Lobby

Reviews of Best Western Atlantic City Hotel

2.5 out of 5
Best Western Atlantic City Hotel
1416 Pacific Ave, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 279 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 169 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 162 out of 1002 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

LaShawn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was non smoking and smelled like smoke and didn’t have a good smell. I didn’t like the room.
Stayed 1 night in May 2024

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Besides security cameras, the very tiny lobby and single receptionist sitting low down behind the glass did not make us feel very safe going to the elevator to go up to our rooms, especially with people loitering outside and next door at the 7-11 (several appeared to be homeless and on drugs). The included breakfast was okay - not many healthy options with very limited seating and I could not believe that water was not available to drink. Very expensive for what it was, but but the rooms were decent. Make sure to ask for extra towels from the start (not soft but they only provide 2 large towels).
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Amanda,We apologize for the discomfort you experienced regarding lobby size and security perceptions. Safety is paramount, and we take your concerns seriously. Regarding breakfast, we regret the limited options and seating. We'll review our offerings to improve. Thank you for acknowledging our room quality, we'll also address your towel feedback promptly. Your insights are invaluable for enhancing our guest experience.Sincerely, Hotel Manager

6/10 Okay

Akila

Travelled with family
Disliked: Staff & service, property conditions & facilities
Overall, the stay was OK The shower Rarely works. The room is very dusty. We decided to park on the premises on the parking ticket they write Your room number on it, which is very unsafe
Stayed 2 nights in May 2024
Response from Hotel Manager on May 6, 2024
Dear Akila,Thank you for your feedback. We apologize for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and are addressing the issues with our maintenance and housekeeping teams to improve our facilities. Regarding parking, we appreciate your concern and will explore safer alternatives. We hope to welcome you back for a better experience.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was good
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Robert,Thank you for your feedback! We're glad to hear that you enjoyed our continental breakfast. If there are any specific areas where you feel we could improve to make it even better, please let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was ok
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Stuart,Thank you for your feedback. We appreciate your honesty and would love to know more about your experience to improve. Please feel free to reach out to our team with any suggestions or concerns you may have. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Kess

Disliked: Staff & service
Made several requests for them to clean our rooms and they never did
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Kess,We apologize for the inconvenience you experienced with our housekeeping services. Your feedback is concerning, and we take it seriously. Rest assured, we'll address this issue with our team to ensure such lapses are rectified promptly. We appreciate your patience and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Poor

richard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shower doesn't work. mini frig not working.. Electrical outlets not all working.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Richard,We apologize for the inconveniences you experienced during your stay. It's unacceptable that the shower, mini-fridge, and electrical outlets were not working properly. Ensuring that all amenities are in good working order is a priority for us, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will address these issues promptly to prevent similar occurrences in the future. We understand the frustration and inconvenience this must have caused, and we sincerely apologize for the disruption to your stay. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Good

Frankie

Travelled with group
Liked: Staff & service
Decent affordable spot near the boardwalk
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Frankie,Thank you for your feedback. We're glad to hear that you found our hotel to be a decent and affordable option near the boardwalk. Providing value and convenience to our guests is important to us, and we're pleased that you had a positive experience in this regard. Your feedback is valuable as we continually strive to enhance our guest's experiences. We appreciate your support and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Latoya,We're thrilled to receive your 5 out of 5 rating! Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel clean and satisfactory during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another great experience!Sincerely, Hotel Manager

8/10 Good

Roselle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Roselle,Thank you for your feedback! We appreciate your positive comments about our service. We are constantly striving to provide the best experience for our guests, and your feedback helps us to continue improving. We hope to have the opportunity to serve you again in the future and to earn that extra star!Sincerely, Hotel Manager

10/10 Excellent

Anthony, New Britain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Anthony,Thank you for your fantastic review! We're delighted to hear that you enjoyed our great service and breakfast during your stay. Providing top-notch service and delicious breakfast options is always our goal, and we're thrilled to have met your expectations. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service
There wasnt a working TV in the room, which was brought to the hotels attention, but nothing was done about it. No room change, no credit, just "oh, sorry". Not ok considering the price of the hotel, with an additional parking fee not mentioned when booking. Booked hotel in advance, figuring that would be the best price, yet someone walked in and booked a room for $70 less than we paid, and no help from customer service yet again. I can say with the appreciation we received from choosing your establishment, that this will be the last visit to one of your establishments.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Christine,We're deeply sorry for the disappointing experience you had during your stay. It's unacceptable that the TV issue wasn't promptly resolved and that you didn't receive satisfactory assistance from our customer service team. We apologize for any miscommunication regarding the parking fee and the discrepancy in room rates. Your feedback is crucial to us, and we'll address these issues with our team to prevent similar occurrences in the future. We understand your frustration, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely, Hotel Manager

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities
I was by myself so questioned the area I realized was around me as I didn't feel I should walk around by myself, so ended up driving each day, but the hotel was very clean and staff were friendly. The facilities itself is old but very clean. I was in the area for three days/two nights.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Beth,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel very clean and our staff friendly. However, we apologize if you felt uneasy about the surrounding area. Your safety and comfort are important to us, and we understand your concerns. We appreciate your understanding and hope that despite this, you were able to enjoy your stay with us. If you have any further feedback or suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Joseph

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Joseph,We're truly sorry to hear that your experience fell below your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. We'd appreciate hearing more about your specific concerns so we can address them and prevent similar issues in the future. Please feel free to reach out to our customer service team to discuss your experience further. We value your feedback and hope to have the opportunity to make things right.Sincerely, Hotel Manager

2/10 Terrible

Mia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Mia,We're deeply sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand where we went wrong to improve. If you're willing to share more details about your stay, please reach out to us. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place smells like they just fumigated. Food on the floor in hallway. Very disgusting
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Amanda,We apologize for the unpleasant odor and cleanliness issues you encountered during your stay. This does not meet the standards of cleanliness and comfort we strive to provide for our guests. Your feedback is important to us, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Nikema

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed here for a concert it was conveniently close so we were able to walk, good food spot across the street after hours. Would stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Nikema,Thank you for choosing to stay with us during your concert visit! We're delighted to hear that our convenient location and nearby amenities enhanced your experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Win Thawda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear Win Thawda:Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very nice place i will stay again 😊
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Linda,Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be very clean and nice. We're delighted that you had such a positive experience with us and that you're already planning to stay again. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

6/10 Okay

Temi

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Temi,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 Poor

Diondra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I enjoyed the convenience of the location. However, my first room had a broken toilet they attempted to fix. We had to be moved to a different room, which had not been cleaned properly. We found food in the pull out bed. Most of the outlets in the room did not work, we had to share 2 outlets(1 of which was faulty) amongst 4 people. The breakfast area was decent, however they would run out of items and you were left with what was available. The lady managing the breakfast area allowed some people to do what they wanted while others had to wait for her. The wait time for waffles were ridiculous and lines were always long.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Diondra,We're truly sorry to hear about the inconveniences you encountered during your stay. Your feedback is deeply concerning, and we apologize for falling short of your expectations. Please know that we take these issues seriously and will address them with our team to ensure improvements are made. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope to have the opportunity to make it right and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

katonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean. Lady making the waffles was very rude. Cleaning lady really nice. You have to pay to park. Bed comfy and if your going to walk to boardwalk not very far but go in the daytime
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Katonya,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and enjoyed the comfort of our beds. However, we apologize for the behavior of the staff member making waffles, we'll address this promptly. We appreciate your kind words about our cleaning staff and your valuable feedback about parking. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear Diana,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for staying.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Edwin,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great experience during your stay with us. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Good

Jolanta

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Jolanta,Thank you for your rating. We appreciate your feedback and would love to hear more about your stay. If there's anything specific you enjoyed or any areas you feel we could improve upon, please feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

LaVonn

Disliked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear LaVonn,Thank you for selecting our property for your stay, although we're disappointed with the one-star rating. We apologize for any challenges you faced and are dedicated to ensuring your satisfaction. Your feedback is invaluable in helping us improve. We hope for the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Gwenisha

Travelled with family, Business traveller
Liked: Amenities
Amazing
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Gwenisha,Thank you for your perfect rating! We're thrilled to hear that you had an amazing experience with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

6/10 Okay

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed here for a tournament, since it was last minute this was the only hotel available. The location is not the greatest, didn’t feel very safe. But I was about a 20 walk to the convention center and the outlets. I only walked during the day and Ubered back in the evening for safety reasons. Even though the hotel is run down, the rooms are actually really clean and they keep the hotel clean. Breakfast is decent and included in the price. The ladies who run the breakfast are super sweet and make sure you have anything you need
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Monika,Thank you for sharing your experience with us. We're glad to hear that you found our rooms clean and our breakfast satisfactory. We apologize for any inconvenience regarding the location and safety concerns. Your feedback is valuable to us, and we'll continue to strive for improvements. We appreciate your kind words about our breakfast staff and hope to welcome you back under better circumstances in the future.Sincerely, Hotel Manager

8/10 Good

DOROTHEA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the people who worked there. Very nice and some could not speak English. The owners of Best Western give people a chance to live the American dream by giving them a job.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear DOROTHEA,Thank you for your feedback! We're glad to hear that you were impressed with the people who worked at our hotel and that you found them to be very nice. We appreciate your recognition of the diverse workforce and the opportunity for individuals to live the American dream. If there's anything specific you think we could do to earn a higher rating next time, please let us know. We value your input and look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

6/10 Okay

Oladele

Liked: Property conditions & facilities, room comfort
Breakfast menu
The breakfast wasn’t great, I spent 4 days with same food every morning. Overall the stay was not bad.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Oladele,Thank you for sharing your feedback with us. We apologize that the breakfast experience did not meet your expectations and appreciate your honesty. Your comments regarding the variety of the breakfast menu are duly noted, and we'll use them to improve our offerings. We're glad to hear that overall your stay was satisfactory. Your input is valuable to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Tisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atlantic City
It was descent, clean, just what we were looking for, for a weekend getaway, price wise, no complaints.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Tisa,Hello! We're pleased to hear that our hotel met your expectations for a weekend getaway. Providing a clean and comfortable experience at an affordable price is important to us, and we're glad we could deliver on that for you. Thank you for choosing us for your stay, and we hope to welcome you back for another enjoyable getaway in the future!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was awesome. The staff was accommodating courteous and friendly. It was clean, comfy and cozy. Breakfast was good. The only thing I would say that I could use a little more of is lighting on the room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,Thank you for your wonderful review and perfect rating! We're thrilled to hear that you had an awesome stay with us. It's great to know that our staff's friendly and accommodating service contributed to your positive experience. We're also glad that you found our hotel clean, comfortable, and cozy, and that you enjoyed our breakfast offerings. Your feedback about the room lighting is appreciated. We understand the importance of good lighting in making a room feel warm and inviting. We will certainly take your comment into consideration as we continuously work to improve our guest experience. Thank you once again for your kind words. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that your experience at our hotel was amazing. Providing exceptional service and creating memorable experiences for our guests is what we strive for. We truly appreciate your feedback and support. Thank you for choosing our hotel, and we can't wait to have the opportunity to wow you once again during your next visit!Sincerely, Hotel Manager

4/10 Poor

Mary

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Mary,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Zakia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Zakia,Thank you for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Providing excellent service and ensuring our guest's satisfaction is our top priority, so it's rewarding to know that we met your expectations. We appreciate your kind words and support. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Caren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 19, 2024
Dear Caren,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

6/10 Okay

Jamie

Travelled with family
Not the greatest
1st i inquired to have conjoined rooms. I got to check in to confirm they did not note the 2 rooms, They changed my room and provided it when my family showed to check in told them there was trouble with the room. No conjoined room no solution. My shower in my room squeeked sonloud you could here it down the hall. Had reservations for 3. Put towls and wash clothes for 2. Complimentary shampoo and body soap where empty
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Jamie,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that we fell short of your expectations regarding the conjoined rooms, amenities, and maintenance issues. Your feedback is valuable, and we will address these concerns to improve our service. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 Poor

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Edward,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

6/10 Okay

Laniqua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 6, 2024
Dear Laniqua,Thank you for your rating. We appreciate your feedback and are committed to improving our services to ensure a better experience for our guests. If you have any specific suggestions or concerns that you would like to share with us, please don't hesitate to reach out. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Patricia Ann

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Patricia Ann,Thank you for your ten-star rating! We are absolutely delighted to hear that you had an exceptional experience with us. Our team works hard to provide top-notch service and create memorable experiences for our guests. Your feedback is greatly appreciated, and we look forward to the opportunity to serve you again in the future. Thank you for choosing us!Sincerely, Hotel Manager

8/10 Good

Alfred

Business traveller
Liked: Cleanliness, property conditions & facilities
Biz n AC
HEAT WASN'T WORKING...VERY COLD NITE VERY COLD ROOM
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Alfred,Thank you for your overall rating of 8 out of 10. We apologize for the inconvenience caused by the malfunctioning heat in your room, resulting in a cold night. Your comfort is important to us, and we'll promptly address this issue to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property nice room great service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 4, 2024
Dear Elijah,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay with us and that you found our property, room, and service to be great. Providing a pleasant experience for our guests is our priority, and we're glad that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future! Sincerely, Hotel Manager

8/10 Good

Tanya

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Tanya, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Klara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Klara,We are grateful for your rating, indicating that your stay was satisfactory. We value your opinion and will use it to inform every member of our staff as we work to make improvements to our service. We sincerely appreciate your choice of our hotel and look forward to seeing you soon!Sincerely, Hotel Manager

6/10 Okay

Virginia

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I didnt like how our room was 55°! We reserved our room we'd expect it to be warm. Then we had problems getting the heat in that room to work. They moved us to a different room. It was a pain to pack and unload all our stuff again but glad we did bc the heat in the new room worked great. That's until day 2 when the power went out. I understand its a summer tourist area but living in NJ this hotel should be prepared for winter accommodations as well. It took about 30 mins for the power to turn back on. Kept blaming the heat and the electrical issues on the weather. I was there for cheer competition. Even thou they handled the problems fairly quickly. If we have to compete in AC again, I'd go to a different hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Virginia,We sincerely apologize for the challenges you faced during your stay, including the temperature issues and power outages. Your experience does not meet our standards, and we appreciate your patience and understanding. We understand the inconvenience of having to change rooms and the impact it had on your stay. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more positive experience on any future visits to the area.Sincerely, Hotel Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that hotel gave me a 3rd floor room. On 2nd floor there are rooms where hot water takes a long time to kick in. This was much quicker. Breakfast is always good. Rooms are clean, and beds are comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Mike,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay on the 3rd floor with faster hot water access. It's great to know our breakfast, cleanliness, and comfortable beds met your expectations. We appreciate your kind words and look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 Good

raymond

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Raymond,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Lashawn

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Lashawn,Thank you for the feedback! If there are specific areas where we can improve to make your experience even better next time, please let us know. We appreciate your rating and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Kenny,We appreciate your positive feedback. Striving to offer the best experience in town is our goal, and we take pride in consistently doing what's right to ensure an excellent guest experience. We look forward to the opportunity of hosting you frequently in the future. Thank you for your kind words!Sincerely, Hotel Manager

10/10 Excellent

Beverly

Travelled with family
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Beverly,Thank you for awarding us a five-star rating! We're thrilled that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another exceptional stay in the future.Sincerely, Hotel Manager