Ocean view, open select days

Reviews of Tivoli Carvoeiro

5 out of 5
Tivoli Carvoeiro
Apartado 1299, Vale Do Covo, Praia do Carvoeiro, Lagoa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1006 reviews" "
Rating 8 - Good. 174 out of 1006 reviews" "
Rating 6 - Okay. 44 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sumrat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Location and Amenities, Staff was super friendly and inviting.
Stayed 3 nights in May 2024
Response from Luminita Ferreira on May 27, 2024
Dear Sumrat,On behalf of the Tivoli Carvoeiro Team we would like to thank you for taking the time to write your review and share your thoughts and comments about your recent stay. It is very rewarding for us to know that you had a great experience and valued the beautiful and authentic village we are located in as well as the professionalism and kindness of the team. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location with breathtaking views. With our dearest regards Luminita Ferreira Customer Care

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has the most amazing views and is in the heart of Carvoeiro! The pool and dinning were wonderful, that staff were all very friendly and the resort was spotless. It was also an easy 5 min walk into town and a 10 min walk to connect to the seven hanging valleys trail. Will definitely be back to this resort!
Stayed 2 nights in May 2024
Response from Ana Gomes - Customer Care on May 26, 2024
Dear Allison, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Ana Gomes Customer Care

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Tivoli Carvoeiro.
Stayed 5 nights in May 2024
Response from Luminita Ferreira on May 22, 2024
Dear Leslie,It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards Luminita Ferreira Customer Care

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast buffet. Staff very friendly and helpful. Beautiful views. Nice warm indoor pool.
Stayed 2 nights in May 2024
Response from Rui Brito - Customer Care on May 21, 2024
Dear Sharon, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 Excellent

Rubina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. The hotel has the most beautiful backdrop we've ever seen. I would add that our stay would have been elevated with firmer beds and pillows but I would still give this hotel a 5 star rating.
Stayed 4 nights in May 2024
Response from Rui Brito - Customer Care on May 20, 2024
Dear Rubina, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Friendly staff, amazing view. Beautiful property.
Stayed 2 nights in May 2024
Response from Ana Gomes - Customer Care on May 15, 2024
Dear Juliana, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the staff and the outstanding location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fairy tale beauty of the location is breath taking! The staff was so pleasant and helpful. Highly recommend.
Stayed 3 nights in May 2024
Response from Ana Gomes - Customer Care on May 15, 2024
Dear Barbara, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and our dedicated staff. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here. All staff helpful and friendly . Would definitely visit again.
Stayed 4 nights in May 2024
Response from Rui Brito - Customer Care on May 13, 2024
Dear Roger, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rui Brito - Customer Care on May 14, 2024
Dear Michael, First of all we would like to thank you for sharing your evaluation regarding the recent stay that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 Excellent

Antonio J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely perfect. One of the best resorts I’ve ever stayed at. Every staff member from the front desk to the wait staff were absolute professionals and made us feel very important and welcomed. This place is a dream. I will be back. OBRIGADO!!!
Stayed 2 nights in May 2024
Response from Rui Brito - Customer Care on May 11, 2024
Dear Antonio J, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcoming you to our hotel for many years to come. We will continue to provide you with unforgettable memories. With kind regards, Rui Brito Customer Care

10/10 Excellent

Kayla Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was absolutely stunning. The staff was super helpful. I would def return and recommend to others
Stayed 5 nights in Apr 2024
Response from Rui Brito - Customer Care on May 11, 2024
Dear Kayla Lee, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Catherine Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. We paid for a sea view room and received an upgrade to a family room, the extra space was welcome
Stayed 4 nights in May 2024
Response from Rui Brito - Customer Care on May 7, 2024
Dear Catherine Ruth, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Luminita Ferreira on May 7, 2024
Estimada Sandra,Gostariamos de agradecer-lhe pela sua visita e preferência pelo Tivoli Carvoeiro. O nosso objectivo primordial é o bem estar dos nossos estimados hóspedes. Seria um prazer poder voltar a dar-lhes as boas vindas ao Tivoli Carvoeiro num futuro próximo. Com os melhores cumprimentos Luminita Ferreira Customer Care

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was magnificent. Had a great view of the sea from the dining area. Great breakfast included. Our room was on the small side. Shower pressure was weak. Good location to the town centre of Carvoeiro which is a great place to vacation.
Stayed 3 nights in Apr 2024
Response from Ana Gomes - Customer Care on May 3, 2024
Dear Kim, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 29, 2024
Dear Daniel, First of all we would like to thank you for sharing your evaluation. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back in Tivoli Carvoeiro. Best regards, Rui Brito Customer Care

10/10 Excellent

Shayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was amazing!
Stayed 2 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 29, 2024
Dear Shayna, Thank you so much for taking the time to share your review regarding your stay at Tivoli Carvoeiro. Your opinion is very important to us and will be proudly shared with our team members. We are happy to read that we were able to provide you a great experience and it will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

8/10 Good

Sumit

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Had an issue for two out of the three nights where there was knocking coming from the ac vent overnight. Unfortunately for me I couldn’t sleep on my vacation. When I approached management they simply told me they will call the mechanic and offered me to stay in another room. Due to the situation of my stay and other factors I couldn’t take the offer to move. No one fixed the ac vent knocking sound. There was no courtesy charges that were taken off the statement either.
Stayed 3 nights in Apr 2024
Response from Luminita Ferreira on Apr 29, 2024
Dear Sumit,We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. Your opinion is very important to us and was well noticed and valued. Regarding the air conditioning issue, a room change was offered immediately, as a solution and another accommodation was prepared for your family. In order to have the problem solved an external company assistance was needed. With the aim of avoid causing more inconvenience, the room change would have been the most plausible solution. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. With our dearest regards Luminita Ferreira Customer Care

10/10 Excellent

Alexander, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that our birthdays were recognized by the hotel
Stayed 7 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 27, 2024
Dear Alexander, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

8/10 Good

Lee-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views from hotel- easy to find great seating. Food from bar area pretty lacking and bar was pleasant but things got lost in translation. Asked for a double scotch no ice. Got two separate glasses of scotch with ice. Asked them to remove ice so they took one cube out. Somewhere lost in translation, i dont speak Portugeuse unfortunately
Stayed 3 nights in Apr 2024
Response from Ana Gomes - Customer Care on Apr 26, 2024
Dear Lee-Ann, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Ana Gomes Customer Care

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, walking distance to shops and restaurants in Carvoeiro. The rooms are clean, updated, spacious and beautiful! We had a huge terrace overlooking the water. The breakfast buffet was amazing - this felt a little like an all inclusive resort environment but the food was delicious and there was a huge variety. Staff were very friendly. Overall, a wonderful experience!
Stayed 3 nights in Apr 2024
Response from Ana Gomes - Customer Care on Apr 24, 2024
Dear Melanie, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning! Set in a cove of the cliffs of Algarve shoreline with hikes on either side. A beautiful crystal clear refreshing pool. Spacious private decks looking over all the property to the ocean. A roof top bar for great sunsets. The staff were all so wonderful, really over the top! Can’t wait to plan another trip and tell others of this remarkable find!
Stayed 2 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 19, 2024
Dear Kathryn, It is a joy to receive your positive feedback and kind words, thank you so much! Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our services and team members. I will ensure to share this feedback with the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Tivoli Carvoeiro in the near future. Kind Regards, Rui Brito Customer Care

10/10 Excellent

Herman

Liked: Staff & service, amenities, property conditions & facilities
It’s a very nice place.
Stayed 2 nights in Apr 2024
Response from Ana Gomes - Customer Care on Apr 19, 2024
Dear Herman, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the views were breathtaking. Service was top notch! The indoor pool could use some updating.
Stayed 7 nights in Mar 2024
Response from Luminita Ferreira on Apr 18, 2024
Dear Catherine,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your visit and preference. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We are genuinely appreciative of your kind comments and do acknowledge your constructive criticism, which will be shared with the respective department. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Rui Brito - Customer Care on May 6, 2024
Dear Lisa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Luminita Ferreira on Apr 16, 2024
Dear John,Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards Luminita Ferreira Customer Care

10/10 Excellent

Ivania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, beautiful view, amazing location, staff was very friendly and useful, great breakfast selection included. I’d definitely stay here again, worth every penny.
Stayed 3 nights in Apr 2024
Response from Luminita Ferreira on Apr 15, 2024
Dear Ivania,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. We will happily forward your feedback to the entire team, who we are certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards Luminita FerreiraCustomer Care

10/10 Excellent

Amarpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbelievable. Right on the sea front on the edge of cliff with incredible views and natural scenery which is the best for any hotel we have stayed in!! Also Close to town centre and walking distance from scenic trekking paths for the whole family. Staff very friendly and helpful. All around brilliant. The only thing to add for the families would be to have more kids activites on the resort to keep them busy on site.
Stayed 5 nights in Apr 2024
Response from Rui Brito - Customer Care on Apr 16, 2024
Dear Amarpal,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Tivoli Carvoeiro in the near future.Kind Regards,Rui BritoCustomer Care

10/10 Excellent

qun, Gillette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ocean view, excellent continental breakfast, easy access to walking trail.
Stayed 2 nights in Apr 2024
Response from Ana Gomes - Customer Care on Apr 10, 2024
Dear qun, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location and surroundings were beautiful. Enjoyed walking the cliffs which are accessible from property. The staff was excellent.
Stayed 3 nights in Apr 2024
Response from Luminita Ferreira on Apr 9, 2024
Dear Antonio,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room—so beautiful and peaceful.
Stayed 1 night in Apr 2024
Response from Rui Brito - Customer Care on Apr 7, 2024
Dear Patricia, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the view and the facilities we offer. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

2/10 Terrible

maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible sewer smell
Stayed 2 nights in Apr 2024
Response from Luminita Ferreira on Apr 8, 2024
Dear Mrs. Maria,Thank you sincerely for your feedback that deserved closest attention and consideration. We deeply regret not being able to provide a satisfactory solution to ensure your stay was enjoyable. We had the opportunity to speak with you on the phone, an several options and solutions were presented, however, all of them were rejected. We remain at your entire disposal and hope to have the opportunity to welcome you back to Tivoli Carvoeiro and provide an enhanced experience. With our best regards Luminita Ferreira Customer Care

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country was beautiful but the people who worked at the resort and the people we met is what made it very welcoming.
Stayed 10 nights in Mar 2024
Response from Luminita Ferreira on Mar 31, 2024
Dear Mr. Frank,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. It is very rewarding for us to know that you had a great experience and valued the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our sincerest regards Luminita Ferreira Customer Care

8/10 Good

Gregory

Stayed 1 night in Mar 2024
Response from Rui Brito - Customer Care on Apr 16, 2024
Dear Gregory, Thank you so much for taking the time to share your evaluation regarding the stay at our hotel. Your opinion is very important to us and will be proudly shared with our team members. It will definitively be a true pleasure to welcome you back in Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great rooms. Beautiful view, if you get a beach/water view room. We had reserved a non-water view. Asked for upgrade at check in. Got the upgrade but had to pay more money, thought that was a perk with Expedia VIP, but wasn't. Nice bar area with good views and decent food. The upscale restaurant was good, but pricy. No restaurants next to hotels for food options. 15 Min walk or very short drive is the local village was is very tourist oriented and has lots of restaurants.
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 25, 2024
Dear Mrs. Libero, First of all we would like to thank you for sharing your comments regarding the recent experience that you had in Tivoli Carvoeiro. We regret to know that we were not able to meet all your expectations, however, we would like to clarify that your booking was initial made for a Superior Double (Standard category) and with VIP program you were eligible to a free upgrade for a Deluxe Terrace (no sea view), subject to availability. Your opinion is very important for us and was taken in great consideration and we truly hope you will give us the opportunity to welcome you again in a near future. With best regards, Rui Brito Customer Care

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The scenery was spectacular. Staff service was amazing
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 19, 2024
Dear Melanie, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Halima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and very friendly staff and amazing place. I liked the buffet breakfast as well
Stayed 4 nights in Feb 2024
Response from Rui Brito - Customer Care on Mar 18, 2024
Dear Halima, Thank you very much for taking the time to share your review regarding the stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly professional and courteous staff gorgeous setting incredible views everywhere you turn
Stayed 4 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 15, 2024
Dear Andrew, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

2/10 Terrible

Liqun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just left Tivoli Carvoeiro this morning after a 3-night stay. There are many good things to say about this hotel, and I would really want to mention the following two. First, the hotel staff are very friendly and helpful. In particular, our waiter at the breakfast buffet (which is wonderful by the way), Goncalo, always had a smile and made sure we got everything we need. He was so attentive and personable that we were looking forward to seeing him every morning. When we left the breakfast hall this morning we asked Goncalo whether my wife and I could take a photo with him. He graciously accepted our request and took us to a spot with a beautiful view. Thank you very much, Goncalo!!! Second, my wife celebrated her birthday during our stay at the hotel. And we were very pleasantly surprised when we came back to our room in the evening on my wife’s birthday and saw a bottle of Champagne on ice and a beautiful cake, with glasses and silverware. Such a memorable experience!
Stayed 3 nights in Mar 2024
Response from Luminita Ferreira on Mar 11, 2024
Dear Liqun,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro for such a special occasion, as your wifes birthday. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our dearest regards Luminita Ferreira Customer Care

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! I got a room on the water which was awesome. the breakfast was incredible!
Stayed 2 nights in Mar 2024
Response from Rui Brito - Customer Care on Mar 9, 2024
Dear Mr. David, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Mihai

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rui Brito - Customer Care on Mar 4, 2024
Dear Mihai, First of all we would like to thank you for sharing your evaluation regarding the experience that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 Excellent

Ali, College Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great hiking, walk on boardwalk with incredible views of the Atlantic Ocean & the sunset
Stayed 4 nights in Feb 2024
Response from Ana Gomes - Customer Care on Mar 1, 2024
Dear Ali, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 5 star resort
Stayed 3 nights in Jan 2024
Response from Rui Brito - Customer Care on Feb 27, 2024
Dear Mrs. Teresa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ana Gomes - Customer Care on Mar 20, 2024
Dear John, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 26, 2024
Dear Sandor, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We loved our room, the staff was helpful and courteous, and there are beautiful beaches and hiking in the area to enjoy.
Stayed 2 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 25, 2024
Dear Michael, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Che

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rui Brito - Customer Care on Feb 24, 2024
Dear Che, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 Excellent

isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and the grounds are gorgeous! Loved the hiking trails
Stayed 1 night in Feb 2024
Response from Ana Gomes - Customer Care on Feb 23, 2024
Dear Isabel, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection! 😍
Excellent 👍 what a 5 star experience should be! From the moment we arrived to when we left it was a pleasurable experience. Friendly helpful staff, amazing sea views, immaculate property. Loved it 😁
View of the sea
Great outdoor pool to compliment indoor pool and spa
Would never grow tired of seeing this every morning!
Stayed 1 night in Feb 2024
Response from Rui Brito - Customer Care on Feb 19, 2024
Dear Trevor, What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ana Gomes - Customer Care on Feb 15, 2024
Dear Sylvia, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities
It’s a beautiful property with tremendous views. It’s a long distance from the airport and there are no activities happening at the resort and few tours that they were able to organize for guests. The front desk staff were not particularly helpful which was disappointing. I encourage people to walk into town to enjoy some of the great local food and shops. The breakfast buffet at the resort is wonderful everything else is overpriced.
Stayed 4 nights in Jan 2024
Response from Luminita Ferreira on Jan 31, 2024
Dear Mr. Mike,Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the village we are located in as well as the wonderful breakfast with a wide variety of fresh products. We regret to know that we were not able to meet your expectations and the issues you have reported do not represent the quality standard and are, in fact, one of the most highlighted features about our team. Anyhow, we will share your feedback with the entire team and we hope to welcome you back soon. With best regards Luminita Ferreira Customer Care