Outdoor pool, pool umbrellas, sun loungers
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Reviews of Five Volcanoes Boutique Hotel

3.5 out of 5
Five Volcanoes Boutique Hotel
B.P. 3103, Kigali, Cyuve

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely horrible! It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama. They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry. They do not have internet in the Rooms. They do not stock their minibar. Half of the electrical outlets in each room do not work. The entrance of each room is accessed through a back alley walkway so that the rooms feel like a Maids Quarters. Each room is built out of cinderblocks and no insulation, so it is very cold at night. The bathroom showers do not drain correctly so the bathroom will flood during a shower. The rooms are not properly cleaned for new guests, and running your finger along surfaces yields a large amount of dust. Criminally Overrated!
Stayed 3 nights in Mar 2021
Response from Nicole (Marketing Manager) on May 10, 2021
I am sorry to hear that we could not fulfill your expectations in us. We had offered a free upgrade to another room when you cancelled the remaining nights, but as I was informed by our staff, there was no complaint about the room, neither about the food. Without any problem we could have given you a bigger portion - we don't want anybody to leave the table hungry. But we also don't want to waste food. This is one reason why we have a small menu with a selection of daily changing seasonal dishes. I can assure you, our chef would have tried the best to prepare any other dish to your liking as long as the ingredients would be available.

10/10 Excellent

June, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool to relax by. Terrific staff and food.
Stayed 1 night in Dec 2019
Response from Nicole U on Jan 10, 2020
Thank you! We are glad that you enjoyed your stay!

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best!
This was one of the best hotel experiences i have ever had! The staff was so welcoming and helpful. They even clean your hiking boots. I would come back just to stay here one more night.
Stayed 2 nights in Jan 2020
Response from Nicole on Jan 7, 2020
Thank you very much for your kind review! We would be very happy to welcome you back.

10/10 Excellent

Robin, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel - Woken by stunning birdsong, terrific views of the volcanoes, excellent food and great wine selection. I had wonderful service from the small & dedicated staff. They arranged a super guide (Honore) to take me gorilla trekking. Couldn’t fault the place!
Stayed 2 nights in Nov 2018
Response from Nicole (owner) on Nov 29, 2018
Thank you so much for your kind review. We are very happy that you enjoyed your stay with us!

10/10 Excellent

Milli, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, nice pool and good food. We stayed in a deluxe room which was lovely and spacious. The rooms are a little dark but have a nice little terrace with two comfortable chairs. Nice touch to have a fridge/minibar and kettle with coffees and teas supplied. I had a massage which was excellent and the cleaning of the boots post trek and snack pack provided all were nice touches that added to our positive experience. Would definitely recommend staying here!
Stayed 3 nights in Oct 2018
Response from Nicole (Owner & Marketing Manager) on Nov 7, 2018
Thanks a lot for your kind review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 2018
The staff were welcoming and accommodating. The hotel was quiet, clean and enjoyable. The food was good and the pool area was pleasant and inviting.
Stayed 2 nights in Jul 2018
Response from Nicole (Owner & Marketing Manager) on May 10, 2021
Thank you for your kind review!

8/10 Good

MANJIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024