Luxury Room, 2 Single Beds, City View
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Reviews of Sofitel Xining

3.5 out of 5
Sofitel Xining
63 Wu Si Xi Rd, Chengxi District, Xining, Qinghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 43 reviews" "
Rating 8 - Good. 12 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern good location next to lots of good frstaurabts
Stayed 1 night in Nov 2019

6/10 Okay

Joey

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Grand hotel in great location.
We were impressed with the hotel when we arrived from the outside. Grand huge reception hall and the rooms were also large. We stayed for 2 nights. The surrounding has lots of eateries and a huge supermarket. Check-in was fast but the WiFi was horrendous. We could not get signal in the room thus had to rely on our own data roaming. Like most hotels in China we had stayed most staff do not have a good command of English and do not understand us when we call for housekeeping assistance. This led to a lot of unhappiness when it seem they understood our request over the phone but after 20 agonizing minutes of no-show we had to call again and nobody seem to know what happened to our request or what we wanted.
Stayed 2 nights in Oct 2019

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New
The hotel felt extremely new and the gym excellent. It was a surprise that people were allowed to smoke in many areas.
Stayed 1 night in Mar 2018

10/10 Excellent

M Harris, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly 5 star!
Spent the night before an early flite the next morning. Wonderful!
Stayed 1 night in Apr 2018

8/10 Good

L, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of new development area
Friendly and helpful staffs, Lucas of concierge has put extra efforts to escort me (as a solo Sr. Traveler) to get on the night train from Xining to Lhasa , Laura ( a lovely lady) of front desk has surprised me with her language skills of Englis, Spanish and then Chinese. Well enjoyed and appreciated !!
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new, excellent and helpful staffs
We 5 people carried a lot of luggage, and missed one piece when checked out. The staffs of the hotel found that it was too late to send to the airport hence they sent one staff to carry the big luggage to Xi'an (our next stop) by train and delivered to us for free. They are unbelievable nice and I highly appreciate their help in my trip. I will strongly recommend the hotel to my friends.
Stayed 1 night in Mar 2018

10/10 Excellent

muhammad, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service
This was the best customer service I received in my entire traveling life. I have travelled to Europe, Japan, New Zealand, Australia, Singapore etc but this was the best experience ever! 10/10.
Stayed 4 nights in Jan 2018

10/10 Excellent

bohao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
good
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to Lhasa....
The hotel was very nice with updated rooms. Staff was courteous and pleasant. They would go out of their way to help us. Very few of the staff members could talk in English which was a little inconvenient but they would try to find someone who could communicate with us. The hotel amenities were efficient. Spa was very nice and relaxing with an extensive massage menu. The masseuse was well trained and did a great job with our deep relaxation massage. The area around the hotel had many shops and restaurants but the location of the hotel is far from the city centre and a little inconvenient
Stayed 2 nights in Sep 2017
Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel has organized English Training class to all ambassadors to improve service. And actually hotel is located at very good area, nearby 2 large shopping center, and 3 food street, its already the best area to have relax after work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Aileen Zhang Hotel Guest Experience Manager

8/10 Good

Lee, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end hotel with extraordinary breakfast buffet
I was comfortable here for three nights. Reception people were competent with English. Many services available, but I utilized only the gym. The gym was well equipped and available 24hours. The only problem I had in my stay was with the poor wifi. It was not possible for me to do any work that depended on access to the internet.
Stayed 4 nights in Aug 2017

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice break in western China
The hotel was nice and the room was HUGE! One of the tree restaurants was closed and one night they had an event in one of the two so only the western one was open. The food at both was OK. Breakfast was great. The only issue we had was at checkout we had two charges on our bill that were not real and we had to jump through hoops to have them removed and the front desk woman was a bit rude about this process. All in all we would suggest staying here.
Stayed 2 nights in Jun 2017

10/10 Excellent

bohao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
everything is ok

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

caitlin

Liked: Property conditions & facilities
Nice hotel for the area
First time I stayed at this hotel, it was amazing. Second time, the water was not hot and the air conditioner did not work. Besides that, all was good!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Xining
I stayed here for a weekend conference and it was a great experience. The room was nice, spacious, and clean. The beds were comfortable. The only downfall in the room we stayed in is that the bathroom has a window into the bedroom area and it's not very private if you are staying with a colleague or a friend. The shower and toilet are behind well-tinted doors, but the bathtub and sink area is not. There is a shade that you can bring down but it doesn't really do anything. The staff is very helpful and most speak English. The restaurant is wonderful and has lots of options.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respite from city life.
Huge hotel with big room and great bed. Next to grocery store and shopping mall. Extremely clean. I enjoyed massage which was worthwhile splurge. Breakfast buffet looked great but cost $25 pp so did not try. We could not get access to work but otherwise a great place.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Polarized experience
The building is quite new and very nice. (It's also in a new part of town, so not a ton of stuff walking distance was open as of this writing.) The front desk was busy when I arrived, absolutely packed when I walked past later, and was bewildered by my bill when I checked out. Perhaps these are just growing pains. Could not for the life of me find a room service menu in my room. Called down for one, waited a half an hour, and gave up to try the restaurant. My server was great. She saw the sandwich the chefs had made for me, decided it was too small, and ordered them back to make another one. Took forever, but I appreciate her sticking up for the guest. The food was tasty when it arrived. Another superlative employee was the concierge who was as good as any concierge at any hotel I've stayed at in the world. Overall, a polarizing experience. But I'd give them another shot if I ever come back through Xining again.

8/10 Good

Shiu Wah Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very good overall. The room was very comfortable with all the amenities you need. The hotel staff are all very friendly and helpful. The only drawback is that the housekeeping may need a little more training on refilling consumed items such as complimentary water and coffee mate in the room. The area around the hotel is very new so there are less attractions around the hotel yet as compared to other areas.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By FAR the nicest in Xining
I've been to Xining many times and the Sofitel is the only hotel of this caliber in town. As of Feb 2016 at least, everything is still very new and the and this kind of 4-5 star hotel has finally arrived in what used to feel like such a distant outpost on the edge of the Tibetan plateau. The staff was very professional and Evin Xing was a big help organising a very early taxi for our departure and making sure things were taken care of. It's not in the center of town, but nothing is far and you can breathe a little better as a result.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Pleasantly surprised by the quality of this brand new hotel. Given Xining is a third tier city with very few international tourists, the service was excellent. Most staff spoke good English. I would recommend this hotel to others busting Xining for the first time.

10/10 Excellent

Lisa, Lanzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendiferous Comfort!
This was my 2nd stay at this hotel. The first time was at a woman's retreat. The 2nd time was because I was so enamored with the hotel and staff the first time. I will be taking my mother there this next month as her Christmas gift this year. I will always try to stay in a Sofitel when I am travelling, but especially in the Xining Sofitel! It is my home away from home.

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的体验！
用住宿换了一晚，宽敞舒适，带浴缸，各方面都非常好。早餐非常丰盛。如果有不足，就是没有智能马桶。
Stayed 1 night in Jul 2021

8/10 Good

Ana

Liked: Staff & service, property conditions & facilities, room comfort
Precisa melhorar um pouco!
Limpeza das mesas de pequeno-almoço muito má (apenas retiram a louça do hóspede anterior da mesa sem qualquer limpeza da superfície e sem trocarem os individuais já usados por uns limpos). Limpeza do quarto ok, água do chuveiro com pouca pressão. Restante serviço agradável. Boa localização.
Stayed 3 nights in Jul 2021

10/10 Excellent

HUIMEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次會再來!
酒店服務：服務員服務態度及素質都很好，尤其是邵峰及去軍吉梅先生，有問題會迅速協助處理並回覆，很棒! 設施：乾淨新穎歐式設計，房間高級有格調，浴室乾濕分離，有特色很舒適，加分！ 食物：非常豐富美味，中式西式有很多選擇也有地方特色，非常喜歡！ 分享體驗：酒店環境格調高檔，覺得很好，下次想再來。
Stayed 1 night in Dec 2019

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

4/10 Poor

Yuen mei

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
沒有提供空調
I paid almost 5star amount for a night stay as my last day of the 16days trip, hotel is fine, but no Air Condition being provided during my stay due to environmental protection, that's 28 c degree on my arrival and they asked me to open the window instead. Fine, however, at the height of 13th floor, it's was so noisy during the whole night with car horns, police siren, and even fireworks from 1 am till 4am. Really bad situation cos, I tried to close it but then inside just alike an oven if closing that only window which can be halfly opened 我支付了近5星的住宿費用作為我16天旅行的最後一天，酒店很好，他們說由於環保所以在我們住宿期間沒有提供空調，我們到達時是28度，他們叫我打開窗口。在13樓的高度，整個晚上都是如此嘈雜，有汽車喇叭，警笛，甚至煙火從凌晨1點到凌晨4點。情況真的很糟糕，我試圖關窗，但然後內部就像一個烤箱，只有一 個可以半開的窗口。
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Hirofumi, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大満足です
空港からホテルへのアクセスは、エアポートバスがあり大変便利です。市中心部へはタクシーを利用していましたが、公共バス（31番）でも移動できました。周辺には万達広場や飲食街があり、立地も良いです。 従業員の方の対応も好印象です。機会があれば、また利用すると思います。
Stayed 3 nights in Dec 2018

10/10 Excellent

Chien ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員親切 大推
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的飯店，服務員非常親切。
很好
Stayed 7 nights in Nov 2017

6/10 Okay

WAT, 上海

Liked: Cleanliness, staff & service
西寧最高級のホテルだが
ホテル従業員の対応もよく、辺境地西寧という立地を考えると贅沢過ぎる感あります。部屋にデラックス感やや欠け、ロビートイレが少し汚くて、バーのイタリアンの食事も美味しくなかったです（土地柄許したい気持ちもあります）。コストはパフォーマンス相応なのでおススメしますが、『ソフィテル』のブランドを保てるレベルではなかったのが残念です。
Stayed 1 night in Sep 2017
Response from Aileen Zhang on Oct 27, 2017
Dear distinguished guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Sofitel. Please do not hesitate to contact me during your next visit. Hotel Guest Experience Manager Aileen Zhang

8/10 Good

Isabella P W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房間及設施舒適，但建議酒店可給客人選擇不每天更換毛巾及床鋪，支持環保。另外假如沒有叫車apps，感覺打車需要點運氣。
Stayed 6 nights in Jul 2017
尊敬的客人， 非常感谢您百忙中的点评， 您是我看到第一位这么有环保理念的客人， 非常感谢您。 酒店参与雅高21地球环保项目， 每半年将减少洗涤毛巾及床铺数量的一半捐赠给滋根公益项目。 您应该在床头看到了一张21地球宣传卡，在客人许可下， 酒店2-3天更换一次床单。 但毛巾方面还需要客人的更多理解和参与才能达成， 感谢您选择西宁新华联索菲特大酒店。酒店旁边每日电召车服务， 酒店旁新华联一边打车会非常方便。 祝您万事如意。 Aileen Zhang酒店宾客体验经理

2/10 Terrible

tao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
西宁市最好的酒店
Stayed 1 night in Jul 2017

10/10 Excellent

XIAOSHUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还不错 就是房间面积有点小
Stayed 3 nights in Jun 2017
尊敬的客人， 感谢您选择我们， 能为您提供满意的住宿是我们最大的快乐。 酒店有40-120平米多种房型可以选择哦。 期待您的再次光临。 Aileen Zhang 酒店宾客体验经理

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

hongyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推荐
酒店很新，有稍许装修的味道，入住期间客人很多，服务不错

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New city area, big shopping mall near by
Will stay in the same hotel if I visit Xining next time