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The staffs were friendly and helpful. The hotel provides hairdryer (I did not bring one for my trip), free water refill, and free coffee in the morning.
Really cool space. Classic arcade games, movie theatre, gym with good equipment, breakfast bar is great, lots of art and attention to decor. Location close to the central train station (easy access to airport and other areas)
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Daniel, Thank you for your stay at our URBAN LOFT Berlin and for your wonderful feedback. We are happy that you enjoyed your stay with us and we look forward to welcome you again soon. Lofty greetings!
Excellent service and facilities. Room and bed very comfortable.
Rafael
Stayed 2 nights in May 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Rafael, Thank you for choosing our URBAN LOFT Berlin and for your great feedback. We are very happy that you appreciated our service quality, the hotel rooms and our facilities. It would be a pleasure to welcome you again soon. Until then, we wish you all the best! Lofty greetings,
Friendly and helpful staff. Interior design was interesting and fun.
Gregory
Stayed 2 nights in May 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Gregory, Thank you for your stay at our URBAN LOFT Berlin and for your positive feedback. It is wonderful to hear that you enjoyed your time with us and that you liked our interior design as well as the friendliness of our team. We are happy to welcome you as our guest again soon. Until then, we wish you all the best! Lofty greetings,
Super clean, nice spacious rooms, 10 min walk to DB Berlin.
Matthew
Stayed 3 nights in Apr 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Matthew, Thank you for choosing our URBAN LOFT Berlin and for your great feedback. We are very happy that you appreciated our cleaning service quality, the hotel rooms and our central location. It would be a pleasure to welcome you again soon. Until then, we wish you all the best! Lofty greetings,
The signs for the hotel are not obvious. Entry at street level and the sign in the lobby is not very clear. Once you take the lift to the reception the hotel is fine. Room comfortable. Very close to restaurants. Leipzig centre is compact and walkable.
Convenient to transportation. Not much happening around the hotel
Valerie
Stayed 3 nights in Apr 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Valerie, Thank you for your stay at our URBAN LOFT Berlin and for your positive feedback. It is wonderful to hear that you enjoyed your time with us and that you liked our central location. We are happy to welcome you as our guest again soon. Until then, we wish you all the best! Lofty greetings!
The property was fantastic and the stay was lovley. However the propery was fully paid for through expedia but during online check-in it mandated i pay again. I was advised the double payment will be refunded soon but 7 days on still waiting for the refund.
Bethmage
Stayed 2 nights in Mar 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear Bethmage, We would like to thank you for choosing the URBAN LOFT Berlin and for writing such a wonderful feedback. It makes us very happy that you enjoyed your stay with us. However, we would like to apologize for the inconvenience regarding the double payment, feel free to reach out to us if you need further assistance. We look forward to welcome you again very soon. Lofty greetings!
Fastest check in of my life and I’ve stayed a few places before! They even accommodated my need for a wallet outlet as I forgot Europe hotels don’t come equip with them. Berlin hbf is a 10 minute walk and it made transit through city super easy. Hate the gloomy weather, but not the hotel’s fault.
Kriston
Stayed 3 nights in Mar 2024
Response from The URBAN LOFT Berlin Team on May 22, 2024
Dear XXX, Thank you for your stay at our URBAN LOFT Berlin and for your wonderful feedback. We are happy that you enjoyed your stay with us and we look forward to welcome you again soon. Lofty greetings!
Great location, staff are very helpful and the hotel is nice.
Breakfast is overpriced for all that is on offer.
Unfortunately I expereinced dust mites or bed bugs (bites all over my back) I asked the hotel to change the bed ASAP which they did with no problem.
David
Stayed 4 nights in Mar 2024
Response from The Urban Loft Berlin Team on Mar 15, 2024
Dear David,Thank you for your feedback and honest review. I am truly sorry to hear that you were faced with inconveniences such as bed bugs or dust mites during your stay. The health and well-being of our guests is very important to us and we deeply regret that your stay was affected.However, I am pleased to hear that you appreciated our location and that our staff were helpful to you. We take note of your feedback and will ensure that our cleaning procedures are reviewed and improved to ensure that such incidents are avoided in the future.Regarding the breakfast price, we would like to clarify that we always endeavour to provide a balanced offer and a reasonable price. However, we will consider your comment regarding value for money and look at ways to improve.Thank you again for your review and for giving us the opportunity to improve. We hope to welcome you again in the future and provide you with a smoother and more enjoyable stay.Kind regards The Urban Loft Berlin Team
Not the friendliest front desk. Also check in was a bit of a nightmare but such is life I guess. I wouldn't stay there again even tho the room itself was nice.
Kareem
Stayed 4 nights in Feb 2024
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Kareem, Thank you for staying with us at the URBAN LOFT Berlin and for sharing your thoughts with us. We regret to hear that you were not satisfied with the check-in and that you did not experience a warm welcome at the reception. Please be assured that this does not meet our standards in any way. It is our main priority to offer our guests a friendly and individual service. We are very sorry that we did not manage to give you this impression and we apologize for the disappointment. We hope that you will give us another chance in the future in order to convince you of our service quality. Until then, we wish you all the best! Lofty greetings, The URBAN LOFT Berlin Team
6/10 Okay
Paul
Business traveller
Feb 14, 2024
Liked: Cleanliness, staff & service, amenities
Very small room - not even a desk which made it not very convenient. Nice foyer area. The location seemed ok on the map but in the end was close to a 15 min walk from the train station.
Paul
Stayed 3 nights in Feb 2024
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Paul, Thank you for choosing our LOFT and for your review. Our hotel is a 10 to 15 minutes’ walk away from the central station. We are sad that this short distance did not meet your expectations. We do not have a desk in our hotel rooms because we offer a big co-working space for everyone to use. We hope that you will still visit us again soon. Lofty greetings! The URBAN LOFT Berlin Team
Very impressed with Urban Loft. Stayed there in early February while attending the German Masters snooker at the Tempodrom. Urban Loft is modern, clean and the staff are wonderful. The area around the hotel is nondescript, but it is only a 10-min walk to the HBF (main station). Berlin is one of my favourite cities and if I get the chance to return I will look at booking Urban Loft again.
Christopher
Stayed 3 nights in Feb 2024
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Christopher, Thank you for your stay at our URBAN LOFT Berlin and for your wonderful feedback. We are happy that you enjoyed your stay with us and we look forward to welcome you again soon. Lofty greetings! The URBAN LOFT Berlin Team
6/10 Okay
Carl-Gustaf
Business traveller
Feb 4, 2024
Liked: Staff & service
I could constantly hear the music tone from the elevator when it stopped at the floor. Got quite annoying at the end. Avoid being close to the elevators. Otherwise quite good
Carl-Gustaf
Stayed 3 nights in Jan 2024
Response from The URBAN LOFT Berlin Team on Mar 15, 2024
Dear Carl-GustafThank you for sharing your thoughts on your recent stay with us and we're glad to see that you liked our Hotel!However we would like to apologize for any aspects which did not fully meet your expectations. We look forward to hosting you again in the future!Lofty Greetings! The URBAN LOFT Berlin Team
Clean, safe , quiet, shower pressure was great, comfortable bed, comfortable room lighting, window street view. Friendly & professional staff. Delicious food at the restaurant.
Larae
Stayed 3 nights in Jan 2024
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Larae, We would like to thank you for your stay with us and for your positive review. It is great to hear that you liked our LOFT and that you enjoyed your time in Berlin. We are happy to welcome you as our guest again soon. Until then, we wish you all the best. Lofty greetings! The URBAN LOFT Berlin Team
USA traveler's 1st choice if you want to socialize
Close enough to train station and grocery options. Excellent location. Average breakfast. Free water and tea. Most eclectic hotel I've seen, lots of artwork and style throughout hotel and rooms. Something for everyone; rooftop terrace, gym, bar, restaurant, gaming & movie watching space, lots of section where groups can sit, etc. I was there in off season so mostly vacant
Robert
Stayed 1 night in Jan 2024
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Robert, We would like to thank you for choosing the URBAN LOFT Berlin and for writing such a wonderful feedback. It makes us very happy that you enjoyed your stay with us. We look forward to welcome you again very soon. Lofty greetings! The URBAN LOFT Berlin Team
15 minutes walk from Berlin central station. one supermarket and several bakeries around
Room was quite small but very nice
Margherita
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Feb 18, 2024
Dear Margherita, Thank you for taking the time to share your thoughts on your recent stay with us. We're glad to hear that you liked our LOFT. We look forward to hosting you again in the future. Lofty Greetings! The URBAN LOFT Berlin Team
The hotel was really good. We had a late night flight and arrived late around midnight ; the lady at the front desk was extremely helpful. She helped us find some dinner options late night.(can’t recall her exact name Farah or something)
The room was very clean ; even the bathroom was spotless clean. The hotels location is. Excellent - around 12-13 mins walk from Berlin Hauptbahnhof Station - trains , trams and buses were easily available. There’s a nice movie area in the hotel and they offer free coffee, tea, and hot chocolate for a certain duration during the day .
Overall I would rate the hotel very highly and our experience has been top class
Subhakangkhi
Response from The URBAN LOFT Berlin Team on Jan 21, 2024
Dear Subhakangkhi, Thank you for visiting our URBAN LOFT Berlin and for your wonderful feedback! We are very happy to hear that you enjoyed your stay and your time in Berlin. We will share your positive and kind words with the entire team. We look forward to welcome you as our guest again soon. Until then, we wish you all the best! Lofty greetings, The URBAN LOFT Berlin Team
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Samantha, Thank you for your stay with us and for your feedback. Our hotel is a 10 minutes’ walk away from the Berlin main station. From there you can get to the city center in 10 minutes by train. The Brandenburg Gate is a 30 minutes’ walk away from our hotel. We are sad that we could not convince you of our central location. Nevertheless, we hope that we can welcome you again soon. Lofty greetings, The URBAN LOFT Berlin Team
10/10 Excellent
Elise
Jan 4, 2024
Elise
Stayed 3 nights in Jan 2024
Response from The URBAN LOFT Berlin Team on Jan 15, 2024
Dear Elise, Thank you so much for the great review! :-) Lofty greetings & see you soon! The URBAN LOFT Berlin Team
Lovely hotel in a good location. The staff were amazing, I would 100% recommend.
Joel
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Joel, We greatly appreciate your positive feedback on your recent stay with us. It's wonderful to hear that you found our hotel to be enjoyable and we are very happy that you will recommend us. We look forward to hosting you again in the future. Lofty Greetings! The URBAN LOFT Berlin Team
The hotel was really nice. Great decor and lovely modern rooms. Only two things let it down for being perfect. One was the breakfast, there was very little variety and for 16 euros per person, it felt like a waste of money really. The other was the bed pillows, felt very flimsy and like a balloon where you'd lay your head on one side and the other side would lift up, lead to a disrupted sleep throughout. The walk from the train station wasn't too bad, the weather didn't help as it was raining all the time, but you could get an uber either from the hotel or to it for under 10 euros to the main parts of Berlin.
Ciaren
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Ciaren, Thank you for your honest words and for staying with us. We are happy to hear that you liked the rooms and the décor. At the same time, it saddens us that we could not convince you of our breakfast buffet. We are thankful for your honest opinion and we will take your feedback to heart. Furthermore, we are sorry that you did not like the pillows. We would like to apologize for the disappointment and we hope that you will still visit us again in the future to give our house another chance. Until then, we wish you all the best. Lofty greetings, The URBAN LOFT Berlin Team
Urban loft Berlin was a great place to stay and good value for money. However, it was very difficult to find a member of stuff to help us when needed. We also asked for our room to be cleaned in the morning when we left at 10am, we returned back at 5pm and the room was still not cleaned with fresh towels. We found this a little disappointing. Overall stay was nice but be prepared you will have to take public transport to get around as the hotel was a distance from the main attractions.
Megan
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Megan, Thank you for your stay with us and for your helpful feedback. We are glad that you liked the place and the value for money. At the same time, we are very sorry to hear that you did not receive the requested room cleaning. Please be assured that this does not meet our standards in any way. We will discuss your experience in our team to avoid any similar occurrences in the future. We hope that we can welcome you again soon in order to convince you of an improved service. Lofty greetings, The URBAN LOFT Berlin Team
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Darren, Thank you so much for the great review! :-) We will share your feedback with the entire team. Lofty greetings & see you soon! The URBAN LOFT Berlin Team
Nice little hotel. Not in the centre, and not much around it, but bus outside every 20 mins will get you more central
Craig
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Craig, We greatly appreciate your positive feedback on your recent stay with us. It's great to hear that you found our hotel to be enjoyable! Thank you for taking the time to share your experience, and we look forward to hosting you again in the future. Lofty Greetings! The URBAN LOFT Berlin Team
Enjoyed very much, and good location. Nice breakfast included
Julie
Stayed 4 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Julie, We would like to thank you for your stay with us and for your positive review. It is great to hear that you liked our LOFT and that you appreciated our various breakfast buffet. We are happy to welcome you as our guest again soon. Until then, we wish you all the best. Lofty greetings! The URBAN LOFT Berlin Team
Fantastic place with friendly staff and great proximity to the main train station and connections to any part of Berlin.
Adam
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Adam, Thank you for choosing our URBAN LOFT Berlin and for your wonderful review. We are happy that you enjoyed your stay with us and we hope that you will visit us again soon. Lofty greetings! The URBAN LOFT Berlin Team
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Mark, Thank you very much for your good rating and your stay with us. We are delighted to hear that you had a pleasant experience at our URBAN LOFT Berlin. It would be a pleasure to consider you as one of our regular guests. Lofty greetings! The URBAN LOFT Berlin Team
Loved this hotel.10 min walk to hbf so easy access to the city.
Exceptionally clean in all areas. Very good breakfast. Drinks and pizza at a good price.
Excellent staff who were very polite, friendly and helpful.
Would definitely stay again 😊
Elbert
Stayed 3 nights in Dec 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Elbert, Thank you very much for your good rating and your stay with us. We are happy to hear that you describe our breakfast as excellent and that you had a great time in Berlin. Hopefully you will be back very soon! Lofty greetings, The URBAN LOFT Berlin Team
It was a nice stay, all the staff were friendly, helpful and nice. The cleanliness was not to the standard I typically like but it wasn't terrible either. Second stay- we enjoy the place a lot and the amenities and being so close to the restaurant downstairs and grocery store and food places nearby
Nicolette
Stayed 4 nights in Nov 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Nicolette, Thank your for choosing our URBAN LOFT Berlin for your Berlin- visit and for writing a review. We are happy that you enjoyed your stay and that you appreciated our central location. At the same time, we are very sorry that the cleanliness did not meet your expectations. Please be assured that it is one of our highest priorities to offer our guests a perfectly clean room. We apologize that we did not manage to do that in your case. Hopefully, you will give us another chance and stay with us again. Until then, we wish you all the best! Lofty greetings, The URBAN LOFT Berlin Team
Great place to stay over a busy weekend, few things which could have been improved around towels/bedding and would have loved a kettle in the room as the coffee machine didn’t work! But overall a great place to crash at the end of busy days and really near central station for all transport links
Kirsty
Stayed 3 nights in Nov 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Kirsty, Thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you liked our central location. However, we understand your concerns about certain aspects of your experience and we would like to apologize if those did not fully meet your expectations. We appreciate your perspective, as it helps us evolve and better serve our guests. We hope you'll consider giving us another opportunity to provide you with the experience you deserve. Lofty greetings! The URBAN LOFT Berlin Team
Very nice and friendly staff.
I would recommend this hotel to young travellers. From the entrance you got space invader arcade games and pac man. Free water 24 hours a day! Beautiful rooms very comfy. Only complaint is that I had a double bed but the bed sheets was 2 single bed sheets. Not ideal but can get with however if you’re a couple i can see how this is a problem.
Sohaib
Stayed 2 nights in Nov 2023
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Sohaib, Thank you for your visit and for your honest review. We are glad that you enjoyed your time with us and that you would recommend our LOFT for young travellers. We look forward to your next stay with us! Lofty greetings, The URBAN LOFT Berlin Team
Great hotel, in an excellent location; however, the beds and pillows were not comfortable at all. Lovely hotel, but not a great nights sleep, not sure I’d stay here again
Premjit
Response from The URBAN LOFT Berlin Team on Jan 13, 2024
Dear Premjit, We would like to thank you for your stay at our URBAN LOFT Berlin and for taking the time to write a review. We are happy that you liked our central location. At the same time, it saddens us that you found our beds uncomfortable. We will take your feedback to heart and we apologize for the disappointment. Nevertheless, we hope that we can convince you completely during your next visit. Until then, we wish you all the best. Lofty greetings, The URBAN LOFT Berlin Team