Title: Khaban Bacalar Hotel Boutique - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Khaban Bacalar Hotel Boutique Travelers unwind with spa treatments, outdoor pool relaxation, and restaurant dining at this boutique hotel tucked away from the crowds ## Photo gallery for Khaban Bacalar Hotel Boutique ![Exterior - Khaban Bacalar Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/8d29d274.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/27a14dec-08dd-488a-8679-3fbc4870f333-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Exterior - Khaban Bacalar Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/45f4458c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Khaban Bacalar Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/a89e3c39.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Double Suite with Balcony Lagoon View | Terrace/patio - Khaban Bacalar Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/064b272f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Khaban Bacalar Hotel Boutique offers a peaceful retreat in the suburbs with its restaurant and tranquil terrace. Guests can book rejuvenating massages and facials at the spa, cool off in the outdoor pool, and stay connected with WiFi throughout their stay. ## Reviews 8.4 Very good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 20 - Jan. 21](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 21 - Jan. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=70018721&PinnedHotelID=70018721&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 6 of 6 rooms ### View all photos for Deluxe Double with Balcony Garden View ![Deluxe Double with Balcony Garden View | View from room](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/e6df5170.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double with Balcony Garden View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Ceiling fan Pillowtop bed Blackout drapes/curtains Premium bedding Rainfall showerhead - 646 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people ![Villa Khaban Private Pool Lagoon Front - up to 6 people](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa Khaban Private Pool Lagoon Front - up to 6 people ### Highlights Balcony Soundproofed Private pool Air conditioning Premium bedding Ceiling fan 3 bedrooms Blackout drapes/curtains - 1292 sq ft - 3 bedrooms - Lagoon view - Sleeps 6 - 3 King Beds ### View all photos for Deluxe King with Balcony Garden View ![Deluxe King with Balcony Garden View](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/6d430ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King with Balcony Garden View ### Highlights Balcony Soundproofed Air conditioning Ceiling fan Pillowtop bed Blackout drapes/curtains Premium bedding Rainfall showerhead - 646 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Master Suite with Balcony Lagoon View ![Master Suite with Balcony Lagoon View](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/3c1a103d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite with Balcony Lagoon View ### Highlights Balcony Soundproofed Air conditioning Ceiling fan Pillowtop bed Blackout drapes/curtains Premium bedding Rainfall showerhead - 646 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Master Double Suite with Balcony Lagoon View ![Master Double Suite with Balcony Lagoon View](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/2609dc8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Double Suite with Balcony Lagoon View 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Air conditioning Ceiling fan Pillowtop bed Blackout drapes/curtains Premium bedding Rainfall showerhead - 484 sq ft - Lagoon view - Sleeps 4 - 2 Queen Beds ### View all photos for Double Room with Balcony ![Double Room with Balcony](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/81e6a986.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Balcony ### Highlights Balcony Soundproofed Air conditioning Ceiling fan Pillowtop bed Blackout drapes/curtains Premium bedding Rainfall showerhead - 484 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information) ## About the area Located in Bacalar, Khaban Bacalar Hotel Boutique is in the suburbs and on a lake. While the natural beauty of Lake Bacalar and Laguna Bacalar Ecological Park can be enjoyed by anyone, those looking for an activity can check out Municipal Spa of Bacalar. Don't miss out on a visit to Manatee Sanctuary. With boat tours and swimming nearby, you'll find plenty of adventures in the water. [Visit our Bacalar travel guide](https://www.expedia.ca/Bacalar.dx6131112) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.74166%2C-88.33497&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=57ghN7-kTREAWUgul-VzLiVVfvY=) Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930 ### What's nearby - ![limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico](https://images.trvl-media.com/place/553248635810196546/d2e02438-4300-4419-8f45-6629e3b6d318.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Lake Bacalar 10 min walk \- 0.8 km - ![Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept](https://images.trvl-media.com/place/553248635976265000/08f22085-b549-403e-8679-98146fdf1fde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Laguna Bacalar Ecological Park 20 min drive \- 12.1 km - ![Beautiful landscape with stromatolites, Bacalar in Mexico](https://images.trvl-media.com/place/553248635975995712/db1f08ad-0cb1-416a-96cf-5fe6c28a5a42.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Cocalitos 25 min drive \- 17.1 km - ![Last one here](https://images.trvl-media.com/place/6131112/32096171-6310-4087-a8ff-c14395c341fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 25 min drive \- 17.4 km - Municipal Spa of Bacalar 22 min drive \- 13.8 km ### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) 54 min drive ### Restaurants - asadero el establo 11 min drive - Las Miches De La 1 13 min drive - Marisqueria El Taco Loco 11 min drive - Pueblo Pirata 9 min drive - Mistura 13 min drive ## About this property ### Khaban Bacalar Hotel Boutique Hotel near Lake Bacalar Located close to Laguna Bacalar Ecological Park and Canal de los Piratas, Khaban Bacalar Hotel Boutique provides free breakfast (local cuisine), a terrace, and a garden. Treat yourself to spa services, such as a body treatment, a facial, or a massage. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a restaurant. Other perks at this hotel include: - An outdoor pool - Free self parking - A roundtrip airport shuttle (surcharge), a front-desk safe, and smoke-free premises - Tour/ticket assistance Room features All guestrooms at Khaban Bacalar Hotel Boutique have thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and sound-insulated walls. More conveniences in all rooms include: - Rainfall showers and eco-friendly toiletries - Wardrobes/closets, balconies, and LED light bulbs ## Similar properties ![Outdoor wedding area](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/064f9fc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 537 reviews CA $259 CA $317 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/f8518c05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 181 reviews CA $206 CA $253 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/6e4dbfe1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - 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Spa - Pet friendly 8.6 Excellent 277 reviews CA $386 CA $471 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/89000000/88700000/88696300/88696256/b3548fe2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BACALARI HOTEL BOUTIQUE Mario Villanueva Madrid - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 54 reviews CA $181 CA $223 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=88696256&PinnedHotelID=88696256&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Free local cuisine breakfast available daily 8:00 AM to 11:00 AM - A restaurant ### Things to do - Canoeing - Kayaking - Outdoor pool - Yoga classes ### Family friendly - Outdoor pool - Soundproofed rooms ### Conveniences - Guidebooks - Limited-hour front desk - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - On a lake - Terrace ### Spa - Couples treatment rooms - Facials - Massage ### Accessibility - No elevator - Tile flooring in room ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Eco-friendly cleaning products used - Smoking not allowed - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Eco-friendly toiletries - LED lighting - Soundproofed rooms - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:30 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 9:30 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 48.85 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 5000 per vehicle (roundtrip, maximum occupancy 3) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available This property uses eco-friendly cleaning products This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Khaban Bacalar Khaban Bacalar Bacalar Khaban Bacalar Hotel Boutique Hotel Khaban Bacalar Hotel Boutique Bacalar Khaban Bacalar Hotel Boutique Hotel Bacalar ## Frequently asked questions ### Does Khaban Bacalar Hotel Boutique have a pool? ### How much does it cost to stay at Khaban Bacalar Hotel Boutique? ### Is Khaban Bacalar Hotel Boutique pet-friendly? ### How much is parking? ### What time is check-in at Khaban Bacalar Hotel Boutique? ### What time is check-out at Khaban Bacalar Hotel Boutique? ### Does Khaban Bacalar Hotel Boutique provide a shuttle to the airport? ### Where is Khaban Bacalar Hotel Boutique located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Khaban Bacalar Hotel Boutique Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 8.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 55 8 - Good 12 6 - Okay 7 4 - Poor 2 2 - Terrible 9 ## Reviews ### 8/10 Good #### Ala Nov 5, 2025 Liked: Cleanliness, amenities, property conditions & facilities Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room ##### Ala Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Daniel Sep 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Magnificent place right off the Bacalar Lagoon. Staff and hotel was very accommodating and friendly. Would absolutely recommend this place. ##### Daniel Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### odaly Sep 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything was excellent and clean staff were friendly and helpful. ##### odaly Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Sandra Oct 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place to stay quite, beautiful view to lake, staff friendly . ##### Sandra Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### oscar Jan 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort, i will be back again. Calm & relax ##### oscar Stayed 2 nights in Jan 2025 ### 8/10 Good #### Yasmin May 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities View was beautiful ##### Yasmin Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Ricardo A Jun 3, 2024 Liked: Property conditions & facilities, room comfort #### Great experience We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great. ![](https://a.travel-assets.com/ugc/hotel-reviews/3FE283770393A425391E7E61088C6EA50F605DCC1717446797786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ricardo A Stayed 4 nights in May 2024 ### 6/10 Okay #### Alberto Feb 11, 2025 Liked: Cleanliness Disliked: Amenities Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing. ##### Alberto Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Juan Nov 12, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours. ##### Juan Stayed 2 nights in Nov 2023 ### 6/10 Okay #### Judith Jan 2, 2025 The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants. ##### Judith Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### MARIA FERNANDA Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### MARIA FERNANDA Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Katia May 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great! Location, food, rooms, service ##### Katia Stayed 4 nights in May 2025 ### 10/10 Excellent #### Yossie Aug 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was quiet and peaceful ##### Yossie Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Michael Aug 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay here for sure!! The service was excellent. The food was excellent. I would stay here again in a heartbeat. ##### Michael Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Rosa Graciela Aug 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place to relax. ##### Rosa Graciela Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Sonia Jun 5, 2025 Liked: Cleanliness, staff & service Limited on the food The outside of the property was not to clean to many leaves ##### Sonia Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jennifer Jul 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night. ##### Jennifer Stayed 3 nights in Jul 2023 ### 2/10 Terrible #### Carlos Feb 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible! Don’t stay here! Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money. ##### Carlos Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Lucia Apr 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stunning property Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly. ![View from villa 11](https://a.travel-assets.com/ugc/hotel-reviews/ECF1D84D128CB301AF34511E6B27E66997EE57E81681061909891.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lucia Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Rafaela Jun 23, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money. ##### Rafaela ### 10/10 Excellent #### Luis Fabricio Jan 19, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel esta muy bonito, el personal es muy agradable atento y amable, la vista es espectacular y los cuartos son acogedores realmente te aíslan y te sientes descansado tras pasar la noche, la comida es rica, quizá mas opciones en el menú de desayunos o un buffet serían buenas opciones, tienen actividades extra en el hotel, y la vista desde el muelle es preciosa, quizá solo como recomendación sería mejorar el acceso ya que el camino que es de terracería esta algo feo, como recomendación si te hospedas aquí es alquilar un vehículo para poderte mover cómodo, en general me volvería a hospedar aquí sin dudarlo! ##### Luis Fabricio Stayed 7 nights in Jan 2026 ### 2/10 Terrible #### Margarita Nov 25, 2025 Liked: Cleanliness Disliked: Property conditions & facilities When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here. ##### Margarita Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Lucy Nov 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking. ![](https://a.travel-assets.com/ugc/hotel-reviews/aef713a8-7dfa-4e8b-9b3e-3373a862217b-1763598628234.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/940ba171-f098-4068-8c6c-e1c2f8f44069-1763598634017.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4de41936-0091-40ee-979b-61e549cdfdbf-1763598636416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3ea96ea1-335f-4fad-8907-6dae92500db5-1763598783343.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lucy Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### fidelia Aug 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La pasamos deli Muy linda estadia. El staff es super atento y estan muy al pendiente de todo. ##### fidelia Stayed 3 nights in Aug 2025 ### 8/10 Good #### Marielle Aug 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy tranquilo; el personal 10/10\. Tiene áreas de oportunidad, pero en general me gustó. ##### Marielle Stayed 6 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)