Title: Encanto Acapulco - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Acapulco Luxury resort with 2 restaurants and a full-service spa ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/4dca631d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/becdd134-d208-448c-9d73-b2eddac55e9a-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Ocean Designer Suite - King | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/7dadc8c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/3943ac0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Ocean Pool Villa - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/bc3d6299.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms. VIP Access 9.0 Wonderful ## Popular amenities - Hot tub - Bar - Pool - Breakfast available - Gym - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov. 17 - Nov. 18](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 18 - Nov. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Ocean Balcony Suite - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/663ed162.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - King 9.0 Wonderful 4 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 656 sq ft - Sea view - Sleeps 3 - 1 King Bed ![Ocean Pool Villa - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/96a38016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Pool Villa - King 9.2 Wonderful 5 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Private pool Air conditioning LCD TV Pillow menu Renovated in 2024 - 1227 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Ocean Balcony Suite - 2 Double](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/58c1cce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - 2 Double ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 656 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Ocean Designer Suite - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/2899a507.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Designer Suite - King 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Individually furnished Individually decorated Air conditioning LCD TV Pillow menu Renovated in 2024 Premium bedding - 1001 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.81446%2C-99.86079&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RpCj6LGIDvBidNBS-gLndfkunqE=) Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887 #### What's nearby - Capilla Del Atardecer - 2 min walk - 0.2 km - Chapel of Peace - 3 min drive - 1.5 km - Arena GNP Seguros - 11 min drive - 6.7 km - Forum de Mundo Imperial - 22 min drive - 13.8 km - La Quebrada Cliffs - 26 min drive - 13.1 km #### Getting around - General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive #### Restaurants - ‪Sí Señor Acapulco - ‬8 min drive - ‪Praya - ‬8 min drive - ‪Zibu - ‬4 min drive - ‪Hotel Encanto - ‬5 min walk - ‪Sirocco - ‬4 min drive ## About this property ### Encanto Acapulco Luxury boutique resort located near Chapel of Peace with rooms refurbished in 2024 Located close to Botanical Gardens of Acapulco and Arena GNP Seguros, Encanto Acapulco provides a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in aromatherapy, a hot stone massage, and a body treatment at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a garden, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free valet parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - Babysitting (surcharge), a front-desk safe, and luggage storage Room features All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning. Extra amenities include: - Children's slippers and travel cribs - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with streaming services and premium channels - Furnished balconies or patios, wardrobes/closets, and daily housekeeping ## Similar properties ![3 restaurants, breakfast, lunch, dinner served; Thai cuisine](https://images.trvl-media.com/lodging/4000000/3420000/3412300/3412223/5ff5f679.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Cabo Marques Acapulco - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 726 reviews CA $402 CA $543 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=3412223&PinnedHotelID=3412223&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/5502867c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,182 reviews CA $257 CA $309 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/10000/5600/5544/3ae2aac1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Real Acapulco Diamante Pichilingue - On private beach - Pool - Spa - Kids pool 8.8 Excellent 1,005 reviews CA $213 CA $256 total includes taxes & fees Dec 13 - Dec 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=5544&PinnedHotelID=5544&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/13000000/12600000/12592300/12592270/1a8bd810.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Princess Mundo Imperial Granjas del Marqués - Pool - All-inclusive - Pet-friendly - Restaurant 8.2 Very good 1,009 reviews CA $238 CA $304 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=12592270&PinnedHotelID=12592270&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Villa | View from room](https://images.trvl-media.com/lodging/1000000/30000/26600/26560/5d8798f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Acapulco Villas Costera Acapulco - Pool - Spa - Pet-friendly - Kids pool 9.0 Wonderful 1,009 reviews CA $135 CA $165 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/13000000/12610000/12605400/12605366/48fcef04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre Mundo Imperial Granjas del Marqués - Pool - All-inclusive - Pet-friendly - Restaurant 8.4 Very good 1,003 reviews CA $240 CA $307 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=12605366&PinnedHotelID=12605366&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Superior King | View from room](https://images.trvl-media.com/lodging/1000000/20000/10200/10125/a29c644b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Acapulco - All Inclusive Playa Guitarrón - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 65 reviews CA $232 CA $278 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=10125&PinnedHotelID=10125&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/470000/460600/460536/6510f3d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ritz Acapulco Hotel All Inclusive Costera Acapulco - Pool - All-inclusive - Kids pool - Free WiFi 8.2 Very good 1,133 reviews CA $217 CA $265 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=460536&PinnedHotelID=460536&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids pool 8.4 Very good 1,502 reviews CA $113 CA $136 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191784/9c686cc0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Mundo Imperial Puente del Mar - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,001 reviews CA $183 CA $238 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=2191784&PinnedHotelID=2191784&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Shopping center shuttle (surcharge) - Free covered valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar - Free daily manager's reception ### Restaurants on site - Restaurante Origen - RestauranteTerraza ### Things to do - Full-service spa - Health club - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Travel crib ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center (1,018 square feet of space) - Meeting rooms ### Outdoors - Garden - On the bay - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Pool access ramp on site - Pool hoist on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 5 floors - At least 80% of food locally-sourced - Banquet hall - Beaux Arts architecture - Built in 2009 - Designated smoking areas - Local artist showcase - No plastic water bottles - Renovated guestrooms - January 2024 - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels - iPod dock - Streaming services ### Food and drink - 24-hour room service - Champagne service - Minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children - Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 11 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encanto Acapulco Encanto Hotel Hotel Encanto Acapulco Encanto Acapulco Hotel Encanto Acapulco Resort Encanto Resort Hotel Encanto Encanto Acapulco Resort Encanto Acapulco Acapulco Encanto Acapulco Resort Acapulco ## Frequently asked questions ### Does Encanto Acapulco have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Encanto Acapulco? > As of Nov 17, 2025, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Nov 23, 2025 start from CA $449.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Acapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Encanto Acapulco pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Valet parking is free at this property. ### What time is check-in at Encanto Acapulco? > Check-in start time: 3 PM; Check-in end time: anytime. ### What time is check-out at Encanto Acapulco? > Check-out is at noon. ### Does Encanto Acapulco provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies. ### Where is Encanto Acapulco located? > Located in Brisas del Marqués, this luxury resort is 1.8 mi (3 km) from Chapel of Peace and within 6 mi (10 km) of Arena GNP Seguros and Botanical Gardens of Acapulco. Plaza Isla Diamante and Forum de Mundo Imperial are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Encanto Acapulco Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 343 8 - Good 90 6 - Okay 25 4 - Poor 13 2 - Terrible 22 ### 10/10 Excellent #### Magally Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Magally Stayed 2 nights in May 2024 ### 10/10 Excellent #### Isaac Dec 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing ##### Isaac ### 10/10 Excellent #### Noely Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto! ![](https://a.travel-assets.com/ugc/hotel-reviews/b8660520-ced9-4d7c-ba24-03af65117bdf-1759810539618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19e84449-bcf3-4aba-afdb-d74a3e03b138-1759810539881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79abdb45-3dd0-471d-9c82-ac0ec803aadd-1759810541275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noely Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rafael Sep 15, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas. ##### Rafael Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Ursus Sep 8, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm. ![](https://a.travel-assets.com/ugc/hotel-reviews/0ca0c4fa-fb26-4a6f-9e7e-66134df07bf1-1757291749235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16106b94-4b6e-47c7-93bb-a3dda82d969e-1757291749203.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99a21982-c67b-4ae3-b76e-3597fd777e4c-1757291749356.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/be7260ae-5953-443c-9106-258689df511a-1757291749157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ursus Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Patricio Eduardo Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tpdo muy bueno. ##### Patricio Eduardo Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gabriela May 26, 2025 Liked: Cleanliness, staff & service, amenities Nos quedamos sin agua a medio gas njsbonae en la regadera ##### Gabriela Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Julian Apr 9, 2025 Liked: Cleanliness, staff & service, amenities . ##### Julian Stayed 2 nights in Mar 2025 ### 8/10 Good #### Alejandro Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hotel que todavía tiene posibilidades de En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría. ##### Alejandro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Karla Apr 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Simplemente maravilloso!! ##### Karla Stayed 1 night in Mar 2025 ### 10/10 Excellent #### David Mar 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales. ##### David Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Verified traveller Feb 5, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel viejo y sucio El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 8/10 Good #### Luis Gerardo Feb 5, 2025 Liked: Cleanliness, property conditions & facilities Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! , ##### Luis Gerardo Stayed 3 nights in Feb 2025 ### 4/10 Poor #### María del Rocío Feb 3, 2025 Liked: Cleanliness, staff & service, room comfort #### Decepcionada Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas. ![El atardecer se ve precioso del Hotel ](https://a.travel-assets.com/ugc/hotel-reviews/7B374994B687CB07A727E7AF2709B9724F5578251738618929691.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tiene un diseño arquitectónico muy cool ](https://a.travel-assets.com/ugc/hotel-reviews/905B3FE32AD4A8362FC116B7623BF3E4FAABAF3C1738618929021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![La habitación que teníamos Fue con alberca privada ](https://a.travel-assets.com/ugc/hotel-reviews/1A63CA5D3D155235DDE2616BA536E3AB11320BB91738618931266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### María del Rocío Stayed 2 nights in Feb 2025 ### 4/10 Poor #### FRANCISCO Dec 28, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Bonito, pero no volveré El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura. ##### FRANCISCO Stayed 4 nights in Dec 2024 ### 8/10 Good #### German Oct 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Alimentos un poco malos servicio excelente ##### German Stayed 1 night in Oct 2024 ### 6/10 Okay #### Jorge Sep 11, 2024 Liked: Cleanliness, room comfort #### No tan bien... Desafortunadamente a la llegada fue un problema que nos dieran la habitación temprano aun y cuando el hotel estaba casi vacio. Les avisamos un día antes y por mas que les pedimos que fueran flexibles ya que veniamos muy cansados, no quisieron. Algunos meseros son de primera pero uno que otro mesero y alguna recepcionista con pesima actitud. Es un gran hotel pero se le ve la falta de mantenimiento y poca ocupación. ##### Jorge Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Paulina García Jul 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Magnífico y la atención de primera ##### Paulina García Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Santiago Jun 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Servicio al cliente de primera El hotel es muy bonito con un lenguaje arquitectónico único. La comida excelente también. Pero lo mas destacable fue que siempre nos atendieron muy bien. El hotel estaba en remodelación en algunas secciones y se escuchaba ruido en la habitación pero en el momento en que llamé a recepción para comentar esto dejaron de trabajar y llegó el silencio. Esa y otras peticiones las cumplieron sin dudar. Yo soy hotelero y aprecio mucho cuando el servicio al cliente es siempre con un "sí". Bien por todo el equipo de Encanto ##### Santiago Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Jaime Ariel Jun 7, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estadia horrible No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención ##### Jaime Ariel Stayed 3 nights in Jun 2024 ### 6/10 Okay #### Diego May 13, 2024 Liked: Cleanliness, amenities, property conditions & facilities The service is friendly but really slow ##### Diego Stayed 2 nights in May 2024 ### 8/10 Good #### Richard Apr 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️ ##### Richard Stayed 3 nights in Apr 2024 ### 8/10 Good #### Paco Feb 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel muy bonito. Las instalaciones están muy bien. Pero la habitación que reservamos, es con alberca privada, pero no la calientan, está muy fría. El cancel para salir a la alberca, está muy pesado y es difícil abrirlo , por lo que es bastante incómodo estar entrando y saliendo. La comida extremadamente cara, de sabor bien, pero normal. ##### Paco Stayed 3 nights in Feb 2024 ### 2/10 Terrible #### Andres Feb 3, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Además de las condiciones insalubres, el hotel se negó a devolverme el dinero a pesar de los problemas evidentes. El personal era grosero e indiferente, la comida dejaba mucho que desear y las instalaciones estaban en un estado lamentable. Fue una experiencia completamente insatisfactoria. ##### Andres Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Pablo David Jan 5, 2024 Disliked: Staff & service, property conditions & facilities Se me hace una falta de respeto que no hayan dejado cancelar o cambiar fechas por la tempestad del huracán, el agua olía a caño, el servicio era nefasto, dos veces no tuve agua en la habitación, la comida era malísima, no entiendo porque cobran el IVA en alimentos y la cena de fin de año horrible. Es una falta de respeto que no contesten las llamadas y tú sabes si quieres o darle la oportunidad al hotel y al final te cobran 530 de propinas diario, tú sabes si lo dejas o no es un robo total y la vdd nunca en mi vida regresaría a ese lugar ##### Pablo David Stayed 5 nights in Dec 2023 ## Expedia's Latest Trends ### Hotels > [Thompson Zihuatanejo, A Beach Resort, by Hyatt](https://www.expedia.ca/Zihuatanejo-Hotels-Thompson-Zihuatanejo.h530278.Hotel-Information) > > [Ritz Acapulco Hotel All Inclusive](https://www.expedia.ca/Acapulco-Hotels-Ritz-Acapulco-Hotel-De-Playa.h460536.Hotel-Information) > > [Hotels in Dieppe](https://www.expedia.ca/Dieppe-Hotels.d57817.Travel-Guide-Hotels) > > [HS HOTSSON Hotel Acapulco](https://www.expedia.ca/Acapulco-Hotels-HS-HOTSSON-Smart-Acapulco.h480772.Hotel-Information) > > [Hotels in Maui](https://www.expedia.ca/Maui-Hotels.d180073.Travel-Guide-Hotels) > > [Hotel Aura del Mar](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Aura-Del-Mar.h1152128.Hotel-Information) > > [Hotel Irma](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Irma.h173536.Hotel-Information) > > [Playa Suites](https://www.expedia.ca/Acapulco-Hotels-Playa-Suites.h1397726.Hotel-Information) > > [Dreams La Romana Resort & Spa - All Inclusive](https://www.expedia.ca/San-Rafael-Del-Yuma-Hotels-Hilton-La-Romana.h662588.Hotel-Information) > > [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > > [Hotel Palacio Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Hotel-Palacio-Mundo-Imperial.h2191784.Hotel-Information) > > [Courtyard by Marriott Kingston Highway 401/Division Street](https://www.expedia.ca/Kingston-Hotels-Courtyard-By-Marriott-Kingston-Highway-401Division-Street.h3581010.Hotel-Information) > > [Dreams Acapulco Resorts & Spa - All Inclusive](https://www.expedia.ca/Acapulco-Hotels-Dreams-Acapulco-Resort-Spa-All-Inclusive.h36777013.Hotel-Information) > > [Princess Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Princess-Mundo-Imperial.h12592270.Hotel-Information) > > [Filmores Hotel](https://www.expedia.ca/Toronto-Hotels-Filmores-Hotel.h34108153.Hotel-Information) > > [Hotels in Hamilton](https://www.expedia.ca/Hamilton-Hotels.d3963.Travel-Guide-Hotels) > > [Catalina Beach Resort](https://www.expedia.ca/Zihuatanejo-Hotels-Catalina-Beach-Resort.h64050.Hotel-Information) > > [Family Hotels in Mexico](https://www.expedia.ca/Destinations-In-Mexico-Family-Hotel.0-0-d117-tFamilyHotel.Hotel-Filter-Destinations) > > [Las Brisas Acapulco](https://www.expedia.ca/Acapulco-Hotels-Las-Brisas-Acapulco.h23260.Hotel-Information) > > [Krystal Beach Acapulco](https://www.expedia.ca/Acapulco-Hotels-Krystal-Beach-Acapulco.h67303.Hotel-Information) > > [Las Torres Gemelas Acapulco](https://www.expedia.ca/Acapulco-Hotels-Las-Torres-Gemelas-Acapulco.h1139576.Hotel-Information) > > [Hotel Emporio Acapulco](https://www.expedia.ca/Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648.Hotel-Information) > > [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to London (LHR)](https://www.expedia.ca/lp/flights/yyz/lhr/toronto-to-london) > > [Flights from Calgary](https://www.expedia.ca/lp/flights/178245/flights-from-calgary) > > [Flights from London (YXU) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/yxu/yow/london-to-ottawa) ### Cars > [Car rentals in Winnipeg](https://www.expedia.ca/Car-Rentals-In-Winnipeg.d6141041.Car-Rental-Guide) > > [Car rentals in Montreal](https://www.expedia.ca/Car-Rentals-In-Montreal.d178288.Car-Rental-Guide) ### Activities > [Things to do in Puerto Plata](https://www.expedia.ca/Things-To-Do-In-Puerto-Plata.d6048790.Travel-Guide-Activities) ### Packages > [Barbados Vacations](https://www.expedia.ca/Barbados.d16.Destination-Travel-Guides)