2/10 – Terrible
Sherry N.
10 avr. 2025
Points faibles : Propreté
Did not stay
Access to this property was NOT easy as stated in the advertisement. Instructions were NOT clear. There was a cumbersome obstacle course to even get to the unit. Communication with the host was terrible. I did not receive check in instructions before calling the host as VRBO encouraged. I was told by VRBO this was a third party host. We could NOT park our F-150 truck in the assigned “free parking” because the spot was too small in the parking garage. The host begged us to at least get the key (part of the obstacle course) and look at the property. We parked in an unauthorized place and got to the unit, immediately noticing greasy spots on the counter in the kitchen, and bird droppings all over the outside terrace. The toilets and beds were lower than standard height. In no way was this close to being ADA compliant for my 84-year old father’s use. We called host right back and stated again how anxiety and stress-riddled we were from trying to access this property - told them we could not spend our vacation here. We immediately left, back-tracked through the obstacle course to put the key back in a lock box on the fence. VRBO has been impossible to communicate with on our experience. We had to find a hotel to spend our vacation in, this was the worst experience we have ever had.
Sherry N.
Séjour de 3 nuits en avril 2025