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Overview of Dreams Acapulco Resorts & Spa

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Featured Image
On the beach, free beach cabanas, beach umbrellas, beach towels
In-room safe, laptop workspace, iron/ironing board, free WiFi
In-room safe, laptop workspace, iron/ironing board, free WiFi
In-room safe, laptop workspace, iron/ironing board, free WiFi

Dreams Acapulco Resorts & Spa

4 out of 5

3.6/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationIcacos Beach2 min walk
    Popular LocationEl Veladero National Park10 min walk
    Popular LocationEl Rollo Acapulco11 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)24 min drive

Choose dates to view prices

Deluxe Room, 1 King Bed

No guest room rating
  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Family Suite, Ocean View (Preferred Club)

  • 947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

No guest room rating
  • 1432 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Breakfast Plan Deluxe Partial Ocean View Double Beds

  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront

  • 1432 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

No guest room rating
  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Partial Ocean View

5/5 guest room rating
  • 624 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

  • 624 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

5/5 guest room rating
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Breakfast Plan Deluxe Tropical View King Bed

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

No guest room rating
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)

  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room (Deal of the Day)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Breakfast Plan Deluxe Partial Ocean View King Bed

  • 624 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds

5/5 guest room rating
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

Breakfast Plan Deluxe Tropical View Double Beds

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

Room Standard With Sea View

  • Sleeps 2
  • 1 King Bed(s)

About this area

Acapulco

Located in Acapulco, Dreams Acapulco Resorts & Spa is in a shopping district and on the beach. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Icacos Beach and Condesa Beach. Traveling with kids? Consider Naval History Museum and Barco Palao.
Popular Location

What's nearby

  • Icacos Beach - 2 min walk
  • El Veladero National Park - 10 min walk
  • El Rollo Acapulco - 11 min walk
  • Acapulco Convention Center - 19 min walk
  • Botanical Gardens of Acapulco - 5 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 25 min drive

Restaurants

  • Barefoot Grill — 1 min walk
  • Coco Cafe — 1 min walk
  • Buffalo Xtreme Acapulco — 5 min walk
  • 100% Natural — 6 min walk
  • El Pesca'O — 7 min walk

About this property

Dreams Acapulco Resorts & Spa

Upscale resort on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Dreams Acapulco Resorts & Spa's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 605 rooms offer free WiFi, balconies, and plasma TVs with cable channels. Other amenities available to guests include 24-hour room service, ceiling fans, and laptop-compatible safes.
Dreams Acapulco Resorts & Spa offers 605 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and irons/ironing boards. Rooms open to balconies. 42-inch plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, PEVONIA. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Dreams Acapulco Resorts & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Valet parking on site (USD 120 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 5 restaurants and 1 coffee shop/café
  • 5 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Designer stores
  • Fitness center
  • Full-service spa
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms - 11

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Terrace

Spa

  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Cable channels

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 1000 per pet, per night
Dogs welcome
1 per room (up to 22 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 120 per night (in/out privileges)
  • Pet fee: USD 1000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Dreams Acapulco & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel
Dreams Acapulco Resort & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel Acapulco
Dreams Acapulco Resort Spa
Dreams Acapulco Resorts Spa
Dreams Acapulco Resorts & Spa Resort
Dreams Acapulco Resorts & Spa Acapulco
Dreams Acapulco Resorts & Spa Resort Acapulco
Dreams Acapulco Resorts Spa Optional All Inclusive
Dreams Acapulco Resorts Spa – Optional All Inclusive

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 6 out of 24 reviews
5 - Excellent 25%
Rating 4 - Good. 11 out of 24 reviews
4 - Good 46%
Rating 3 - Okay. 2 out of 24 reviews
3 - Okay 8%
Rating 2 - Poor. 2 out of 24 reviews
2 - Poor 8%
Rating 1 - Terrible. 3 out of 24 reviews
1 - Terrible 13%

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Property conditions & facilities
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2020

2/5 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall, I was disappointed with this resort. The food was absolutely horrible (limited variety and it was often cold). Secondly, unlike Cancun and other vacation destinations in Mexico who cater to large int'l travelers and speak English, the Dreams staff spoke very little English. The resort is located in a nice location but it's dated and is in need a renovation. This resort geared towards a "families / kids" then adults. Single adults or couples that want to get away you may want to try another resort. Lastly, when I was trying to relax on the resort's private beach, there were a lot of local people that were walking up to the guest and trying to sell stuff (They were relentless). The resort security said nothing! It was also a safety issue since I was traveling alone. I wouldn't recommend this resort.
Stayed 4 nights in Dec 2019

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel opened 24 days before arrival by us. Too many things weren’t ready, like 3 of their restaurants weren’t open. Only 2 of 5 elevators were working. They put me in the wrong room despite asking explicitly what kind of room it was. They moved me the next day but the AC didn’t work the first 3 days. Food and drinks were inconsistent for quality and it was obvious their staff seriously lacked training. Nice people doing their best to serve, but poorly trained. That said, there were many aspects of the trip we really enjoyed. Pool and crew were excellent. Attention from staff was very good. But things like getting maintenance to our room 5 different times to finally fix the AC was frustrating and involved a lot of my vacation time. Oh! And there were two occasions where untrained staff were going to restrict my access to the restaurants for dress code violations.. both times upper management checked me out and passed me. And later they let people in wearing beach attire... to many things not right.
Stayed 7 nights in Nov 2019