My experience at this resort had very good moments, such as spa facilities, comfortable bed, location, excellent view of the Dolomites and the restaurant for our evening meals which was part of the deal, it was worth (there are not many restaurants around - its staff nice too) my family and I enjoyed very much.
However, the reception staff were very grumpy and not friendly at all.
Ps. there was no shower gel or shampoo in the room, I needed to ask at the reception, which was another not goo experience.