Room was lovely, staff were nice, the outside check in service said we could check in at 12, but then the staff said 3pm so we just stuck to the latter. The only downfall was the lack of the chocolate fountain (a big factor in why we paid more for this hotel than other cheaper ones - it was perfect for the chocolate part of our Switzerland holiday). The morning we arrived we saw it all dried up - clearly hadn’t been used for a while due how the chocolate at the bottom had separated, then we saw staff take it out of the lobby, we hoped to clean and restart as multiple guests checked in when we did but we didn’t see it again before we checked out the following day. Lovely hotel though, the theming is really cool without being too much, room was lovely, clean and spacious and we were given a small chocolate on arrival, just a shame the fountain wasn’t running for our stay!