Title: Encanto Acapulco (Resort) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179991&destination=Acapulco%2C+Guerrero%2C+Mexico&selected=3433604&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Acapulco A restorative coastal retreat where travelers can indulge in rejuvenating spa treatments, savor delicious cuisine, and take in stunning ocean panoramas ## Photo gallery for Encanto Acapulco ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/64bdd6c1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/becdd134-d208-448c-9d73-b2eddac55e9a-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Interior - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/a923b4b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/09bbd6c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, individually decorated - Encanto Acapulco (Acapulco)](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/bb6d008c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Apr. 8 - Apr. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 9 - Apr. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Ocean Balcony Suite - King ![Ocean Balcony Suite - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/663ed162.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - King 9.0 Wonderful 4 reviews - Sea view - 656 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Ocean Pool Villa - King ![Ocean Pool Villa - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/96a38016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Pool Villa - King 9.2 Wonderful 5 reviews - Ocean view - 1227 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Ocean Balcony Suite - 2 Double ![Ocean Balcony Suite - 2 Double](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/58c1cce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Balcony Suite - 2 Double - Ocean view - 656 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Ocean Designer Suite - King ![Ocean Designer Suite - King](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/2899a507.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean Designer Suite - King 10.0 Exceptional 2 reviews - Sea view - 1001 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information) ## About the area Located in Brisas del Marqués, a neighborhood in Acapulco, Encanto Acapulco is near the airport and by the ocean. Chapel of Peace and Plaza Isla Diamante are notable landmarks, and some of the area's activities can be experienced at Club de Yates de Acapulco and Tres Vidas Golf Club. Check out an event or a game at Arena GNP Seguros, and consider making time for Botanical Gardens of Acapulco, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) [View more Resorts in Acapulco](https://www.expedia.ca/Acapulco-Resort-Hotels.d179991-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.81513%2C-99.86085&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=a7B1d0kvxHqgjU4iGfQAlIFllLM=) Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887 ### What's nearby - ![Chapel of Peace](https://images.trvl-media.com/place/6075584/e7f500ee-621a-46b4-ae58-e1679b3bbd8f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Chapel of Peace 5 min drive \- 1.9 km - ![La Quebrada Cliffs](https://images.trvl-media.com/place/6057276/55f814ff-966b-4232-800d-8198ccef0069.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Quebrada Cliffs 37 min drive \- 16.1 km - Capilla Del Atardecer 1 min walk \- 0.0 km - Arena GNP Seguros 19 min drive \- 6.7 km - Forum de Mundo Imperial 40 min drive \- 14.2 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) 21 min drive ### Restaurants - Sí Señor Acapulco 8 min drive - Praya 8 min drive - Bora Bora 15 min walk - Zibu 4 min drive - Punta Sirena 19 min walk ## About this property ### Encanto Acapulco Luxury boutique resort located near Chapel of Peace with rooms refurbished in 2024 Located close to Botanical Gardens of Acapulco and Arena GNP Seguros, Encanto Acapulco provides a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in a hot stone massage, a manicure/pedicure, and a body scrub at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a garden, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free valet parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - Babysitting (surcharge), outdoor furniture, and concierge services Room features All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning. Extra amenities include: - Children's slippers and travel cribs - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with streaming services and premium channels - Furnished balconies or patios, wardrobes/closets, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/226b2f0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,298 reviews CA $163 CA $195 total includes taxes & fees Apr 16 - Apr 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/10000/5600/5544/d9236ade.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Real Acapulco Diamante Pichilingue - On private beach - Pool - Spa - Kids pool 9.0 Wonderful 1,015 reviews CA $198 CA $238 total includes taxes & fees Apr 21 - Apr 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=5544&PinnedHotelID=5544&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/13000000/12610000/12605400/12605366/2fd5e88f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre Mundo Imperial Granjas del Marqués - Pool - All-inclusive - Pet friendly - Restaurant 8.4 Very good 1,000 reviews CA $139 CA $189 total includes taxes & fees May 3 - May 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=12605366&PinnedHotelID=12605366&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191784/775dc41c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Mundo Imperial Puente del Mar - Pool - Hot tub - Spa - All-inclusive 8.4 Very good 999 reviews CA $139 CA $189 total includes taxes & fees May 3 - May 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=2191784&PinnedHotelID=2191784&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/4000000/3420000/3412300/3412223/886353a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Cabo Marques Acapulco - Pool - Spa - Pet friendly - Parking included 9.4 Exceptional 788 reviews CA $431 CA $582 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=3412223&PinnedHotelID=3412223&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids pool 8.4 Very good 1,689 reviews CA $136 CA $163 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Ocean View King | Balcony view](https://images.trvl-media.com/lodging/13000000/12600000/12592300/12592270/56634b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Princess Mundo Imperial Granjas del Marqués - Pool - Spa - All-inclusive - Pet friendly 8.2 Very good 1,001 reviews CA $178 CA $236 total includes taxes & fees May 6 - May 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=12592270&PinnedHotelID=12592270&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/26600/26560/166b7a36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Acapulco Villas Costera Acapulco - Pool - Spa - Pet friendly - Kids pool 9.2 Wonderful 1,077 reviews CA $192 CA $231 total includes taxes & fees Apr 16 - Apr 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/ebc3812b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Kids pool - Free WiFi 8.6 Excellent 1,018 reviews CA $126 CA $156 total includes taxes & fees May 5 - May 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-05&endDate=2026-05-06&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/bda57c1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Beach Acapulco Costera Acapulco - Pool - Hot tub - All-inclusive - Kids pool 7.0 Good 1,011 reviews CA $108 CA $129 total includes taxes & fees May 4 - May 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-04&endDate=2026-05-05&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3433604,23260,5544,12605366,2191784) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Shopping center shuttle (surcharge) - Free covered valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar - Free daily manager's reception ### Restaurants on site - Restaurante Origen - RestauranteTerraza ### Things to do - Full-service spa - Health club - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool - Travel crib ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center (1,018 square feet of space) - Meeting rooms ### Outdoors - Garden - On the bay - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Pool access ramp on site - Pool hoist on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 5 floors - At least 80% of food locally-sourced - Banquet hall - Beaux Arts architecture - Built in 2009 - Designated smoking areas - Local artist showcase - No plastic water bottles - Renovated guestrooms - January 2024 - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels - iPod dock - Streaming services ### Food and drink - 24-hour room service - Champagne service - Minibar ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children - Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 11 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encanto Acapulco Encanto Hotel Hotel Encanto Acapulco Encanto Acapulco Hotel Encanto Acapulco Resort Encanto Resort Hotel Encanto Encanto Acapulco Resort Encanto Acapulco Acapulco Encanto Acapulco Resort Acapulco ## Frequently asked questions ### Does Encanto Acapulco have a pool? ### How much does it cost to stay at Encanto Acapulco? ### Is Encanto Acapulco pet-friendly? ### How much is parking? ### What time is check-in at Encanto Acapulco? ### What time is check-out at Encanto Acapulco? ### Does Encanto Acapulco provide a shuttle to the airport? ### Where is Encanto Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Encanto Acapulco Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 358 8 - Good 98 6 - Okay 26 4 - Poor 13 2 - Terrible 24 ## Reviews Verified ### 10/10 Excellent #### robert Jan 29, 2026 Liked: Cleanliness, amenities, property conditions & facilities Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto. ##### robert Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Alejandro Jan 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent experience but the service was slow. ##### Alejandro Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Verified traveller Oct 18, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Acapulco! Warm service and the best views of the Acapulco Bay! Origen restaurant is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/6D7542D612D6A2DD832E62F82FF272234D172CA01666137414192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4B7E4A787ABAEBBD233BB5FD70DDE585843037C41666137421995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DFE9E560D831EDA5549F13B71C5BBEA83CB13F141666137415869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01046B41F040628D3C7F5D78AF40798DC3BDCBD41666137625535.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Oct 2022 Verified ### 10/10 Excellent #### Gabriela May 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing experience the property has great view and the service is excellent!! ##### Gabriela Stayed 2 nights in May 2023 Verified ### 10/10 Excellent #### nathan Mar 2, 2023 Liked: Staff & service, amenities, property conditions & facilities Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property! ##### nathan Stayed 5 nights in Feb 2023 Verified ### 10/10 Excellent #### Magally Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Magally Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Isaac Dec 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing ##### Isaac Verified ### 10/10 Excellent #### Julian Apr 9, 2025 Liked: Cleanliness, staff & service, amenities . ##### Julian Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### monica Oct 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level. ##### monica Stayed 6 nights in Oct 2022 Verified ### 6/10 Okay #### Diego May 13, 2024 Liked: Cleanliness, amenities, property conditions & facilities The service is friendly but really slow ##### Diego Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Richard Apr 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️ ##### Richard Stayed 3 nights in Apr 2024 Verified ### 8/10 Good #### Penélope Mar 25, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Si ##### Penélope Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Oscar Rene Mar 23, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sin dudas un lugar de Encanto, pasamos una estancia súper. ##### Oscar Rene Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Alejandro Mar 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel. ##### Alejandro Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Juan Miguel Mar 16, 2026 Liked: Staff & service, property conditions & facilities El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas. ##### Juan Miguel Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Sergio Alfredo Gonzalez Mar 10, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantástico todo! ##### Sergio Alfredo Gonzalez Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Jose Benjamin Feb 8, 2026 Liked: Cleanliness, property conditions & facilities La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora ![](https://a.travel-assets.com/ugc/hotel-reviews/215fa345-a680-42e7-a78a-e5d013835400-1770524171753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Benjamin Stayed 2 nights in Jan 2026 Verified ### 2/10 Terrible #### José Jan 18, 2026 Disliked: Cleanliness, property conditions & facilities La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables ##### José Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Karla Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities Las instalaciones están muy chulas… ![](https://a.travel-assets.com/ugc/hotel-reviews/7d06cf7d-d5fb-4aea-82c3-7deb1d014bd2-1768317995654.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karla Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Eduardo Jan 9, 2026 Liked: Cleanliness, staff & service, property conditions & facilities El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios. ##### Eduardo Stayed 4 nights in Dec 2025 Verified ### 6/10 Okay #### Nuria Jan 3, 2026 Liked: Amenities, property conditions & facilities Disliked: Cleanliness Tardaron casi 2 horas en darnos la habitación, la limpieza es deficiente, el servicio de alimentos sumamente lento, los cuartos muy ruidosos se escuchan los cuartos de junto y la música del restaurante. ##### Nuria Stayed 6 nights in Dec 2025 Verified ### 8/10 Good #### Santiago Cano Dec 30, 2025 Liked: Cleanliness, amenities Comida y habitación. ##### Santiago Cano Stayed 5 nights in Dec 2025 Verified ### 2/10 Terrible #### Natasha Dec 7, 2025 Disliked: Staff & service, amenities, property conditions & facilities Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio ##### Natasha Stayed 1 night in Nov 2025 Verified ### 8/10 Good #### Minseung Nov 30, 2025 Liked: Cleanliness, staff & service El aire acondicionado no servía tan bien, y en las villas no había señal, y el wifi era muy lento ##### Minseung Stayed 3 nights in Nov 2025 Verified ### 8/10 Good #### Lindsey Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities El lugar es hermoso, la habitación, el hotel en general. Pero el servicio y atención del personal podría mejorar ##### Lindsey Stayed 2 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [Caleta View Hotel and Bungalows](https://www.expedia.ca/Acapulco-Hotels-Caleta-View-Hotel-And-Bungalows.h17037385.Hotel-Information) > - [Ritz Acapulco Hotel All Inclusive](https://www.expedia.ca/Acapulco-Hotels-Ritz-Acapulco-Hotel-De-Playa.h460536.Hotel-Information) > - [HS HOTSSON Hotel Acapulco](https://www.expedia.ca/Acapulco-Hotels-HS-HOTSSON-Smart-Acapulco.h480772.Hotel-Information) > - [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > - [La Isla Residences Zona Diamante Ocean Front View](https://www.expedia.ca/Acapulco-Hotels-La-Isla-Residences-Zona-Diamante-Ocean-Front-View.h87794870.Hotel-Information) > - [La Escollera Suites Adults Only](https://www.expedia.ca/Zihuatanejo-Hotels-La-Escollera-Suites-Adults-Only.h12704116.Hotel-Information) > - [Casa Ixtapa-Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Casa-Ixtapa-Zihuatanejo.h33326477.Hotel-Information) > - [Casa De Los Angeles](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Casa-De-Los-Angeles.h34179975.Hotel-Information) > - [Diamond Princess House Acapulco](https://www.expedia.ca/Acapulco-Hotels-Diamond-Princess-House-Acapulco.h19484936.Hotel-Information) > - [Hotels in Salt Lake City](https://www.expedia.ca/Salt-Lake-City-Hotels.d178302.Travel-Guide-Hotels) > - [Hotel Los Arcos](https://www.expedia.ca/Taxco-Hotels-Hotel-Los-Arcos.h9559960.Hotel-Information) > - [Villa Terrasol](https://www.expedia.ca/Acapulco-Hotels-Villa-Terrasol.h25149704.Hotel-Information) > - [Luxury & Beauty at the Grand Mayan Resorts Throughout Mexico](https://www.expedia.ca/Acapulco-Hotels-Luxury-Beauty-At-The-Grand-Mayan-Resorts-Throughout-Mexico.h39955877.Hotel-Information) > - [Mayan Lakes 12](https://www.expedia.ca/Acapulco-Hotels-Mayan-Lakes-12.h25149639.Hotel-Information) > - [Casa en Playa Encantada](https://www.expedia.ca/Acapulco-Hotels-Casa-En-Playa-Encantada.h29745355.Hotel-Information) > - [Bungalows La Madera](https://www.expedia.ca/Zihuatanejo-Hotels-Bungalows-La-Madera.h12746091.Hotel-Information) > - [Casa Luz de Luna](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Casa-Luz-De-Luna.h33486763.Hotel-Information) > - [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) > - [Hotel Corona Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Corona-Zihuatanejo.h11911397.Hotel-Information) > - [Depto. Diamante Lakes](https://www.expedia.ca/Acapulco-Hotels-Depto-Diamante-Lakes.h25149675.Hotel-Information) > - [Hotel del Pescador BeachFront](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Hotel-Del-Pescador.h41345883.Hotel-Information) > - [Sleeps 6, amazing La Ropa bay views, newly available , over 3000 square feet!](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Newly-Available.h39038458.Hotel-Information) > - [Casa Encantadora is your dream vacation. Fully staffed with cook, maid & more.](https://www.expedia.ca/Zihuatanejo-Hotels-Casa-Encantadora-Is-Your-Dream-Vacation-Fully-Staffed-Villa-With-Cook.h22719236.Hotel-Information) > - [Casa Angelina](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Casa-Angelina.h45520155.Hotel-Information) > - [Marina Diamante Residence Complete apartment in Acapulco Diamante](https://www.expedia.ca/Acapulco-Hotels-Marina-Diamante-Residence-Departamento-Completo-En-Acapulco-Diamante.h44555179.Hotel-Information) ### Flights > - [Flights from Cancun (CUN) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/cun/yyz/cancun-to-toronto) > - [Etihad Airways](https://www.expedia.ca/Etihad-Airways-Flights.cEY.Travel-Guide-Airlines)