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Reviews of Hotel COZi ·Wetland

4 out of 5
Hotel COZi ·Wetland
8 Tin Sau Road, Tin Shui Wai, New Territories, Yuen Long

Reviews

8.0

Very good

Rating 10 - Excellent. 319 out of 1002 reviews" "
Rating 8 - Good. 470 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mo Ting Maria, Hong Kong

Travelled with partner
Disliked: Amenities
Good: large room, clean, quiet and open view, cheap Bad: broken towel, low quality toothpaste, hard mattress, no facility, remote from everything, smelly room in a nonsmoking property
Stayed 2 nights in May 2024

8/10 Good

Mo Ting Maria, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Toothpaste is horrible, sampoo and shower gel can be improved too
Stayed 1 night in Apr 2024

8/10 Good

Mo Ting Maria, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room is big, size is good. Basic hotel, reflected in the price. The bath towel was having a massive hole in it...unbelievable.
Stayed 1 night in Apr 2024

10/10 Excellent

Puay Kiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

6/10 Okay

Kaming

Trouble when check in, could not retrieve booking even when name and itinerary number provided.
Stayed 6 nights in Jan 2024

6/10 Okay

Vikram

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the view and staff but I could hear people from the next room.
Stayed 7 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Puay Kiah

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as usual
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room is quite big considering the price the guests pay. The location maybe a bit far. There are shops and restaurants around the hotel. It’s a good choice if one look for a hotel in New Territories west. I stay in this hotel for couple weeks every year
Stayed 4 nights in Nov 2023

8/10 Good

SIU LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Vinson lui

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2023

10/10 Excellent

Rin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and with nice facilities, the staff is also very nice. Overall it’s a nice hotel in the area.
Stayed 1 night in May 2023

8/10 Good

Wei Yuan

Liked: Staff & service
Stayed 2 nights in May 2023

6/10 Okay

Shaun Young

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not enough amenities provided.
Stayed 3 nights in Apr 2023

10/10 Excellent

Peter

Stayed 1 night in Mar 2023

6/10 Okay

Durman

Stayed 1 night in Feb 2023

10/10 Excellent

Gregory J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and perfect location.
The hotel is perfect for a visit to the HK Wetland Park. It is only a short walk to the park. From Tin Shui Wai MTR, take the Light Rail, or walk if you need the exercise. I walked from the MTR which took me about 25 minutes. It was winter and I was more than happy to walk. Our room had 3 beds, a desk and good size bathroom. Room was spacious and clean. Front desk staff were friendly and efficient at check-in. It was busy and they did very well. We didn't use the restaurant, but there we're well priced lunch and dinner buffets. We ate at the shopping mall, local style restaurants, which is right next door.
Stayed 1 night in Jan 2023

10/10 Excellent

Mingzhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

8/10 Good

CHEUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable

8/10 Good

SO WING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious cozy room with high ceiling, walking distance to Wetland Park. Will come back again.
Stayed 2 nights in Dec 2022

8/10 Good

Yuen Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent, comfort, and clean hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Stayed 1 night in Nov 2022
Response from Hotel Cozi Wetland on Nov 24, 2022
Dear Valued Guest,Thank you very much for taking the time to share your thoughts with us.We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.Yours sincerely,Patrick WongGeneral Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room with good view
The room size is good. Nice view from room. The room is non-smoking but the room smells of smoke when we entered the room. Hotel only give 2 bottles of small water. They will not give more water so carry/buy your own. Nothing much for family.
Stayed 1 night in Aug 2022
Response from Patrick Wong on Sep 3, 2022
Dear Valued Guest,Thank you very much for choosing Hotel COZi‧Wetland.We are grateful for both your compliments and comments. It is the motivation for us to strive for betterment through constructive comments. The areas that you kindly highlighted have been taken into consideration, and we will spare no effort in enhancing stay experiences. Please accept our sincere appreciation for your kind feedback, and we look forward to having the pleasure of welcoming you back shortly.Yours sincerely,Patrick WongGeneral Manager

8/10 Good

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Wetland Park.
Stayed 1 night in Jul 2022

4/10 Poor

Chi wai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
NO Cleaning!!! the wall is so thin and so noisy!!! I do NOT recommend it, I try to explain to the reception but THEY DON'T care, even not apologize, just up to you attitude, but I don't care what you think and feel horrible experience.
Stayed 3 nights in Jul 2022
Response from Patrick Wong on Aug 1, 2022
Dear Valued Guest, Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong General Manager

8/10 Good

Lai Ping

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So quiet and convenient location
Stayed 1 night in May 2022
Response from Patrick Wong on Jul 5, 2022
Dear Valued Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance. We are looking forward to welcome you again. Yours sincerely, Patrick Wong General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 悦品天秀酒店‧元朗 on Jan 26, 2022
尊敬的賓客, 非常感謝您的寶貴時間及真誠評價。 我們很高興得知您享受到愉快的體驗，您的滿意就是對我們最好的肯定與激勵。 我們十分高興可以接待您，期待您下次再光臨！ 助理總經理 黃燦輝 謹啟

10/10 Excellent

Yi Man

Stayed 1 night in Jan 2022

10/10 Excellent

Mei Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staycation
We were greeted by a young lady at the checkin counter. She was very helpful and polite. The room is on the high level overseeing the light rail station and the market 墟. It is larger that a standard hotel room and with very high ceiling. We took breakfast at the hotel, the quality is average.
Stayed 1 night in Dec 2021
Response from Hotel COZi‧Wetland on Dec 20, 2021
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Wetland. We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations. We look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Assistant General Manager

6/10 Okay

Shirley

Travelled with family
A little bit disappointed
I could smell ppl smoking in the corridor which has made me so surprised as I had booked two non-smoking rooms. I guess the hotel staff should keep to this non-smoking rule more seriously.
Stayed 1 night in Nov 2021
Response from Hotel COZi‧Wetland on Dec 6, 2021
Dear Valued Guest, Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Assistant General Manager

10/10 Excellent

Ryan John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Hotel COZi‧Wetland on Oct 15, 2021
Dear Valued Guest, Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Patrick Wong Assistant General Manager

10/10 Excellent

W K Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel COZi‧Wetland on Oct 11, 2021
尊敬的客人,非常感謝您的鼓勵及讚賞，閣下的寶貴意見將成為我們酒店團隊的推動力，驅使我們持續進步以保持優質的服務。期待再次歡迎閣下蒞臨。 助理總經理 黃燦輝 謹啟

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property near the wetland park
Nice room in great condition. The wetland park is certainly worth a visit but the area around the hotel is not that exciting, but there are a range of eating options nearby in the mall and the light rail can get you around to places nearby.
Stayed 2 nights in Sep 2021
Response from Hotel COZi‧Wetland on Oct 5, 2021
Dear Valued Guest, Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Patrick Wong Assistant General Manager

8/10 Good

CHI YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hotel COZi‧Wetland on Sep 16, 2021
尊敬的賓客, 非常感謝您的寶貴時間及真誠評價。 我們很高興得知您享受到愉快的體驗，您的滿意就是對我們最好的肯定與激勵。 我們十分高興可以接待您，期待您下次再光臨！ 助理總經理 黃燦輝 謹啟

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from 悦品天秀酒店‧元朗 on Aug 12, 2021
尊敬的客人: 非常高興您對我們的住宿服務感到滿意。我們將會向酒店團隊分享您對我們的鼓勵，並期待於不久的將來能再次為您服務。如您或朋友們有任何需要，歡迎隨時與我們聯絡。 助理總經理 黃燦輝 謹啟

2/10 Terrible

CHI CHEUNG

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Hotel COZi‧Wetland on Jul 26, 2021
尊敬的顧客: 感謝您入住悦品天秀酒店‧元朗，我們很高興能為您提供愉悦舒適的體驗，期待不久將來，再次歡迎您的光臨。 助理總經理 黃燦輝 謹啟

8/10 Good

Mai yin Michell

Stayed 1 night in Jul 2021
Response from Hotel COZi‧Wetland on Jul 26, 2021
尊敬的賓客, 非常感謝您的寶貴時間及真誠評價。 我們很高興得知您享受到愉快的體驗，您的滿意就是對我們最好的肯定與激勵。 我們十分高興可以接待您，期待您下次再光臨！ 助理總經理 黃燦輝 謹啟

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
To add a bit more soft human touch!
Spacious & comfortable room with pleasant view. But most staff seem not friendly - meaning no smile & eye contact. Also they don’t take initiative to greet guests. The gym is too industrial feel. It will look more energizing & softer to have a couple of pots of plants.
Stayed 4 nights in Jul 2021
Response from Hotel COZi‧Wetland on Jul 22, 2021
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Wetland. We are grateful to both your compliments and comments. It is motivation for us to strive for betterment through constructive comments. The areas that you kindly highlighted have been taken into consideration and we will spare no efforts in enhancing stay experiences. Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Assistant General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good value for money.
Stayed 3 nights in Jul 2021
Response from Hotel COZi‧Wetland on Jul 12, 2021
Dear Valued Guest, Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Patrick Wong Assistant General Manager

8/10 Good

Yip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just have some noise from neighbours room
Stayed 1 night in Jun 2021
Response from Hotel COZi‧Wetland on Jun 7, 2021
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Wetland. We are grateful to both your compliments and comments. It is motivation for us to strive for betterment through constructive comments. The areas that you kindly highlighted have been taken into consideration and we will spare no efforts in enhancing stay experiences. Please accept our sincere appreciation for your kind feedback and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Assistant General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
無什麼特別
Stayed 6 nights in May 2021
Response from Hotel COZi‧Wetland on Jun 1, 2021
尊敬的顧客: 感謝您入住悦品天秀酒店‧元朗, 我們很高興能為您提供愉悦舒適的體驗，期待不久將來，再次歡迎您的光臨。 助理總經理 黃燦輝 謹啟

8/10 Good

Chun lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Hotel COZi‧Wetland on May 11, 2021
尊敬的賓客: 我們很高興得知您享受到愉快的體驗，您的滿意就是對我們最好的肯定與激勵。 我們十分高興可以接待您，期待您下次再光臨！ 駐店經理 梁碧琪 謹啟

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wetlands Staycation
Modern and clean. Ideal for a staycation to visit the Wetlands Park!
Stayed 1 night in Apr 2021
Response from Hotel COZi‧Wetland. on Apr 13, 2021
Dear Valued Guest, Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Patrick Wong Assistant General Manager