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Reviews of Hotel Dusseldorf City by Tulip Inn

4 out of 5
Hotel Dusseldorf City by Tulip Inn
Cantadorstrasse 4, Düsseldorf, NW

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 211 reviews" "
Rating 8 - Good. 92 out of 211 reviews" "
Rating 6 - Okay. 51 out of 211 reviews" "
Rating 4 - Poor. 21 out of 211 reviews" "
Rating 2 - Terrible. 8 out of 211 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos, Houston

Travelled with family
Disliked: Cleanliness
Lifted the duvet cover to discover a giant nasty brown stain. Then checked the other bed and it had a another giant black stain. So, it must mean the duvets have never been washed since the hotel opened, which by the looks of the room it must have been a long time ago. The floor also smelled strongly of smoke and the carpet was very dirty. You could also hear the street noise as well as the guests in the other room. Horrible experience.
Stayed 1 night in Jan 2024
Response from Hotel Düsseldorf City by Tulip Inn on Jan 23, 2024
Dear Carlos,We are sorry to hear, that you've made such a bad experience with us. Unfortunately we haven't heard about your complaint at check out or any other time at the front desk. Our team works night and day to ensure our guests are good.Kind Regards,Hotel Düsseldorf City by Tulip Inn

8/10 Good

Tarek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Düsseldorf City by Tulip Inn Team on Sep 3, 2023
Hallo Tarek,vielen Dank für Ihren Aufenthalt bei uns, sowie Ihre Bewertung! Wir freuen uns, dass Sie eine schöne Zeit bei uns gehabt haben und würden uns freuen, Sie bald wieder bei uns zu sehen!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for access to Restaurants, Bars, Shopping and metro links. Main train station within easy walking distance. Choose this hotel for access to all of above and the parking facilities, which were great. Our room was very clean, spacious, loads of storage space and an amazing bathroom. A really good choice at breakfast - continental and cooked choices. Above all of that the Reception Staff were amazing, helpful with our questions about the area and away out of Dusseldorf - thank you so much. However, a very special thank you to Anita who looked after us at Breakfast and answered our many questions we asked her, you are a credit to the Hotel :-). Loved our stay!
Stayed 4 nights in Mar 2023
Response from Hotel Düsseldorf City by Tulip Inn Team on Mar 18, 2023
Dear Lyn,Thank you very much for such heartwarming review - it was pure pleasure for us to welcome such kind and nice guests like you. We are delighted that you enjoyed your stay with us and will definitely forward your feedback to our colleagues from the breakfast - and to Anita who will be definitely happy to read it :)We hope to welcome you again soon and wish you all the best! Thank you for staying with us!

8/10 Good

Kostiantyn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Friendly staff.
Stayed 2 nights in Jan 2023
Response from Hotel Düsseldorf City by Tulip Inn on Jan 30, 2023
Dear Kostiantyn, thank you for your positive review. We are happy that we were able to provide you with a pleasant stay and look forward to welcoming you back soon. Yours sincerely, Hotel Düsseldorf City by Tulip Inn

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Hotel Düsseldorf City by Tulip Inn on Nov 14, 2022
Dear Guest, thank you for your positive review and your visit in our hotel. We hope to see you soon in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

4/10 Poor

Abdul

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not as expected
Very outdated hotel not sure how it received 4 * feels more like a 3* not AC amenities outdated decor very dissapointed
Stayed 1 night in May 2020
Response from Hotel Düsseldorf City by Tulip Inn Team on Jun 2, 2020
Dear Abdul, thank you for your review! It is a pity we were not able to fulfill your expectations. We do not distribute the amenities in the rooms due to the Corona risk but you can receive them anytime at the reception (which will be thrown out each your departure - the health of each of our guests is for us most important! We do not advertise with air conditioning but still do offer fans if requested. We hope to welcome you again to show ourselves from our best side and wish you all the best! Stay healthy!

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hotel Düsseldorf City by Tulip Inn on Oct 17, 2019
Dear Guest, thank you very much for your nice feedback. We would be happy to welcome you again in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very clean. Room was better than booked with plenty of room.
Stayed 1 night in Oct 2019
Response from Hotel Düsseldorf City by Tulip Inn on Oct 17, 2019
Dear Guest, thank you very much for your feedback. We are happy, that you spent a nice time in our hotel. We are looking forward to welcome you again in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Far too warm with no air con or fans in the main reception
Stayed 3 nights in Jul 2019
Response from Hotel Düsseldorf City by Tulip Inn Team on Aug 3, 2019
Dear Guest, thank you very much for your feedback. The fans are available 24/7 at the reception and our front desk team provides those anytime if required. We wish you all the best and remain with best regards

8/10 Good

joseph, Korea

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
everything is fine, but there is no safe, so that I have to bring my stuff with my self.
Stayed 1 night in Jan 2019
Response from Hotel Düsseldorf City by Tulip Inn on Feb 9, 2019
Dear Joseph, thank you for your review! We do have safeboxes at the reception, accessible 24/7, our reception team is also always there. We are happy you enjoyed your stay with us and hope to see you soon!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Close to shopping and the old town
Stayed 2 nights in Oct 2018
Response from Hotel Düsseldorf City by Tulip Inn on Oct 18, 2019
Dear Guest, thank you for your feedback and your stay in our hotel. Kind regards, Hotel Düsseldorf City by Tulip Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly helpful reception staff. We arrived in Dusseldorf in the morning, long before check in time, the Hotel stored our cases so that we could explore the city. Also, printed the boarding passes for our next flight. Definitely recommend this Hotel.
Stayed 1 night in May 2018
Response from Hotel Düsseldorf City by Tulip Inn on May 29, 2018
Dear Guest, thank you very much for your feedback and your visit in our hotel. We are happy that you spent a nice time in Düsseldorf. We hope to see you again in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

10/10 Excellent

Dave , Reading. U.K.

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel gave us everything we expected. Comfortable and clean room. Polite and cheerful staff. Reception very helpful. Good location. I highly recommend.
Stayed 3 nights in Apr 2018
Response from Hotel Düsseldorf City by Tulip Inn on May 29, 2018
Dear Guest, thank you very much for your nice feedback. We are happy that you had a nice stay in our hotel. We hope to see you again in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

8/10 Good

Aiden

Liked: Cleanliness, staff & service, room comfort
Very helpful and pleasant lady at the reception.
Stayed 1 night in Feb 2018
Response from Hotel Düsseldorf City by Tulip Inn on Mar 1, 2018
Dear Guest, thank you for your nice feedback. We are happy that you spent a nice time in our hotel. Hope to see you again soon. Kind regards, Hotel Düsseldorf City by Tulip Inn

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good, except WiFi which was terrible
Nice hotel, but they must do something about their WiFi service
Stayed 8 nights in Feb 2018
Response from Hotel Düsseldorf City by Tulip Inn on Mar 1, 2018
Dear Guest, thank you for your feedback. Our WIFI is in order, it will be done in March 2018. Thank you for your visit. Kind regards, Hotel Düsseldorf City by Tulip Inn

4/10 Poor

julian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
Response from Hotel Düsseldorf City by Tulip Inn on Jan 31, 2018
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir bedanken uns für Ihren Besuch. Mit freundlichen Grüßen, Hotel Düsseldorf City by Tulip Inn

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Staff
Staff was amazing and super nice. I would stay here again and recommend.
Stayed 1 night in Dec 2017
Dear Guest, thank you very much for your nice feedback. We are happy that you spent a nice stay in our hotel and we hope to see you again soon. Have a nice christmas time. Kind regards, Hotel Düsseldorf City by Tulip Inn

8/10 Good

david , london

Liked: Cleanliness, staff & service, room comfort
Somewhere to stay
Nice little hotel close to all amenities just what I wanted
Stayed 2 nights in Nov 2017
Response from Hotel Düsseldorf City by Tulip Inn on Dec 11, 2017
Dear Guest, thank you for your feedback and your visit in our hotel. We hope to see you soon in the future. Kind regards, Hotel Düsseldorf City by Tulip Inn

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not as expected.
We booked this 4 hotel so that we could see the start of the Tour de France. We expected more from a 4 star hotel for the price we paid. The room was adequate, the bed ok however the bathroom was tired and the floor tiles scratched. The sealant around the bath was discoloured and the bath had been chipped and repaired. We were disappointed to have to pay extra for a car parking space and breakfast after we had paid so much for the small room. The wifi in the room was inadequate and we had chosen the hotel as it said wifi available as we needed to keep in contact with important developments in our business.
Stayed 2 nights in Jun 2017
Dear guest, thank you for your feedback. We work with a dynamic price system. The prices are higher on requested dates such as trade fairs and events such as the Tour de France. Also the rates are very transparent so that every guest pays only what he has really taken. Therefore, all rates are excluding extras like breakfast and parking. Thank you for your visit. Sincerely, Hotel Düsseldorf City by Tulip Inn

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location is everything!
I spent a week at this hotel while visiting relatives.
Response from BEST WESTERN Hotel Düsseldorf City on Dec 14, 2016
Dear Guest, thank you for your feedback. We hope to see you again in the future. Best regards, BEST WESTERN Hotel Düsseldorf City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 14, 2016
Dear Guest, thank you for your feedback. We hope to see you again in the future. Best regards, BEST WESTERN Hotel Düsseldorf City

4/10 Poor

Rene, Milwaukee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
passport stolen from hotel room
My passport was stolen out of the locked hotel room. Hotel staff was not even willing to call the police for me. Someone with access to the keys must have gone into my room when I went out for dinner.
Response from BEST WESTERN Hotel Düsseldorf City on Nov 15, 2016
Sehr geehrter Gast, wir möchten hiermit Abstand von Ihrer Bewertung nehmen und verweisen auf die laufenden Ermittlungen der Kriminalpolizei. Des Weiteren behalten wir uns vor, rechtliche Schritte einzuleiten. BEST WESTERN Hotel Düsseldorf City

4/10 Poor

Jon

Liked: Cleanliness, staff & service
Disliked: Room comfort
No Aircon
Good value and service but unbeatably hot as the hotel had no air conditioning- how can it be 4 star but not have air con???
Response from General Manager on Sep 29, 2016
Dear Guest, thank your for your feedback. We hope to see you again in our hotel. Best regards, BEST WESTERN Hotel Düsseldorf City

8/10 Good

Ann , Portland OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Huge bath tubs, awesome staff, the continental breakfast seemed a little overpriced.
Response from BEST WESTERN Hote Düsseldorf City on Sep 29, 2016
Dear Guest, thank your for your feedback. We are happy that you had a great stay in our hotel and hope to see you again. Best regards, BEST WESTERN Hotel Düsseldorf City

8/10 Good

Elin

Liked: Cleanliness, room comfort
Response from Front Office Manager on Aug 1, 2016
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen, BEST WESTERN Hotel Düsseldorf City

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok ...not great
Was missing chairs, not really a comfort room:(
Response from Front Office Manager on Jul 11, 2016
Dear Richard, thank you for your feedback. We always work on it to make our service even better. We hope you will be more satisfied during your next stay. Best regards, BEST WESTERN Hotel Düsseldorf City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
Nice hotel; got a room overlooking an inner court. Everything impeccably clean. No one told us we needed to reserve parking, but there were (cheaper) parking garages within a short block's walk). near U-Bahn, grocery store, bakery. Major department store district 3 blocks away, easy walk.
Response from Front Office Manager on Jul 11, 2016
Dear Guest, thank you very much for your feedback. We are happy to hear that you had a great stay in Düsseldorf. Hope to see you again in our hotel. Kind regards, BEST WESTERN Hotel Düsseldorf City

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The price was very high (during show week) and the general condition didn't measure to a 4 star hotel. Noisy due to construction in the area.
Response from Front Office Manager on Apr 12, 2016
Dear Guest, thank you for your feedback. The constructions in front of our hotel are finished since a few days. Now we are happy to present you the new underground tram directly at hotel. The prices during trade fair in the whole city are higher than our normal rates. Hope to see you again. Kind regards, BEST WESTERN Hotel Düsseldorf City

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Christopher, Dagenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option.
I stayed with friends for 2 nights on a football trip. The hotel is just off one of the main shopping roads. The Aldstadt with all the restaurants and nightlife is a 15 minute stroll and the Rhine 20 minutes. The main train station is about 20 minutes stroll. There are two tram stops within a 5 minute walk too, one for the station and another to go towards the Aldstadt. The staff couldn't be more helpful. I would definitely recommend the best Western Dusseldorf City hotel and would stay here again.

10/10 Excellent

Vee, Wirral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas market break
The hotel is very well located near a tram stop. Very clean, very friendly staff always willing to offer help, great hot and cold breakfast with a wonderful server. Comfortable soft beds and quite large rooms. Would definitely stay there again whilst visiting beautiful Dusseldorf.

4/10 Poor

Isaac

Disliked: Property conditions & facilities, room comfort
3 Star hotel instead of 4 Star.
More like 3 star instead of 4. I can tell they've tried to make the rooms better by bringing in new furnitures. But the rooms are too old. Serious renovation is needed. If you are looking for 4 star hotel. This should be your last choice.

2/10 Terrible

Majid, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
practically no service meaning no room service, very simple minibar,no concierge even to help you with your luggages, vary bad housekeeping. it seemed like only one person at the reception was responsible for all enquiries very expensive for such hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, simple hotel
Had a good 1 night stay. Neighbourhood is central enough to run around Dusseldorf which is a rather small city. 'Fitness centre' is 1 universal set and a treadmill. Friendly service. Bar and restaurant doesn't seemed rather quiet or not even open when I arrived and checked out.

10/10 Excellent

Michael, Athy, Co. Kildare, Ire.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay
WE HAD A VERY PLEASANT 4 NIGHT STAY.

6/10 Okay

Ayesha, Sweden

Liked: Cleanliness, staff & service
Affordable, friendly staff and good location
We had a good comfortable stay. the hotel staff were very friendly and helpful. the rooms are spacious and good value for money. Improvements - our room did not have air conditioning. The breakfast is very expensive so we did not eat at the restaurant. Consider dropping the price to make it competitive compared to nearby coffee shops and cafes.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location is good
Problem with room comfort also wi-fi in the room was not working all my stay. Room in first floor where the tram in addition to the two street corner

10/10 Excellent

Paul, Abergele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to germany
Couple of days away with friends visiting intermot ,could clean friendly hotel . Easy to get too.

8/10 Good

abdullah, karachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely experience
i had a good experience. easy access to the main train station - 3-5 minutes by bus only two stops or 6-10 minutes walk as per your speed. wifi was good. and very short walk to the shopping malls. Room size was good, very clean room and bathroom. no complaints. plan to stay here every time if this stays like this.

8/10 Good

David P, Troon

Liked: Cleanliness, staff & service, room comfort
Friendly Service
I received a very friendly welcome from the helpful receptionist. My room was clean, comfortable and well equipped (it was however rather small for a 4* establishment). The contents of the mini-bar were very reasonably priced (unlike most 4* establishments!) The breakfast buffet was excellent. overall an enjoyable stay.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Best western majestic drusselsrof
Hotel was in a bad neighborhood . Lot of construction happening in the near by junction . If u r looking at just a place to sleep then it is value for money . Kannan Vajra rubber , Konathakunnu Trichur INDIA

4/10 Poor

MAGATTACK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Large room without air condition!
The room was very large with two sections. The staff was very friendly. The problem is the lack of air condition in the room while it was about 30 C in Dusseldorf. I opened the windows but they were on the street where the train runs until one O'clock in the morning. Beside, there was a big construction outside. In summary, although the room was large and convenient, sleeping quality at least in the summer time, was close to zero.

6/10 Okay

Micheal, Dublin

Liked: Cleanliness
Disliked: Property conditions & facilities
Best western majestic
More a 3 star hotel

8/10 Good

Sinead, Dublin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Prefect location in Dusseldorf
Hotel in central location very easy to walk to central Dusseldorf and shopping locations.

8/10 Good

Takumi, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near town
A littele bit far from nearest DB station, but actually convenient place for those of you who use tram. It is close to Ost strasse and Japanese noodle restaurant.

4/10 Poor

Hadass

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad maintenance and cleaning
My stay was terrible, the maintenance and cleaning condition of the hotel is very low.In addition, I was not told that there are construcion work out side the hotel. Workig noise started every day 5:00 in the morning just out our room's window.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good price and location
This hotel is centrally located, has power adapters for multiple countries built into the room, and was very comfortable. The decor is a bit dated, but the room comes with free wifi, free water, and is clean and liveable. The staff was very helpful (allowing us to rebook day after day since we did not know how long we would be in Dusseldorf). Overall, we were pleased -- it was too bad that the hotel's restaurant has closed, though. But again, the price and location were very good for this hotel.

6/10 Okay

Vladimir

Liked: Cleanliness, room comfort
Dobrý poměr cena / úroveň
Little bid noisy from he street, no aircondition.