very nice. However, the room smelled and there were stains on the bedding. We did not stay. It was very difficult to find another hotel due to graduation and flooding but we were not OK staying here. The lobby was remodeled the rooms were not nice at all.
Stayed 1 night in May 2019
Response from General Manager on May 22, 2019
I deeply apologize that we failed to meet your expectations regarding your recent stay. We pride ourselves on providing excellent service. I greatly appreciate you however sharing these details with me. I will work with my team to ensure we avoid making mistakes like this in the future. Thank you so much and we hope that you would consider staying with us if you ever found yourself in the Emporia area in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019
Response from M. Mills on May 2, 2019
Thank you for taking time to rate our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from M. Mills on Apr 29, 2019
Thank you for taking the time to rate our hotel.

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel; not-so great housekeeping
Overall I thought the whole trip was great. There was just a couple things that made me not want to give a better rating. First off, I arrived to my room to find standing water in my fridge. As well, whoever set up my key cards could only activate one card, and I had to make multiple trips to the front desk to get both working. Overall, the house keeping was terrible. It took them till almost the end of my stay to clean out my garbage cans and to give me new toilet paper. When I arrived, I barely had half a roll, and was easily out after 2 days. It took them till the 4th day of my visit to actually give me more toilet paper. That’s just downright disgusting and forced me to use the bathroom somewhere else. I was barely at my room most of my week so I couldn’t go and ask the front desk to do something about it.
Stayed 5 nights in Apr 2019
Response from M. Mills on Apr 29, 2019
Thanks for the feedback. We need to hear your thoughts to make this a better place to stay.

6/10 Okay

Verified traveller

Stayed 6 nights in Apr 2019
Response from M. Mills on Apr 29, 2019
Thank you for taking the time to rate our hoel.

8/10 Good

Corey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from M. Mills on Apr 16, 2019
Thank you for taking the time to rate our hotel.

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Was charged $25 for my dog after being old by the manager that I wouldn’t
Stayed 1 night in Apr 2019
Response from M. Mills on May 6, 2019
Please reach out to our General Manager to address this matter so we can make everything Right for you!

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Never recommend. Never stay there again. A terrible hotel. Inside is nicely renovated outside HORRIBLE. Staff is unknowledgeable.
Stayed 1 night in Mar 2019
Response from M. Mills on Apr 30, 2019
We apologize that you did not enjoy your stay. We really believed that our complete interior renovation would have given you a better stay. Please reach out to our General Manager to discuss more of any other issues you may have had and we will do everything we can to satisfy you.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from M. Mills on Apr 10, 2019
Thank you for taking the time to rate our newly renovated hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Seems that they only use 5 rooms on regular basis and they are in the back along highway together. Bathroom shower water never got even warm. Was not cleaned even close to good from previous occupants. Breakfast room had no Tv, it was fend for yourself -which is fine but i prefer my pancake mix fresher than from a vending like dispenser, so nobody has to refilll food/coffee/cereal. 2 Oranges that were pass prime. We left and went out to eat. Should get a credit for that “breakfast”.
Stayed 1 night in Feb 2019
Response from M. Mills on Mar 4, 2019
We are sorry that you did not enjoy your breakfast. Sometimes we do get 'hit' hard and our staff is still getting used to the high quality of business we have become since our major renovation. Please feel free to reach out to our General Manager and he will be happy to discuss your stay in more detail and make sure you are please and return to our hotel.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very Friendly and helpful. Some construction going on, room was a little warm and would not cool down
Stayed 1 night in Feb 2019
Response from M. Mills on Mar 2, 2019
We will take a look at the heating unit in your room, however we are also very please to hear you enjoyed your stay and we look forward to seeing you again soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late and left early. No problems.
Stayed 1 night in Jan 2019
Response from Lowell on Jan 29, 2019
Thank you so much for you feedback. We hope you enjoyed your stay and that you will consider us for your lodging needs in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outstanding hotel for the money! The staff was helpful, friendly, and skilled. The room was spacious and beautiful. Everything is brand new. We enjoyed the larger size tv with HGTV for me and History channel for my husband. It was very quiet because we happened to be the only guests here. The only downside is that the pool water is cold because it is an indoor/outdoor pool in Kansas in January. We haven’t had breakfast yey, but I can’t wait.
Stayed 1 night in Jan 2019
Response from Lowell on Jan 11, 2019
Dear Valued Guest, Thank you so much for your feedback. We are pleased you enjoyed your stay. We pride ourselves on our guest being satisfied with their stay. We hope that you would consider staying with us again in the near future.

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
The staff went out of their way to make sure we were happy and comfortable!
Stayed 1 night in Dec 2018
Response from Matt M on Jan 2, 2019
Thank you for taking the time to provide us with the great feedback. We have gone out of our way to hire the best people in Emporia and it is nice to hear from you that they are in fact taking care of everyone. We look forward to seeing you again soon.

10/10 Excellent

Kelly, Albert lea, MN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the money. The r9om was clean, comfortable and quiet. Beds were comfy, shower was great for tall people and I was pleased with breakfast. They have an indoor/outdoor pool that looked inviting.
Stayed 1 night in Dec 2018
Response from Lowell on Dec 29, 2018
Thank you so much for staying with us. The team and I greatly appreciate your feedback as it shows us what we’re doing right and where we can improve. We hope to see you again and soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice ..........................................
Stayed 1 night in Dec 2018
Response from Lowell on Jan 3, 2019
Thank you so much for your feedback. We greatly appreciate it.