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First, the building does not have an elevator, and we were placed on the fourth floor. As both my wife and I are senior citizens, climbing several flights of stairs has been physically difficult and inconvenient for us. This arrangement has caused unnecessary strain.
Second, upon arrival, there was no toilet paper available in the washroom. I had to go down to the reception area to request it.
Third, when my wife attempted to use the bidet, a foul odor came out of it, which was very unpleasant.
Fourth, when my wife took a shower, the body wash reservoir was empty. I had to go down again to the reception to complain. Instead of sending staff to address the issue, I was given large refill containers and expected to fill the reservoir myself, which we found inappropriate.
Lastly, we were informed that the extra pillow we requested would require an additional payment. In our experience staying in other places such as Pangasinan, La Union, Bataan, and Tagaytay, basic amenities were readily available upon arrival. A minimum of four pillows was provided, and we were not required to pay extra for such basic comfort.
I sent the above to hotel manager and still waiting for response."
