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"We were in town for a wedding and had to be at the venue prior to check-in time. We called the hotel the morning of and asked if we'd be able to check-in a couple hours early - to which the very pleasant lady told us we absolutely could. When we showed up, the gentleman behind the counter "found" us a room, but had to charge us $30 for the early check-in. I'm pretty sure this is the first time I've been charged for an early arrival in at least 10 years. To make matters worse, the hot-tub was lukewarm. Overall, the place was clean and comfortable. Unfortunately, customer service is what brings you back, and the customer service here was not good."

"The hottub wasn't the cleanest, and eventually started getting cold. Room was great, breakfast was okay. Location was great"

"Great location, very clean and staff was amazing!"

"Everything was great. The hotel was beautiful and the SPA was fantastic. Marvelous experience!"

"The room was spacious and clean. The resort was quiet and relaxing and a great location as we were in the area to go to Road America for the Lemon’s Race. Our room overlooked the street were the Lemon’s cars held their parade on Friday night. We ate dinner in the Concourse restaurant. Everything was excellent. Would recommend staying here. They have their own beach in the summer! "

"Ice machine had mold in ice. No liner in bucket. Second tv in living room didn’t work. Could use upkeep on whirlpool in suite but overall very nice stay every time I’m there. "

"Had a two queen bed room, 1st bed was probably 1 of the most uncomfortable beds I've ever been in, (I'm in a lot of hotel beds) 2nd night tried the other bed was much better. Was disappointed hot tub was out of order."

"Great spot all around, as advertised. "

"All was great - massages were excellent!"