Bungalow | Terrace/patio
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Reviews of Hotel J.B.

2.5 out of 5
Hotel J.B.
Carretera Playa La Ropa s/n, Zihuatanejo, GRO

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 79 reviews" "
Rating 8 - Good. 32 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 7 out of 79 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the modest cost.
Stayed 1 night in Mar 2024

10/10 Excellent

Marietta

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, inviting pool that was just the right temperature. Very clean, well kept property and very clean rooms. Lovely place to stay and so close to La Ropa beach.
Stayed 1 night in Feb 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, room comfort
Diamond in the ruff!
We loved it. Eddie the front desk manager won hour heart on the first evening we checked in. We noticed that the bathroom floor of our unit was very wet – the toilet was leaking. We brought it to his attention & within 10 minutes he had a new water cable hooked up and the drip/leak was fixed. Awesome! Then he saw our camping cooler – and without even asking he brought a small refrigerator into our room – once again noticing and taking the initiative – just amazing! We would definitely be happy to stay there again – the outdoor kitchen is a nice touch – Only one thing to improve on add more glassware and more silverware. The owner Juan, Was delightful. We can see why his employees are so wonderful – the apple does not fall far from the tree. The place just needs a little bit of TLC – a little paint. Thanks KC & Cindy
Stayed 3 nights in Jan 2024

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and quiet location. Close to the beach, good restaurants in the area. Has an outdoor cooking are. The pool is nice to have. Great staff
Stayed 5 nights in Mar 2023
Response from robert on Mar 24, 2023
Thank you for your visit

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bmw
Always fast check inn the grounds are nice and the rooms nice 💖
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the many different people who stayed there from various places in mexico
Stayed 5 nights in Jul 2021
Response from roberto on Aug 14, 2021
We hope to see you soon

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zihua
Very nice, comfortable clean
Stayed 1 night in May 2021
Response from roberto on Jun 28, 2021
Thank you very much for staying here, greetings

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was supper friendly! Place was clean and great location!
Stayed 4 nights in Jan 2020
Response from jb on Mar 11, 2020
gracias

10/10 Excellent

DanE, Morelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location! Close to bus lines and within walking distance to Playa La Ropa (5 Minutes). Good crrew, and the amenities like a completge kitchen and barbecue outside. And smal but nice pool.
Stayed 3 nights in Dec 2019
Response from de la barrera on Dec 20, 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel.Staff was friendly and helpful .
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2019

6/10 Okay

Aedan

No impressed. Cold showers
Wasn’t impressed. Booked this hotel based on reviews just for the night. Liked the near by beach but the hotel itself could really use a renovation. Couldn’t get hot water in the shower. Don’t know if it was just our room or what. Nonetheless not enjoyable when all you want to do is shower and go to bed.
Stayed 1 night in Dec 2018

8/10 Good

Lloyd, Winnipeg Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice economy hotel close to La Ropa beach
Stayed for 2 nights and thoroughly enjoyed. Small pool just out side my room was clean and in good condition. Room was clean, hot water in shower, air conditioner and fan worked perfectly. Staff was friendly and very helpful given the language barrier. 3 excellent restaurants within 5 minute walk. All in all a good experience.
Stayed 2 nights in Mar 2018

8/10 Good

chris, calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with nice pool.
The hotel has a great location for catching the little buses to go into down or the marina. Great restaurants just up the street, Jungle pizza, Sixtinos and a great Italian place a few blocks walk. the only negative about the hotel was that, on the first day, a piece of woodwork from the closet fell down and cut and bruised my girlfriend, when I mentioned it to the staff they basically changed the subject so the conflict went away. I felt that this was very unprofessional. It would have been fair to give us a small discount or a night for free.
Stayed 8 nights in Feb 2018

6/10 Okay

Billi, Vancouver BC

Disliked: Room comfort
Mediocre accommodations
The hotel photos were somewhat misleading. The room was generally clean and quaint but small. The bathroom was physically rundown although clean. The staff were very friendly and helpful; however only the manager could speak some English and he was not often there. Families arriving after us in adjacent rooms were extremely noisy with loud music inside and at the pool, children running and screaming everywhere, and abundant partying outside our patio door to the courtyard and the pool. There was no coffee anywhere in the room or outside, and no restaurants within less than 15-20 min walk to purchase one. We were there only one night.
Stayed 1 night in Dec 2017
Response from juan de la barrera on Jan 10, 2018
Thank you very much for your comments, we will work on these mentioned details

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Cleanliness, room comfort

2/10 Terrible

Lorrie, Drumheller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible night
This hotel was dirty, our bed was as hard as cement and the noise was horrible. We did not sleep all night. Our room was so dirty we were afraid to get in the bed. We were booked in for 3 nights and only stayed 1 night. They would not refund our money.

8/10 Good

M, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel close to beach
The hotel is clean but old, well kept, lots of hot water, nice swimming pool, attentive Mexican staff, a few restaurants within walking distance and a few blocks from the beach.

8/10 Good

Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
todo bien, de acuerdo al precio.
Stayed 2 nights in Jul 2022

8/10 Good

carlos gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito hotel
Un lugar muy agusto, habitación amplia,limpia y la alberca muy rica
Stayed 1 night in Feb 2022
Response from robert on Feb 12, 2022
gracias por su visita, saludos y esperamos verlos pronto

10/10 Excellent

Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Muy buena ubicacion
Stayed 4 nights in Jan 2022
Response from robert on Feb 5, 2022
gracias por sus comentarios esperamos verlos pronto

8/10 Good

Gaby

Stayed 3 nights in Dec 2021

8/10 Good

miguel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Recomendable. Excelente relacion precio-servicio.
Stayed 3 nights in Jun 2021
Response from roberto on Jun 28, 2021
gracias por su visita, saludos.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Stayed 3 nights in Mar 2020

8/10 Good

Victor Hugo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Puede mejorar con poco esfuerzo
Las camas no son cómodas son algo duras nosotros éramos 4 y solo nos ponían 3 toallas y había que ir por una toalla simpre a reseepcion al principio No había agua caliente hasta que la solicitamos . Son poco amables sobre todo el personal de la mañana . Todo muy limpio la alberca también muy limpia
Stayed 5 nights in Mar 2020
Response from jb on Mar 18, 2020
gracias ,un saludo

10/10 Excellent

Víctor Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from jb on Mar 10, 2020
mucas gracias por su atencion estamos para servirle,cuando guste usted,saludos

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from jb on Mar 11, 2020
gracias

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Muy buena ubicación. Excelente servicio. Lo malo fue que no hubo agua caliente en la regadera.
Stayed 4 nights in Dec 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable
Muy buen lugar para hospedarse, cerca de la playa la ropa, instalaciones muy limpias, la alberca muy bien, la gente que atiende exelente, me gusto mucho la estancia.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato y las personas que trabajan ahí son muy amables
Stayed 3 nights in Aug 2019
Response from JUAN on Sep 5, 2019
MUCHAS GRACIAS POR SUS COMENTARIOS LOS ESPERAMOS PRONTO NUEVAMENTE

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Todo bien!!! Relativo al precio
Stayed 3 nights in Jul 2019
Response from JUAN on Sep 5, 2019
MUCHAS GRACIAS POR SUS COMENTARIOS LOS ESPERAMOS PRONTO NUEVAMENTE

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien, las intalaciones bien el personal muy amable
Stayed 5 nights in Jul 2019
Response from JUAN on Sep 6, 2019
MUCHAS GRACIAS POR SUS COMENTARIOS LOS ESPERAMOS PRONTO NUEVAMENTE

10/10 Excellent

consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable la zona está dentro de la naturaleza y se encuentra muy limpio
Stayed 1 night in Apr 2019
Response from JUAN on Sep 5, 2019
MUCHAS GRACIAS POR SUS COMENTARIOS LOS ESPERAMOS PRONTO NUEVAMENTE

4/10 Poor

Verified traveller

Disliked: Staff & service
PEDI CANCELAR MI ESTANCIA ..POR RAZONES MUY FUERTES PERSONALES Y NO SE ME APOYO
Stayed 1 night in May 2019
Response from JUAN on Jun 6, 2019
HOLA CCUANDO USTED HACE UNA RESERVACION POR ESTE BUSCADOR ,AHI APARECEN EN CADA HOTEL SUS NORMAS DE CANCELACION

8/10 Good

German

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Luis Alonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente lugar
Increíble el trato con el personal muy amable el lugar que no es del tamaño de un hotel enorme se siente más cómodo casi como en casa,a 5 minutos de la playa caminando en una zona muy tranquila ideal para descansar
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ESTANCIA MUY AGRADABLE.
EL HOTEL Y EL SERVICIO MUY BIEN. ALBERCA E INSTALACIONES LIMPIAS Y AGRADABLES. EL UNICO INCONVENIENTE ES QUE YO RESERVE DOS HABITACIONES Y SOLO ME ASIGNARON UNA, AUNQUE FUE SUFICIENTE PARA LAS PERSONAS QUE FUIMOS, AUN ASÍ HOTELES.COM DEBERÍA INFORMAR CUANDO LA RESERVACIÓN NO SE PUEDE REALIZAR CONFORME A LO QUE SE INDICA EN LA CONFIRMACIÓN.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
En el viaje a Zihuatanejo mi mamá se puso muy enferma y la hospitalizaron, ya no pude llegar solicite la cancelación que era para el día siguiente y el empleado del hotel me dijo que se cancelaba 14 días antes, si tenía una semana que había reservado, de inmediato me realizo el cargo y me contesto super grosero se mne hizo pésimo que alguien de servicio respondiera así. No volvería a reservar solo por eso
Stayed 1 night in Mar 2019

8/10 Good

Luis, Morelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, hospitalidad y comodidad, tal vez les falta ampliar la cobertura del wi-fi
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentirse como en casa, espacios amplios, jardines bonitos, muy agradable ambiente y tranquilo, colores del hotel muy bonitos, cocina bien y la utilizamos todos los dias, justo lo que buscábamos,
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Un hotel muy sencillo,creo que hay mejorcitos poniendo un poco más de dinero,vale la pena gastar un poco más
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2018
Response from juanito on Nov 16, 2018
gracias por sus comentarios

8/10 Good

VTP, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno para unos dias
EXELENTE trató lo recomendamos ampliamente, es un hotel bueno en servicios y ubicación
Stayed 1 night in Sep 2018

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Bien. Solamente fue x un día
Stayed 1 night in Aug 2018

10/10 Excellent

Lily, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El hotel está muy bien ubicado, hay transporte público que deja en las puertas del hotel, se puede llegar a la playa por una vereda bastante cerca. Muy limpio y el personal muy atento. El wi-fi no es bueno.
Stayed 2 nights in Aug 2018
Response from juan de la barrera on Aug 15, 2018
MUCHAS GRACIAS ,ESPERAMOS SERVIRLOS COMO SE MERECEN SIEMPRE QUE ESTEN CON NOSOTROS,SALUDOS

8/10 Good

OCTAVIO, Apaseo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buen hotel cerca de la playa
Hotel cerca de la playa, lo malo las camas están en base de cemento
Stayed 5 nights in Jul 2018
Response from juan de la barrera on Aug 17, 2018
MUCHAS GRACIAS,ESPERAMOS SERVIRLE SIEMPRE QUE ESTEN CON NOSOTROS

6/10 Okay

Vale, Toluca

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cobro doblen en el check-in
Se me hizo un cobro doble en el check-in uno al hacer la reservacion y el otro al llegar al hotel.
Stayed 2 nights in Apr 2018

8/10 Good

Ricardo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable, cerca de la playa.
El Hotel en general es bueno, no cuenta con restaurante pero esta cercano a varios, por otro lado, el camino a la playa es bastante agradable y no esta lejos.
Stayed 1 night in Dec 2017
Response from juan de la barrera on Jan 13, 2018
Muchas gracias por su comentario

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Bonito hotel, falta limpieza
Hay que traer automóvil para visitar lo mejor de ixtapa estando aquí, deja que desear en limpieza, se disfruta la alberca, y la cocina tiene, 3 platos, una sartén, un par de cucharas.
Stayed 3 nights in Nov 2017
Response from hoteljb on Nov 11, 2017
Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema ,la cocina solo cuenta con lo mas básico señalado. Gracias por su opinión.