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Reviews of Hampton Inn Hartford/Airport

2.5 out of 5
Hampton Inn Hartford/Airport
2168 Poquonock Ave, Windsor, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 909 reviews" "
Rating 8 - Good. 240 out of 909 reviews" "
Rating 6 - Okay. 64 out of 909 reviews" "
Rating 4 - Poor. 12 out of 909 reviews" "
Rating 2 - Terrible. 20 out of 909 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in May 2024

10/10 Excellent

micHel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 1 night in May 2024

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Paula T

Property is in a neighborhood. Room decor is contemporary. The only thing I didn’t like was there was only a shower and no tub. I was looking forward to an Epsom salt soak. Check in was warm and efficient and easy parking.
Stayed 1 night in May 2024

6/10 Okay

Daniel

Unit smelled of cigarettes. Shower was broken. No trash bags in the trash cans.
Stayed 1 night in May 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was amazing!
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was great, and the room that my wife and I had stayed in was perfect! The room amenities were up to date which was perfect. We also noticed how clean everything was, which was top tier. The staff at the hotel was very polite when entering. Even the manager was fortunate to let us have a later check out time as we got there around midnight and was only staying for the night. I would definitely recommend anyone to stay here and we would love to come visit again!
Stayed 1 night in Apr 2024

10/10 Excellent

Betty Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a friendly staff and clean rooms.
Stayed 1 night in May 2024

8/10 Good

Therese

Travelled with family
Liked: Property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024

6/10 Okay

Eleni

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Great breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Christina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful and newly renovated in 2023, hopefully they will update the guest rooms at some point as they are anything but beautiful. The outlet cover next to the bed my son was sleeping in was not attached to the wall and had open/exposed wiring. Also, light sleepers beware due to the proximity to the freeway, you will need earplugs.
Stayed 2 nights in Mar 2024
Response from John on Mar 28, 2024
Thank you for your review. I can't help but think you have our property confused with another. We completed a total guest room and public area renovation in July of 2023 . Please don't hesitate to reach out if you have any questions. Thanks .

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, clean and conveniently located near the airport.
Stayed 1 night in Jan 2024
Response from John on Mar 28, 2024
Thak you for your review and your kind words . We hope to get your 5 of 5 on your next visit !

2/10 Terrible

Kayla

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John on Mar 28, 2024
Hi , Kayla- we appreciate your feedback . I noted your low score on your recent stay but I am not sure why . Please don't hesitate to let me know.

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Stephen, Littleton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for returning rental car to the airport. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
love the pool and cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Mitchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good service - clean room - nice breakfast- great coffee!
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Fast easy check in. The front desk employee made sure to ask us what type of room would be best for my whole family.
Stayed 1 night in Feb 2024

2/10 Terrible

jamil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
staff was totally rude
Stayed 1 night in Feb 2024
Response from John on Feb 5, 2024
Dear Jamil I am sorry to learn your experience with the staff . I realize that as well as we do with service sometimes we miss the mark . Please don't hesitate to reach out to me to let me for any further information

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool area is very slippery and i fell and hurt myself
Stayed 1 night in Jan 2024

10/10 Excellent

Doga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Maria Idali, Wilbraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Udayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Taru, Centreville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Jason, ASTORIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable, the room was very nice and clean. the staff was wonderful, friendly and courteous, they went above and beyond to ensure our stay was good. I will definitely stay here again when I visit.
Stayed 4 nights in Dec 2023

10/10 Excellent

Patricia, Providence

Stayed 1 night in Dec 2023

10/10 Excellent

Maryann

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Mostly very quiet and restful. Room was very clean and loaded with all the useful amenities. The breakfast was wonderful. Weather protected and perhaps seated facilities for smoking patrons, separated from the main building should be considered. As it is, such patrons are consigned to stand outdoors near entrances. A rather small enclosed area separate from the hotel, would be a plus.
Stayed 4 nights in Nov 2023

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Desk staff did not know how to provide utensils after hours and suggested to go next door to BBQ place. I went to housekeeping and Jeremiah brought me over to breakfast area and got utensils for me. Loved whirlpool, but sitting surface needs resurfaced as very rough and snags swimsuits and can scrape hands/feet
Stayed 1 night in Nov 2023

10/10 Excellent

DonnaB

Stayed 1 night in Nov 2023

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and comfortable. Breakfast was great and offered a variety of items. We will be returning soon.
Stayed 1 night in Nov 2023

2/10 Terrible

Cristine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Check-in was very strange. The person who checked us in asked for information that all should have been available through our booking. The person insisted on seeing my partner's ID even though I made the reservation. I have booked dozens of hotels through Expedia and never had a check-in process like this. The bed linens seemed to have been thrown together with whatever odds and ends were lying around. The ice bucket was wet, raising questions about cleanliness, and there were black specks in the ice, seriously suggestive of mold. At breakfast, the orange juice was extremely watered down. The plastic covers for the paper coffee cups did not fit, making any take-away coffee impossible. Overall, a wholly unpleasant stay. I would strongly not recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Stayed 2 nights in Nov 2023

6/10 Okay

Rhett

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
bugs
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seamless and efficient, staff was friendly and accomodating.
Stayed 1 night in Nov 2023

2/10 Terrible

Barbara Zachreson

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Juliane

Travelled with partner
We were really impressed with the bathroom and the “perks”. Liked the supply of shampoo/conditioner and body wash.
Stayed 1 night in Nov 2023

6/10 Okay

Sunny, Port Huron

Business traveller
.
Stayed 1 night in Nov 2023

10/10 Excellent

AJ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, with kind professional front desk help. A breeze
Stayed 1 night in Oct 2023

10/10 Excellent

Burkeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little getaway
We really enjoyed everything about this hotel and it helped us have such a great experience! We even got to bring our little fur babies for a fun family getaway and they loved it too - everyone felt right at home and both dogs were so well behaved was a nod to the great atmosphere! The breakfast was the tops! We just loved it!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Shelly

Liked: Staff & service, property conditions & facilities
I had no problems. The shuttle to the airport was nice.
Stayed 1 night in Oct 2023