Standard Double Room, Ensuite | Exterior
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Reviews of Diamonds Inn Ltd

2.5 out of 5
Diamonds Inn Ltd
39 Monkgate, York, England

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 125 reviews" "
Rating 8 - Good. 52 out of 125 reviews" "
Rating 6 - Okay. 19 out of 125 reviews" "
Rating 4 - Poor. 11 out of 125 reviews" "
Rating 2 - Terrible. 11 out of 125 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rodney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"TRAVLLERS BEWARE" THIS IS NOT A PLACE TO STAY. PLEASE READ ON. YES I KNOW ITS LENGTHLY, BUT I FELT I NEED TO WARN FUTURE TRAVELLER'S OF THE POTENTIAL SITUATION THEY ARE GETTING THEMSELVES INTO IF YOU CHOOSE THIS LOCATION. My Family and I traveled from Canada to the UK. Our last stay was in York, England.We booked this place using expedia. It was very unfortunate and disappointing when we arrived at the Inn. The moment we entered office area we knew then it was a mistake. It was dirty, unorganized. The staff themselves did not look professional as they were as well dirty, and unkept.The so called host, escorted us to our room. I found this a little confusing and strange. She did not give us a key/card to the room. Once inside the room, we found the room disgusting. The flooring was stained beyond belief. The odour I can't explain, but to say it was quite foul. What I found most strange and alarming was when she asked us if we spend a lot of money.Yes, I know this might be a normal question, but it was more of the way she said it. Let's put it this way, I didn't feel that my personal belongings were safe to be left behind while we explored the city.While walking to another Inn, an off-duty policeman explained to us something that was not listed in the expedia listing. We learned that the Diamonds Inn is used quite often for intoxicated or drug induced individuals found on the streets that need a place to crash for the evening. FOR THOSE WHO CHOOSE TO STAY, GOOD LUCK
Stayed 1 night in Mar 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Kay - Diamonds on Feb 26, 2024
Thank you.We hope to accommodate you again in the future.

4/10 Poor

Svetlana

Stayed 2 nights in Feb 2024
Response from Kay - Diamonds on Feb 26, 2024
Thank you for your review.We hope to accommodate you again in the future.

10/10 Excellent

lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kay - Diamonds on Feb 26, 2024
Thank you for your review.We hope to accommodate you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good location
Good location, close to the Cathedral
Stayed 2 nights in Dec 2023
Response from Kay - Diamonds on Feb 26, 2024
Thank you for your review.We hope to accommodate you again in the future.

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a second room key for a group of 3
Stayed 2 nights in Dec 2023
Response from Kay - Diamonds on Feb 26, 2024
Thank you for your review.We hope to accommodate you again in the future.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was more comfy than expected at the price point, room had everything we needed and staff friendly. Good location
Stayed 1 night in Nov 2023

2/10 Terrible

Deep

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Great place to stay near the city centre in York. Clean and reasonably priced. Definitely coming back!
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated
Basic but clean. Well situated for the city centre.
Stayed 2 nights in Nov 2023

8/10 Good

Emily

Travelled with group
Close to city centre, parking just outside. Was good for what we needed.
Stayed 1 night in Oct 2023

8/10 Good

Anna

Stayed 1 night in Sep 2023

10/10 Excellent

Lars

Stayed 2 nights in Aug 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night, room had everything we needed. Tea coffee even toiletries. We arrived early morning and the receptionist who greeted us was friendly and very helpful we were able to leave our luggage and then go off for the day. She showed us where to park and only cost £7 for 24 hours. Location was perfect 5 minute walk to inside the walls and the hop on off bus outside the hotel. Nice, quant hotel.
Stayed 1 night in Aug 2023

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location, basic room but good value for money. Clean and comfy.
Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable weekend city break
We found the location very convenient for all the city centre attractions, and a hotel nearby where we enjoyed breakfast. Our room had everything we needed for our two-night stay, including a small fridge. I didn't check our our daughter's room, but had no complaints. Our bathroom worked well, everything was clean. There wasn't much storage which wasn't an issue for us. The hotel is in an older style house and may benefit from sound-proofing measures.
Stayed 2 nights in Aug 2023

2/10 Terrible

Martyn

Stayed 1 night in Jul 2023

6/10 Okay

Kim

Travelled with partner
Disliked: Staff & service
pretty good place to stay, apart from the staff pretty much not being able to talk English and understand us. Also had people above us banging around and being loud and shouting at 3am, and doing the same again around 7am, complained to staff and they just said oh yes they were having a party upstairs.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paula

Stayed 1 night in Jul 2023

8/10 Good

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated
5 minutes walk to Monksgate and access to the city centre - this was great for convenience. I had booked two nights, and added on a third; this meant changing rooms, so I was a little annoyed when there were no staff available in the morning for me to stow my bags for moving. I called the number given and was told they would call back, but nobody did, and I ended up having to.take my luggage away for the day. However, they gave me a very nice room for my last night!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
The receptionists tried to charge us twice for the parking. Luckily we noticed and got a refund for the second one. For the price the room was okay clean but not the best facilities and a little run down. It was absolutely boiling in the room but luckily they supply fans so we did get a decent sleep.
Stayed 1 night in Jun 2023

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service
Ruiz on the front desk was friendly and helpful
Stayed 3 nights in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Great for price
Stayed 1 night in May 2023

8/10 Good

Hayley

Stayed 1 night in May 2023

2/10 Terrible

Alistair

Stayed 1 night in Apr 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to the airport and grocery store. Friendly staff

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place the room was very small which we didn't mind as we didn't go to York to spend time in the hotel. Only complaint is the walls are quite thin so we could hear other couples arguing which isn't exactly the inns fault
Stayed 3 nights in Mar 2023

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness, staff & service
Good points Convenient location walking distance to city centre and attractions. Clean rooms and comfortable bed. Plenty tea and coffee in rooms. Cons: Weak Wifi Poor TV reception with fuzzy picture Electric shower weak and temperature variable to extreme temperatures Footsteps and voices heard from above room with no soundproofing Bathroom looks tired.
Stayed 1 night in Feb 2023

2/10 Terrible

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property
Stayed 1 night in Jan 2023

8/10 Good

PREETHAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Robert

Travelled with family, Travelled with group
Convenient to historic area.
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Sep 2022

8/10 Good

Peter Colin

Stayed 1 night in Aug 2022

2/10 Terrible

Chahat

Stayed 2 nights in Jul 2022

8/10 Good

Matthew

Business traveller
A little disappointed but like Ronseal
All in all was good Parking was started as available on the web site. But apon arrival after reading the welcome pack it was parking available with permit that should be pre arranged. On arrival at the hotel there was no staff around anywhere. I called the contact number on the door who then gave me the two codes for the two does to aces my room. I didn’t see any staff in my two day stay at all.
Stayed 2 nights in Jun 2022

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Mr I billington

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

2/10 Terrible

R. Hamish

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Better already have a UK phone because at check-in time no one is there; you have to call them. Our room did not have an en suite private bath as represented. Our bath was up a very public flight of stairs. A sign in the room says that no alcohol is permitted. If that is the rule it should be divulged up front. Our last night, the fire alarm sounded at 1:30 in the morning and we had to wait for the proprietor. He said that someone had intentionally pulled the alarm. Previous comments show that he has used that excuse before. They need to get that fixed so that guests can sleep through the night. Good location. Easy walk to the Monk Bar, the wall, and old town. Price is good if booked through Expedia.
Stayed 3 nights in May 2022

6/10 Okay

Wayne

Liked: Cleanliness
Disliked: Room comfort
Only marginal
The room was 40 degrees when we arrived and it took 2 days with a little oil heater to get the room warm enough to sleep without wearing our outside jackets. The walls are paper thin to the point that we could not only hear all conversations from another room, but we could hear the person(s) SNORING all night long. This is the most basic of accommodations if you just need a bed and a bathroom. It has gone down hill from 3 years ago. It's safe and in a short distance from the Minster and on the bus route to Castle Howard. Oh, and there's NO daily housekeeping. Want clean towels, go to the front desk between 9:30 and 3:00 or hang 'em up and hope they dry. Sorry, we wouldn't stay there again.
Stayed 4 nights in Apr 2022

10/10 Excellent

Joyce Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel is so lovely. From the staff who are very welcoming and attended with our needs up to all our needs in our room. It was a very comfortable and lovely stay for 4 days there. We will definitely recommend it to our friends and families.
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and price
Great place. Clean and comfortable. Great price. Will stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most clean & Appealing
Very clean smart accommodation. Plenty tea &coffee provided also bottled water. This accommodation represents good value for the price
Stayed 2 nights in Mar 2022

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
1 night stay
Tired / scruffy room. Steep stairs to get to rooms. Shower useless, even when the water pressure momentarily picks up it’s freezing cold. There are lots of places to stay in York, this is not one of them !!!
Stayed 1 night in Dec 2021

6/10 Okay

C

Liked: Cleanliness
Disliked: Property conditions & facilities
No en suite
The room was warm and the bed was very comfortable. There was no en suite as advertise.
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience in a very convenient area of the inner city
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond Inn York
A comfortable stay, everything was clean and easy to use. No eating options offered and alcohol free so take into account spending money on food, dining and drinking out.
Stayed 3 nights in Aug 2021