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Reviews of Hotel Los Cerros de Bogotá

2.5 out of 5
Hotel Los Cerros de Bogotá
Calle 19 9-18, Bogotá

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Koon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are very helpful and frt Thank you Siena for a memorable stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Ryo, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice peole
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Hotel Los Cerros de Bogotá. The staff was very helpful and friendly. The rooms are very clean. The location is great for walking to museums and Plaza de Bolivar. Oxxo is a block over. Exito and Dollar City are within walking distance. The WiFi Internet was fast. I consider the area to be safe. I would recommend staying South of Carrera 10 if walking. I would recommend taking an Uber to go to Mallplaza NQS or anywhere North of Carrera 10. There is a night club across the street that can be loud on Friday and Saturday nights. There are two solutions. Get a room that doesn't overlook the street or wear earplugs with a white noise sound machine. The hotel staff offered for me to change rooms if the noise was too loud, but I declined since I enjoy the view of the street. This offer was made without me asking or complaining, which I thought was really sweet of the staff. :-) The hotel has no elevator (or lift for my British friends). On Sundays, walk North to Carrera 10 and take a left. You will run into many vendors selling all types of things. The beds seemed bigger than a full bed in the USA. About the size of a queen I would guess. I slept comfortably in the beds. The pillows were a little too thin for my tastes, so I bought extra pillows at Exito for like $3 each. The bathroom is on the small side. I'm 250 pounds and could fit in the shower. However, larger Americans might have issues.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Cerros
It was affordable, spacious and walkable. Great customer service. No frills hotel
Stayed 3 nights in Feb 2024

8/10 Good

Lesley

Liked: Room comfort
Basic hotel met my needs
This is not a fancy hotel, but it worked for me for a couple of nights. The staff was very friendly and helpful.
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Great proximity to sites
It wasn't amazing, it was a place to stay for the night. Mostly quiet, area is a little questionable but it's decent value. The property is quite close to bogota landmarks such as the gold museum and the bolivar plaza.
Stayed 1 night in Jan 2024

2/10 Terrible

Parthenia

Disliked: Amenities
The recepcionists are rude people the room is dirty with many cockroaches and dangerous area with bad WiFi also they change the price in booking they made it higher because I told them I want to book two more days and they change the price
Stayed 2 nights in Jan 2024
Response from Juan on Jan 31, 2024
Hello Parthenia, why you didn’t tell us that at the hotel? It’s a shame that you use this comments section just for revenge that we don’t give you a discount price.Your reservation was for two nights, if that problems was real we can fix that in the time of your reservation and if you what to extend your reservation is because you was comfortable in the hotel.

8/10 Good

Cesar, CHARLOTTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Nov 2023

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Location great. Staff friendly and alwsys helpful
Stayed 4 nights in Sep 2023
Response from Juan on Oct 17, 2023
Hi Arnold!Thanks for your coment!we hope you have an exellent day !

10/10 Excellent

Richard Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very friendly and helpful. Huge room and shower water hot and strong.
Stayed 6 nights in Sep 2022

10/10 Excellent

Carlos

Stayed 2 nights in Jun 2022

8/10 Good

Roderich

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly and helpful I enjoyed my short stay in the hotel. Just a headsup dont expect a top of the line hotel
Stayed 1 night in Jun 2022
Response from Roderich on Jul 28, 2022
Hola Roderich! Muchas gracias por tus buenos comentarios y esperamos tenerte pronto de vuelta aca en tu nuevo hogar en bogota!

6/10 Okay

MELY ALDAIR

Liked: Cleanliness
La regadera no contaba con el filtro por lo que caía el chorro directo, no tenía completo el sujetador de papel, sin embargo la habitación era grande y cómoda, por el precio de 20 dólares americanos por noche es buena opción
Stayed 3 nights in Dec 2023

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo y bien ubicado
Un hotel en el centro de bogota, facil acceso con transporte publico, wifi gratis y recepcon 24 horas, todo muy bien en general
Stayed 1 night in Dec 2023

8/10 Good

José Luis

Buena ubicación, cerca de lugares de atraccion.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

6/10 Okay

Jorge

Business traveller
Disliked: Cleanliness
Hotel para pasar la noche; sin servicio de restaurante ni actividades
Stayed 2 nights in Nov 2023

10/10 Excellent

EDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicado en la 19 muy cerca a las Universidades
Stayed 2 nights in Sep 2023
Response from Juan on Oct 17, 2023
Hola Edith! Muchas gracias por tu comentario! fue una grata visita de tu parte, esperamos verte pronto.Que tengas un exelente dia!

8/10 Good

Stiwar

Stayed 1 night in Aug 2023
Response from Juan on Oct 17, 2023
Hola Stiwar; muchas gracias por tu comentario y esperamos que tengas un exelente dia !

10/10 Excellent

Yandrey

Stayed 1 night in Jun 2023
Response from Juan on Aug 11, 2023
Hola Yandrey, muchas gracias por tu respuesta!Fue un gusto poder haberte alojado en nuestro hotel.

10/10 Excellent

Yandrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy accesible al centro de Bogotá y exelente servicio al cliente
Stayed 1 night in Jun 2023
Response from Juan on Aug 11, 2023
Hola Yandrey, muchas gracias por tu respuesta!Fue un gusto poder haberte alojado en nuestro hotel.

2/10 Terrible

Rimzan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unterkunft war ein Lost Place :( extrem Heruntergekommen, wirklich sehr extremer Schimmelbefall, sehr unangenehmes Raumklima, unbequeme Betten, gefährliche Gegend, Positiv war dass das Personal freundlich war, es Warmwasser gab und die wesentlichen Elemente des Badezimmers einigermaßen sauber waren Die Bettwäsche wirkte frisch
Stayed 1 night in Mar 2023
Response from Juan on Aug 11, 2023
Hola Rimzan, lamentamos profundamente tus comentario, esperamos que entiendas que nuestra ubicacion central es estrategica para el transporte y el comercio, sin embargo es una zona que por su misma ubicacion tambien puede tener algunos factores negativos, nos hubiera gustado que notificaras tu disgusto con la habitacion durante tu hospedaje para poderte brindar una solucion al momento, de antemano te recordamos que somos un hotel de tipo viajero, intentamos mantener lo basico para tu estadia pero a un exelente precio. Que tengas un exelente dia.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta ubicado en un lugar muy popular.
Stayed 1 night in Mar 2023
Response from Juan on Aug 11, 2023
Hola Robert! muchas gracias por tu respuesta!Fue un gusto poder haberte alojado en nuestro hotel.

10/10 Excellent

Martha I

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Juan on Aug 11, 2023
Hola Martha, muchas gracias por tu respuesta!Fue un gusto poder haberte alojado en nuestro hotel.

4/10 Poor

Gerson

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Faltan muchos detalles.
Stayed 2 nights in Oct 2022
Response from Admin on Oct 19, 2022
Hola Gerson!Nos gustaría saber que inconvenientes tuviste en el hotel para poder mejorar y poder recibir una mejor apreciación de tu parte, que tengas un excelente día!

8/10 Good

Hilamnys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación a distintas áreas turísticas, cerca de tiendas y de la Plaza de Bolívar.
Stayed 5 nights in Oct 2022
Response from Admin on Oct 19, 2022
Hola Hilamnys!Muchas gracias por tus comentarios, esperamos que todo haya sido de tu agrado y podamos contar prontamente con otra visita de tu parte, que tengas un excelente resto de día!

2/10 Terrible

ALDO JAVIER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE, EL PERO HOTEL, PERCÌA MOTEL
FUE HORRIBLE HABÌA PELOS DE COLA EN LA CAMA, ME CAMBIÈ DE HOTEL
Stayed 5 nights in Aug 2022
Response from Hotel on Aug 8, 2022
Buenas tardes señor Aldo, lamentamos el inconveniente que tuviste con nosotros, intentamos comunicarnos contigo para poder cambiarte de habitación pero no fue posible, después de que ustedes dejaron la habitación rectificamos que fue lo que acontecio pero no evidenciamos esas fallas, esperamos poder de igual forma seguir mejorando para ustedes.

8/10 Good

cyrille

Travelled with family
Liked: Cleanliness, staff & service
Bien et peu cher
Hôtel peu cher, plutôt placé et calme, quoique peu moderne. Accueil sympathique
Stayed 1 night in Jul 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación, precio y atención excelente
Personal de recepción muy atento y dispuesto a ayudarte. La ubicación es excelente, a unos pasos del centro, museos, parques, artesanías, vida nocturna y metro. Está un poco escondido pero esta bien por el precio que pagas, se siente seguridad y ambiente familiar
Stayed 2 nights in Jul 2022
Response from Luis on Jul 28, 2022
Hola Luis! Muchas gracias por tu comentario, esperamos seguir mejorando constantemente para que en tu proxima visita todo sea aun mas agradable! Que tengas un exelente resto de dia.

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021