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Reviews of Willa Excelsior

3 out of 5
Willa Excelsior
ul. Grunwaldzka 9, Zakopane

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 43 reviews" "
Rating 8 - Good. 13 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
No oulets in room
Stayed 2 nights in Oct 2023

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Tony

Stayed 4 nights in Jul 2023

6/10 Okay

travellust3, Germany

Liked: Staff & service
Disliked: Property conditions & facilities
Just okey for a short stay. One good thing is the location is great.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Convenient location, room was nicely heated abd bathroom nicely renovated.
Stayed 8 nights in Dec 2019

8/10 Good

Barbara, Vancouver, BC

Liked: Staff & service, property conditions & facilities
Nice willa in the centre of the city, within short walking distance to the Krupówki Street. Very good buffet breakfast with excellent selection of cereals, cheeses, cold cuts, fish, eggs, sausages, salads, breads, crepes, cakes, jams, fruits, etc available in the adjoining Carlton Willa. The only problem was that we had to use the wet towels as they would not dry in the room.
Stayed 8 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very conveniently located close to the main pedestrian area yet in a very quiet part of the town. Everyone was extremely helpful with all requests we had (form checking in to requesting an iron and more information).

10/10 Excellent

Andrew, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Our rooms were perfect for my wife and son. Everything was within walking distance.The new town park is beautiful and just steps away. Overall...great stay and affordable!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do. Not. Stay. Here.
Awful. Check-in is next door. Nobody there. A sign says call a Polish mobile number (thanks - please, let me pay for you to do your job). Petulant, rude, young woman comes to desk - I have obviously inconvenienced her by being here. She gives me a key and tells me that if I want breakfast, I have to come over to this building for it. No fear. I've seen the restaurant when I was looking for you. Old. Folk's. Home. Room is terrible. Electrical wires hanging out near door. And from ceiling. And on bathroom floor. Furniture would be rejected by charity shop. Curtains won't close. Staff tell me that someone will come tomorrow to fix them. I leave tomorrow? What about when the sun rises at 0545? They manage to fix it. Which only shows that curtains are 60cm narrower than window. The only thing worse is the rope of human hair in the sink, which won't wash away. Truly awful place.

6/10 Okay

CHRISTOPHER

Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality!
Staff was exceptionally helpful! Stellar customer service. Great location short walk to the main streets! Will return to this place again.

8/10 Good

Ryan, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Zakopane
Great stay. Accommodation is in a good location close to the main road where everything happens. Easy to find.

8/10 Good

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

laurence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

8/10 Good

Bogumila

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszytko super
Stayed 3 nights in Oct 2021
Response from Tomasz on Nov 6, 2021
Dziękujemy za najwyższą notę. Jesteśmy zadowoleni że pobyt przebiegł komfortowo i w miłej atmosferze. Pozdrawiamy oraz zapraszamy ponownie.

6/10 Okay

Hans jacob

Disliked: Staff & service, property conditions & facilities, room comfort
Gammelt og trist.
Jeg bodde der bare en natt, og det var mer enn nok. Trist og gammelt overnattingsted som er gått ut på dato. Kan ikke akkurat anbefale noen dette stedet. Måtte over i nabolaget å hente nøkkel til rommet og ingen heis. I det hele tatt en trist opplevelse.
Stayed 1 night in Sep 2021

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Spodziewałam się czegoś lepszego
Pokój bardzo czysty, 2 krzesła na 3 osoby, tylko jeden podwójny kontakt, suszarka do włosów porażka, wzięłam swoją ale abym mogła jej użyć ktoś musiał trzymać wtyczkę w gniazdku bo ciagle wypadała. Gniazdko wbudowane w zamontowana suszarkę - obluzowane, mało wygodne łóżka, widok z okna mega słaby - na śmietnik i paczkomat. Panie z recepcji bardzo grzeczne i miłe, śniadania dobre - polecam. Brak możliwości zrobienia kawy/herbaty - wbrew zapewnieniom na stronie. Ogólna lokalizacja w sumie ok. Słabą opcja jest dopłata za parking, przy takiej cenie wynajmu powinno być zawarte w cenie. Biorąc pod uwagę wszystko cena zbyt wysoka
Stayed 3 nights in Jul 2020

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2020

6/10 Okay

Maciej

Liked: Staff & service
Disliked: Room comfort
Dumna nazwa,przecietna jakość.
Hotel jest doskonale położony, cichy, posiada wiele pokoi o różnych powierzchniach i komforcie. Niestety, przydzielony nam pokój byl stosunkowo mały, z absoltnym minimum czyli lazienka )bardzo dobra) łóżko, wieszak, szafka i maly tv. Minusem bylo przydzielenie nam malych, oddzielnych łóżek bez możliwości zmian.
Stayed 2 nights in Jan 2020

8/10 Good

Jenone

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Norbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Są lepsze hotele za tą samą cenę
Hotel,który potrzebuje remontu i odświeżenia.Kabina prysznicowa popsuta.W recepcji trzeba czekać,aż ktoś się pojawi.Płatny parking,który jest na podwórku hotelu.Fajny pomysł zrobienia sobie kawy czy herbaty na korytarzach,ale brak kubków.Bufet śniadaniowy płatny 20 zł od osoby jest zróżnicowany i wart tych pieniędzy.Cena za nocleg nie adekwatna do jakości.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barátokkal
Segítőkész személyzet, tiszta szobák, gyönyörű környezet, jó elhelyezkedés.
Stayed 2 nights in Jul 2018

10/10 Excellent

JAEHWAN KWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees and facilities were extemely good. If you want to stay at clean and nice hotel, this hotel is going to be good for you.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zakopane
Ubytovanie je v super lokalite, neďaleko centra mesta
Stayed 1 night in Dec 2017

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Csaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne affaire
Hôtel sympa, à proximité de Zakopane (super ville de montagne, dynamique, avec d'énormes possibilités d'activités). Propre, efficace et peu couteux. Bonne affaire
Stayed 1 night in Jul 2017

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dogodnie położony i dobry
było super

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Bardzo dobra lokalizacja. Duży dwupoziomowy pokój. Wady to: brak lodówki, brak aneksu kuchennego, brak zasłon w oknie przez co pobudka jest wraz ze wschodem słońca, śniadania w hotelu obok. Zbyt wysoka cena, jak na ten standard.

4/10 Poor

Bernard

Disliked: Staff & service, property conditions & facilities, room comfort
Minimalistisk hotel, men god til prisen
Jeg var på vej videre til ophold på et bjerghotel i Tatra bjergene og skulle bruge hotellet til en enkelt overnatning. OK til prisen, men sengen var ret dårlig.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jeemin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은위치 깨끗한 숙소
위치 너무 좋아요. 메인거리 근처이고, 버스터미널도 걸을 정도는아니지만 택시비 4천원정도면 도착할 거리. 조식도 훌륭해요. 한국으로 치면 몇만원 받을만한. 숙소시설도 굿이에용

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
저렴한 가격
저렴한 가격에 예약을 하다보니 수건 갈아주는 것도 다 추가비용을 내야 하더라구요. 숙소가 번화가에서는 걸어다닐만 하고 주위가 워낙 예쁘고 좋았어요. 공원도 많고. 냉장고라던가 그런게 일체없이 침대랑 화장실이 끝이라서 짐 풀거나 할 때 좁긴했는데 베란다가 있다보니 좋았습니다.

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogodnie położony i czysty hotel
Znakomite miejsce, wszystko było zgodnie z oczekiwaniem

6/10 Okay

Pawel, Kraków

Disliked: Cleanliness, staff & service, property conditions & facilities
Bardzo przeciętny
Nie jestem w stanie podać żadnego argumentu każącemu polecić obiekt. Ściany wołają od lat o pomalowanie, suszarka nie działa, a czajnik jest jeden na cały ośrodek - oczywiście nie doczekałem się go. Nie powiem, że miałem problem ze spaniem w tym miejscu, ale niczym się Excelsior nie wyróżnił. Cena była ok, położenie też nie najgorsze, ale generalnie wszystko było po prosty bardzo PRZECIĘTNE.

4/10 Poor

Kai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 natt i Zakopane
Gammelt og slitt

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hyun hee joy, 자코파네

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
중심지에서 약간 떨어져있지만 편안한 숙소
평점이 없어서 반신반의하며 갔었는데 중심가에선 살짝 떨어져있으나 좋은점은 그래서 조용하게 머물수있었습니다 무료 수건도 제공해주시고 객실시설은 부족함 없이 편하게 사용하고 왔습니다.

10/10 Excellent

Hanna, Komorów

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Excelsior
Bylo bardzo milo i wygodnie, pensjonat ma przedwojenny klimat, obsluga jest niezwykle mila, domowe jedzenie, niesamowita czystosc pokoi i lazienek, wygodne lozka, dawna nazwa "Pod Berłami" nadal funcjonuje, moze warto ja zachowac?