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Amazing location, staff and facilities. Breakfast was lovely and the friendly staff made it even better. I would like to see a better evening food selection to make it even better.
Simon
Stayed 3 nights in May 2024
Response from Caroline on May 26, 2024
Dear Nigel, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
This property was in a very good location for seeing the old town, and the staff was attentive and friendly. There was only a few items on the menu for room service for vegetarians, but, amazingly, they were all very good.
Caril
Stayed 1 night in May 2024
Response from Caroline on May 26, 2024
Dear Nigel, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Overall good hotel. Bit expensive bearing in mind no toiletries or bottled water. Also car parking was additional.
Restaurant could do with a spruce up it’s a bit dated.
Staff friendly and courteous.
Abdul
Stayed 1 night in May 2024
Response from Caroline on May 21, 2024
Hello Abdul, Thank you for taking the time to review your recent stay at The Mill. We do not provide toiletries in our rooms, we find the refillable dispensers are much more environmentally friendly and helps do our bit in reducing plastic waste. We are grateful that you have drawn attention to both positive and negative aspects of your stay and look forward to welcoming you to The Mill in the future. Kind Regards, Caroline, Reception
The hotel is amazing, great and friendly staff, rooms are wonderful but looking slight tired now but everything worked in the rooms. I would fully recommend people to stay at this hotel. The one downside the wi-fi was very slow and struggled to connect sometimes so if your on a business trip keep that in mind.
Daryl
Stayed 2 nights in May 2024
Response from Caroline on May 21, 2024
Dear Helen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
10/10 Excellent
Peter
May 17, 2024
Liked: Property conditions & facilities
Peter
Stayed 1 night in May 2024
Response from Caroline on May 22, 2024
Dear Karen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Helen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Very conveniently located for exploring the City on foot, and a nice spa to relax in after a day of walking around. The staff were all super friendly and helpful.
Anil
Stayed 3 nights in May 2024
Response from Caroline on May 21, 2024
Dear Helen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Booked a business room, did not have a USB connection. Note on bathroom wall stated use shower mat but was not one in room, when i asked at reception they stated you have to ask for one. Toilet paper so thin very cheap.
COLIN
Stayed 3 nights in May 2024
Response from Caroline Williams on May 18, 2024
Dear COLIN, Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to the aspects of your stay that fell short of your expectations. Please be assured that your comments will be forwarded on to our management team for review.We would like to apologise that your stay fell short of our usual high standards.Kind Regards,Mill, Dept. Manager
We really enjoyed our 4 nights at Mill Spa. The location was brilliant for walking into Chester centre.
The rooms were adequate albeit cosy. Everything we needed with plenty of tea, coffee and biscuits.
The breakfast was more than adequate and the dining room pleasant.
The bar area, spa, swimming and gym facilities were excellent.
Staff were friendly and helpful.
Car park was a bit cosy and often full. We also found the area around the hotel difficult to navigate to start with. After a day or two we had it down pat.
Would definitely stay here again. A great stay and very central for touring.
Karen
Stayed 4 nights in Apr 2024
Response from Caroline on May 21, 2024
Dear Helen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Karen, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Spa facilities were good - nice pool and massage centre.
Staff were very friendly and efficient.
Good location of hotel - easy walking distance to the City centre.
Very enjoyable stay
Liz
Stayed 1 night in May 2024
Response from Caroline on May 8, 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
This is in a perfect location by the canal, so quiet but close to the town. Very clean and comfortable throughout.
Dawn
Stayed 1 night in May 2024
Response from Caroline on May 8, 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
We loved our stay! The location was excellent and the spa was a bonus! The staff was the best; so helpful and courteous! We would definitely return!
Mary
Stayed 3 nights in May 2024
Response from Caroline on May 8, 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Friendly reception staff and v convenient location. Good parking and large room.
Breakfast was delicious and restaurant service was efficient and polite
Anupama
Stayed 1 night in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
10/10 Excellent
Maldwyn
Apr 30, 2024
Liked: Property conditions & facilities
Excellent
Maldwyn
Stayed 3 nights in Apr 2024
Response from Jane on May 1, 2024
Dear Maldwyn, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
lovely and clean hotel staff friendly, spa was great lady cleaning changing area was chatty and friendly, only - is the light out side the room is so bright at night and shown though under the door at night i like a dark room to sleep apart from that room was nice and clean.
june
Stayed 3 nights in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay with us, and do hope to welcome you again at a future date.
Close to city centre. Unfortunate that we had noisy neighbours, not much the hotel could have done about that. Staff very helpful, breakfast ok as far as buffet breakfasts go.
David
Stayed 2 nights in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
The hotel is a good city hotel, not plush. The spa is excellent but the bar is too much a sports bar with no comfortable seating.
Jerry
Stayed 3 nights in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
6/10 Okay
Jeanette
Travelled with partner
Apr 25, 2024
Liked: Cleanliness, staff & service, amenities
Bed not comfortable - hard. Steak meal so tough as to be inedible - would have complained but too tired.
Staff unfailingly polite and helpful.
Barge trip has since been recommended to us which we would like to go on but would probably not stay at the hotel again.
Jeanette
Stayed 1 night in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay with us, and do hope to welcome you again at a future date.Thank you for your comment regarding your meal. We are sorry to read that you didn't mention your disappointment to our restaurant team during the evening. They would have been able to resolve the situation on the evening.
10/10 Excellent
Susan
Apr 24, 2024
Staff very helpful
Susan
Stayed 2 nights in Apr 2024
Response from Jane on May 1, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.
10/10 Excellent
Jason
Apr 19, 2024
Liked: Cleanliness, staff & service
Jason
Stayed 4 nights in Apr 2024
Response from Jane on Apr 24, 2024
Dear Terence, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Daryl, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
10/10 Excellent
Terence
Travelled with partner
Apr 18, 2024
Easy check in and parking. Very convenient for walking to the city centre.
Terence
Stayed 1 night in Apr 2024
Response from Caroline on Apr 19, 2024
Dear Geoffrey, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Geoffrey, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Had a lovely stay in this hotel. A great price, breakfast included was lovely. Staff were all very welcoming and friendly. All areas are very clean. We loved the pool for early morning swim. Definitely recommend. Thank you for a great stay.
4 adults in our party.
Lynsey
Stayed 2 nights in Apr 2024
Response from Jane on Apr 17, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Simon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
I’d thoroughly recommend the hotel, it is situated close to the city centre and the train station. Friendly staff, good size rooms, comfortable and convenient for a visit to Chester.
Ian
Stayed 2 nights in Apr 2024
Response from Jane on Apr 17, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
The food was excellent we had the breakfast, service was very good the lady on reception was very knowledgeable and very helpful friendly, the hotel seemed a little tired and requires a refurb as did the room we stayed in but overall would recommend had a fab time
Mick
Stayed 2 nights in Apr 2024
Response from Jane on Apr 13, 2024
Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to both the positives and negatives of your stay at the MILL. It is absolutely vital for us to understand where we can improve, and I will pass details of your experience on to our relevant teams.I wish to apologise for any aspect of your stay that fell short of your expectations and was not up to our usual high standards.Kind Regards,Mill,
Really enjoyed our stay our room was nice and the breakfast was very good. We would definitely stay again.
David
Stayed 2 nights in Apr 2024
Response from Jane on Apr 8, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Great to have a swim & sauna at the end of the day…breakfast was a bit disappointing. Reception staff were great
Lisa
Stayed 2 nights in Mar 2024
Response from Jane on Apr 8, 2024
Dear Lisa, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Lovely friendly, helpful staff.
Nice pool and spa.
Noise from the road a nuisance and too hot to have the window closed overnight.
Prefer to make my own toast, but not a big deal really
Trina
Stayed 1 night in Mar 2024
Response from Jane on Apr 4, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Would have left 5 stars,but the extractor fan in bathroom was continuously on. Did go to reception but nobody came to fix it. Other than that we had a fantastic time and would definitely return,as long as that fan was fixed
Stèlla
Stayed 3 nights in Mar 2024
Response from Jane on Apr 4, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
10/10 Excellent
Richard
Mar 30, 2024
Richard
Stayed 1 night in Mar 2024
Response from Jane on Apr 24, 2024
Dear Terence, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.
6/10 Okay
Anita
Travelled with group
Mar 24, 2024
Liked: Cleanliness, staff & service
Room size was good, however far too dark with limited lighting. Bathroom would benefit from hooks or rails, as no where to hang towels. Also a magnifying mirror/shaving mirror would be helpful.
Pillow qyality very poor, but bed comfortable.
Anita
Stayed 2 nights in Mar 2024
Response from Jane on Mar 29, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.Thank you for your comment regarding the room. We will ensure our management and housekeeping teams are advised, and address accordingly.
Hotel was good ate in restaurant first night but it was same menu the next night so ate somewhere else.
The older guy in restaurant for breakfast was rude and did not put our order through for extra coffees.
Breakfast basic. It could have had a coffee machine where you could get different coffees like in other hotels.
Jackie
Stayed 2 nights in Mar 2024
Response from Jane on Mar 25, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Thank you for your comment regarding the breakfast and breakfast service. We will ensure your comments are forwarded on to our management team.
8/10 Good
Alan
Mar 20, 2024
Alan
Stayed 1 night in Mar 2024
Response from Jane on Apr 13, 2024
Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to both the positives and negatives of your stay at the MILL. It is absolutely vital for us to understand where we can improve, and I will pass details of your experience on to our relevant teams.I wish to apologise for any aspect of your stay that fell short of your expectations and was not up to our usual high standards.Kind Regards,Mill,
Property was on the canal which was nice. And a short walk to city centre. 1 night stay so was lovely
Amy
Stayed 1 night in Mar 2024
Response from Jane on Mar 21, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Dear Joanne, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Staff were brilliant!!! Nothing was too much, helpful, polite and professional. Everyone, including the cleaning stay said good morning. The spa was lovely.
Andrea
Stayed 4 nights in Mar 2024
Response from Jane on Mar 11, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Ideal hotel all round great value and friendly staff
Helen
Stayed 1 night in Mar 2024
Response from Jane on Mar 11, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
Excellent stay, lovely staff, great location and facilities. Will definitely be back
RICHARD
Stayed 2 nights in Mar 2024
Response from Jane on Mar 5, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,
8/10 Good
Eric
Mar 4, 2024
Eric
Stayed 2 nights in Feb 2024
Response from Jane on Mar 25, 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.