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Reviews of Great Wolf Lodge Grand Mound

3.5 out of 5
Great Wolf Lodge Grand Mound
20500 Old Highway 99 SW, Centralia, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 1004 reviews" "
Rating 8 - Good. 326 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun first time. My 7 year old had a memorable experience and can't wait to come back.
Stayed 1 night in May 2024
Response from Sadie Davis on May 25, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
So much fun everyone there was so helpful
Stayed 1 night in May 2024
Response from Sadie Davis on May 24, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Tiffany, Molalla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sadie Davis on May 24, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

6/10 Okay

Julie

Travelled with family
Disliked: Amenities, property conditions & facilities
There wasn’t much to do, water park closes at 8pm. Our teens were very bored. Dinning was very limited for gluten free options, over priced for offerings.
Stayed 1 night in May 2024
Response from Sadie Davis on May 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Crescencio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sadie Davis on May 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

4/10 Poor

Keyton

Travelled with family
We have always loved going to GWL but after this trip, we will probably not go again. The pure fact that i paid the over priced room fee and then i also have to pay $15 a day for parking is outrageous. You should at least get parking for one car when you purchase a room. Plus you have to "hold the towels" with your room key and if you dont return them by 8, you will be charged $15. This place has turned into a "nickle and dime you to death" place. Another thing that sucked was the cabanas being moved up on the deck blocking the veiw of everything. Walking in and seeing the excitement was one of the things we looked forward to. Not being able to pay anything in cash and also having problems with all the touch screen ordering not working made things even worse.
Stayed 1 night in Apr 2024
Response from Sadie Davis on May 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sadie Davis on May 11, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

6/10 Okay

Coty

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Sadie Davis on May 9, 2024
Thank you for sharing your feedback. We appreciate you staying with us!

8/10 Good

Anatoliy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Sadie Davis on May 7, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Extremely over priced. For what we paid, next year we’re going to Disney Works.
Stayed 1 night in May 2024
Response from Sadie Davis on May 7, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not as happy as I expected. Maybe a bad day?
Stayed 1 night in Apr 2024
Response from Sadie Davis on May 4, 2024
That you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun for the whole family!
Stayed 1 night in May 2024
Response from Sadie Davis on May 3, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

David, marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sadie Davis on May 2, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

8/10 Good

Mekedes

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Sadie Davis on May 1, 2024
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8/10 Good

BRIAN, Sherwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun for the whole family. The lunch and dinner food could be better but the breakfast buffet was pretty good.
Stayed 1 night in Apr 2024
Response from Sadie Davis on Apr 30, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

2/10 Terrible

Anjuli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Meh
Stayed 1 night in Feb 2024
Response from Sadie Davis on Apr 27, 2024
Thank you for sharing your feedback, we appreciate you staying with us!

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Apr 26, 2024
Thank you for sharing your feedback, we appreciate you staying with us!

4/10 Poor

Shelly

Travelled with family
Liked: Cleanliness
Honestly this was absolutely miserable. Over crowded, over priced. You would think for $600 per night you wouldn't have to pay for parking or they would at least include waters in the room. They charge $15 for parking and waters are $4 each at the store which really adds up for a family trying to stay hydrated while at the pool. The smell of chlorine was overbearing with people coughing and itching from the chlorine. Which may have been a good thing since I found out after we got home from someone who used to be a lifeguard there, they're told to jump in the water to pee rather than take the time from their station to use the restroom. Also if you want a towel you have to scan it out with your armband then return it or be charged $15. You cannot remove the towels from the pool area so you get to walk back to your room with no towels. Our room had a bathroom so small with the sink outside of the bathroom so you get to open the bathroom door with dirty hands and walk over to a sink in the bedroom to wash your hands. Extremely disappointing, it also felt like they were trying to sell and up charge everything they could. If it's your child's birthday you pay $40 for a plastic sign on your door and a few balloons in the room. Do not waste your time, money and sanity on this place.
Stayed 1 night in Apr 2024
Response from Hotel Management - Great Wolf Lodge on Apr 23, 2024
Thank you for sharing your feedback! We greatly appreciate you staying with us! We would like to extend our deepest apologies for the lack of service you received during your stay.

10/10 Excellent

Amalia I

Stayed 1 night in Apr 2024
Response from Sadie Davis on May 11, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great place to celebrate my daughters birthday.
Stayed 1 night in Apr 2024
Response from Sadie Davis on Apr 16, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Ron

Stayed 1 night in Apr 2024
Response from Sadie Davis on May 7, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
It is indeed a family resort. Will definitely come back.
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Apr 14, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All activities and events were in close proximity, food was good, variety of activities for the kids. More instructions about what was offered at the facility--esp. for first time visitors-would have been helpful.
Stayed 1 night in Apr 2024
Response from Sadie Davis on Apr 12, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Braden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a terrific job with kids and families at Great Wolf Lodge. I brought my 6-1/2yo daughter here for a few days over Spring Break and quickly learned that it was more than just a hotel with an indoor water park. They have many other activities, most of which are pay-to-play not surprisingly, but the one that surprised me the most was that they host group activities in their Lobby (Great Room? Fireside Room?) such as little dance parties for the kids each night, story time during the day and what appeared to be a stretching or yoga-style workout in the morning. These activities are free for everyone to participate and were easily the best way for kids and families to make new friends. They do a good job of performing standard nightly cleaning with the water park and it felt like everyone felt safe and comfortable there overall, but you could tell that the place never gets much of a break from the constant use of hundreds of people everyday and exposure to it's own nonstop wet & humid indoor environment. Feels like it could benefit from an extended maintenance campaign where they deep clean everything and complete repairs to even the smallest items like replacing the fill & spill buckets on the water castle that you can see have taken a beating, rusted in places and been painted over countless times. No concern with safety, just things that probably need a little more down time to fix than the place gets overnight. Their lifeguards and entire staff are terrific though!
Stayed 2 nights in Apr 2024
Response from Great Wolf Lodge -Grand Mound on Apr 10, 2024
Thank you for your feedback! We hope that you enjoyed your time with us and we will see you again soon! Howls!

8/10 Good

Doyeli

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Great Wolf Lodge -Grand Mound on Apr 10, 2024
Thank you for your feedback! We hope that you enjoyed your time with us and we will see you again soon! Howls!

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was great we had a great time
Stayed 1 night in Apr 2024
Response from Sadie Davis on Apr 8, 2024
Thank you for sharing your feedback, we appreciate you staying with us!

10/10 Excellent

Kirsten

Stayed 2 nights in Mar 2024
Response from Great Wolf Lodge -Grand Mound on Apr 24, 2024
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

TUI, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that place my first time there and we loved it
Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 2, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

TAWEKE

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

celia

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

2/10 Terrible

Hakan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so busy and noisy. The pool area was dirty and Front service staffs didn't help me. The restaurants and fast foods were terrible.
Stayed 3 nights in Mar 2024
Response from Great Wolf Lodge -Grand Mound on Apr 3, 2024
We are sorry to hear that you had a negative experience while here, we would be happy to talk about your concerns if you would like to reach out to the lodge directly.

10/10 Excellent

??

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 18, 2024
Thank you for sharing your feedback! We appreciate you sharing your feedback with us!

8/10 Good

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff extremely safety conscious. Prompt response from staff. Some items quite pricey.
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Mar 28, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Ling

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 16, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the many options they had for kids' entertainment.
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Mar 25, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from Sadie Davis on Apr 14, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

8/10 Good

Churchill

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Generally all good
Stayed 3 nights in Mar 2024
Response from Sadie Davis on Mar 25, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and very clean, there's options for food and something yummy for everyone in the family.
Stayed 1 night in Mar 2024
Response from Sadie Davis on Mar 24, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 12, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

4/10 Poor

Trinh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Whenbgoing in to the pool area. Pool circulation. It just hit you in the face with the strong chlorine smell. Till now we are still coughing
Stayed 1 night in Mar 2024
Response from Sadie Davis on Mar 22, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

8/10 Good

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing spot for kids. Spend all day in the waterpark, take a break in the arcade, do the MagiQuest or take part in a free kiddie event on site. The staff were generally great, but a couple of the younger staff complained of being "bored" in front of visitors like myself. That said, most of the young staff were terrific. One young lady made us two giraffes and her attitude was exceptional. Also the MagiQuest lady is delightful. So kid friendly, highly recommend.
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Mar 22, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Sadie Davis on Mar 22, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service and experience was the best that we’ve had there
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Mar 22, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Marta

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place my kids enjoyed it
Stayed 1 night in Jan 2024
Response from Sadie Davis on Mar 20, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

8/10 Good

Yong Rui

Stayed 1 night in Mar 2024
Response from Great Wolf Lodge -Grand Mound on Apr 10, 2024
Thank you for your feedback! We hope that you enjoyed your time with us and we will see you again soon! Howls!

8/10 Good

Olena

Stayed 1 night in Mar 2024
Response from Sadie Davis on Mar 19, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Robin

Stayed 1 night in Mar 2024
Response from Sadie Davis on Apr 8, 2024
Thank you for sharing your feedback, we appreciate you staying with us!

10/10 Excellent

Rommel

Stayed 2 nights in Mar 2024
Response from Sadie Davis on Apr 8, 2024
Thank you for sharing your feedback, we appreciate you staying with us!

6/10 Okay

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking is charged now. Be aware. The park closes really early. There is limited things to do for the kids after it closes who are older than 10. Buffet isn't great. Restaurant food was good. It's a very expensive vacation for what you get. However everyone is very nice. And it's pretty clean.
Stayed 1 night in Mar 2024
Response from Sadie Davis on Mar 21, 2024
Thank you for sharing your feedback! We appreciate you staying with us!

10/10 Excellent

Pablo

Water park was so good
Stayed 2 nights in Mar 2024
Response from Sadie Davis on Mar 16, 2024
Thank you for sharing your feedback! We appreciate you staying with us!