View from room

Reviews of Hilton Dubai Palm Jumeirah

5 out of 5
Hilton Dubai Palm Jumeirah
Palm Jumeirah Trunk Road, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 180 out of 246 reviews" "
Rating 8 - Good. 38 out of 246 reviews" "
Rating 6 - Okay. 18 out of 246 reviews" "
Rating 4 - Poor. 2 out of 246 reviews" "
Rating 2 - Terrible. 8 out of 246 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location and convenient for everything taxis are always available and loads of restaurants on hand staff great also food only downside is we had a poor room overlooking the rd
Stayed 7 nights in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Beach pool and food- views are terrific
Stayed 2 nights in May 2024

10/10 Excellent

Amy, Belton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Management on May 14, 2024
Thank you very much for the amazing review! Please, come back soon.

10/10 Excellent

Bosko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 6 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you very much! Please come back soon.

10/10 Excellent

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Hotel Management on May 4, 2024
Thank you very much for the full mark review. Looking forward to welcome you back very soon!

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, great location on the Palm, and staff/service superb. Only downside was the noise until 2-3am from the Claw BBQ, which was directly below our room.
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel fantastic, enjoyed our clean facilities, and appreciated our superb staff and service.However, we're truly sorry to learn about the noise disturbance you experienced from The Claw BBQ. We understand the importance of a peaceful environment for our guests' comfort and rest. Please accept our sincere apologies for any inconvenience this may have caused.We will address this issue promptly with our team to find ways to minimize such disturbances in the future. Your comments are invaluable in helping us improve our guest experience.Despite this setback, we hope that you will consider staying with us again in the future, and we'll do our best to ensure you have a more tranquil experience.

10/10 Excellent

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely best experience
Stayed 8 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you very much! Please come back soon.

2/10 Terrible

muzaffar

Disliked: Cleanliness, staff & service, property conditions & facilities
Average
Stayed 1 night in Apr 2024
Response from Hotel Management on May 1, 2024
Thank you for sharing your rating with us, although we're disappointed to hear about your experience.We would like to know further details as feedback are our best way of improvement. We value your input and hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional experience that you deserve.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 27, 2024
Dear Ms. Esmeralda, Thank you very much for sharing your experience with us. We are happy you enjoyed your stay.We hope to welcome you back here soon.Regards, Hotel Management

10/10 Excellent

James

Travelled with family
Liked: Amenities
Newer Hilton, amazing facilities with direct beach access. Food and staff are great
Stayed 3 nights in Apr 2024

10/10 Excellent

Philip William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Ricardo Viana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding facilities.
Stayed 8 nights in Mar 2024
Response from Hotel Managment on Apr 7, 2024
Dear Ricardo Viana, Thank you for taking the time to share your positive experience with us! Our team is dedicated to providing excellent service, and we are thrilled to hear we hit the mark. We look forward to welcoming you back again soon! Warm regards,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pristine hotel. Staff were excellent and food was great. Great location with plenty to do nearby and very safe area.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear Adam, Thank you for taking the time to share your experience in our hotel. We are so happy to hear you enjoyed your time at Hilton Dubai Palm Jumeirah. We take great pride in providing a genuine service. If there is anything we can help you with during your next visit, please do not hesitate to let us know. It will be our pleasure to welcome you back soon!Warm regardsHotel Management

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodation
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 24, 2024
Thank you for taking the time to share your experience in our hotel. We are so happy to hear you enjoyed your time at Hilton Dubai Palm Jumeirah. We take great pride in providing a genuine service and it is extremely satisfying seeing that you consider us as your home away from home. If there is anything we can help you with during your next visit, please do not hesitate to let us know. It will be our pleasure to welcome you back soon!

10/10 Excellent

Faranak

Stayed 4 nights in Mar 2024
Response from Hotel Managment on Mar 30, 2024
Dear Faranak,We're absolutely thrilled to learn that you had a positive experience with us! It was a pleasure having you as our guest, and we look forward to welcoming you back soon.If there's anything else we can do to make your future visits even more enjoyable, please feel free to let us know.Thanks again for choosing us!Warm regards, Hotel Managment

6/10 Okay

Sana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although a great hotel in terms of presence and location. The reception staff here are incompetent and borderline rude. There are three tiers of rooms, road view, partial sea view, and full sea view. I paid for a full sea view room, was given an obstructed view of the sea which you can only see once you step onto the balcony. When I brought this up to the staff, in fact the manager they said there’s no such thing as a partial sea view (which is an outright lie - try searching the options for rooms on Expedia). They then asked me to come back in 3 hours for the room change which I did, and the new room still wasn’t ready (!) and to come back in another 2 hours! To which I spoke to the manager again who finally changed it. Was promised a porter to come and help with the luggage who never arrived. Infact when we went to the old room to collect the luggage ourselves, the door had been left wide open with our belongings all on display! Upon checkout I gave this feedback and the reception staff still insisted that there’s no such thing as a partial sea view room and that they did us a favour by moving room. It’s just plain rude and incompetence. You need to check how your price and advertise your rooms! Why was I given an option to pay for a full sea view room which is more expensive than the partial then? Are you duping me? I won’t be booking here ever again!
Response from Hotel Management on Mar 3, 2024
Dear Sana, Your satisfaction is our top priority, and it's disheartening to hear that we fell short of meeting your expectations.We deeply regret any inconvenience or frustration this may have caused you. Please know that we are taking your feedback seriously and are actively working to address the issues you've raised. We hope to have the opportunity to restore your trust in our service.

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, great location and amazing staff
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Paola, We thank you for the review - Please come back soon!Kind Regards,

8/10 Good

MOHAMMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Mr. Mohammad, Thank you very much! We are thrilled you enjoyed your recent stay with us and for making us your choice hotel when visiting the area.We look forward to welcoming you back again very soon.

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Mr. Meaghan,Thank you very much! We are thrilled you enjoyed your recent stay with us and for making us your choice hotel when visiting the area.We look forward to welcoming you back again very soon.

10/10 Excellent

Hamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Hamed,Thank you for your review, we appreciate the positive vibes! We are here to provide excellent service every time and are delighted to share your kind words. We look forward to seeing you again soon.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for taking the time to share your experience in our hotel. We are so happy to hear you enjoyed your time at Hilton Dubai the Palm Jumeirah. We take great pride in providing a genuine service and it is extremely satisfying seeing that you consider us as your home away from home. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. It's our pleasure to welcome you back soon!

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 7, 2024
We are so glad to hear that you enjoyed your accommodation, as well as the services at our hotel. We aim to provide a truly unique experience and are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our property, you will always be warmly welcomed at Hilton Dubai Palm Jumeirah.We hope to see you soon!

8/10 Good

Tahseen

Stayed 10 nights in Jan 2024
Response from Hotel Management on Feb 7, 2024
We are so glad to hear that you enjoyed your accommodation, as well as the services at our hotel. We aim to provide a truly unique experience and are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our property, you will always be warmly welcomed at Hilton Dubai Palm Jumeirah.We hope to see you soon!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doesnt get much better than this
Doesnt get much better than this hotel to be honest. Best hotel I've ever stayed in, great by the pool, lovely bars with live music, good food. Rooms are perfect too
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Karl, Warm Greetings from the Hilton Dubai Palm Jumeirah! Thank you for taking time to rate and your recent stay. We are really looking forward welcoming you back very soon! Best Regards, Hotel Management

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was fantastic - really appreciated the chance to check in a little early too. Wouldn't hesitate to stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear WIlliam,Warm Greetings from the Hilton Dubai Palm Jumeirah! Thank you for taking time to rate and your recent stay. We are really looking forward welcoming you back very soon! Best Regards, Hotel Management

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beaches, the swimming pool, the sauna, breakfast, all are outstanding!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Ron,Warm Greetings from the Hilton Dubai Palm Jumeirah! Thank you for taking time to rate and your recent stay. We are really looking forward welcoming you back very soon! Best Regards, Hotel Management

10/10 Excellent

Lyndsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights family of 3, my daughter age 12 years old enjoyed the pool and the Claw Bar. Staff very helpful, would recommend to all friends and family and will return again soon.
Stayed 5 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Lyndsey,Warm Greetings from the Hilton Dubai Palm Jumeirah! Thank you for taking time to rate and your recent stay. We are really looking forward welcoming you back very soon! Best Regards, Hotel Management

6/10 Okay

Mui Fong

Stayed 6 nights in Jan 2024
Response from Hotel Management on Feb 12, 2024
Dear Mui Fong, Warm Greetings from the Palm! Thank you for rating your recent stay with a good score! We are glad that everything blended well and contributed to making the stay special. It Matters Where You Stay! Team - Hilton Dubai Palm Jumeirah

10/10 Excellent

Bharath Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Totel Managementhank you very much for the 5 star review. Please come back soon! Best Regards, H

6/10 Okay

Daniel

Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your feedback with us. We value your opinion; it is very important to us as it allows us to understand our strengths and weaknesses to enhance our Hilton service.I would like to ask you, if your valuable time allows, to tell us by contacting monica.maragliano@hilton.com what you think we could do to offer the quality of service you wish to receive in our hotel and for us to achieve a 9 or 10 score.More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand whilst implementing procedures and improvement tools.We will look into your feedback and hope you will give us the opportunity to welcome you back soon.Thank you very much for your kind attention.

10/10 Excellent

Audrey

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Audrey,We love 5 star reviews - Thank you so much!Kind Regards,Hotel Management

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New modern hotel in dubai
New hotel. Modern, comfortable rooms in a large hotel. Great service and nice amenities. One negative was the buffet breakfast was overcrowded during the business holiday season and there was a long wait.
Stayed 7 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your feedback with us. We value your opinion; it is very important to us as it allows us to understand our strengths and weaknesses to enhance our Hilton service.I would like to ask you, if your valuable time allows, to tell us by contacting monica.maragliano@hilton.com what you think we could do to offer the quality of service you wish to receive in our hotel and for us to achieve a 9 or 10 score.More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand whilst implementing procedures and improvement tools.We will look into your feedback and hope you will give us the opportunity to welcome you back soon.Thank you very much for your kind attention.

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in West Beach, plenty of dining options around. The grounds and rooms are impecable. Only downside for us was the breakfast which although had plenty of options lacked quality, flavour and local alternatives. All other restaurants are very good!
Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your experience in our hotel. We are so happy to hear you enjoyed your time at Hilton Dubai Palm Jumeirah. We take great pride in providing a genuine service and it is extremely satisfying seeing that you consider us as your home away from home. If there is anything we can help you with during your next visit, please do not hesitate to let us know. It will be our pleasure to welcome you back soon!

2/10 Terrible

Eytan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your feedback with us. We value your opinion; it is very important to us as it allows us to understand our strengths and weaknesses to enhance our Hilton service.I would like to ask you, if your valuable time allows, to tell us by contacting monica.maragliano@hilton.com what you think we could do to offer the quality of service you wish to receive in our hotel and for us to achieve a 9 or 10 score.More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand whilst implementing procedures and improvement tools.We will look into your feedback and hope you will give us the opportunity to welcome you back soon.Thank you very much for your kind attention.

10/10 Excellent

RUPA

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your experience in our hotel. We are so happy to hear you enjoyed your time at Hilton Dubai Palm Jumeirah. We take great pride in providing a genuine service and it is extremely satisfying seeing that you consider us as your home away from home. If there is anything we can help you with during your next visit, please do not hesitate to let us know. It will be our pleasure to welcome you back soon!

10/10 Excellent

Vahe

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
We are so glad to hear that you enjoyed your accommodation, as well as the services at our hotel. We aim to provide a truly unique experience and are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our property. Hope to see you soon!Best Regards, Hotel Management

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your feedback with us. We value your opinion; it is very important to us as it allows us to understand our strengths and weaknesses to enhance our Hilton service.I would like to ask you, if your valuable time allows, to tell us by contacting monica.maragliano@hilton.com what you think we could do to offer the quality of service you wish to receive in our hotel and for us to achieve a 9 or 10 score.More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand whilst implementing procedures and improvement tools.We will look into your feedback and hope you will give us the opportunity to welcome you back soon.Thank you very much for your kind attention.

10/10 Excellent

papa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aya at front desk was great and gave us the best options at check in. Fantastic property and we will be back in Sha Allah.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 10, 2023
Dear Papa, We love 5 star reviews - Thank you so much!Kind Regards,

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, very good. Great staff
Stayed 9 nights in Nov 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, and our colleagues will definitely be happy to read your comments.We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to welcoming you again to our property in the near future.

8/10 Good

Donjun

Stayed 2 nights in Nov 2023
Response from Hotel Management on Jan 22, 2024
Thank you for sharing your feedback with us. We value your opinion; it is very important to us as it allows us to understand our strengths and weaknesses to enhance our Hilton service.I would like to ask you, if your valuable time allows, to tell us by contacting monica.maragliano@hilton.com what you think we could do to offer the quality of service you wish to receive in our hotel and for us to achieve a 5 score.More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand whilst implementing procedures and improvement tools.We will look into your feedback and hope you will give us the opportunity to welcome you back soon.Thank you very much for your kind attention.

10/10 Excellent

Farhad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are looking forward to your next visit.

6/10 Okay

Lai King

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
a little bit disappointed!the balcony view is no good, opposite side is hotel rooms, staff told me that no room can be changed, i paid around HKD6,928 for two nights, i think that it is not worth to booking.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rana

Stayed 3 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
We are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our property, you will always be warmly welcomed at Hilton Dubai Palm Jumeirah.We hope to see you soon!

4/10 Poor

Julian

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 8 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are looking forward to your next visit.

10/10 Excellent

Sukhvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place. Staff bend backwards to make sure you get what you need. Rooms were neat, tidy and very comfortable. Breakfast was great too, plenty of variety.
Stayed 5 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
We are so glad to hear that you enjoyed your accommodation, as well as the services at our hotel. We aim to provide a truly unique experience and are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our property, you will always be warmly welcomed at Hilton Dubai Palm Jumeirah.We hope to see you soon!

10/10 Excellent

Walter, Chadds Ford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beachfront property was beautiful, the staff were amazing and the hotel was well designed. We had a great time.
Stayed 8 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, and our colleagues will definitely be happy to read your comments.We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to welcoming you again to our property in the near future.

10/10 Excellent

Binge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel on the palm beach
Stayed 4 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are looking forward to your next visit.

10/10 Excellent

Anette Lykke

Stayed 8 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are looking forward to your next visit.

10/10 Excellent

ISAAC ALBERTO CALED

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are looking forward to your next visit.

10/10 Excellent

FATIH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel. The staff were helpful and very friendly. The restaurants were exceptionally clean and well run. The pool was nice if not a bit small for the size of the complex. Really enjoyed my stay here.thank you.
Stayed 10 nights in Oct 2023
Response from Hotel Management on Dec 10, 2023
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience and our colleagues will definitely be happy to read your comments.We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to welcoming you again to our property in the near future.