Exterior

Reviews of The View Hotel

3 out of 5
The View Hotel
Grand Parade, East Sussex, Eastbourne, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 1006 reviews" "
Rating 8 - Good. 281 out of 1006 reviews" "
Rating 6 - Okay. 43 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities
excellent all round
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and we had an upgrade to a sea facing
Stayed 1 night in May 2024
Response from D.Wilton on May 24, 2024
Dear Chris,Thank you for your review, I am delighted that you enjoyed your stay and we do indeed look forward to welcoming you back again soon.

10/10 Excellent

Struan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quick and easy check in. Lovely room with a view
Stayed 1 night in Apr 2024
Response from D. Wilton on May 21, 2024
We're thrilled to hear that you had a fantastic stay and enjoyed your beautiful sea view room. It's wonderful to know that our team was able to accommodate all your requests. Thank you for your kind words, and we look forward to welcoming you back for another exceptional stay!

6/10 Okay

Chor Peng

Travelled with partner
Disliked: Property conditions & facilities
Air con not working and room was very hor
Stayed 1 night in May 2024
Response from D. Wilton on May 21, 2024
Dear Chor, I am sorry to learn there was an issue with your Air con during your stay. If we had known we would have done all we could to resolve the issue immediately.

8/10 Good

Aleksandra

Liked: Cleanliness, property conditions & facilities
Great location and lovely view! Only the reception team needs to improve their service! They all seemed very rude! Also we had such a lovely view from our terrace but couldn’t enjoy it from inside as windows were super dirty from fingerprints everywhere. Anyway would love to go back!
Stayed 2 nights in Mar 2024
Response from D. Wilton on May 21, 2024
We're thrilled to hear that you had a fantastic stay and enjoyed your beautiful sea view room. It's wonderful to know that our team was able to accommodate all your requests. Thank you for your kind words, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Carla

Stayed 2 nights in May 2024

8/10 Good

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to local attractions, efficient & very clean. No negatives & would totally recommend.
Stayed 3 nights in Apr 2024
Response from D. Wilton on May 7, 2024
We're thrilled to hear that you found our hotel conveniently located near local attractions and that you appreciated our efficient and very clean environment. Thank you for your positive feedback and for recommending us! We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, and breakfast overlooking the sea was delightful!
Stayed 1 night in Apr 2024
Response from D. Wilton on May 4, 2024
Dear Sarah, We're delighted to hear that you found our hotel lovely and that you enjoyed a delightful breakfast overlooking the sea! At The View Hotel Eastbourne, we strive to create a memorable experience for our guests, and we're thrilled that we could provide you with such a picturesque setting to start your day. Thank you for sharing your positive feedback, and we hope to welcome you back soon for another wonderful stay by the sea! Kind RegardsDrew Wilton Senior Guest Services manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D. Wilton on May 4, 2024
Dear David, Thank you for your 5* review I am pleased to read that you enjoyed your recent stay with us.

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from D. Wilton on May 21, 2024
We're thrilled to hear that you had a fantastic stay and enjoyed your beautiful sea view room. It's wonderful to know that our team was able to accommodate all your requests. Thank you for your kind words, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D.Wilton on Apr 26, 2024
Dear Stephen, Thank you for your review, I am most delighted to read that you enjoyed your recent stay with ourselves.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D.Wilton on Apr 24, 2024
Thank you for your review I am most pleased to read that you enjoyed your recent stay,

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
It overlooked the sea
Stayed 1 night in Apr 2024
Response from Ioana Macula on Apr 22, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are delighted to read that you had a pleasant stay and we hope to see you soon. Kind regards, Guest Services Manager Team

10/10 Excellent

Cherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, nice and clean and quiet only grumble was that the tv didn’t work as they still use normal tv and not cable but that didn’t matter much as it ment that we slept.
Stayed 1 night in Apr 2024
Response from D.Wilton on Apr 12, 2024
We're delighted to hear that you found your room lovely, clean, and quiet during your stay with us. We apologize for any inconvenience caused by the TV not working, but we're glad to hear that it led to a peaceful night's sleep for you. Your feedback is appreciated, and we hope to welcome you back for another restful stay in the future! If there's anything else we can do to enhance your experience, please let us know.

6/10 Okay

Davinder

Travelled with partner
Liked: Cleanliness
I was surprised there was no kettle for tea or coffee plus glasses for water which other hotels have. Its not a lot to ask for!!
Stayed 1 night in Apr 2024
Response from D. Wilton on Apr 11, 2024
Dear Davider, I am sorry to read of the issues you experienced during your recent stay. We do indeed provide kettles and Tea and Coffee in each of our rooms. All in the top draw of the glass stand. If we were to have known you did not see these during your stay we would of been more than happy to have assisted.

8/10 Good

Cecil, London

Liked: Cleanliness, staff & service, property conditions & facilities
We are regularly visitors to Eastbourne and always try to book the View Hotel when it’s available.
Stayed 4 nights in Mar 2024
Response from D. Wilton on Apr 11, 2024
We're delighted to hear that you're regular visitors to Eastbourne and that you always choose to stay with us at The View Hotel whenever it's available! It's wonderful to know that we've become your preferred accommodation choice in the area. We truly value your loyalty and look forward to welcoming you back each time you visit Eastbourne. Thank you for your continued support, and we can't wait to host you again soon for another enjoyable stay! If there's anything specific you'd like for your next visit, please feel free to let us know.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from D.Wilton on Apr 9, 2024
Dear Sally, Thank you for your review, I am delighted to read that you enjoyed your recent stay and indeed do hope to welcome you back again soon.

10/10 Excellent

Margaret

Travelled with partner
Great hotel with very helpful and extremely friendly staff
Stayed 2 nights in Apr 2024
Response from D.Wilton on Apr 8, 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience at our hotel and that our team was able to assist you in a helpful and friendly manner. Providing excellent service is our top priority, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back for another great experience in the future! If there's anything else we can do for you, please don't hesitate to let us know.

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel apart from the sunken manhole in the middle of the main road which was right outside our balcony!! Every time someone drives over it the noise is really loud !! We did raise a complaint with the council so hopefully they fix it soon because we wouldn’t book to come again unless it’s fixed !!
Stayed 2 nights in Apr 2024
Response from D.Wilton on Apr 8, 2024
Thank you for sharing your experience with us, and we're thrilled to hear that you loved everything about your stay at our hotel. We value your feedback, and we hope to have the opportunity to welcome you back in the future under improved circumstances. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience, from our ocean view room to the friendly staff
Stayed 2 nights in Mar 2024
Response from Ioana Macula on Apr 2, 2024
Dear Faith, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We sincerely appreciate all your praise for the team and their efforts and thank you for highlighting how impressed you were by your experience with us. We are looking forward planning your next stay. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a sea view room with balcony which was a reasonable size - not as large as we had assumed from descriptions for a superior room. Sea views were lovely and did sit in the balcony with drinks however just outside the hotel is a manhole in the road that everytime a vehicle drive over it made a real clatter which we could hear even with the balcony door closed not the hotels fault hope the council get it sorted as it was very annoying.
Stayed 2 nights in Mar 2024
Response from Ioana Macula on Apr 1, 2024
Dear Julie, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We sincerely appreciate all your praise for the team and their efforts and thank you for highlighting how impressed you were by your experience with us. We are looking forward planning your next stay. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast
Stayed 1 night in Mar 2024
Response from Ioana Macula on Mar 30, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

STEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the area it’s called the view for a reason and doesn’t disappoint I used it for a one night stay for a gig in The Winter Gardens and it was only a 200 yard walk
Stayed 1 night in Mar 2024
Response from Ioana Macula on Mar 30, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ioana Macula on Mar 30, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

10/10 Excellent

Jan

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ioana Macula on Mar 30, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ioana Macula on Mar 30, 2024
Dear valued guest, Thank you very much for taking time to review the recent stay at The View Hotel Eastbourne. We are glad that you had a great experience with ourselves and we hope that you will visit us again in the near future. Kind regards, Ioana Macula-Guest Services Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good with plenty of choice. I was at the hotel for just one night so did not use any of the many facilities available. I enjoyed my brief stay and would certainly stay at the View again if I had to come to Eastbourne.
Stayed 1 night in Mar 2024
Response from D.Wilton on Mar 18, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed the breakfast selection during your brief stay with us. Although you didn't have the opportunity to utilize all our facilities this time, we're glad to know that you found your stay enjoyable overall. We appreciate your positive feedback and would be thrilled to welcome you back to The View whenever your travels bring you to Eastbourne again.

8/10 Good

Cecil, London

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful convenient
Stayed 2 nights in Feb 2024
Response from D.Wilton on Mar 7, 2024
Dear Cecil, We're delighted to learn that our team's friendliness and helpfulness, along with our convenient amenities, enhanced your stay. Thank you for choosing us, and we hope to welcome you back soon!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
I used to stay at the Grand when visiting Eastbourne. The View I’d more convenient, a lot cheaper, has direct sea views and is closer to the Town centre.
Stayed 2 nights in Mar 2024
Response from D.Wilton on Mar 8, 2024
Thank you for sharing your experience. We appreciate your feedback and are delighted to hear that you found The View to be a more convenient and cost-effective option with direct sea views and proximity to the town centre.

10/10 Excellent

Brian, Brussels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modernised, but still retaining some of its original 1970s features and feel of quality. No Jack Jones and no mural to the workers.
Stayed 2 nights in Feb 2024
Response from D.Wilton on Mar 7, 2024
Dear Brian,Thank you for your review, We do indeed still have a plaque from when Jack Jones opened the building which is located next to the reception. The Mural to the workers was relocated to Birmingham 10 years ago by Unite. Kind RegardsDrew Wilton Senior Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel close to the Wish Tower and a 7 minute walk to the pier. Right in the beach front. My executive room had 2 balconies with incredible views. Restaurants were excellent. The Vista is open all day with an extensive menu. The breakfast buffet is extensive and very well prepared. The room was very clean, huge comfortable king bed and a v large modern bathroom with a powerful walk-in shower unit as well as a traditional bath with shower attachment
Stayed 3 nights in Feb 2024
Response from D.Wilton on Mar 7, 2024
Thank you for sharing your delightful experience! We're thrilled to hear you enjoyed our prime beachfront location, stunning views from the executive room's two balconies, and the exceptional dining options, including the extensive breakfast buffet. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

SEAN

Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 28, 2024
Dear Sean, Thank you so much for your review, we are delighted to read that you enjoyed your recent experience.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and restaurants are very good Breakfast excellent
Stayed 2 nights in Feb 2024
Response from D.Wilton on Feb 28, 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed the cleanliness of our hotel and had a fantastic experience with our excellent breakfast and restaurants. We look forward to welcoming you back soon!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from D.Wilton on Feb 28, 2024
Dear Kerry, Thank you so much for your review, we are delighted to read that you enjoyed your recent experience.

10/10 Excellent

Reni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view was excellent. I didn't want to leave
Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 22, 2024
Dear Reni, Thank you for your review. I am delighted to read that you enjoyed your stay. We very much look forward to welcoming you back again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from D.Wilton on Feb 20, 2024
Dear Tim, Thank you for your review, I am delighted to read that you enjoyed your stay and do indeed hope to welcome you back in the near future.

10/10 Excellent

Douglas

Stayed 3 nights in Feb 2024
Response from D.Wilton on Feb 20, 2024
Dear Douglas, Thank you for your review, I am delighted to read that you enjoyed your stay and do indeed hope to welcome you back in the near future.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from D.Wilton on Feb 20, 2024
Dear Robert, Thank you for your review, I am delighted to read that you enjoyed your stay and do indeed hope to welcome you back in the near future.

6/10 Okay

Helen

Stayed 1 night in Feb 2024
Response from Ioana on Feb 17, 2024
Thank you for taking time to review the recent stay. Kind regards, Ioana MaculaGuest Services Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glorious View
We have stayed at the View several times and this time it was well up to excellent standard. Had a glorious view over the sea and wonderful sunrise at 0700 first morning. But then weather turned and it was very wet n windy. Sun trap of the south it was not...this time. But sun will return.....
Glorious sunrise
Whoops...bad weather arrived later..!
Stayed 2 nights in Feb 2024

10/10 Excellent

Clive

Travelled with group
Eastbourne Trip
Just excellent hotel very comfortable and brilliant staff
Stayed 2 nights in Feb 2024
Response from D.Wilton on Feb 14, 2024
Dear Clive,We're delighted to hear that you had an excellent experience at our hotel, finding it very comfortable with a brilliant team!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 14, 2024
Dear Julie. Thank you for your review I am delighted to read that you enjoyed your recent stay with ourselves.

6/10 Okay

Elaine

Stayed 2 nights in Feb 2024
Response from D.Wilton on Feb 14, 2024
Dear Elaine, Thank you for your review I am delighted to read that you enjoyed your recent stay with ourselves.

10/10 Excellent

geoffrey

Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 14, 2024
Dear Geoffrey, Thank you for your review I am delighted to read that you enjoyed your recent stay with ourselves.

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 14, 2024
Dear Paul, Thank you for your review I am delighted to read that you enjoyed your recent stay with ourselves.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D.Wilton on Feb 8, 2024
Dear Natalie,Thank you for reviewing your recent stay we are delighted you enjoyed your recent experience.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from D.Wilton on Feb 7, 2024
Dear Peter, Thank you for your review we are delighted on how much you enjoyed your recent experience and hope to see you again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I've stayed at The View several times during the last few years and would recommend it. The staff are friendly and professional, the public spaces are clean and bright and the location is excellent. The premium single rooms are a good size with a decent sized bathroom. I love the view overlooking the promenade and beach. Breakfast is a good selection of food in the spacious restaurant space.
Stayed 3 nights in Jan 2024
Response from D.Wilton on Feb 7, 2024
Dear Lynn, Thank you for your review we are delighted on how much you enjoyed your recent experiences and hope to see you again soon.

8/10 Good

Marie

Stayed 1 night in Jan 2024
Response from D.Wilton on Feb 1, 2024
Dear Marie, Thank you for your review I am delighted to read that you enjoyed your recent stay.

10/10 Excellent

Paul

Stayed 2 nights in Jan 2024
Response from D.Wilton on Jan 28, 2024
Dear Paul,Thank you for your review, I am delighted to read that you enjoyed your recent experience with ourselves and hope to welcome you back again soon.