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Reviews of Bilbao City Rooms

2 out of 5
Bilbao City Rooms
ALAMEDA RECALDE, N 24 PLANTA4, Bilbao

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 179 reviews" "
Rating 8 - Good. 79 out of 179 reviews" "
Rating 6 - Okay. 13 out of 179 reviews" "
Rating 4 - Poor. 3 out of 179 reviews" "
Rating 2 - Terrible. 6 out of 179 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Alexandra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very loud, the walls are paper thin and you hear the receptionist yelling, the guests coughing in their rooms, grossly clearing their throats, going to the bathroom etc
Stayed 1 night in Oct 2023

10/10 Excellent

Eleanor

Location, shower, staff
Stayed 1 night in Oct 2023

10/10 Excellent

GREGORY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our concierge when we arrived was a great help in pointing out places to visit in the city. His recommendations became our itinerary for the visit!! He was very knowledgeable about the several buildings by world famous architects that have been built in Bilbao. The Guggenheim is just but one of many! One of the more interesting was the adaptive reuse of the Alhondiga by Phillipe Stark, but you have Calatrava, Ando, Moneo, Silva, so many more! Thank you so much to our first concierge at Bilbao City Rooms!
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotel is right on the Main river and right next to a lock where ships navigate past a dam. You can watch big tankers and small boats raise and lower as they pass by. There is a walkway across the dam and you can visit a village on the opposite bank. Ice cream shop over there, but we didn't have time for that. Also the hotel fronts onto a riverside bike path and you see cyclists passing by. Check with the hotel - it looks like you might be able to get a bike. Also, the brew pub is great and has really nice food. It's about 30 Euros and 15 minutes from the airport, and worth it for the peace and quiet. We stayed one night each way on our trip, and loved it!
Stayed 2 nights in Jun 2023

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
Locks on doors, no a/c
Stayed 1 night in Jul 2023

6/10 Okay

Fred

Travelled with partner
Disliked: Property conditions & facilities
Central location good but hard to find. Hotel rang me, which helped as they were able to direct me. Small room with tiny windows with no view.
Stayed 2 nights in Jul 2023

8/10 Good

Thomas, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a one-night stay to be close to the Guggenheim. Friendly and helpful staff. The only minus - in summer - is that there is no A/C. We were there in late June and it was OK, but I would want to be there in midsummer!
Stayed 1 night in Jun 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conditions
Mostly good, except that the shower was too small and that we had to keep the entry key card in the door slot in order to keep the light on.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly , rooms were big updated clean quiet and modern ! Great location a few blocks from the Guggenheim with a ton of restaurant choice right outside the door! I would definitely stay here again! Highly recommended
Stayed 1 night in Apr 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was a great location for assess to the central train station, the bus stop to the airport, the big museums and local shops. The room was big and comfortable. The fridge and kettle a happy bonus. Reception staff were friendly and helpful.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Might want to skip this one
The saving graces for BC Rooms are the location (only 5 mins walk from the Guggenheim museum) and somewhat friendly staff. But this is when it stops. We had a very damp smelling room. After notifying staff we got new sheets (as the smell emitted from the beds) and an air-freshener!!! Which helped for about a day but the smells came back. All hotels were booked during our stay, so we had no other option but stay. As mentioned by other reviewers the 'hotel' must have been a former hostel with all its downsides still present - the walls and doors are thin, you hear the neighbours, equipment is the bare minimum, very small rooms, no aircon just a very loosely rotating fan. Conclusion: this might be an option for an emergency stay for a night, but I'd be looking for another place to stay in Bilbao.
Stayed 4 nights in Oct 2022

2/10 Terrible

Camelia

Disliked: Cleanliness, amenities, property conditions & facilities
No conditioning air and the temperature in the room was insane. We found an insect in the room.
Stayed 1 night in Jun 2022

10/10 Excellent

Andre, Montreal

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
Arrived slightly after 1030 staff was not there hence couldn’t receive my room key of my paid reservation. I called and emailed several times and was never replied to. Had to find another hotel 1045 pm that same evening
Stayed 1 night in Aug 2020

6/10 Okay

Cheko

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms are very small, barely enough room to put your suitcases on the floor. The bathroom is literally 2 feet from the bed, too close for comfort. The walls are very thin, we could hear everything in the halls. Found that the bathroom cups they provided were not clean, could see that the cup was used and just wrapped again in plastic to look clean. Our bathroom had a sewer smell which we reported but nothing was done about it. On the plus side, it is in a good location to walk to the Guggenheim and old town. Bus stop from the airport is 2 blocks away too. They have reception staffed 24 hours.
Stayed 2 nights in Mar 2020

8/10 Good

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altamente recomendado
Muy céntrico; habitaciones simples pero con muy buen estilo; los empleados super serviciales y amables. Regresaría sin dudarlo.
Stayed 3 nights in Nov 2019

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
There was nothing terrible or great about my experience here. Very very small room for the price, one single uncomfortable but still sleepable bed. Power to anything in the room requires the key to be inserted into a socket on the wall which may be common in Europe but I have never seen. Overall okay experience but would not go again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sleepless Night
Clean room and great area and location. However, no AC, and one could hear every single sound from the street. Wifi did not work well inside the room.
Stayed 2 nights in Jun 2019

10/10 Excellent

YongHwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 좋다
관광을 위한 최고의 위치이면서 방도 아주 깨끗하고 좋았습니다. 미술관이 바로 옆에 있고 주변에 식당도 많이 있습니다. 우리 부부에게 최고의 선택이었습니다.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Madhava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, clean rooms.
Stayed 1 night in Jun 2019

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service! Functional! LOCATION!
The best feature that this little hotel has is the fact that the owner is there to greet you once you come in! Iñigo is a character that exemplifies the welcoming vibe of the people of the Basque territory and specifically, the Bilbaoans. The hotel is far from luxurious but the price is perfect for its functionality. The location is also optimal, so I can definitely recommend it. Would stay there again.
Stayed 2 nights in Jun 2019

10/10 Excellent

Merlin Lorna, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Camino rest
This room maintained the quiet and solitude of the Camino De Norte. The location was ideal for great eats.
Stayed 1 night in Jun 2019

10/10 Excellent

Mauricio, Riverside CA usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, very clean. Great staff. Would definitely be staying here again
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a short walking distance to the Guggenheim museum and many restaurants. The room was very clean. The bed was comfortable. Staff a the front desk were very helpful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location , everything is walkable, two blocks two the Guggenheim.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and warm. The location is great! However, a notable downside is the noise level. You can very clearly hear the conversations from the reception in your room, and I assume vice versa.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fan was squeaky (room 19) Waft of drains occasionally Hard to find as it is not very obvious Very clean and great friendly staff Well located for airport bus and the museums
Stayed 2 nights in May 2019

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bilbao Bliss
Perfect location - airport bus stop few steps from hotel & an easy walk to Guggenheim pintxos bars & Old Town in walking distance. Property also has elevator
Stayed 2 nights in May 2019

10/10 Excellent

AnnMcKennis, Texas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything. The staff was friendly. It was a bit hard to find and the choice for breakfast was not great. Biscuits and chocolates in the room was s nice touch
Stayed 2 nights in May 2019

10/10 Excellent

Chris, London, GB

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean rooms, and very friendly and helpful staff. Rooms are located very conveniently in the heart of Bilbao, with easy access to bus and metro transport. I really enjoyed my visit to Bilbao and happy that I chose Bilbao City Rooms for my stay.
Stayed 4 nights in Mar 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location and staff but no air conditioning.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air con or natural light in the room but otherwise good.
Stayed 1 night in Feb 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Hostel turned into a hotel?
Nothing really wrong with this hotel, it seems to be a mix of multiple-bed rooms in an older building. The location is what's really important here - about four blocks from the Guggenheim.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient and center of activities
Great location for visiting Guggenheim Bilbao as well as walkable along the river toward the center of the City Bilbao
Stayed 1 night in Nov 2018

8/10 Good

Charles, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy hotel a short walk from the Guggenheim.
Stayed 2 nights in Oct 2018

8/10 Good

David, Flagstaff, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hard to find at first, but a great location in Bilbao that is close to everything. The rooms are very small but well appointed for the space. I would not want to spend more than a week there, but for two days it was great, and a much more reasonable price per night than Miro Hotel where we stayed for the two nights previous.
Stayed 2 nights in Oct 2018

8/10 Good

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Great location, excellent value and enthusiastic and friendly staff.
Stayed 1 night in Sep 2018