Hotel Lagoon

Property class: 3

Choose dates to view prices

A free daily manager's reception, a terrace, and a garden are just a few of the amenities provided at Hotel Lagoon. Be sure to enjoy a meal at Maiz, the on-site restaurant. In addition to dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

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Showing 3 of 3 rooms

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Room

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Lagoon View

Room

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Garden View

Room

Family Quadruple Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
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About the area

Santa Elena is home to Hotel Lagoon. The area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera, while Museum of Maya Culture and Museo de la Ciudad are cultural highlights. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Santa Elena travel guide
Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    14 min drive - 18.6 km
  • Laguna Milagros
    8 min drive - 10.9 km
  • Payo Obispo Zoo
    16 min drive - 12.3 km
  • Palacio Municipal De Othon P. Blanco
    16 min drive - 12.6 km
  • Explanada de la Bandera
    17 min drive - 13.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    18 min drive

Restaurants

  • Enchiladas Huastecas
    8 min drive
  • Coffee Station
    9 min drive
  • Loncheria Carmita
    8 min drive
  • Padilla
    4 min drive
  • Cafe 747
    12 min drive

About this property

Hotel Lagoon

  • Property highlights
  • At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
  • You'll also find perks like:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Outdoor furniture, coffee/tea in the lobby, and luggage storage
    • Free newspapers, tour/ticket assistance, and a 24-hour front desk
  • Room features
  • All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and shampoo
    • 32-inch TVs with satellite channels
    • Private yards, electric kettles, and daily housekeeping

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The price is CA $63
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Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Check-out is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 mi (15 km).

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Reviews

Hotel Lagoon Reviews

7.6

Good

7.8

Cleanliness

7.8

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Kind staff
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.
Verified review

2/10 Terrible

Disliked: Cleanliness
Pesimo
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Super sencilla la llegada.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness
Lo único bueno es que es pet frendly
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar lo recomiendo ampliamente
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y buena atención la persona responsable muy atenta
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si uno no va a Belice, no hay porque ir a este hotel
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y bonito

Muy amable el personal sencillo hotel pero bonito
Stayed 1 night in Oct 2021
Verified review

6/10 Okay

Liked: Staff & service

Hab matrimonial muy pequeña

Sitio muy tranquilo pero le falta muchísimo mantenimiento en general.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2021