"BEWARE! This was our 3rd trip to The Grand MP in the last 12 months. This will be our last. Each time we have been, more & more restrictions, less inclusions. They admitted to having higher room categories available yet refused to honour my upgrade. The manager at the front desk, Jesus, was very rude to me. Book something else. This is not the place. No updating has happened to the older buildings. They just completed construction on some of the newer buildings. They look incredible. But the rest of the resort has not been up-kept. The elevator in our building was down the entire stay. There was hair in my son’s food one night at dinner. The mixed drinks have a terrible chemical flavour. Towels weren’t always replaced and we had to call a few times to get some for our showers. If zero was a rating, I’d give it that. I didn’t even use a single dollar of the credits I received - they’re not getting a single cent from me again. "
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