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Reviews of Worcester Bank House Hotel Spa & Golf, BW Premier Collection

4 out of 5
Worcester Bank House Hotel Spa & Golf, BW Premier Collection
A4103, Bransford, Worcester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 236 out of 444 reviews" "
Rating 8 - Good. 149 out of 444 reviews" "
Rating 6 - Okay. 42 out of 444 reviews" "
Rating 4 - Poor. 14 out of 444 reviews" "
Rating 2 - Terrible. 3 out of 444 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were friendly and helpful and the cleanliness was spotless. However the decor is dated. Food was OK.
Stayed 2 nights in May 2024
Response from Bank House Reception Team on May 16, 2024
Dear Juian,Thank you for your feedback. We have passed all comments over to the appropriate managers. We hope to see you again soon!Kind regards, Bank House Reception Team.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel with lovely spa facilities. Restaurant menu not very exciting, standard fare.
Stayed 1 night in May 2024
Response from The Bank House Hotel Reception Team on May 9, 2024
Dear Carolyn,Thank you very much for your feedback, we are glad you enjoyed your stay with us at The Bank House Hotel and SpaKind Regards,Reception

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daisy on May 7, 2024
Dear Maria,Thank you for taking the time to leave a kind review.Kind regards,Bank House Reception Team

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay, excellent food.
Stayed 1 night in Mar 2024
Response from Daisy on Apr 8, 2024
Dear Linda,Thank you for your lovely response, we are pleased to hear you enjoyed your stay with us!Many thanks,Bank House Reception Team.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Leaking toilet, bed mattress needs replacing- noisey springs. noise from people in other rooms, noise from plumbing from other rooms when toilets flushed and taps turned on , poor lighting. Service desk were friendly - but only offered an apology. No goodwill or partial refund etc. Best western hotels- I will be avoiding in the future.
Stayed 2 nights in Feb 2024
Response from Daisy on Apr 8, 2024
Dear Guest,Thank you for leaving a review. We are very sorry to hear that you had some problems with your stay. We have passed on your comments to our maintenance team and again, we pass on our sincerest apologies that your stay did not live up to our expectations.Kind regards,Bank House Reception Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Comfortable and spacious hotel. We had a quiet night’s sleep and very good choice at breakfast.
Stayed 1 night in Feb 2024
Response from Daisy on Apr 8, 2024
Dear Guest,Thank you for leaving such a kind review. We hope to see you again shortly!Kind regards,Bank House Reception Team

6/10 Okay

Gerard

Business traveller
This property was OK.
Stayed 1 night in Feb 2024
Response from Daisy on Apr 8, 2024
Dear Gerard,Thank you for taking the time to leave us a reviewKind regards,Bank House Reception Team.

10/10 Excellent

Vanda

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely return
We had a great stay at the hotel. The hotel from inside and outside was impressive. My husband played golf on the lovely course and I enjoyed the spa facilities. Evening meal was lovely and all the staff were amazingly friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break!
It was lovely spa break for us, we really enjoyed our room, spa and breakfast. Only one thing I can ask for our next trip, it is bigger slippers for my husband, he wasn't comfortable in one size slippers.
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Last Minute Break
Has a great last minute spa break with one night overnight stay. Spa was great and the food in the bar was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Fantastic hotel, breakfast is top notch
Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break to our journey
Short visit en rout from family to a holiday home. Great location. Massive car park. Very friendly and helpful staff in reception and in the bar areas later that night Swimming pool great Very pleased with stay Highly recommend
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Great stay
stayed for 1 night for work. Used the Pool and spa facilities which were excellent and clean. Room clean and comfortable temperature, Shower hot and powerful. Evening meal was nice, 2 menus available and well priced, service was really friendly. Breakfast good quality but could have been better options without having to pay a surcharge for some. Would definitely stay again if in the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in excellent condition. Great parking area. Friendly staff. Excellent breakfast choice and standard of food. Easily accessible transport close to the hotel to go into Worcester which saved using the car and paying for city car parks
Stayed 3 nights in Nov 2023

10/10 Excellent

Alun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights. Hotel and staff were excellent. Made good use of the indoor heated pool and the thermal area
Stayed 3 nights in Nov 2023

10/10 Excellent

Edward

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a very comfortable stay with very friendly & helpful staff
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Huw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, nice clean hotel with polite, attentive staff.
Stayed 1 night in Oct 2023

10/10 Excellent

r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Zoe

Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spa hotel for the weekend
Great hotel with an excellent spa. The breakfast was good and the staff were very attentive.
Stayed 3 nights in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Staff are all very helpful friendly and and cheerful. We had a lovely room with coffee tea and water provided also dressing gowns and slippers .We stayed for 2 nights and ate in the Garden room both times the 2nd being our Golden Wedding Anniversary the meals were lovely especially the latter.Would gladly recommend this hotel to anyone.
Bedroom
Restaurant
Tea/coffee
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel foyer and rooms very well kept. Room was extremely hot through the night even with windows open. Service in the bar area for food and drink was slow unfortunately.
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

JILL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff friendly but so many problems with stay
As per the title the majority of staff were the redeeming feature of the stay. Whilst on the visit there were multiple issues from meeting room, food quality and basics like WiFi. The appearance of the hotel from the outside and pool inside are lovely, however until the basic issues are resolved I would not recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angus

Stayed 1 night in Sep 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Lovely hotel that we stayed at to give us a couple of days walking in the Malverns. The location is good for the Malvern hills and is close to Worcester where we spent a nice evening out. The room was clean and had everything we needed. The bathroom was particularly nice. We went to the spa for a couple of hours which wasn't busy and enjoyed the small pool and jacuzzi/ steam room/sauna. Breakfast was very good and the service we received from members of staff on reception, in the spa and in the breakfast dining room were exemplary. Highly recommended
Stayed 1 night in Aug 2023

10/10 Excellent

Sonali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely and relaxed time. Really enjoyed the pool with kids.
Stayed 2 nights in Aug 2023

8/10 Good

Tory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy access to motorway, breakfast very good. Spa & Pool okay but very small
Stayed 2 nights in Aug 2023

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, room was specious and very clean (mattresses could do with being updated - sagging in the middle). Spa was lovely and quiet at the times we went. Food was very good, one dish was not great but staff were quick to rectify. Overall a great few days away and would recommend to others.
Stayed 3 nights in Aug 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable beds but all else ok.
Our stay would have been lovely had the beds not been so uncomfortable. We had 2 single beds pushed together, but mine dipped in the middle, either the matress was very old or the actual bed was broken. It wasnt confortable. The food was fantastic. The spa was looking a little tired with the changing rooms out of order.
Stayed 2 nights in Aug 2023

6/10 Okay

Graham

Travelled with partner
Not really what I’d expect from a ‘premier’ hotel & certainly not worthy of £150/ night. Room condition average,bed ok, tv & remote not working correctly, breakfast room & availability good, but buffet food cold. We would not return to this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel was good. The room was a little bit small and dark, bigger windows would be better. The staff were friendly and helpful and the spa facilities were excellent. If you want a massage book in advance as there were no slots available when we went.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rhian

Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay – shame it was only one night. I was travelling overnight with my teenage son and thought we might as well stay somewhere nice with a pool! And it was. Lots of parking on a rainy Sunday night in August. Family Room was a really good size – wouldn’t have been cramped with a couple plus two or three children. Nice enough pool, sauna, steam room, etc – really helpful member of staff (Gina?) explained what was where. Really liked the same evening menu served in the bar as the adjacent restaurant – makes the choice easier if you don’t want too much formality. Carly and James really pleasant and efficient behind the bar. Lovely breakfast – even the tomatoes were grilled properly: soft, succulent, sweet, as opposed to the raw-with-burnt-skin most places serve now. Good bacon. Negatives? Only the comedy wash basin design in the bathroom . . . but there was a hair drier to dry my trousers off with. Got me twice! Everything else worked in the room. Building itself is architecturally uninspired, but the staff were super. Aim to go back for a weekend with my wife. I’ll warn her about the wash basin on the way . . .

10/10 Excellent

Natalie

Stayed 1 night in Aug 2023

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good friendly hotel staff
Stayed 2 nights in Aug 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Shea

Stayed 1 night in Jul 2023

10/10 Excellent

Bethan

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight family stay
Excellent overnight stay with 2 four year olds. Great food and spa
Stayed 1 night in Jul 2023