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Reviews of Homewood Suites by Hilton Charlotte Ballantyne, NC

3 out of 5
Homewood Suites by Hilton Charlotte Ballantyne, NC
12030 Copper Way, Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 517 out of 730 reviews" "
Rating 8 - Good. 131 out of 730 reviews" "
Rating 6 - Okay. 35 out of 730 reviews" "
Rating 4 - Poor. 22 out of 730 reviews" "
Rating 2 - Terrible. 25 out of 730 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eggs were watery.
Stayed 2 nights in Mar 2024
Response from Homewood Family on May 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the eggs during your stay. We will look into it and make the necessary changes.

10/10 Excellent

Brandon

Stayed 4 nights in May 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best home suit I have stayed in
Stayed 7 nights in Apr 2024
Response from Homewood Family on May 6, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the two elevators was out of action, therefore the remaining one was very busy and slow to obtain
Stayed 8 nights in Apr 2024
Response from Homewood Family on Apr 22, 2024
Thank you for giving us your honest feedback. We are working hard with our technicians to have the second back up and running soon.

10/10 Excellent

Maria

Liked: Amenities
Reception was very nice and friendly. Check out is at noon, fantastic!
Stayed 1 night in Apr 2024
Response from Homewood Suites on Apr 24, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Donishia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and the staff was friendly, and informative
Stayed 1 night in Apr 2024
Response from Homewood Family on Apr 9, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in perdect location, plenty restaurant, shopping store and more very closed to you. I really stary again here.
Stayed 3 nights in Mar 2024
Response from Homewood Family on Apr 2, 2024
Thank you for giving us your feedback. We appreciate hearing that you found us to be in a perfect location and found everything you needed.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all the things I mentioned above.
Stayed 1 night in Mar 2024
Response from Homewood Family on Apr 2, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Corey

Stayed 1 night in Mar 2024
Response from Homewood Family on Apr 22, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean environment. Staff are very friendly.
Stayed 1 night in Mar 2024
Response from Homewood Family on Mar 25, 2024
Thank you for giving us your feedback. We are so glad you found the property to your liking and the staff. We hope to have you'll back.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Homewood Family on Apr 9, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Carolyn, Bloomington

Stayed 1 night in Mar 2024
Response from Homewood Family on Apr 2, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for overnighted.
Stayed 1 night in Feb 2024
Response from Homewood Family on Feb 7, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

6/10 Okay

Marcos

Liked: Cleanliness, property conditions & facilities
I did not like the breakfast. raw eggs, sour orange juice and not many options.
Stayed 1 night in Feb 2024
Response from Homewood Family on Feb 5, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will consider your comments as we continually work to improve our guest experience.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Family on Feb 5, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Great hotel, great customer service
Stayed 2 nights in Jan 2024
Response from Homewood Family on Jan 22, 2024
Thank you for giving us your feedback. We are so glad you enjoyed the hotel and hope to have you back.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked most about my stay was the room was clean and the beds were comfortable. The staff was friendly and great.
Stayed 1 night in Dec 2023
Response from Homewood Family on Jan 9, 2024
Thank you for providing your feedback. We are so glad to hear how much you enjoyed your room and found the staff great. We hope to have you'll back.

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Homewood Family on Jan 8, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Jan 2024
Response from Homewood Family on Jan 8, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast could be better.
Stayed 3 nights in Dec 2023
Response from Homewood Family on Jan 8, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay and found the location great.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Homewood Family on Jan 8, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 1 night in Dec 2023
Response from Homewood Family on Jan 8, 2024
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

2/10 Terrible

Jayla

Stayed 1 night in Dec 2023
Response from Homewood Family on Jan 2, 2024
Jayla, Thank you for taking the time out to give us your honest feedback. Although no additional information was provided, we are saddened to have fallen short of your expectations. We take pride in our work and all suggestions here are taken into high consideration. Thank you again for your honest feedback we will work diligently to make better guest experiences.

10/10 Excellent

Ashley

Travelled with family
Although paying for the property ahead of time, I was double charged when asked to put my card on hold for incidental fees. After one phone call, the issue was straightened out. Room and property were clean. Breakfast was good too, different hot options changed daily. Overall, enjoyed my stay.
Stayed 5 nights in Dec 2023
Response from Homewood Family on Jan 2, 2024
Ashley, Thank you for taking the time out to give us your honest feedback. We do apologize for the inconvenience at the beginning of your stay but were happy to see that it was fixed and we were able to accommodate all your needs. If ever in the Carolinas we hope to be your home away from home.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The couch was broken. The doors are too heavy so there are a lot noises at night.
Stayed 2 nights in Dec 2023
Response from Homewood Family on Jan 2, 2024
Hello Anonymous, Thank you for taking the time out of your day to give us your honest feedback. It saddens any management team to hear we fell short of your expectations. As far as the doors we want to ensure that the security of our guest are never compromised. We hope to have you back if ever in the Carolinas and all feedback is always taken into a high concern & learning experiences.

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. We had no shampoo in the room, the sleeper sofa was in sad shape, sofa not clean. Furniture wobbly. The ladies helping with breakfast were outstanding! Friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Homewood Family on Jan 2, 2024
Elizabeth, Thank you for sharing your honest feedback. I do apologize for the inconvenience of not having shampoo in addition to our sleeper sofa in matter as these we will taking them as learning experiences to improve our guests experience. We hope you'd consider staying with us again in the future.

10/10 Excellent

Tracy, Granger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful !!! Place is clean and smells good
Stayed 1 night in Dec 2023
Response from Homewood Family on Dec 26, 2023
Thank you for giving us your feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Homewood Family on Dec 26, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Homewood Family on Dec 26, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 3 nights in Nov 2023
Response from Homewood Family on Nov 28, 2023
We are so glad you enjoyed your stay hope to have you'll back. We appreciate your honest feedback.

10/10 Excellent

Marnae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely I loved the space and I loved the breakfast lol Thank you again !
Stayed 2 nights in Nov 2023
Response from Homewood Family on Nov 28, 2023
We are glad to hear that you loved the breakfast here and appreciate you taking the time to mention it. We hope to have you back soon.

10/10 Excellent

Pavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean rooms.
Stayed 1 night in Nov 2023
Response from Homewood Family on Nov 26, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were very kind to allow us to check out a bit later than usual time. Will come back again if I’m around
Stayed 1 night in Nov 2023
Response from Homewood Family on Nov 26, 2023
Thank you for giving us your honest feedback. We are so glad you enjoyed your stay and were able to help out and extend your check out time by a bit.

10/10 Excellent

carl d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip to Charlotte NC was great and Homewood Suites by Hilton made our very comfortable and in a good location.
Stayed 2 nights in Nov 2023
Response from Homewood Family on Nov 21, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Paragkumar

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant stay while visiting charlotte. Would come back.
Stayed 4 nights in Nov 2023
Response from Homewood Family on Nov 21, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Davita

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice hotel. The location is in great proximity to many wonderful dining options.
Stayed 1 night in Nov 2023
Response from Homewood Family on Nov 21, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Homewood Family on Nov 21, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Jehiel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Homewood Family on Nov 8, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

8/10 Good

Sonia

Travelled with family
Liked: Amenities
Everything was great, except when laundry was being done, everything in our room would shake. We could have changed rooms, but we were already unpacked. Next time we stay there, we’ll be sure to get a room at a different location within the building.
Stayed 5 nights in Oct 2023
Response from Homewood Family on Nov 3, 2023
Sonia,Thank you for taking the time out to give us your honest feedback. We do apologize for the inconvenience of the laundry room please next time do not hesitate to give us a call. We hope to welcome you'll back soon!

10/10 Excellent

Nhi

Stayed 4 nights in Oct 2023
Response from Homewood Family on Nov 21, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 30, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you back.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, inconsiderate guests
Amazing location, you can walk to so many restaurants. Hotel is clean and feels new. Love the self serve bar tap in the lobby and breakfast is good. Rooms are spacious and comfortable. Someone started blasting loud music between 1-3am during my stay, which obviously made my trip not so great. But the front desk was willing to hep and eventually it stopped. I pray this happens to none of you. Hotel itself is great.
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 28, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay and that all the staff was ready to assist anyway we could. We hope to have you back.

8/10 Good

Janean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, clean, comfortable room. Perfect for a getaway with my husband.
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 23, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

6/10 Okay

Robneisha

Liked: Property conditions & facilities
Disliked: Staff & service
I stayed here for 1 night. Everything was good except for that I had to call four times before finally getting linen from house keeping.
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 23, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and happy to hear your overall stay was good. We're very sorry you had to ask 4 times to get linen and will make sure we communicate better to ensure this doesn't happen moving forward.

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Wonderful nice atmosphere. Very clean and spacious room.
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 18, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you back.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 18, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean. Room big and had kitchen. Breakfast was great and was different each day. Housekeeping came in every day to clean, make bed, and gave us fresh towels without having to ask.
Stayed 4 nights in Oct 2023
Response from Homewood Family on Oct 13, 2023
Thank you for taking the time out to give us your feedback. It's always a pleasure to hear when a guest enjoys their stay with us. We hope to welcome you back soon.

10/10 Excellent

Gabriela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Homewood Family on Oct 10, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Homewood Family on Oct 3, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Homewood Family on Oct 3, 2023
Thank you for taking the time to give us your honest feedback. We are so glad you enjoyed your stay hope to have you'll back.