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Reviews of Aburaya Tosen

4 out of 5
Aburaya Tosen
2586-5 Sano, Yamanouchi, Nagano-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 97 out of 138 reviews" "
Rating 8 - Good. 37 out of 138 reviews" "
Rating 6 - Okay. 3 out of 138 reviews" "
Rating 4 - Poor. 1 out of 138 reviews" "
Rating 2 - Terrible. 0 out of 138 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on a Japan trip for 2 weeks and this was our favorite ryokan, because they made us feel at home. It's in a little town surrounded by snowy mountains, near Shiga Kogen and Snow Monkey Park. The kaiseki was unbelievable, well worth the price. We don't want to ruin the surprises during dinner and the attention to detail throughout the experience. The staff were thoughtful, kind and thorough to us foreigners that don't know all of the customs of the area. The onsen was beautiful, well maintained and allowed us to connect. The owner greeted us several times and was so welcoming. They also have the best chopsticks, it's worth checking out their gift shop. We highly recommend staying here. You won't regret it.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the greeting on check-in, very friendly and welcoming. Excellent room, great breakfast dining, very helpful staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay in the snow
Our stay at this hotel was really wonderful. Even without our room having access to its own onsen, we were still able to book a private onsen for ourselves. Additionally, this hotel had one of the best breakfasts I’ve had in Japan. A mixture of fruits, veggies, curry and so much more. It was an incredible way to start our days in the snow. The access we also had to the station was convenient for our day trip to see the snow monkeys. All-n- all we were not disappointed in our selection and would choose this location again and again if we ever decide to come this way again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Meighan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a very convenient location. Could walk to the bus stop that went around town, and to the Snow Monkey park. Onsens at the hotel were lovely and spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

Ka Ho Kyle

Stayed 2 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sure will recommend friends to stay in this Hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Dmitry, Redington Shores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Outstanding service. Excelent food and amenities.
Stayed 2 nights in Jul 2023

10/10 Excellent

John, Martinsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ryokan is excellent! Very comfortable rooms with plenty of space. The private Onsen tub in every room feels great! The food tastes great and is healthy. Massage and Kaiseki service at the hotel is also wonderful!
Stayed 3 nights in Apr 2023

10/10 Excellent

SIUFUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ryokan
There was a mix up during check in and we were shown to the wrong room but it was sorted out quickly. And their record had me staying for a night instead of 3 nights based on my booking. Otherwise, everything else was fine, then owner and the staff of the ryokan are friendly and helpful.
Stayed 3 nights in Feb 2020

10/10 Excellent

Natalie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice, respectful and helpful! The place is clean and we had a beautiful view out of our room.
Stayed 1 night in Feb 2020
Response from Front Staff Kaede Ishisaki on Feb 12, 2020
Dear guests, Thank you very much for staying our hotel and for taking your time to send us your review. We are pleased that you enjoyed the view out of your room. We hope to welcoming you again in the close future. Kind regards from the team at Aburaya Tousen

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive, provided excellent customer service and were very helpful! The spa is excellent and the massage i got was one of the best i've ever got. I would encourage the staff to provide more details on how to use the private facilities as that was not 100% clear. Also, in a very good location near the ski resorts, snow monkey park and onsens. I'm hoping to come back soon!
Stayed 3 nights in Jan 2020
Response from Front Staff Kaede Ishisaki on Feb 12, 2020
Dear guests, Thank you very much for your constructive and positive feed back! We are happy to hear that you had a great experience while staying with us. Agreed, our private facilities are rather complicated, we should had given you enough details about that. We would like to apologize for that. We would be very happy to welcome you back soon! Thank you again for sharing your feedback again. Kind regards from the team at Aburaya Tousen

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive hotel, nice decor, outdoor onsen bath, super friendly and helpful staff who would help push my car out of snow on kimono and sandals.
Stayed 1 night in Dec 2019
Response from Souichi Komoriya on Feb 6, 2020
Dear Mr/Ms. Thank you for telling us your praise and the story. She said that is my pleasure and I am glad to help you. We hope see you soon. Yours Sincerely Aburaya Tousen Front Staff

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was great, rooms were clean, if coffee n tea sachets are provided in the room will be even better.
Stayed 1 night in Dec 2019
Response from Souichi Komoriya on Feb 6, 2020
Dear Mr/Ms. Thank you for your praise and advise. We are going to consider to provide coffee and tea sachets to each room. We hope see you again. Yours Sincerely Aburaya Tousen Front Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hub for exploring area, lovely helpful staff
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy the sceneries and surroundings. Ample parking space. Close to attractions and restaurants.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms Chia
Lady boss is very hospitable. She followed and sent us off to the train station personally while her lady staff drove the van and helped us to load and unload the luggage. Onsen is clean with good view
Stayed 2 nights in Apr 2019

10/10 Excellent

Dagmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Sable, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going to see the snow monkeys, it is well worth spending a night at this nearby hot spring inn. We had a room with a hot spring tub on the deck and it was well worth the extra $ to have private relaxation. It’s japanese style rooms, so westerners will have to get used to not having a regular bed, but just do it. It’s worth it!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience, good service but need a bit of communication improvement. We arrived hotel around 3.15 PM but can actually enter the room around 3.45 PM due to the slow check in process. The condition of the hotel is good, service level is good but the communication is a major problem here as most staff can not speak much english. Anyways, we had a good stay and its worth visit this place.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Stayed there for 2 nights with my daughter while visiting the Snow Monkey Park. The onsen hotel was very professionally run, and the staff were friendly and helpful. A staff of the hotel somehow was at the train station to bring us to the hotel when we arrived on an express train, even though it had not been prearranged. We used the public bath on 2 separate days, and was lucky enough to have the whole place to ourselves on both occasion. It was very clean, and well maintained. The only complaint was that the temperature of the water was a bit too hot for comfort. The 8 course dinner was scrumptious. The best part was being offered the choice of main course on the 2nd night. All courses were different on the 2 nights, which allowed us the chance to sample many different types of food. The owner even made an appearance during dinner time at our private dinning room to personally welcome us. It was a nice touch. I have no reservation in recommending the hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan experience!
Stayed 3D 2N in Aburaya Tosen. We had such an amazing experience at the ryokan. Service was excellent. I just love how the lady boss will put in effort to meet and make small conversations to her guests during dinner and waved us good bye on our last day at the ryokan. Food was tasty and we love how they put in so much effort on the presentation of the food. They will also cater to our special dietary needs. Choose the room with an outdoor bath for an amazing time! Just a tiny complain - Would prefer if they could provide us with thicker towels or maybe provide us with new towels in the evening as they will usually get really soaked by the time we used them during the day for our outdoor bath :)
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen hotel with Kaiseki meal option. Luxury retreat.
Stayed 1 night in Dec 2018

10/10 Excellent

Ioannis, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful. The inside of this hotel is very nice. The lobby coffee machine was great. Better than the special room further in...
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experiance
We stayed here on our Honeymoon and was not disappointed. The staff were incredible and nothing was out of the way. Very friendly and would highly advise. Private onsen was perfect for stay.
Stayed 2 nights in Mar 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a room with an outdoor onsen Included in our package was breakfast and dinner The food was outstanding and the staff and management were superb 6 Star ! Highly recommend for personalised service Don’t go anywhere else 😀

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Simon, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay
We made a last minute booking of a room with outdoor hotspring which was superb. The building is modern but the room design and dining are are traditional Japanse and look really good. The staff is amazing and the set course dinner was great. Highly recommended
Stayed 1 night in Nov 2017

8/10 Good

Kimthuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience the real Japan
We came to Japan to experience the culture outside of Tokyo and what memories we got from Aburaya Tousen. From the time we got picked up at Yudanaka Station till we bid sayonara the next day, we felt so welcome and appreciated. Even the owner came by and spoke to us during dinner and she was so down to earth. She even walked with us to the shuttle as we were leaving. The experience of staying at this Ryokan was priceless. Well maintained facility but it's the people that was the difference. Highly recommended.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreigner friendly onsen hotel
Great service. Excellent dinner. Top floor onsen must try. Foreigner friendly. Futons a bit hard but this is the only thing I can complain. Will come back for the ski season next time.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome traditional Japanese room
The room was amazing!

10/10 Excellent

suttiluk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff room and hotel is very nice. Staff are amazingly friendly and helpful

10/10 Excellent

Robin, F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to monkeys
We stayed here to visit the monkeys but the hotel turned out to be the better attraction! We did the private hot spring bath and hot rocks. Very relaxing. It was nice as a westerner to partake in Japanese traditions.

10/10 Excellent

emma , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable honeymoon stay
This hotel was an incredible experience from the moment we arrived at the station where a staff member of the hotel was waiting to pick us up with a shuttle to the hotel without us even requesting that service. We were greeted with a warm welcome at this beautiful hotel with green tea, shown to our beautiful room and the lovely staff explained the amenities available. The room was comfortable, the multicourse meal that evening was top quality and because of the special occasion we were surprised with a bottle of bubbly and fresh sushi made by the chef right in front of us. We had Japanese style breakfast the next morning which was the best hotel breakfast we've ever had. We were then given a conplemtary shuttle service to the snow monkey park and also to the train station when we left. Would definitely stay again!

8/10 Good

angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent japanese style hotel
Convenient location and friendly staffs. Both private and public onsen are excellent. Breakfast food variety is limited. Overall a nice place to relax.

10/10 Excellent

Amanda, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Modern Japanese-style accommodation
I was truly satisfied in my stay here. From check-in to leaving the hotel, the experience was wonderful. Staff are courteous and friendly. I thoroughly enjoyed the public baths. The hotel had just the right amount of people during my stay. Not too crowded so I had a lot of privacy and space during each bath. Great value for money and authentic at the same time! One of my best hotel stays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Was awesome to have the hot spring tub right in the room. Wasn't used to the tatami sleeping arrangement, but it was ok. Most places in the area were closed because of a big snow storm.

8/10 Good

Calvin K C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER RELAXING!
When we arrived at the hotel, they told us to sit in the lobby and served us some hot green tea and a little sweet. Staffs were very friendly and they all have big smile on their faces. We booked a room with a private hot spring on our balcony. the room was very spacious and the private hot spring was AMAZING! The room was super clean and the view was nice and open. Our stay included dinner and breakfast. You have a choice of private dining or dine in the banquet hall. We picked private dining for both. The dinner was good, sashimi was very fresh. the chef even come in with his little cart and make sushi right infront of you. when we got back to our room, our bed was made for us as any other japanese ryokan would do. The breakfast was what really got us! It was a very nice surprise! you have the option to choose Japanese or western, and of course we picked japanese! the breakfast was like a full size dinner! dish after dish and when we thought it was over, the chef came in with his little cart and this time he is making tamago!!! We were so full that we almost wanted to go straight back to bed. When we headed back to our room after breakfast, our futon was surprisingly still there, our friend said they usually would put away the futon. It'd be nice if they did since we still had another hour an a half till check out.

10/10 Excellent

Hila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality Japenese style hotel
It was a wonderful traditional Japenese experience. The dinners were amazing and they were very accomodating to our diarery needs. You get your own dinning space, to which you arrive on time, and dinner takes a long time with many small Japenese dishes, most of which were delicious. The earliest dinner time was 6, so with jetlag my child fell asleep before getting much to eat. The next night, we fed him elsewhere before going to dinner and when he fell asleep at the table, we gently placed him on cushions on the floor, where he continued sleeping while we enjoyed our many course dinner. Service was excellent. Sleeping on the floor was an interesting experience - the mattresses are not very thick. The Snow Monkey Park required serious walking skilles to reach - mostly the first half a mile, which was a steep incline. The weather there is colder. The park is small, but very much worth the climb. There is not much to see on foot from the hotel. Apart from the Snow Monkey Park (and the delicious food at Enza Cafe at the entrance to the path up), the other main sight-seeing is at Shibu Onsen. There are also Japenese style hotels there, and if you are car-less, I would stay there. Aburaya Tosen is great if you are travelling by car, but I would not bring one into the narrow roads of Shibu Onsen.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambiance of a ryokan and the modern hotel.
Very enjoyable experience with polite staff in kimono. If one would like to immerse themselves in Japanese tradition with tatami floors, sleeping on futon, and taking a traditional bath (onsen)/dress in yukata provided by the hotel, then this is the hotel for you.