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Reviews of Leonardo Hotel East Midlands Airport

4 out of 5
Leonardo Hotel East Midlands Airport
Castle Donington, Derby, England

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 944 reviews" "
Rating 8 - Good. 339 out of 944 reviews" "
Rating 6 - Okay. 121 out of 944 reviews" "
Rating 4 - Poor. 40 out of 944 reviews" "
Rating 2 - Terrible. 26 out of 944 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great staff, my only complaint was that is was expensive
Stayed 1 night in May 2024

8/10 Good

Clyde

Business traveller
Liked: Cleanliness, staff & service
The bedside table had dirty cup or glass rings all over it. Everything else was great though.
Stayed 1 night in May 2024
Response from Nicole on May 23, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ready for us ahead of check-in time.
Stayed 1 night in May 2024
Response from Nicole on May 23, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced ripoff Desperately needs updating and smells like a post office Que on a Monday morning
Stayed 1 night in May 2024
Response from Nicole on May 23, 2024
Thank you for your rating, I am disappointed that your stay on this occasion did not live up to expectations. I do hope we get the opportunity to welcome you back and redeem ourselves.Many Thanks

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was. The price of food and drink very expensive.
Stayed 1 night in May 2024
Response from Nicole on May 23, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Plus points were a large clean room, a few minutes walk to the airport, and the restaurant was a nice environment with very good food (much better than the last airport hotel we stayed in). We heard a lot of noise from the corridor during the night, so not as soundproofed from that side as it could have been. Reception staff sent us on a very long way round to our room, yet there was a much quicker way. We’d stay here again if flying from East Midlands.
Stayed 1 night in Apr 2024
Response from Nicole on May 23, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
So easy for the airport
Stayed 1 night in Apr 2024
Response from Nicole on May 23, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 Good

Colm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but closed too early for food and beverages , check in was not available for all the group being that it was early
Stayed 1 night in Dec 2023
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 Good

erica

Stayed 1 night in Feb 2024
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

10/10 Excellent

Anthony, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

6/10 Okay

Bronya

Stayed 1 night in Feb 2024
Response from Nicole on Apr 6, 2024
Thank you for your rating, we look forward to welcoming you back.Many Thanks

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Ideal for what we wanted
It’s in a perfect location on the doorstep of East Midlands Airport, 5 min walk to the terminal. Been before. It’s not perfect by any means, staff friendly and my only issue was a broken tap in the bathroom, still operable but as a standard should not of been let out til fixed. Would I stay again? Yes
Stayed 1 night in Jan 2024
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit although there was a maintenance issue with your tap. I do apologise for this.We will look forward to welcoming you back.Many Thanks

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Adequate but disappointing
Room needs refurbishing, not up to 4* standar - didn’t use other facilities so can’t discuss it.
Stayed 1 night in Jan 2024

6/10 Okay

Rosalie

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Carolyn

Stayed 1 night in Jan 2024

8/10 Good

Dawn

Stayed 1 night in Jan 2024
Response from Nicole on Jan 13, 2024
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
NIce Airport Hotel
firstly there is no lift and being a pensioner with heavy bags that not good? but staff were very helpful and offered their help to get bags up and down stairs the hotel was nice and had been revamped the pool area was a complete letdown the pool is like a children's pool I had to ask the staff to restock the wet bags soap and shampoo in the changing rooms as all empty also I made a note to tell the staff that the filter in the bottom of the pool cover ( size of the large dinner plate ) was not secure and you could get it to float away exposing the workings this was very unsafe were children were playing and the pool should not have been open to public until the repair had been made. they made a note of my comments i only hope the made the repair
Stayed 1 night in Dec 2023
Response from Nicole on Jan 13, 2024
Thank you for your rating, we are delighted you had an enjoyable stay minus the issues experienced with the leisure club. This has been fed back to the manager.Many Thanks

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole on Jan 13, 2024
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on Jan 13, 2024
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 Excellent

ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicole on Jan 13, 2024
Thank you for your rating, we are delighted you had an enjoyable stay and look forward to welcoming you back.Many Thanks

10/10 Excellent

Carrolle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Absolutely lovey friendly staff. We were very tried on arrival but soon perked up after a fabulous welcome from your excellent bar man. It was New Year’s Eve and your manger gave us lo lovely glass of fizz. The bed was comfortable, and the shower just right. Thanks to all. You did a brilliant job!
Stayed 1 night in Dec 2023
Response from Nicole on Jan 6, 2024
Thank you for taking the time to write a review. We are delighted you had such an enjoyable visit and the team looked after you.Your kind words are very much appreciated and we look forward to welcoming you back in the future.Many Thanks

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight location
Convenient location. Average food offerings and long queue at bar to order food and drinks.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Oana

Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

Ayman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable hotel, clean & safe
Stayed 3 nights in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Excellent position for the airport 5 minutes away. The floorboards were very creaky every time you walk on them
Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Keith

Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Ruth

Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

2/10 Terrible

Stephen

Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for taking the time to write a review. I am disappointed to see that there was aspects of your stay you did not enjoy which reflects in your overall rating. For this I do apologise.I hope we get the opportunity to welcome you back and restore your faith in us.Many Thanks

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a former guest, continued to meet our expectations, though mention must be made of high spririted party guests spoiled the tone in the bar area with repeated unnecessary language in a public area.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of the airport
Response from Nicole on Apr 6, 2024
Thank you for your rating, we are delighted you had an enjoyable visit and look forward to welcoming you back.Many Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
More thought plesse
Stayed at this hotel a few times now but not sure if we will stay again. All was well until around 8.30 pm when the family next door to our room arrived. The screaming, shouting (from both parents and children ) and crying was ridiculous and went on until after 10.00 pm.when we had to request another room so we could get some sleep for an early flight We had been put into an interconnecting room with the family making the noise even worse despite the family being well known to the hotel staff and in their words 'use the hotel regularly ' this coming to light when I complained. I understand 10pm isnt late but bearing in mind this is an airport hotel and many guests are there overnight for early morning flights I think a bit more thought about room allocation wouldnt go amiss.
Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, I am disappointed to read there was aspects of your stay you did not enjoy and was disturbed by another guest. We try our upmost to allocate guests rooms according to their nature of their visit and are mindful of guests who are going on holiday due to our location. On this occasion we got this wrong and for that we do sincerely apologise. If you do decide to stay with us again, please contact us directly so we can allocate you one of our rooms to the back of the hotel that are quieter.Many Thanks

10/10 Excellent

STEPHEN

Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff,room spotless the only fault was the floor creek so every time you went to the toilet it woke my partner up. Food and drink good although rather pricey but you expect this at an airport hotel,Would recommend this hotel
Stayed 1 night in Dec 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's closeness to the airport I was travelling from and the ability to leave the car there whilst away.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

Bronya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first time that I and my husband had stayed at the Leonardo Hotel, East Midlands Airport. We had a good overnight stay before flying on holiday the next day and even had some friends join us for a drink in the evening. We liked the relaxing atmosphere of the hotel's bar areas. We also liked the fact that, having used our airline's 'twilight' check in service for our main luggage, we were able to walk up to the airport departures area with just our hand luggage on the morning of our flight. We would certainly stay at this hotel again when going on holiday.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay to start our holiday
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Austyn

Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

6/10 Okay

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold
Room was coldest room ever even turning up controls didn’t help
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, I am disappointed to read there was an issue with your heating and for this I do apologise.Many Thanks

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed prior to an early flight. Very reasonable given it included 8 days parking. Room good, bathroom a little dated compared to the room standard.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating. We are disappointed that aspects of your stay you did not enjoy and this is reflected in your overall scoring. I hope we get the opportunity to welcome you back to restore your faith in us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks

8/10 Good

Marion

Stayed 1 night in Nov 2023
Response from Nicole on Dec 30, 2023
Thank you for your rating, we are delighted you enjoyed your stay and look forward to welcoming you back!Many Thanks