Title: The One Boutique Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=5794916&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The One Boutique Hotel Six inviting pools beckon travelers to relax. Enjoy afternoon coffee breaks and detoxifying spa treatments after exploring nearby nature preserves. ## Photo gallery for The One Boutique Hotel ![4 indoor pools, 2 outdoor pools - The One Boutique Hotel (Carrollton)](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/75046d27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor spa tub - The One Boutique Hotel (Carrollton)](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/f8b5cbcd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Egyptian cotton sheets, premium bedding, down comforters - The One Boutique Hotel (Carrollton)](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/7404fd30.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night - The One Boutique Hotel (Carrollton)](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/f1be996f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - The One Boutique Hotel (Carrollton)](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/b40d9477.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The One Boutique Hotel combines luxury with relaxation. Book a massage at Spa Castle, sip drinks at the poolside bar, or visit the coffee shop/cafe for a break. Three on-site restaurants serve Tex-Mex cuisine for those hungry after a day of activities. ## Reviews 7.0 Good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Mar. 4 - Mar. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 5 - Mar. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=5794916&PinnedHotelID=5794916&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/64f44860.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Heating LED TV Hypo-allergenic bedding Down duvet Separate bedroom Memory foam bed Premium bedding - 300 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room ![Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/7404fd30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Heating LED TV Hypo-allergenic bedding Down duvet Separate bedroom Memory foam bed Premium bedding - 452 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Loft Suite ![Loft Suite](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/a13cc708.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft Suite ### Highlights Separate sitting area Air conditioning Heating LED TV Hypo-allergenic bedding Egyptian cotton linens Memory foam bed Down duvet - 475 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed OR 1 Double Sofa Bed ### View all photos for Executive Suite ![Executive Suite](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/aab45e6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate sitting area Air conditioning Heating LED TV Hypo-allergenic bedding Premium bedding Sofa bed - unspecified Down duvet - 800 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed OR 1 Double Sofa Bed ### View all photos for Deluxe Room, 1 King Bed, Accessible ![Deluxe Room, 1 King Bed, Accessible | Bathroom](https://images.trvl-media.com/lodging/6000000/5800000/5795000/5794916/16c73a66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Accessible ### Highlights Air conditioning Heating LED TV Hypo-allergenic bedding Memory foam bed Down duvet Premium bedding Egyptian cotton linens - Sleeps 2 - 1 King Bed ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/30000000/29340000/29332500/29332411/e0105387_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Soka Suites Dallas - Las Colinas Las Colinas - Pet friendly - Parking included - Free WiFi - Air conditioning 8.8 Excellent 1,759 reviews CA $151 CA $174 total includes taxes & fees Mar 19 - Mar 20 [](https://www.expedia.ca/Dallas-Hotels-WaterWalk-Hotel-Dallas-Las-Colinas.h29332411.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=178253&destination=Dallas (and vicinity)&destType=MARKET&latLong=32.78266,-96.79844&searchId=0523b36c-98a4-414d-9ab2-98748c87efca&top_cur=CAD) Ad ![Check-in/check-out kiosk](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/43000/42942/f5f1b134_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Comfort Suites Lewisville - Dallas Lewisville - Parking included - Free WiFi - Air conditioning - Business services 7.4 Good 1,000 reviews CA $108 CA $124 total includes taxes & fees Mar 8 - 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Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 377 reviews CA $95 CA $110 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Dallas-Hotels-Tru-By-Hilton-Lewisville-Vista-Ridge-Mall.h103394152.Hotel-Information?chkin=2026-3-12&chkout=2026-3-13&rm1=a2®ionId=178253&destination=Dallas (and vicinity)&destType=MARKET&latLong=32.78266,-96.79844&searchId=0523b36c-98a4-414d-9ab2-98748c87efca&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDallas-Hotels-The-One-Boutique-Hotel.h5794916.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDallas-Hotels-The-One-Boutique-Hotel.h5794916.Hotel-Information) ## About the area Located in Carrollton, The One Boutique Hotel is in the business district. Shops at Willow Bend and Galleria Dallas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit LEGOLAND® Discovery Center. Looking to enjoy an event or a game while in town? See what's going on at Comerica Center. [Visit our Carrollton travel guide](https://www.expedia.ca/Carrollton.dx7271) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.98717%2C-96.90740&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lRIGsLuiL6OrgdbTEJ6H6a7G-Gg=) 1020 Raiford Road Carrollton, Carrollton, TX, 75007 ### What's nearby - ![There are so many wonderful trails in the area. I love the way they look at night. ](https://images.trvl-media.com/place/8199/b565462e-cbaf-410f-a170-106d31cc2d5d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sam Houston Trail Park 5 min drive \- 8.9 km - Southwest Athletic Center 3 min drive \- 3.7 km - Blooms Candy & Soda Pop Shop 4 min drive \- 7.4 km - The Vista 4 min drive \- 7.1 km - Cinemark Lewisville 5 min drive \- 7.4 km ### Getting around - Trinity Mills Rail Station 3 min drive - West Irving Station 18 min drive - Dallas-Fort Worth Intl. Airport (DFW) 22 min drive ### Restaurants - Whataburger 5 min walk - Dutch Bros 5 min walk - Panda Express 5 min walk - Sushi Kushi 2 min walk - Raising Canes 2 min walk ## About this property ### The One Boutique Hotel Hotel near Shops at Willow Bend Located close to Arbor Hills Nature Preserve, The One Boutique Hotel provides a poolside bar, a coffee shop/cafe, and a bar. Indulge in a body scrub, a body wrap, and a hot stone massage at Spa Castle, the onsite spa. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and Tex-Mex cuisine. In addition to a gym and a steam room, guests can connect to free in-room WiFi. You'll also find perks like: - 2 outdoor pools and 4 indoor pools, along with a lazy river - Free self parking - Smoke-free premises, a 24-hour front desk, and an elevator - A front-desk safe Room features All guestrooms at The One Boutique Hotel include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning. More amenities include: - Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds - Bathrooms with rainfall showers and deep soaking tubs - 42-inch LED TVs with premium channels - Wardrobes/closets, coffee/tea makers, and heating ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/14000000/13220000/13212100/13212074/9601641e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Dallas Carrollton Carrollton - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,004 reviews CA $159 CA $181 total includes taxes & fees Mar 14 - Mar 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=13212074&PinnedHotelID=13212074&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/10000/7400/7320/64d72281.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance Dallas Addison Hotel Addison - Pool - Spa - Free WiFi - Restaurant 8.0 Very good 898 reviews CA $255 CA $296 total includes taxes & fees Mar 15 - 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Free self parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - 3 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar ### Restaurants on site - Asian Restaurant - Pool Shack Restaurant - Sushi Restaurant ### Things to do - 2 outdoor pools - 4 indoor pools - Children's pool - Full-service spa - Gym - Hot tub - Lazy river - Sauna - Steam room ### Family friendly - 2 outdoor pools - 4 indoor pools - Children's pool - Lazy river ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) ### Full-service spa - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Handrails in stairways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 1 building - 2 floors - Built in 2012 - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Egyptian cotton sheets - Hypo-allergenic bedding - Memory foam mattress ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - 42-inch LED TV with premium satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning - Desk - Heating - Iron/ironing board - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 2 AM Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Facilities fee: USD 25.00 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector ### We should mention Pool access available from 8 AM to 11 PM Only registered guests are allowed in the guestrooms Children under 18 years old are not allowed in the spa without adult supervision ### Property is also known as One Boutique Carrollton The One Boutique Hotel Hotel One Boutique Hotel Carrollton The One Boutique Hotel Carrollton The One Boutique Hotel Hotel Carrollton ## Frequently asked questions ### Does The One Boutique Hotel have a pool? ### Is The One Boutique Hotel pet-friendly? ### How much is parking? ### What time is check-in at The One Boutique Hotel? ### What time is check-out at The One Boutique Hotel? ### Where is The One Boutique Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The One Boutique Hotel Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.6 Location ### 6.8 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 119 8 - Good 113 6 - Okay 67 4 - Poor 39 2 - Terrible 63 ## Reviews ### 6/10 Okay #### Verified traveller Mar 10, 2020 Disliked: Staff & service, property conditions & facilities Half of property was under construction. Room had mildew smell. ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Julian Mar 9, 2020 Disliked: Staff & service, property conditions & facilities, room comfort The initial night was subpar however the next night consisted of the fire alarm going off throughout the night. ##### Julian Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Verified traveller Mar 6, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was very clean and easily accessible. Shower was a little difficult to figure out at first. ##### Verified traveller Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Ritshanae Mar 3, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible and unprofessional Customer service horrible!!!!!!!!!!! ##### Ritshanae Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller Mar 2, 2020 Disliked: Staff & service, property conditions & facilities The front staff was unprofessional, recommend customer service training. Acted as though they really didn't want to work there. ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Deanna Feb 17, 2020 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service It was great. The only problem we had is that a girl up front stop flirting with my husband making him feel uncomfortable. She even called our room and came up to it acting like we ordered stuff and we didn't. Definitely will be staying again but we'll be talking to the manager next time. ##### Deanna Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller Feb 13, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities shower did not work, sink did not work, heater rattled all night rust and mold in bathroom, no sleep timer on remote, food choices were poor, front desk communication was painful. ##### Verified traveller Stayed 1 night in Feb 2020 ### 8/10 Good #### RaeTheresource, Midland TX Feb 2, 2020 Liked: Cleanliness, property conditions & facilities Nice hotel but pretty speedy every little extra thing cost , breakfast is not good spa is amazing but you do pay extra for everything be prepared ##### RaeTheresource Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Sabrina Nov 27, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful stay. The spa treatments were excellent. ##### Sabrina Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Verified traveller Oct 24, 2019 Disliked: Staff & service, amenities I made reservation for 10/19/2019 in my wedding night and was not gonna be able to check in the at the specific time , so incalled I 7:00pm to try and alert the receptionist but did not answer. I called again at 8:00pm. Than again at 9:00pm. When we arrived to check in which was at 1:40am;after my wedding. I tried to explain to the receptionist Keith that i tried to call to infrom that i woild be late he said it wasnt his problem. I showed him the calls on my phone in call log and said he didn't recieve a call and refused to help me in any way because than he would get in trouble. After he told me to leave or that he would call police when i I wasn't being loud or violent in any way. ##### Verified traveller Stayed 1 night in Oct 2019 ### 4/10 Poor #### Melissa Oct 22, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Please Improve the Customer Service The wifi was not working for the majority of my stay. I alerted the front desk three times before I was told a general manager was stepping in to address the issue. It still wasn't working when I checked out. I was traveling for business, so this was a big inconvenience. Also, the front desk staff could not handle my request to consolidate my back-to-back bookings, so that I could stay in the same room both nights. Despite filling out the necessary paperwork and being told at check-in that everything was sorted, I was still called on day two and was asked to vacate my room. The hotel is nice, but as others have stated, it's annoying that there is no refrigerator or microwave in the rooms. I always enjoy my time at Spa Castle, and this time I got a body scrub. However, the staff member shoved a gratuity sheet right in my face while I was still sitting on the table immediately after she finished. This was awkward and not relaxing at all. ##### Melissa Stayed 1 night in Oct 2019 ### 8/10 Good #### Esmeralda, Dallas Oct 21, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms was clean and the bed were so comfortable also loved the tub ! ##### Esmeralda Stayed 1 night in Oct 2019 ### 2/10 Terrible #### Yong Oct 11, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort This place This place is terrible service and at the time the manager attitude is horrible they look at me like animal And then loom is very sticky coffee pot is not working AC temperature not working smells funny to ##### Yong Stayed 3 nights in Oct 2019 ### 8/10 Good #### The Sep 26, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was more of a spa than hotel and you had to pay extra to access anything other area other than your room ##### The Stayed 1 night in Sep 2019 ### 10/10 Excellent #### James Aug 25, 2019 Liked: Cleanliness, property conditions & facilities, room comfort The hotel was very nice and comfortable. The staff was nice but needs to be trained more on how to deal with the computer systems to make it easier and quicker to check guest in ##### James Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 1, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is wonderful. Everyone is super helpful. We had a terrific time. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 8/10 Good #### angel Jul 30, 2019 Liked: Cleanliness, staff & service #### So so hotel&spa Food and drink are overpriced. We brought drinks with us in our bags and left for dinner. Bring your own water, juice etc the minifridge is stocked 3 dollars for a water , 2 dollars for a can of soda. There is a walmart in the same parking lot. The hotel is average the only perk is the spa is down stairs. ##### angel Stayed 1 night in Jul 2019 ### 2/10 Terrible #### Horace byrd Jul 30, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible service/inconvenience service Terrible got a room where up stairs ac didn’t work , it was leaking , had to sleep hot one night because they said they couldn’t do nothing about It then second night got moved to another the plugs to plug your phone didn’t work had to get maintenance to fix it , then ac kept ticking so couldn’t really sleep!!! Yeah ##### Horace byrd Stayed 2 nights in Jul 2019 ### 8/10 Good #### Verified traveller Jul 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities It’s not cheap but it’s missing a lot of basic stuff I got a corner suite with no microwave? A lot of hidden fees and the staff plays dumb. But I’m a person use to staying at 3 stars so to find out that this 4 star up to the same gimmick was blah. But I would go again and recommend ##### Verified traveller Stayed 2 nights in Jul 2019 ### 2/10 Terrible #### Jeremy Jul 16, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ABSOLUTE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!! this place is the ABSOLUTE WORST I WISH NEGATIVE STARS WOULD WORK.. I want to prevent them taking advantage of other familes both here in DFW and far away ##### Jeremy Stayed 1 night in Jul 2019 ### 10/10 Excellent #### herbert Jul 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel!!!! ##### herbert Stayed 1 night in Jul 2019 ### 8/10 Good #### Verified traveller Jul 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved just about everything. The only thing I didn't like was the hallway was too dark when walking down at the hotel. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 4/10 Poor #### hip1959, DFW, TX Jul 6, 2019 Liked: Staff & service Disliked: Amenities, property conditions & facilities Hotel way overpriced. Deluxe room was not what was represented online. NO airbath which was the major selling point for me. No chaise lounge, no dinnerware, no clock, all mentioned/pictured online. Cheap-looking and feeling wood laminate everywhere. Bathroom was nice but fixtures cheap and loose; no hooks in bathing area to hang robe or clothing. Overwhelming chlorine smell in lobby and room, but yet hallways smelled musty. Listing stated "room with view"...view was back parking lot with a dumpster in the middle. Staff was polite and helpful, but the hotel was a major disappointment. ##### hip1959 Stayed 1 night in Jul 2019 ### 10/10 Excellent #### Christine Jul 3, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Frequent visitors and spa castle fans The hotel is much more accommodating because of people like Jeff and Keith! They always ensure our happiness every time we stay. Thanks guys! ##### Christine Stayed 8 nights in Jun 2019 ### 6/10 Okay #### Rashid Jun 21, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### needs alot of improvement the VIP spa room heard no AC running , the room we got was a loft bedsheets where dirty , corridors were steaming hot , and the water was leaking by the elevator shaft on 3rd floor all they put was a bucket to hold the water no sign of a wet area . ##### Rashid Stayed 1 night in Jun 2019 ## Expedia's Latest Trends ### Hotels > [Beautiful home away from home. 5 mins from Joe Pool Lake.](https://www.expedia.ca/Dallas-Hotels-Beautiful-Home-Away-From-Home-5-Mins-From-Joe-Pool-Lake.h89983136.Hotel-Information) > > [HASIENDA STYLE. 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