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"Staff was so friendly and helpful. Rooms were beautiful and clean, food was delicious. Highly recommend and will be back. "

"I like the room and staff, he is very friendly"

"This property is very close to the US/CAN border. Their property pictures look much brighter than reality. I upgraded to a “premium” room, which had a back door entrance for convenience to your car. Also, there was a bit of a view of the lake. There was a super Irish pub walking distance from the hotel just across the parking lot. The food was great and well priced. As far as the room goes, the beds were made, but it didn’t look fresh. There was big pieces of cardboard under the mattress, that’s stuck out from the mattress that you would gash your leg on every time you walked by. My husband’s bed was better in that the board had been pushed in further. There was a definite, strong Deodorizing smell when we first walked in, so I opened the door for a while to air out the room. Also, the fan in the bathroom sounded like a jet plane. If you’d like to sleep with noise cancelling sounds, you’ll be in seventh heaven.! staff was lovely and helpful. At least they had a disposable glasses in this place. The last days in we went to in London Ontario didn’t have any glasses at all or cups.!!"

"Horrible service in the bar when we had dinner there"

"Front desk is not monitored 24/7 and the only information you receive is from an email through hotels.com that is not clear. I called to get a room code as I never received anything. Given code over the phone. At night when guest arrived on site the code was note working. We tried calling the phone number online and no response. Hotel not willing to offer any refund or even credit. (Phone number for after hours is different than their phone number online - that is not on me to know, they need better systems.)"

"Beautiful, conveniently located hotel undergoing renovation while we were there. The room was large, airy and bright and the bedding was top notch. Would recommend"

"Overall is a good hotel. Rooms are clean, facility is in good condition, staff is very friendly, breakfast was ok. My only complaint is that the AC is probably in need of routine maintenance; it doesn't keep the room cold. Other than that, i would most likely recommend to friends and family and reserve in the future. Thank you!"

"I like the staff commiment to assist the guest. I forgot my apple watch and other items, I called the hotel and the staff was able to assist me in mailing the forgotten items to me. The property was not bad. The things that I didn’t like were the lack of elevator in the building and the towels in the wash room. Over all I had a good time staying at Amber Hotel."

"Clean rooms fast check in"