Title: Krystal Palace Douala - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Palace Douala Krystal Palace Douala combines tranquility with luxury in the heart of the city, offering spa treatments, an outdoor pool, and delicious dining options ## Photo gallery for Krystal Palace Douala ![Restaurant - Krystal Palace Douala (Douala)](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/6c5c124f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Minibar, in-room safe, laptop workspace, blackout drapes - Krystal Palace Douala (Douala)](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/w7356h4912x0y0-ce78e2e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Palace Douala (Douala)](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/9c87bcb5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Krystal Palace Douala (Douala)](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/f97e5630.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs - Krystal Palace Douala (Douala)](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/63c4df8c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find a peaceful retreat at Krystal Palace Douala in the city center. The SPA Krystal offers rejuvenating treatments, and the outdoor pool provides a refreshing escape. Enjoy local flavors at two on-site restaurants, free WiFi, and beverages from two coffee shops. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Free airport shuttle - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Feb. 17 - Feb. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 18 - Feb. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 20 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 27 - Mar. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 7 of 7 rooms ### View all photos for Premium Double Room, 1 Queen Bed ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/w7356h4912x0y0-ce78e2e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room, 1 Queen Bed ### Highlights Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Bathrobes Rainfall showerhead Private bathroom - 291 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Double Room ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/0bbb2861.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Bathrobes Private bathroom Rainfall showerhead - City view - 344 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Luxury Double Room ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/8bea4ee4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Bathrobes Private bathroom Rainfall showerhead - Harbor view - 320 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Premium Double Room ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/54dc5063.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Bathrobes Private bathroom Rainfall showerhead - City view - 323 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Double Room ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/36cc71ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Hair dryer Bidet Private bathroom - City view - 291 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Executive Double Room ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/80711d3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Bathrobes Shower/tub combination - Harbor view - Sleeps 3 - 1 Queen Bed ### View all photos for Junior Suite ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/55000000/54110000/54102600/54102548/80711d3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Separate bedroom - City view - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-KRYSTAL-PALACE-DOUALA.h54102548.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDouala-Hotels-KRYSTAL-PALACE-DOUALA.h54102548.Hotel-Information) ## About the area Douala is home to Krystal Palace Douala. La Nouvelle Liberte and Cathedral of Saints Peter and Paul are local landmarks, and travelers looking to shop may want to visit Eko Market and Douala Grand Mall. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex. [Visit our Douala travel guide](https://www.expedia.ca/Douala.dx1025) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C4.05686%2C9.69900&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4LplqjR4T6c45-juwp447fmjkDQ=) Boulevard de la Liberté, Douala, Région du Littoral ### What's nearby - Eko Market 11 min walk \- 0.9 km - La Nouvelle Liberte 15 min walk \- 1.3 km - Cathedral of Saints Peter and Paul 2 min drive \- 1.7 km - Espace Doual'art 3 min drive \- 2.1 km - Douala Grand Mall 7 min drive \- 5.9 km ### Getting around - Douala (DLA-Douala Intl.) 20 min drive ### Restaurants - Saga africa 11 min walk - kadjidja 13 min walk - La Reine 11 min walk - le fouquet 6 min walk - Les Glaciers Modernes 6 min walk ## About this property ### Krystal Palace Douala Luxury hotel Free airport pick-up, a free daily manager's reception, and 2 coffee shops/cafes are just a few of the amenities provided at Krystal Palace Douala. Treat yourself to a facial, a body treatment, or a massage at Spa Krystal, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities such as 2 bars and a conference center. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), ATM/banking services, and wedding services - A TV in the lobby, a front-desk safe, and coffee/tea in the lobby Room features All 237 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes. Extra amenities include: - Bathrooms with bidets and free toiletries - 52-inch TVs with satellite channels - Wardrobes/closets, electric kettles, and daily housekeeping ## Similar properties ![2 bars/lounges, lobby lounge](https://images.trvl-media.com/lodging/75000000/74280000/74276700/74276634/969b0bff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### K Hotel Douala Bonanjo - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 75 reviews CA $335 CA $481 total includes taxes & fees Feb 26 - Feb 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=74276634&PinnedHotelID=74276634&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/95000000/94770000/94764800/94764743/153303a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Platinum Cocotiers Hotel Bonanjo - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 16 reviews CA $133 CA $172 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=94764743&PinnedHotelID=94764743&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12810000/12802600/12802597/dcaaf8d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Résidence La Falaise Douala - Spa - Free airport shuttle - Free WiFi - Restaurant 9.0 Wonderful 66 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=12802597&PinnedHotelID=12802597&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/8000000/7780000/7772000/7771953/2d649c49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Akwa Palace Douala - Pool - Spa - Kids pool - Parking included 8.2 Very good 160 reviews CA $170 CA $214 total includes taxes & fees Feb 25 - Feb 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=7771953&PinnedHotelID=7771953&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/16000000/15570000/15568500/15568425/e914c774.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Star Land Hotel Bonapriso Douala - Pool - Free airport shuttle - Parking included - Free WiFi 8.4 Very good 110 reviews CA $198 CA $245 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=15568425&PinnedHotelID=15568425&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Duplex, Balcony, City View](https://images.trvl-media.com/lodging/110000000/109540000/109531500/109531423/ceb4eb0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### G&G Residency Douala - Kitchen - Washer - Parking included - Free WiFi 9.4 Exceptional 3 reviews CA $174 CA $217 total includes taxes & fees Feb 19 - Feb 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=109531423&PinnedHotelID=109531423&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite, Balcony, City View | Living area](https://images.trvl-media.com/lodging/118000000/117910000/117901600/117901533/e3bd47e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Residence Narita Douala - Parking included - Free WiFi - Restaurant - Air conditioning CA $70 CA $92 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=117901533&PinnedHotelID=117901533&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/37000000/36670000/36664900/36664891/a5a91ddc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Falaise Bonapriso Bonapriso - Pool - Spa - Free airport shuttle - Parking included 8.2 Very good 44 reviews CA $273 CA $333 total includes taxes & fees Feb 21 - Feb 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=36664891&PinnedHotelID=36664891&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/65000000/64420000/64410900/64410809/43facf7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Soaho Douala Airport Douala - Pool - Free airport shuttle - Kids pool - Parking included 8.8 Excellent 92 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=64410809&PinnedHotelID=64410809&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools](https://images.trvl-media.com/lodging/103000000/102250000/102244000/102243947/0dae2c91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TCHERO APPARTEMENT Bonapriso - Pool - Kitchen - Washer - Dryer 8.0 Very good 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=102243947&PinnedHotelID=102243947&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=54102548&PinnedHotelID=54102548&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=54102548,74276634,94764743,12802597,7771953) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour free airport pick-up shuttle on request - Free covered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 16 for children - 2 bars/lounges - 2 coffee shops/cafes - 2 restaurants - Coffee and tea in common areas - Free daily manager's reception ### Things to do - Full-service spa - Outdoor pool - Table tennis - TV in common areas ### Family friendly - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Wedding services ### Business services - Conference center ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot tub - Manicures/pedicures - Massage - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Hospital bed - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 52-inch TV with satellite channels - Pay movies ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk chair - Free daily newspapers - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 8:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 77 per person, per night - A tax is imposed by the city: EUR 6.10 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number RC/DLA/2009/B/763 ### We should mention Pool access available from 6:30 AM to 8:30 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Krystal Palace Douala Hotel Krystal Palace Douala Douala Krystal Palace Douala Hotel Douala ## Frequently asked questions ### Does Krystal Palace Douala have a pool? ### Is Krystal Palace Douala pet-friendly? ### How much is parking? ### What time is check-in at Krystal Palace Douala? ### What time is check-out at Krystal Palace Douala? ### Does Krystal Palace Douala provide a shuttle to the airport? ### Where is Krystal Palace Douala located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Palace Douala Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.0 Amenities ### 8.4 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 13 8 - Good 3 6 - Okay 1 4 - Poor 1 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Joyce Feb 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay very comfortable ##### Joyce Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Kalesiboh Dec 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are very polite and nice ##### Kalesiboh Stayed 8 nights in Dec 2023 ### 8/10 Good #### Verified traveller Feb 17, 2025 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness #### Excellent hotel with wonderful staff The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well. ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Polycarpe Jun 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Polycarpe Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Jeff Nov 22, 2022 Disliked: Staff & service, property conditions & facilities Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner ##### Jeff Stayed 3 nights in Nov 2022 ### 4/10 Poor #### Nicolas Feb 18, 2024 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Big Mirage Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there. ##### Nicolas Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveller Jul 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Une valeur sûre Très belle expérience au Krystal Palace. Chambre spacieuse, propre, bien équipée, avec une jolie vue sur la piscine. Le service est irréprochable, le personnel attentionné, et le petit déjeuner reste généreux jusqu’à la fin du service. Mention spéciale pour le service du matin et du soir, les serveurs et cuisiniers sont formidables. J'ai jamais aussi bien mangé dans un hôtel, c'était riche et varié, je reviendrai ! ##### Verified traveller Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Roland Dec 31, 2025 ##### Roland Stayed 1 night in Dec 2025 ### 8/10 Good #### Derick Jul 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Derick Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### prisca May 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### prisca Stayed 1 night in May 2025 ### 10/10 Excellent #### prisca May 22, 2025 ##### prisca Stayed 2 nights in May 2025 ### 10/10 Excellent #### Derek Mar 2, 2025 ##### Derek Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Derek Feb 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Derek Stayed 2 nights in Feb 2025 ### 8/10 Good #### Achu Jan 2, 2025 ##### Achu Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Monique Sidonie Nov 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Monique Sidonie Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Micael Aug 29, 2024 ##### Micael Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Chenwi Aug 15, 2024 Liked: Staff & service ##### Chenwi Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Rudolf Mar 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Rudolf Stayed 1 night in Jan 2024 ### 2/10 Terrible #### Neully Flore Jan 8, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Neully Flore Stayed 7 nights in Dec 2023 ### 2/10 Terrible #### Louis Sep 23, 2023 ##### Louis Stayed 1 night in Sep 2023 ## Expedia's Latest Trends ### Hotels > [Hotels in Leopold](https://www.expedia.ca/Leopold-Geelong-Hotels.0-n3000471640-0.Travel-Guide-Filter-Hotels) > > [Hôtel Transcam](https://www.expedia.ca/N-Gaoundere-Hotels-Hotel-Transcam.h32849926.Hotel-Information) > > [RESIDENCE BELMANN BONAPRISO](https://www.expedia.ca/Douala-Hotels-RESIDENCE-BELMANN-BONAPRISO.h78694649.Hotel-Information) > > [Hotel Le Diplomate](https://www.expedia.ca/Yaounde-Hotels-Hotel-Le-Diplomate.h15610862.Hotel-Information) > > [Njoya Residencia](https://www.expedia.ca/Yaounde-Hotels-Njoya-Residencia.h39157759.Hotel-Information) > > [Hôtel La Falaise Bonanjo](https://www.expedia.ca/Douala-Hotels-Hotel-La-Falaise-Bonanjo.h12542008.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Billy-Bishop-Toronto-City-Airport-Hotels.0-aYTZ-0.Travel-Guide-Filter-Hotels) > > [Hotels near Riverwood Golf Club](https://www.expedia.ca/Riverwood-Golf-Club-Hotels.0-l553248621532661315-0.Travel-Guide-Filter-Hotels) > > [New Heaven Hôtel](https://www.expedia.ca/Yaounde-Hotels-New-Heaven-Hotel.h90020866.Hotel-Information) > > [Aparthotels Buffalo](https://www.expedia.ca/Buffalo-Apart-Hotels.d55073-aaApartHotels.Travel-Guide-Accommodation) > > [Oxley Court Serviced Apartments](https://www.expedia.ca/Canberra-Hotels-Oxley-Court-Serviced-Apartments.h4027362.Hotel-Information) > > [Hotels near The Black Hills](https://www.expedia.ca/The-Black-Hills-Hotels.0-l3000439207-0.Travel-Guide-Filter-Hotels) > > [Motels Warman](https://www.expedia.ca/Warman-Motels.d553248624654910725-aaMotels.Travel-Guide-Accommodation) > > [Cottages Mont-Alexandre](https://www.expedia.ca/Mont-Alexandre-Cottages.d717478484606431232-aaCottages.Travel-Guide-Accommodation) > > [BH Studio](https://www.expedia.ca/Sao-Paulo-Hotels-BH-Studio.h18665365.Hotel-Information) > > [Capsule Hotels Hong Kong SAR](https://www.expedia.ca/Hong-Kong-SAR-Capsule-Hotels.d77-aaCapsuleHotels.Travel-Guide-Accommodation) > > [Papago Scottsdale by Reside, Trademark Collection by Wyndham](https://www.expedia.ca/Phoenix-Hotels-Papago-Motor-Hotel.h89782425.Hotel-Information) > > [Hotels in Jefferson Park](https://www.expedia.ca/Jefferson-Park-Chicago-Hotels.0-n6132333-0.Travel-Guide-Filter-Hotels) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) ### Flights > [Flights from Windsor (YQG) to Tucson (TUS)](https://www.expedia.ca/lp/flights/yqg/tus/windsor-to-tucson) > > [Flights from Wangan (WOT) to Cork (ORK)](https://www.expedia.ca/lp/flights/wot/ork/wangan-to-cork) > > [Flights from Manila (MNL-Ninoy Aquino Intl.) to Los Angeles, CA (QLA-All Airports)](https://www.expedia.ca/lp/flights/mnl/qla/manila-to-los-angeles) ### Cars ### Activities ### Packages > [Point Reyes National Seashore](https://www.expedia.ca/Point-Reyes-National-Seashore-California.d6065805.Vacation-Attraction) > > [Cathedral of Learning](https://www.expedia.ca/Cathedral-Of-Learning-Oakland.d6269525.Vacation-Attraction)