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Reviews of Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Reviews

7.8

Good

Rating 10 - Excellent. 773 out of 1719 reviews" "
Rating 8 - Good. 385 out of 1719 reviews" "
Rating 6 - Okay. 231 out of 1719 reviews" "
Rating 4 - Poor. 161 out of 1719 reviews" "
Rating 2 - Terrible. 169 out of 1719 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked that my room had windows in multiple directions, and proximity to Huntington Place.
Stayed 1 night in May 2024
Response from JP on May 16, 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 Okay

Bilal

Business traveller
very old property and needs renovations. Parking fees $40 per night
Stayed 1 night in May 2024
Response from JP on May 15, 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
Stayed 1 night in May 2024
Response from JP on May 15, 2024
I sincerely apologize for the inconvenience we may have caused you. I will pass this on to our F&B team. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
Stayed 2 nights in May 2024
Response from JP on May 14, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 Okay

DeShanna

Travelled with family
Liked: Staff & service
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
Stayed 1 night in May 2024
Response from JP on May 14, 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 Terrible

Kayla

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
Stayed 1 night in May 2024
Response from JP on May 14, 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Christina

Stayed 1 night in May 2024
Response from JP on May 14, 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 Good

Kirk

Travelled with family
Great location downtown right on the river.
Stayed 2 nights in May 2024
Response from JP on May 14, 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Remote rooms
Stayed 2 nights in May 2024
Response from JP on May 14, 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

Tonya Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from JP on May 14, 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Bed was comfortable view was fantastic.
Stayed 2 nights in May 2024
Response from JP on May 14, 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I love the room the staff, the personality compassion, friendliness, 100
Stayed 1 night in May 2024
Response from JP on May 14, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well one thing I really liked was the man who checked us into the hotel. He was kind, funny and considerate ... so considerate that when I forgot my phone and wallet and then went to lunch, he ran after us to bring it to me. Then our room high up on the 17th floor had a magnificent view of the riverfront and Canada! Yes I could see Canada from our window.
Stayed 1 night in May 2024
Response from JP on May 15, 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 Excellent

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JP on May 10, 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
Stayed 3 nights in Apr 2024
Response from JP on May 9, 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 Excellent

Brenden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and beautiful rooms. !!!!!
Stayed 1 night in May 2024
Response from JP on May 8, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Bobbie, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in May 2024
Response from JP on May 8, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 Poor

marcus, auburn hills

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty, not up to par with many hotels visited around the area.
Stayed 1 night in May 2024
Response from JP on May 14, 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 Okay

Coreen

Travelled with group
Liked: Cleanliness, staff & service
Rooms are run down.
Stayed 1 night in May 2024
Response from JP on May 6, 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
Stayed 2 nights in May 2024
Response from JP on May 6, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 Good

Robert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A little dated, nice for downtown right across from the Huntington Place
Stayed 2 nights in Apr 2024
Response from JP on May 6, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from JP on May 4, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Brayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms could be better. But overall perfect location.
Stayed 1 night in Apr 2024
Response from JP on May 2, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

4/10 Poor

Abbas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left a day before
Stayed 2 nights in Apr 2024
Response from JP on Apr 30, 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 Excellent

Ian

Had a great time for our girls trip!
Stayed 1 night in Apr 2024
Response from JP on Apr 30, 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on Apr 30, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JP on Apr 30, 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 Terrible

NaTia

Travelled with family and small children
Room did not look like photos. Will never go back.
Stayed 1 night in Apr 2024
Response from JP on Apr 26, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on Apr 27, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. EKB
Stayed 2 nights in Apr 2024
Response from JP on Apr 26, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 Terrible

nahed

Stayed 1 night in Apr 2024
Response from JP on May 4, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 Okay

Rahul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JP on Apr 25, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 Okay

Vona

Travelled with partner
Liked: Amenities, property conditions & facilities
I hate that i had to walk down 12 flights of stairs when checking out. All elevators were full
Stayed 2 nights in Apr 2024
Response from JP on Apr 23, 2024
I sincerely apologize for the inconvenience these issues may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from JP on Apr 23, 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 Excellent

Devonie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and hotel were excellent!
Stayed 1 night in Apr 2024
Response from JP on Apr 23, 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from JP on May 11, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Jala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms. Very nasty breakfast for $15 a person though.
Stayed 1 night in Apr 2024
Response from JP on Apr 23, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the rooms were nice. I wanted riverfront view, but i was able to get part city, part river, it was nice. My husband and i were in desperate need of a mental break and we were able to get it.
Stayed 1 night in Apr 2024
Response from JP on Apr 23, 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful.Jackie P.AGM

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location and the views. Older hotel but maintained. Very comfortable bed:)
Stayed 1 night in Apr 2024
Response from JP on Apr 18, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Robin, Ellenton

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice
Stayed 2 nights in Jan 2024
Response from JP on Apr 19, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities
I had a horrible experience. My first room had a broken lock. I called down and asked to be moved and also to a room that did not have a conjoining door for my safety as a solo traveler. They said they could and moved me to a room down the hall. This room had a conjoining room so they said ok I think this THIRD room is good. I go up to the third room and it had two conjoining rooms AND a huge piece of weave on the floor. I was too tired to switch thag night so when I came back after my work engagements the second day they finally set me up in a room that did not have a conjoining room and no weave on the floor. I get to the room take off my shoes and step on a dried contact… I the. Leave my room for dinner come back and there is a random right green zipper end on my floor that I am sure was not thaete prior. Disgusting horrible experience.
Stayed 2 nights in Apr 2024
Response from JP on Apr 18, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive - restaurant wasn't open for breakfast or at all on Sunday not a lot of food choices Rooms were small
Stayed 2 nights in Apr 2024
Response from JP on Apr 18, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 Poor

Kyatta

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that the heat in my room stopped working 2 nights in a row. The first night it took maintenance over an hour to come up. I had to call front desk twice. The second night, a young guy came up to fix the issue and he left the room smelling like weed. The parking situation is insane. $100 extra to park my car in valet but when I checked out my car was actually in an unsecured parking lot which costs less to park in over the weekend. Elevators.. old and slow! Had to take the stairs several times this weekend
Stayed 2 nights in Apr 2024
Response from JP on Apr 16, 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and if they dont meet your expectations they will make it right. The Valet guys are terrific and go above a beyond!
Stayed 1 night in Apr 2024
Response from JP on Apr 16, 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities
Great stay
Stayed 1 night in Apr 2024
Response from JP on Apr 16, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being from a really small town up north in MI, this was def a trip to the big city! I missed having a microwave (didn't get to snack on our delicious leftovers from eating in a fancy restaurant). Front desk gal & valets were very nice. The gal at the front desk has to answer several calls while checking us in, I would suggest a second employee up front
Stayed 1 night in Apr 2024
Response from JP on Apr 16, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service. Late check-out. Reasonable cost breakfast buffet. Extremely convenient to Huntington Place Convention Center.
Stayed 2 nights in Mar 2024
Response from JP on Apr 13, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 Okay

Autumn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room and building were clean, but the suite was way smaller than I expected.
Stayed 1 night in Apr 2024
Response from JP on Apr 12, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Danene

Stayed 1 night in Mar 2024
Response from JP on Apr 30, 2024
Thank you so much for your score. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

2/10 Terrible

Wilson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint peeling from the walls . Lights and tv did not work. Staff was unhelpful. They charge $40 valet to park no exceptions . The view from the room is the only thig that was nice. I can say much more but its not worth it.
Stayed 1 night in Apr 2024
Response from JP on Apr 11, 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM