Dear Peter,Thank you for rating your stay 4 out of 5 stars. While we're delighted to see a positive rating, we'd love to hear more about your experience. Your feedback is crucial in helping us understand what we're doing right and where we can improve.Safe travels and looking forward to seeing you again.Kind regards, Guest Services, Emerald Central Hotel

Dear Lew,Thank you for choosing to stay with us at Emerald Central Hotel. We are glad that you found our place to be clean, tidy, and comfortable. We are sorry for the works happening on the footpath. We hope they did not disturb you too much and that you had a good rest after a long day on the road. We hope you enjoyed your time in Emerald and we hope to see you again soon.Kind regards,Guest ServicesEmerald Central Hotel

Dear Richard,Thank you for choosing to stay with us. We appreciate your feedback and that you enjoyed the central location and our friendly staff. We apologise for the inconvenience caused by the noisy cold tap problem and any untidiness near the reception. Your concerns regarding the tiredness of walkways, exterior areas, and car parks are duly noted, and we will address these issues to enhance the overall experience for our guests. We hope to have the opportunity to provide a more satisfactory experience on your next visit.Kind regards,Guest ServicesEmerald Central Hotel

Dear Brock,Thank you for choosing to stay with us. We are sorry to hear that your experience with us was not up to your expectations. We apologise for any inconvenience caused by the room allocation. Its a very rare occurrence but we will investigate this matter further and take appropriate action to ensure that this does not happen again in the future.We hope that you will consider staying with us again in the future and that we can provide you with a better experience.Kind regards, Guest Services Emerald Central Hotel

Dear Gary,Thank you for taking the time to share your feedback about your recent stay at Emerald Central Hotel. We appreciate your review.While we're glad to have had you as our guest, we're sorry to see that your experience may not have met your expectations. If you could kindly provide more details about your stay or any specific concerns you had, we would greatly appreciate it. Your input helps us identify areas for improvement.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Safe travels to your next destination.Kind regards,Guest ServicesEmerald Central Hotel

Dear Lindsay,Thank you for your positive review, we are glad to hear that you had a comfortable stay with us. We hope you enjoyed your time in Emerald and we hope to see you again soon.Kind regards,Guest ServicesEmerald Central Hotel

Dear Orawan,Thank you for choosing us for your recent stay, and for taking a moment to leave a review. We're pleased that liked our service, Your feedback is important to us, and we hope to provide you with an even more enjoyable experience on your next visit.Kind Regards,Guest ServicesEmerald Central Hotel

Dear Daniel,Thank you for sharing your feedback regarding your recent stay. We value all guest experiences, and we're sorry to learn that your stay did not meet your expectations. We appreciate your input and will use it to improve our services. If there's anything specific you'd like to highlight, please let us know so we can address it accordingly.Kind regards,Guest Services

Dear David,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your rating and value your input. If there are any specific areas where we can improve and enhance your experience, please let us know. Your satisfaction is important to us, and we strive to provide the best possible service to our valued guests.Kind regards,Guest ServicesEmerald Central Hotel

Hi SantinaWe thank you for your review. If you have any specific feedback, then please let us know so we can improve services for future guestsKind regardsGuest ServicesEmerald Central Hotel

Hi TimWe are so pleased you were very happy with the staff They really do work hard to ensure the promises are clean and the guest are well cared for, so thank you and we hope to see you again and Happy ChristmasKind RegardsGuest ServicesCentral Apartment Group

Hi LeanneThank you for your feedback and wonderful review We are glad you mostly enjoyed your stayWe are looking forward to seeing you again soonKind Regards Guest Services DeptCentral Apartment Group

Hi Ann-Maree, Thank you for your review of Emerald Central Hotel. We appreciate that the maintenance and customer service were unsuitable. We've passed your feedback on for further investigation. We hope the rest of your stay was more delightful, all the best.

We hope to welcome you again soon

Thank you for your review

Thank you Ken, We enjoyed having you here

Thank you

Thank you

Thank you for your nice review

Thank you for your nice review

Thank you. I will address your concerns with the housekeeping crew

Thank you for your lovely review

Thank you :)

Thank you soooooo much

Hi Ian, we are so glad you enjoyed your stay with us and look forward to seeying you again soon. The "chef/barman" is actually the other half of the management team running the hotel :)

Thank you

Thank you... we are a traditional country motor inn

We hope to welcome you again soon

Thank you. Sorry to hear about the RV. Hope your travels are going well

Thank you. We look forward to welcoming you again

We appreciate your feedback and are very glad you enjoyed your stay. We look forward to having yu stay with us again soon :)

I am surprised that you are surprised that it was 'just a motel' That is exactly who we say we are and that is what all our websites describe us as. Our affordable price also supports us being a country motel ? Happy travels

Thank you we look forward to welcoming you again

Thank you for your review, we appreciate your feedback.

Thank you for your review. I am very disappointed to hear that you had no enjoyment in your stay. I have passed your concerns onto housekeeping who are usually working at a high standard. We pride ourselves on maintaining a high standard of Service to our guests at all times, on this instance it appears that we have let you down. On behalf of the Hotel I would like to sincerely apologize for any inconvenience or upset caused and hope that you will consider giving us another go next time you are in town.

Thank you for your kind review. We look forward to welcoming you again!

Thank you for your feedback, sorry to read that you experienced a few issues during your stay. I trust that they where resolved after advising reception? We do apologise for any inconvenience caused.

Thank you for your wonderful feedback regarding your stay with us. We are pleased to read that you had an enjoyable stay with us. We look forward to welcoming you back to the Hotel, next time you are in town.

Thank you for your feedback

Thank you for your feedback, it is very disappointing to read that you did not have an enjoyable stay. We do apolagise for the short comings.

Thank you for your feedback

Please contact us

Thank you for your review. I have forwarded your concerns to our team to address