Chenay Bay Beach Tours and Activities

Yes great room and staff was very welcoming

I fell going down the stairs because the hand rail oddly ends before the steps do. I have sent pictures and explanation to management days ago (day we left) and have not recieved a responce. Everything was average. The beach was definitely not the focal point. The employes were hit or miss. Extremely rude bartender 2 days! Pretty sure she was let go but still it was obvious. Place could be better with a more appealing beach presence and lounger chairs. There were several rusted. Room was decent. There was a peice nissing from our closet door. (We didnt ask for it to be fixed) The latch on the patio door was rusted and fell off several times (we secured it back, again without reporting). And there wer these little bugs around the sink and counter above the mini fridge. I mentioned that casually to one of the managers but didnt follow up. We just didt use that area. I asked for a first floor due to my disability and there were none available but they di show mw where the service elevatoe was. I'd rather just carefully use the stairs with haidrails. Props to some of the Amazing staff including Bethany, Orlando, hopefully the new guy fits in good! There

Clean rooms, friendly staff, and nice quiet area to relax. Food in the Italian restaurant was mid, but the breakfast buffet was great as well as the food from the bar. The bartender Bethany was amazing as well as the bar cook!