Title: Hotel Carolina Bacalar - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=32865394&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Carolina Bacalar Unwind by the pools or rejuvenate with a spa treatment before enjoying dinner at an excellent family restaurant. ## Photo gallery for Hotel Carolina Bacalar ![Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers - Hotel Carolina Bacalar (Bacalar)](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna - Hotel Carolina Bacalar (Bacalar)](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/80b8ad7a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, Garden View | View from room - Hotel Carolina Bacalar (Bacalar)](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/4c193bea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Lagoon View - Hotel Carolina Bacalar (Bacalar)](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/7c07d59f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, Garden View - Hotel Carolina Bacalar (Bacalar)](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/908f0dd5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to Hotel Carolina Bacalar, where relaxation meets indulgence. Enjoy a daily manager's reception on the picturesque terrace or garden, indulge in spa services like deep-tissue massages, and savor meals at Restaurante. Connect with free in-room WiFi and unwind by the outdoor pool or children's pool with sun loungers. The helpful staff has left a lasting impression on previous guests. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - On private beach - Pool - Spa - Parking included - Free WiFi - Restaurant VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 19 - Dec. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 20 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Room, Lagoon View ![Deluxe Room, Lagoon View](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/3c371404.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Lagoon View 10.0 Exceptional 7 reviews ### Highlights Air conditioning Smart TV Separate bedroom Ceiling fan Private bathroom In-room safe Daily housekeeping - 290 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, Garden View ![Standard Double Room, Garden View | Bathroom](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/3ed684bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View 9.0 Wonderful 17 reviews ### Highlights Air conditioning Smart TV Ceiling fan Private bathroom In-room safe Daily housekeeping - 129 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, Garden View ![Standard Room, Garden View](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/908f0dd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View 10.0 Exceptional 2 reviews ### Highlights Air conditioning Smart TV Ceiling fan Private bathroom In-room safe Daily housekeeping - 129 sq ft - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Carolina.h32865394.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Carolina.h32865394.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65802%2C-88.40341&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KcDb4ZDPaLhJakHuypzJw5Rfv-s=) Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar \- 14 min walk \- 1.3 km - Cenote Azul \- 19 min walk \- 1.7 km - Cenote Cocalitos \- 3 min drive \- 1.1 km - Municipal Spa of Bacalar \- 5 min drive \- 2.5 km - Laguna Bacalar Ecological Park \- 7 min drive \- 3.6 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive #### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬5 min drive - ‪Albahaca - ‬3 min drive - ‪Blu Beach Club - ‬5 min drive - ‪Papitos - ‬5 min drive ## About this property ### Hotel Carolina Bacalar Upscale hotel near Lake Bacalar At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace, and a garden. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant. Additional perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - English breakfast (surcharge), a 24-hour front desk, and luggage storage - A front-desk safe, smoke-free premises, and concierge services - Guest reviews give top marks for the helpful staff Room features All guestrooms at Hotel Carolina Bacalar feature comforts such as air conditioning, as well as amenities like free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - Ceiling fans and daily housekeeping ## Similar properties ![Private beach, rowing](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/a7554b56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,000 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/f8518c05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 175 reviews CA $179 CA $220 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/1ab92c8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - 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Jan 9, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=103050211&PinnedHotelID=103050211&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/116000000/115880000/115877000/115876950/76f847fd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Solana Bacalar Bacalar - Breakfast included - Spa - Free WiFi - Restaurant 10 Exceptional 13 reviews CA $203 CA $250 total includes taxes & fees Jan 15 - Jan 16, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=115876950&PinnedHotelID=115876950&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children - A bar/lounge - A restaurant - Free daily manager's reception - Snack bar/deli ### Things to do - Children's pool - Outdoor pool ### Family friendly - Children's pool - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) ### Outdoors - Garden - On a private beach - Pool loungers - Terrace ### Spa - Deep-tissue massages - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Visual fire alarm ### More - 2 floors - 4 buildings - Built in 2018 - Smoking not allowed - Traditional architecture ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch smart TV - MP3 dock ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 450.0 per night ### Property payment types ## Important information ### Optional extras - Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children - Rollaway bed fee: MXN 450.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards ### We should mention This property does not have elevators Pool access available from 7:00 AM to 10:00 AM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Carolina Bacalar Carolina Bacalar Hotel Carolina Hotel Carolina Bacalar Hotel Hotel Carolina Bacalar Bacalar Hotel Carolina Bacalar Hotel Bacalar ## Frequently asked questions ### Does Hotel Carolina Bacalar have a pool? ### How much does it cost to stay at Hotel Carolina Bacalar? ### Is Hotel Carolina Bacalar pet-friendly? ### How much is parking? ### What time is check-in at Hotel Carolina Bacalar? ### What time is check-out at Hotel Carolina Bacalar? ### Where is Hotel Carolina Bacalar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Carolina Bacalar Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.2 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 215 8 - Good 49 6 - Okay 12 4 - Poor 5 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Wendy Nov 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities. ![](https://a.travel-assets.com/ugc/hotel-reviews/65dca522-6221-4c13-ad99-200d33de35a1-1764521676051.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/34bcc22a-449b-4c3a-8277-03e1b80c33d1-1764521667748.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Wendy Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Margaret Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it. ##### Margaret Stayed 1 night in Dec 2025 ### 8/10 Good #### Ornella Nov 6, 2025 Liked: Cleanliness clean room, nice toiletries, outdated furniture ##### Ornella Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Manuel Oct 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings ##### Manuel Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Kristen Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend. ##### Kristen Stayed 5 nights in Aug 2025 ### 8/10 Good #### Noriko Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants. ![](https://a.travel-assets.com/ugc/hotel-reviews/68a5bf39-8dba-4b06-989d-2f5f3304cab0-1756840540551.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ea27d92c-1f6a-4531-bf10-1867fd0cea54-1756840539751.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01cc2f6d-b9cd-4a8e-bf16-a1625b3dde8c-1756840541297.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1f74e161-5ad0-430e-82d0-73217e56ca38-1756840536192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noriko Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Noel Aug 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom. ![](https://a.travel-assets.com/ugc/hotel-reviews/8a41f4e0-98e3-4454-87e3-72dc826b5511-1755623433429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noel Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Carlos Jun 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really like that hotel ##### Carlos Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Patricio Sep 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Patricio Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Johanna May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌 ##### Johanna Stayed 2 nights in May 2025 ### 10/10 Excellent #### Patricia Mar 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely location, excellent staff and facilities. We really enjoyed our stay! ##### Patricia ### 10/10 Excellent #### ERIC Apr 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable ##### ERIC Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Marc Mar 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic location, friendly and helpful staff ##### Marc Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### elizabeth Mar 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place! ##### elizabeth Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Nicholas Feb 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place and staff Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in ##### Nicholas Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Luz Rachel Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place, has it all. Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected. ##### Luz Rachel Stayed 4 nights in May 2025 ### 10/10 Excellent #### Shawn Mar 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bacalar stay Beautiful place. Has paddle boards and kayaks. ##### Shawn Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Viviana Jul 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel ##### Viviana Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Pedro Apr 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip ##### Pedro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Yadira Nov 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake. ##### Yadira Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Gary Feb 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### Gary Stayed 5 nights in Jan 2025 ### 8/10 Good #### Liraz Jan 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used. ##### Liraz Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Lina Dec 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful. ##### Lina Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Verified traveller Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great. ##### Verified traveller Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Karla Jan 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay. 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