Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is our second time visiting and we stayed at the same house. This time we didn't actually get into the house until an hour after check in time. I understand things happen, but at least communicate to us ahead of time it'll be later so we aren't waiting around. first night in, from 12am-2am, the alarm system went off and it shut off all our water. Called emergency line who wasn't helpful and quite frankly rude and they didn't have the code. Finally got a maintenance person to come out and put keypad code in. Both of these issues were an inconvenience and I felt like I had to pull teeth to get any good customer service about them. I get stuff happens, but at least offer some kind of empathy and comp something to rectify the distaste of these problems that weren't our fault. After going back and forth with front desk asking how they could make this better, they gave us 4 beach chairs for the 14 people in our reservation. The house and property are great, but seems like they could better their systems for when the cleaning crew knows they aren't going to finish on time, communication to the guests, having the emergency line know the alarm code or even have it in the house welcome book, and training about going above & beyond with customer service when things go wrong that aren't the guests fault.