2/10 Terrible
Jong Won
Jun 17, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Serious Concerns Over Billing Practices at Giza Pyramids View Inn
June 2024
I recently stayed at the Giza Pyramids View Inn from June 9th to June 11th, having booked my accommodation through Expedia.com. Unfortunately, my experience has left me with serious concerns about their billing practices, which I feel compelled to share.
Upon my departure, I was asked by the front desk to settle my bill, which should have been straightforward. However, after the first credit card was declined for reasons not made clear by the staff, I was forced to use a second card. To my dismay, I later discovered that both cards had been charged for the same booking, resulting in a double charge that has yet to be resolved.
This type of oversight is not only inconvenient but raises questions about the hotel's management and operational standards. It's unacceptable for guests to have to deal with such errors, which can significantly disrupt personal finances and travel budgets.
I am currently in the process of resolving this issue with the hotel, but it remains a point of frustration that could have been easily avoided. For a hotel in such a prestigious location, overlooking the majestic Giza Pyramids, one would expect a higher level of professionalism and customer care.
I urge the management to address these issues promptly to prevent future guests from experiencing similar inconveniences. As it stands, I would hesitate to recommend Giza Pyramids View Inn until they improve their transaction ha
Jong Won
Stayed 2 nights in Jun 2024