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Reviews of Wyndham Bogotá

4 out of 5
Wyndham Bogotá
Avenida La Esperanza No. 51-40, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

AUGUSTO, MIAMI

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Safe place, great staff and very convenient location
Stayed 5 nights in May 2024
Response from . on May 22, 2024
Dear Mr. Norberto, on behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.Sincelery,Customer Service

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service
This hotel is full of criminals. They treat the guests like inmates. I had a female friend that came over with a pizza to share with me and in order for her to come to my room I had to pay a fee… ridiculous !! Then I checked out one day early and they refused to refund the day. Finally, they charged me a taxi service for 58.000 pesos to take me tona restaurant and the exact same service returning from that restaurant was 22.600 pesos. They ripped me off. They are thiefs and criminals and the hotel is run like a prison. I WILL NEVER stay there again.
Stayed 2 nights in May 2024
Response from . on May 23, 2024
Dear Mr. Edwin,We are writing to express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas you have indicated. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It. According to your refund request, it is neccesary to clear up that you should ask it to EXPEDIA because you made the reservation with them. For the other hand, the transport fees are different than regular ones because it is tourits transport and you will find an available vehicle at any time you need it. At Wyndham Hotels and Resorts continually strive to fulfill the expectations of our guests. Thanks a lot for taking the time to share us your concerns and we work to provide you a better service in the future.

4/10 Poor

Ana Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from . on May 22, 2024
Estimada Sra. Ana, gracias por tomarse el tiempo para contarnos sobre su experiencia en Wyndham Bogotá. Lamentamos que esta no cumpliera con sus expectativas; le expresamos nuestras más sinceras disculpas. ya hemos hecho la retroalimentación correspondiente con el personal para que esta situación no se repita en el futuro. Su comodidad es nuestra prioridad, gracias por su comprensión y por elegir nuestro hotel, esperamos contar con su presencia nuevamente en el futuro.Cordialmente,Servicio al Cliente

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, amenities
Staff is very friendly, informative and helpful. Situated close to the airport. Great breakfast buffet. Restaurants in courtyard adjacent to hotel
Stayed 3 nights in May 2024
Response from . on May 15, 2024
Dear Mrs. LewisOn behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.

8/10 Good

MOISES, Poinciana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did enjoy my stay at the hotel
Stayed 3 nights in May 2024
Response from . on May 15, 2024
Dear Mr. MoisesOn behalf of the entire Wyndham Bogotá Hotel team, we express our sincere gratitude for taking the time to answer our post stay survey and sharing your experience at our hotel.We greatly value your opinion and feedback, it helps us continually improve our services and provide an exceptional sojourn to our guests.We hope to have the privilege of welcoming you again.

8/10 Good

Ruthline, willemstad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just good
Stayed 1 night in May 2024
Response from . on May 10, 2024
Dear Ms.Ruthline, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services. Sincerely,Customer service

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
Dear María, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

LUIS EDUARDO GARCIA, Canton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 4 nights in Apr 2024
Response from . on Apr 29, 2024
Dear Luis, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is amazing
Stayed 1 night in Apr 2024
Response from . on Apr 25, 2024
Dear Herbert, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Has a lot of restaurants on the second floor
Stayed 1 night in Apr 2024
Response from . on Apr 24, 2024
Estimado Carlos, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.

10/10 Excellent

silvio, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I had a situation. I had food poison. Stay in bed at the hotel for four days. At the first day I requested help for one employee Harold and he just ignored and laugh at my face. I got very upset because I was feeling bad. Later I found Daniel that helped me and requested medicine at a local Pharmacy. Other than that I will be back to this hotel. Thank you!
Stayed 8 nights in Apr 2024
Response from . on Apr 25, 2024
Dear Silvio, we express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas you have indicated. Our first priority is guaranteeing that your experience is the best it can be, and we are working diligently to ensure It. We really appreciatte your postive comments, these were shared with the staff.

10/10 Excellent

Joyleen

Stayed 1 night in Apr 2024
Response from . on May 6, 2024
Estimada Sra. Joyleen, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.Cordialmente,Servicio al Cliente

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 4 nights in Mar 2024
Response from . on Apr 6, 2024
Dear Benjamin, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

jhevante

Liked: Staff & service, property conditions & facilities
No hassle safe check in and out was a breeze
Stayed 4 nights in Mar 2024
Response from . on Apr 3, 2024
Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Agnerys, Bayamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bogota. Hermosa
Stayed 4 nights in Mar 2024
Response from . on Mar 26, 2024
Dear Agnerys, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Susana

Stayed 1 night in Mar 2024
Response from . on Apr 8, 2024
Estimada Sra. Susana, gracias por tomarse el tiempo en el diligenciamiento de la encuesta sobre su experiencia en Wyndham Bogotá. Estamos complacidos que haya encontrado en general una estadía placentera con un servicio quesatisfizo sus necesidades. Nos esforzamos continuamente por superar sus expectativas.

10/10 Excellent

Birgitt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness Difficulty to change Colombian Pesos
Stayed 3 nights in Feb 2024
Response from . on Mar 18, 2024
Dear Birgitt, thank you for taking the time to complete the survey. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. According to the exchange currency issue, we are not allowed to do it, there are some places close to the hotel. We are taking the appropriate steps to solve the cleanliness problem and meeting your needs during next stay. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.

2/10 Terrible

Fernando

Stayed 3 nights in Mar 2024
Response from . on Apr 5, 2024
Estimado Fernando, gracias por tomarse el tiempo para contarnos sobre su experiencia en Wyndham Bogotá. Lamentamos que esta no cumpliera con sus expectativas; le expresamos nuestras más sinceras disculpas. Su comodidad es nuestra prioridad, gracias por su comprensión y por elegir nuestro hotel, esperamos contar con su presencia nuevamente en el futuro.

10/10 Excellent

ALEXIS

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service with great locations near everything: stores, restaurants, shopping.
Stayed 3 nights in Mar 2024
Response from . on Mar 11, 2024
Dear Alexis, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Claudia

Liked: Staff & service
The bathroom was not clean. The switch from the bedroom was broken also the one in the bathroom.
Stayed 2 nights in Mar 2024
Response from . on Mar 11, 2024
Dear Claudia, thank you for sharing your experience with us. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. We already transfered the maintenance comments to the area in charged. We are taking the appropriate steps to solve this problem and meeting your needs during next stay. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.

8/10 Good

Raquel

Travelled with family
Liked: Staff & service, property conditions & facilities
There was a delay on my flights and got at six in the morning. There were no towels, bathroom floor was not clean, there were still hair on the floor. I know the delay is not the hotels, but the room should’ve been ready.
Stayed 2 nights in Feb 2024
Response from . on Feb 24, 2024
Dear Ms. Raquel, we are writing to express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas you have indicated. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great! Everyone was really helpful and welcome.
Stayed 1 night in Feb 2024
Response from . on Feb 21, 2024
Dear Javier, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 6 nights in Feb 2024
Response from . on Feb 19, 2024
Dear Jessica, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Maria, Wichita

Travelled with family
I don’t have enough words to describe the kindness and attentiveness the personal at this hotel offers to their customers. The area is awesome, surrounded by great restaurants, there is a plaza in the middle of the Wyndham and the Fairfield with umbrella to sit down and enjoy coffee from Juan Valdez or beer from BBC . There is always security everywhere. So you don’t have to look behind your shoulder . The breakfast is very good , lots of choices and again people are there to help you!
Stayed 15 nights in Feb 2024
Response from . on Feb 19, 2024
Dear María, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The EXECUTIVE LEVEL is the way to go because of all the extras you receive. Unfortunately they don't promote this. The Wyndham has a LOT to offer from many good restaurants to entertainment like the Casino and La Gran Estación shopping center. Once at your room they don't pickup the phone at the reception or concierge....too bad. I had guests and they didn't allow me to show them the restaurant area at the LEVEL which was EMPTY ALL THE TIME of my stay. The breakfast buffet at the regular restaurant was ALWAYS COLD. They didn't let their guests know that you can order eggs different style....too bad. Finally the the service in person at the reception is VERY GOOD and the room's are VERY NICE. You feel welcome ALL the time.
Stayed 4 nights in Feb 2024
Response from . on Feb 19, 2024
Dear Jorge, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We apologized for the staff issue, we already made the feedback about it. We work constantly for improving our services.

10/10 Excellent

Leopoldo

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2024
Response from . on Feb 17, 2024
Dear Leopoldo, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Camilo A

Liked: Cleanliness, staff & service, property conditions & facilities
Correct but nothing fancy
The room had a balcony which was not accessible. Besides, the room we were given was close to a shaft or something where there was a continuous noise all night long.
Stayed 1 night in Feb 2024
Response from . on Feb 12, 2024
Dear Camilo, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We apologized for the noisy issue, we already transfer the information to the specific area. About balcony, for security reasons, it is closed but you can ask to the front desk the openning. We work constantly for improving our services.

8/10 Good

Rafael, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from . on Feb 12, 2024
Dear Rafael, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean rooms, very nice stay.
Stayed 3 nights in Feb 2024
Response from . on Feb 6, 2024
Dear John, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Zeynep Cansu

Stayed 7 nights in Jan 2024
Response from . on Feb 5, 2024
Dear Zeynep, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

8/10 Good

Carlos luis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from . on Feb 5, 2024
Estimado Carlos, gracias por compartir su experiencia con nosotros. Queremos agradecerle por tomarse el tiempo para calificar su estadía. Trabajamos constantemente para mejorar nuestros servicios.

8/10 Good

Jhonatan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from . on Feb 1, 2024
Dear Jhonatan, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Anne

Travelled with partner
Great breakfast Large rooms Fast internet
Stayed 1 night in Jan 2024
Response from . on Feb 19, 2024
Dear Anne, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Love this hotel
I love this hotel. The rooms are lovely. It’s in a safe area with lots of restaurants. The staff are great. It has a free hotel shuttle. Highly recommended
Stayed 13 nights in Jan 2024
Response from . on Jan 30, 2024
Dear Julie, Thank you for sharing your experience with us. We aprecciate for taking the time to qualify your stay. We shared this comments to the staff. We work constantly for improving our services.

8/10 Good

Antonio

Stayed 3 nights in Jan 2024
Response from . on Mar 20, 2024
Estimado Antonio, gracias por tomarse el tiempo en el diligenciamiento de la encuesta sobre su experiencia en Wyndham Bogotá. Estamos complacidos que haya encontrado en general una estadía placentera con un servicio que satisfizo sus necesidades. Nos esforzamos continuamente por superar sus expectativas.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 11 nights in a King Suite. Family members were staying in two other rooms. The photos in their website undersell the Suite. It was spacious and well designed with dual entry to the bathroom. There was also a large balcony with table and chairs. The breakfast was excellent with a full choice of fruit, cereals, yoghurt, cold meats and vegetables and cooked dishes which changed each day. The staff were very helpful, especially Nicholas, even though they had limited English. The airport shuttle was efficient. There were multiple dining options adjacent to the hotel.
Stayed 11 nights in Jan 2024
Response from . on Jan 25, 2024
Dear Adriana, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared your comments with the staff and they really appreciated it. We work constantly for improving our services.

10/10 Excellent

Temys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from . on Jan 22, 2024
Dear Temys, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience. We work constantly for improving our services.

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from . on Feb 6, 2024
Dear Laura, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place
Stayed 1 night in Jan 2024
Response from Ecommerce Manager on Jan 18, 2024
Dear Jose,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

2/10 Terrible

Pedro

Stayed 1 night in Jan 2024
Response from Ecommerce Manager on Jan 16, 2024
Dear Pedro,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Raine, greenfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Raine,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Eli, Rolla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to some good restaurants that you can access at a walking distance.
Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Eli,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Jesse,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area is perfect, near to everything you want. Staff was awesome as always, this is my second stay..
Stayed 3 nights in Dec 2023
Response from Ecommerce Manager on Jan 16, 2024
Dear Henry,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The executive suite was very comfortable for a week’s stay. We especially liked having a living room and separate bedroom since I like to go to bed a bit earlier and my husband likes to watch tv. The suite also had 2 bathrooms! This Wyndham had the best breakfast selections daily, with varying and delicious options. A convenient shuttle to the airport was a bonus. Excellent, convenient hotel
Stayed 6 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Katherine,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito con muchas opciones alrededor, área super segura. 💯
Stayed 5 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Angel,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Nicola,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 3 nights in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Laura,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.

6/10 Okay

CRISTINA

Stayed 1 night in Nov 2023
Response from Ecommerce Manager on Dec 5, 2023
Dear Cristina,Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your experience.