Title: Excelsior Hotel Downtown - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Excelsior Hotel Downtown Luxury awaits in the heart of Dubai where travelers can unwind poolside or rejuvenate at Holiday Spa, perfectly positioned for both relaxation and exploration ## Photo gallery for Excelsior Hotel Downtown ![Outdoor pool - Excelsior Hotel Downtown (Dubai)](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/f8090d52.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video - submitted by lenmur](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/5deb7f4a-0304-40e0-a89d-65a76f271e6f-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Gym - Excelsior Hotel Downtown (Dubai)](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/41a5ec12.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Facials, manicures and pedicures - Excelsior Hotel Downtown (Dubai)](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/fc1c4ba2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Excelsior Hotel Downtown (Dubai)](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/f5dd467e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Vision Imperial Hotel, near City Centre Deira and BurJuman Mall, offers a poolside bar, free grocery shopping service, on-site spa, 24-hour front desk, evening entertainment, and luggage storage for an upscale experience. ## Reviews 7.0 Good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Feb. 18 - Feb. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 19 - Feb. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 20 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 27 - Mar. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=315936&PinnedHotelID=315936&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Superior King Room ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/5a7e7034.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room 7.0 Good 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - City view - 301 sq ft - Sleeps 2 - 2 Twin Beds OR 1 King Bed ### View all photos for Executive King Room ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/14f733d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive King Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - City view - 258 sq ft - Sleeps 2 - 2 Twin Beds OR 1 King Bed ### View all photos for Executive Suite ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/320000/316000/315936/d6cd6476.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - City view - 388 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Twin Bed ### Executive Queen Room ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - Sleeps 2 - 1 Queen Bed ### Executive Twin Room ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - Sleeps 2 - 2 Twin Beds ### Superior Queen Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - Sleeps 2 - 1 Queen Bed ### Superior Twin Room ### Highlights Soundproofed Air conditioning Connecting rooms available Refrigerator Flat-screen TV Hypo-allergenic bedding Separate bedroom Bathrobes - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3490000/3482300/3482297/137a12ff_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Centro Barsha Al Barsha - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 740 reviews CA $89 CA $113 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Dubai-Hotels-Centro-Barsha.h3482297.Hotel-Information?chkin=2026-3-12&chkout=2026-3-13&rm1=a2®ionId=553248635974547388&destination=Dubai (and vicinity)&destType=MARKET&latLong=25.266839,55.297733&searchId=ece98ef1-8173-47c7-952f-a5a77d7db38a&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/33000000/32190000/32187700/32187645/d71f9f8d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Studio M Arabian Plaza Hotel & Hotel Apartments Deira - 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Pool - Spa - Kids pool - Parking included 8.8 Excellent 998 reviews CA $134 CA $171 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Dubai-Hotels-Pullman-Dubai-Creek-City-Centre.h525237.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=553248635974547388&destination=Dubai (and vicinity)&destType=MARKET&latLong=25.266839,55.297733&searchId=ece98ef1-8173-47c7-952f-a5a77d7db38a&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDubai-Hotels-Excelsior-Hotel-Downtown.h315936.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDubai-Hotels-Excelsior-Hotel-Downtown.h315936.Hotel-Information) ## About the area Located in Deira, a neighborhood in Dubai, Excelsior Hotel Downtown is near the airport and near a metro station. Travelers eager for a bit of culture can stop by Dubai Museum, while those who have shopping on the agenda may want to visit Al Ghurair Centre and City Centre Deira. BurJuman Mall and Dubai Creek are two other places to visit that come recommended. [Visit our Dubai travel guide](https://www.expedia.ca/Dubai.dx6053839) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.26460%2C55.32207&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZtQBJ8XxcosgU7-v9W94hK3T9dI=) Al Rigga Street, Deira, Dubai, 29499 ### What's nearby - ![DUBAI, UAE - DECEMBER 11, 2016: Clock tower roundabout in Deira,](https://images.trvl-media.com/place/553248621563225899/e8f1b34d-9421-41e8-8b6b-713d22f65150.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Deira Clocktower 9 min walk \- 0.8 km - ![Spacious but crowded Starbucks coffee shop at Al Ghurair Centre](https://images.trvl-media.com/place/6053839/a8cf8489-0b07-4035-9293-0f495c99fe07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Al Ghurair Centre 11 min walk \- 1.0 km - ![Dubai_DeiraCityCentre_6114212-3](https://images.trvl-media.com/place/6114212/a16a1001-30ac-4eac-97a6-1f58806c003c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) City Centre Deira 17 min walk \- 1.4 km - Fish Roundabout 14 min walk \- 1.2 km - Al Seef 4 min drive \- 4.3 km ### Getting around - Al Rigga Station 4 min walk - Dubai Intl. Airport (DXB) 11 min drive ### Restaurants - Dagat Dagatan Restaurant 2 min walk - Popeyes Louisiana Kitchen 1 min walk - Hardees 3 min walk - Sandwich Club 1 min walk - Cube Bar 2 min walk ## About this property ### Excelsior Hotel Downtown Upscale hotel near Al Ghurair Centre Located close to City Centre Deira and BurJuman Mall, Excelsior Hotel Downtown provides a nightclub, a poolside bar, and a free grocery shopping service. Treat yourself to a massage, a facial, or a manicure/pedicure at Holiday Spa, the onsite spa. The on-site restaurant, Bistro Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a terrace and shopping on site. Additional perks include: - An outdoor pool - Free self parking - Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage - A banquet hall, multilingual staff, and a 24-hour front desk Room features All 139 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Hypo-allergenic bedding and rollaway/extra beds (surcharge) - Bathrooms with showers and bidets - Flat-screen TVs with premium channels - Wardrobes/closets, refrigerators, and electric kettles ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/4000000/3090000/3084800/3084786/6ed566ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Dubai Al Rigga Deira - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,002 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=3084786&PinnedHotelID=3084786&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221509/dd208c2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Deira Creekside Dubai Deira - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 1,002 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=2221509&PinnedHotelID=2221509&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/2000000/1730000/1723400/1723385/c5a44591.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nihal Hotel Deira - 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24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Area shuttle (surcharge) - Beach shuttle (surcharge) - Shopping center shuttle (surcharge) - Free self parking on site ### Food and drink - Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: AED 65 for adults and AED 35 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Bangali - Bistro Restaurant - Downtown Shisha - Metro Sports Bar & Cafe - Moods ### Things to do - 24-hour gym - Billiards/pool table - Evening entertainment - Full-service spa - Nightclub - Outdoor pool - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - Grocery/convenience store - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Separate bedroom - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Grocery/convenience store - Hair salon - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 2 meeting rooms - 86 square feet of conference space ### Outdoors - Terrace ### Full-service spa - Facials - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 8 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Hypo-allergenic bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: AED 150 Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: AED 150 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for AED 120.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: AED 15.00 per accommodation, per night A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately AED 65 for adults and AED 35 for children - Airport shuttle fee: AED 150 per vehicle - Early check-in fee: AED 150 (subject to availability) - Late check-out fee: AED 150 (subject to availability) - Rollaway bed fee: AED 120.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher and a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Excelsior Hotel Downtown Dubai Excelsior Downtown Dubai Hotel Excelsior Hotel Downtown Dubai Dubai Excelsior Hotel Downtown Hotel Hotel Excelsior Hotel Downtown Holiday Inn Dubai Downtown Dubai Excelsior Downtown Excelsior Hotel Downtown Dubai Excelsior Downtown Dubai Hotel Excelsior Hotel Downtown Dubai Dubai Excelsior Hotel Downtown Hotel Hotel Excelsior Hotel Downtown Excelsior Hotel Downtown Vision Imperial Hotel Hotel Vision Imperial Hotel Dubai Vision Imperial Hotel Hotel Dubai ## Frequently asked questions ### Does Excelsior Hotel Downtown have a pool? ### Is Excelsior Hotel Downtown pet-friendly? ### How much is parking? ### What time is check-in at Excelsior Hotel Downtown? ### What time is check-out at Excelsior Hotel Downtown? ### Does Excelsior Hotel Downtown provide a shuttle to the airport? ### Where is Excelsior Hotel Downtown located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Excelsior Hotel Downtown Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.2 Location ### 7.6 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 59 8 - Good 52 6 - Okay 40 4 - Poor 32 2 - Terrible 24 ## Reviews ### 2/10 Terrible #### parisa Oct 20, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty. ##### parisa Stayed 8 nights in Oct 2025 ### 8/10 Good #### Patrick Feb 13, 2026 Liked: Cleanliness, amenities Very supportive and friendly staff, thank you. ##### Patrick Stayed 1 night in Feb 2026 ### 4/10 Poor #### Debra Aug 3, 2025 Disliked: Cleanliness, amenities, property conditions & facilities I like that everything was near perfect location restaurant shopping and entertainment!! ##### Debra Stayed 19 nights in Jun 2025 ### 4/10 Poor #### Stella Oct 23, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them. ##### Stella Stayed 4 nights in Oct 2025 ### 8/10 Good #### Ravindranath Feb 16, 2023 Liked: Cleanliness, staff & service, room comfort Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby. ##### Ravindranath Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Zakariye Aug 29, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡 ##### Zakariye Stayed 1 night in Aug 2023 ### 6/10 Okay #### Maria Luningning Jun 10, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken. ##### Maria Luningning Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Angélica Feb 18, 2026 Disliked: Cleanliness, amenities, property conditions & facilities The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience. ##### Angélica Stayed 5 nights in Feb 2026 ### 6/10 Okay #### Benafsha Feb 4, 2023 Liked: Cleanliness, staff & service Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit. ##### Benafsha ### 2/10 Terrible #### Shailesh Feb 14, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor Very disappointed. No restaurants to have food. Very rude manager ##### Shailesh Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Verified traveller Jan 31, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Place to Stay I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs. ##### Verified traveller Stayed 1 night in Jan 2022 ### 4/10 Poor #### Farshid Jan 28, 2022 the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!! ##### Farshid Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Bijan Dec 29, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was in city centre, and access every where. ##### Bijan Stayed 3 nights in Dec 2021 ### 8/10 Good #### Haisam Sep 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in. ##### Haisam Stayed 1 night in Sep 2021 ### 8/10 Good #### abdelatif Aug 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### As good as always My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :). ##### abdelatif Stayed 21 nights in Aug 2021 ### 10/10 Excellent #### Haisam Aug 6, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Always a pleasure I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room. ##### Haisam Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### Samer Jun 9, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Impressive cleaningness I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday. ##### Samer Stayed 7 nights in May 2021 ### 8/10 Good #### Samer Jun 1, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable & Clean Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine. ##### Samer Stayed 1 night in May 2021 ### 10/10 Excellent #### Ofer Apr 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A very good hotel! Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes. ##### Ofer Stayed 2 nights in Apr 2021 ### 6/10 Okay #### Verified traveller Apr 3, 2021 Liked: Room comfort Disliked: Cleanliness, property conditions & facilities #### Need renovation & pest control I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel ##### Verified traveller Stayed 8 nights in Mar 2021 ### 10/10 Excellent #### Haisam Nov 2, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff is very courteous ##### Haisam Stayed 2 nights in Oct 2020 ### 8/10 Good #### abdelatif Sep 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent service like always Very good hotel like always. The staff is very comprehensive et qualified. See you soon ##### abdelatif Stayed 24 nights in Aug 2020 ### 6/10 Okay #### Verified traveller Mar 4, 2020 Liked: Cleanliness, staff & service, room comfort #### Convenient but noisy Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Dec 27, 2019 Disliked: Staff & service The room was clean and modern on a non smoking floor. The lobby and hotel bar were smoke filled. Hotel staff was awful with service and fixing my reservation to accommodate me. They stated they didn't have the room type (king size and twin) i requested at their location and also wanted to charge me for more adults in the room, which i tried to inquire about before the trip but did not get an answer. Seeing that me and 3 other adults were headed back to the United States in about 5 hours we were not actually spending the night. We needed a room to refresh and somewhere safe for our luggage. After i did not accept getting more rooms they finally allowed me to leave the luggage in their car and gave me a room with ONE bed for just me. ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All good have no any issue about stay at hotel. 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