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Reviews of Le Grand Kent Motel

2 out of 5
Le Grand Kent Motel
420 Grand Ave E, Chatham-Kent, ON

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 143 reviews" "
Rating 8 - Good. 41 out of 143 reviews" "
Rating 6 - Okay. 26 out of 143 reviews" "
Rating 4 - Poor. 11 out of 143 reviews" "
Rating 2 - Terrible. 23 out of 143 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable. Nice people running the place. I stay here when I’m in Chatham on business and have always been happy.
Stayed 1 night in May 2024

2/10 Terrible

Alyssa

Travelled with family
They. Were closed by the time I checked in and refused us a room
Stayed 1 night in May 2024

8/10 Good

Rosanne

Liked: Staff & service
Reasonable rate easy acess to highways!
Stayed 2 nights in May 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! The staff are so friendly and professional. Such a great deal for a good room!
Stayed 1 night in May 2024

10/10 Excellent

Randy, Chatham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will say this. It may look like an average roadside motel but the family that runs this place are over the top. The rooms are cheap but honestly they aren’t too bad. I’ve been here several times. Never a noise complaint and when I have an issue, the owners are happy to help out. Never dirty, never disgusting.
Stayed 1 night in May 2024

4/10 Poor

SARAH

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
There were empty vodka bottles in my cabinet. There was no do not desturb sign so the 'housekeeper' came in to empty the bins and throw the comforter over my pillows, (did not tidy anything). The new provided shampoo bottle was half empty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night.
Stayed 1 night in Mar 2024
Response from MANAGER on Mar 19, 2024
your encouragement matters a lot for us. thank you

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Warm and cozy.. didn't have hockey night in Canada. Main reason for stay.. don't have tv at home.
Stayed 1 night in Mar 2024
Response from MANAGER on Mar 19, 2024
thank you for your review. will do our best to improve further

10/10 Excellent

Kam Wing

Stayed 1 night in Feb 2024
Response from MANAGER on Mar 19, 2024
thank you me.kam for taking the time to review, your encouragement matters a lot to us

2/10 Terrible

Dorian

Travelled with partner
Disliked: Property conditions & facilities
We needed overnight lodging but chose not stay at the property at arrival. The light weight looking exterior motel doors made the property not look safe. The property appeared to serve as a rental complex judging by the patio furniture outside the doors. I didn’t check in, so I’m unfamiliar with the rooms interior.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Very friendly staff and clean property
Stayed 2 nights in Nov 2023
Response from MANAGER on Jan 4, 2024
thanks for taking the time to review

8/10 Good

Jim

Travelled with partner
Liked: Staff & service, property conditions & facilities
Price convenience I had to attend a meeting and Chatham is a five hour drive from home. I need a motel where I could drive down Saturday afternoon, grab a meal at a nearby restaurant, sleep a few hours and get to the meeting on time. There is nothing fancy here - perfect! Mini fridge, microwave, which I did not need. No coffee maker but usual coffee shops in the area
Stayed 1 night in Nov 2023
Response from manager on Jan 4, 2024
thanks for taking the time to review

10/10 Excellent

SHAHZAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice place with a friendly owner. Convenient location.
Stayed 1 night in Oct 2023
Response from MANAGER on Nov 4, 2023
thank you for taking the time to write a very encouraging review. blessings

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service
The owner was lovely
Stayed 1 night in Oct 2023
Response from MANAGER on Nov 4, 2023
thank you for taking the time to write such an encouraging review

6/10 Okay

Donald

Business traveller, Travelled with partner
Liked: Staff & service
It was a bit run down on one side, but ours was fine.
Stayed 1 night in Oct 2023
Response from MANAGER on Oct 28, 2023
THANK YOU FOR YOUR REVIEW. THE OTHER SIDE IS ANOTHER MOTEL

10/10 Excellent

Randy, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly. The room had smart TV, mic and fridge and under $100. Good luck finding that anywhere else.
Stayed 1 night in Sep 2023
Response from MANAGER on Sep 29, 2023
highly appreciate your encouragement

10/10 Excellent

Mohammad

Stayed 1 night in Sep 2023
Response from MANAGER on Sep 16, 2023
thank you very much for your encouraging review

10/10 Excellent

Kendra

Stayed 1 night in Sep 2023
Response from MANAGER on Sep 16, 2023
thank you very much for your encouraging review

6/10 Okay

Larry

Stayed 1 night in Aug 2023
Response from MANAGER on Sep 16, 2023
thank you for your review

8/10 Good

Faisal, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greatest but for the price, its the best and in very convenient location
Stayed 3 nights in Sep 2023
Response from MANAGER on Sep 16, 2023
thank you very much for your encouraging review

2/10 Terrible

Pedro

Travelled with family, Business traveller
Disliked: Staff & service, amenities
The guy who attended us was very rude with unnecessary comment he made. We feel weren’t welcomed to this property. When checking in there is a bell door that is hidden and hard to see. He saw us and give an bad attitude saying like don’t you see the door bell??? Like how about putting the door bell outside the door not hide .
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Stayed 1 night in Aug 2023
Response from MANAGER on Aug 20, 2023
ANY ISSUES? PLEASE SHARE.

8/10 Good

James

Liked: Amenities
Woke up in the night to go to the washroom - there was a fake eyelash stuck to my foot from in the bed? The floor? Idk. Definitely not mine.
Stayed 2 nights in Aug 2023
Response from MANAGER on Aug 16, 2023
WE REGRET THE INCONVENIENCE, THE CLEANING STAFF HAVE BEEN TOLD OF YOUR COMPLAINT AND TO BE MORE VIGILANT,

10/10 Excellent

KEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We stayed in the new section, clean, every thing worked, a pleasant stay. Would stay there again, price was reasonable. In room coffee maker would make it even better.
Stayed 2 nights in Aug 2023
Response from MANAGER on Aug 16, 2023
THANK YOU FOR YOUR ENCOURAGING REVIEW.PLEASE ASK FOR A COFFEE MAKER AND WE WILL PROVIDE

8/10 Good

Angie

Stayed 2 nights in Aug 2023
Response from MANAGER on Sep 16, 2023
thank you Angie for your encouraging review

6/10 Okay

mary ann

Disliked: Amenities
Limited spaces. Can’t eat properly, no chairs. No microwave, no coffee maker. Curtains flying in air conditioning air flow. U can hear noise from outside. People coming, shutting door etc.
Stayed 1 night in Aug 2023
Response from MANAGER on Aug 16, 2023
YOUR REVIEW HAS BEEN BROUGHT TO THE NOTICE OF THE GROUP MANAGEMENT FOR NECESSARY ACTION . THANK YOU

6/10 Okay

Suchada

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from MANAGER on Aug 10, 2023
thank you for the time you took to post a review. we will do our best to keep improving

8/10 Good

Patricia

Liked: Cleanliness, staff & service
The room and fridge were not cool on arrival.
Stayed 2 nights in Jul 2023
Response from MANAGER on Aug 10, 2023
we will be grateful if you call an hour or so before arrival enabling us to meet your requirements.thank you for reviewing our property

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
Stayed 1 night in Jul 2023
Response from MANAGER on Aug 10, 2023
we are encouraged by your review thank you

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean basic room. No frills which is ok. Quiet sleep and comfortable bed.
Stayed 1 night in Jul 2023
Response from MANAGER on Aug 10, 2023
we thank you for appreciating our efforts

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine.
Stayed 1 night in Jul 2023
Response from MANAGER on Jul 11, 2023
thank you for taking the time to review.. your encouragement will provide the impetus to keep improving

10/10 Excellent

Jehnei

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from MANAGER on Jul 11, 2023
we are encouraged by your review which will help us to keep improving, thank you

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly.
Stayed 1 night in Jun 2023
Response from MANAGER on Jul 11, 2023
thank you for your kind review. we await to be of service to you.

8/10 Good

Jamie

Liked: Staff & service
Lots of permanent residents...good enough for what i needed it for...for the price! No coffee machine...no radio for music..but it was a clean room..needs updated..bathroom and shower clean..but needs alot of work. Again for the price and location to where i was going..good enough
Stayed 1 night in Jun 2023
Response from MANAGER on Jun 18, 2023
thank you

4/10 Poor

Lindsay

Room size too small and no coffee in room / poor service
Stayed 3 nights in May 2023

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
I always like it here..is clean and safe for me...very friendly host...thank you and see you soon
Response from MANAGER on Jun 2, 2023
thank you . we highly appreciate your encouragement.

8/10 Good

Diane

Stayed 1 night in May 2023
Response from MANAGER on Jun 2, 2023
we thank you for taking the the time to review

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people. Helpful. Room is clean and just what I needed.
Stayed 1 night in Apr 2023
Response from MANAGER on Apr 18, 2023
thank you

8/10 Good

geraldine

Business traveller
Liked: Cleanliness, staff & service
Great place for a quick sleep and go
Stayed 1 night in Apr 2023
Response from MANAGER on Apr 18, 2023
thank you

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff thats all i need...for sure i will go back there again...thank you
Response from MANAGER on Mar 29, 2023
thank you for taking the time to review. your remarks are a source of encouragement for us .

10/10 Excellent

jinal

Stayed 3 nights in Mar 2023
Response from MANAGER on Apr 18, 2023
thankyou

8/10 Good

allan

Travelled with partner
Liked: Cleanliness, staff & service
This was our stopover going to Windsor. The place was okay and the staffperson was accomodating, We'll book again in the future,
Response from MANAGER on Mar 29, 2023
thank you for your encouraging remarks

2/10 Terrible

Kerry

8/10 Good

Jonathan

6/10 Okay

Mitchell

Travelled with family, Business traveller
Liked: Cleanliness
You get what you pay for. Inexpensive and small but reasonably clean. Staff was pleasant.
Stayed 1 night in Oct 2022
Response from MANAGER on Oct 17, 2022
thank you

10/10 Excellent

COLIN, NORTH SAANICH

Stayed 1 night in Oct 2022
Response from MANAGER on Apr 18, 2023
thank you

2/10 Terrible

Vivek

Stayed 1 night in Oct 2022

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new rooms perfect for our stay
Stayed 1 night in Sep 2022
Response from MANAGER on Sep 8, 2022
THANKYOU WE APPRECIATE YOUR ENCOURAGEMENT

6/10 Okay

Tracy

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from MANAGER on Sep 8, 2022
THANK YOU

2/10 Terrible

Jo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has people living there permanently. People that are, for lack of a better way of saying this, less desirable. When we pulled back the sheets to see the cleanliness, there was evidence of bed bugs on the mattress -- small black dots in the piping of the mattress. Management would not authorize a refund. Expedia offered a $25 credit. There were no other rooms available in Chatham so we drove to Windsor and slept there for the night. Don't go unless you want to take hitchhikers along.
Stayed 1 night in Aug 2022