Lobby sitting area

Reviews of Comfort Inn & Suites Ambassador Bridge

2.5 out of 5
Comfort Inn & Suites Ambassador Bridge
2330 Huron Church Rd, Windsor, ON

Reviews

7.8

Good

Rating 10 - Excellent. 268 out of 1002 reviews" "
Rating 8 - Good. 456 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 76 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came in to Windsor to see an ill family member and this hotel was located within a 10 minute drive to the Windsor Met hospital. There are tons of amenities, within walking distance, or a short drive. (Including a great 'hole in the wall' donair & shwarma restaurant a block away called HAKIMO. The food is very yummy, especially if you love garlic.) The location is great if you're going across the border, as it's right up the road from the Ambassador Bridge; you can literally see the bridge from the hotel. I don't know about public transit as I have my own vehicle. The complimentary breakfast was very good, I was impressed. There was eggs, bacon, hashbrowns, bagels, toast etc. and staff always kept it full. There is a pool and gym on site, unfortunately maintenance was being done on it so we weren't able to enjoy that but the comforts in the actual room made up for it. The beds, pillows, and blankets are super comfortable, and everything was very clean. The bathroom had an abundance of towels, which I find is lacking in most hotels. One downside was that the window in our 2nd floor room was missing its screen, which is a major concern if you have little kids. Hopefully maintenance will remedy that issue swiftly. Overall my stay was pretty good with no major complaints. I would definitely stay here again, and recommend it to others needing a reasonably priced place to stay while in Windsor.
Stayed 2 nights in Apr 2024

6/10 Okay

Alena

Stayed 2 nights in Apr 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several nights 10 years ago. Had good memories. But now, looks like room conditions is old even we saw some renovations in the lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ground floor King Suite was perfect. Most comfortable bed EVER
Stayed 1 night in Apr 2024

6/10 Okay

Rhonda

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and relatively quiet. Polite and helpful staff at the front desk. Nice fluffy pillows. TV reception wasn't great in my room but that's a minor issue. On weekends breakfast isn't served until 7 a.m. which was unfortunate because I had an early start, but staff did their best to accommodate and I was able to grab some fruit and a muffin.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, bed was so comfortable, excellent breakfast. Furniture a bit worn but comfortable bed with nice white bedding. Very pleased.
Stayed 1 night in Apr 2024

6/10 Okay

Li

Travelled with family and small children
The room has smoke smell, air circulation is bad.
Stayed 1 night in Apr 2024

4/10 Poor

Paolo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mohammed on Apr 15, 2024
Dear Paolo,Thank you for taking the time to complete a review online regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for your experience regarding your recent visit. Could you please call us at 519-972-1100, so we may have an opportunity to address your concerns. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,The Comfort Inn team

8/10 Good

Jung Sook

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very kind
Stayed 1 night in Apr 2024
Response from Mohammed on Apr 15, 2024
Dear Jung Sook,Thank you for your kind words about our staff. We look forward to your next visit to Windsor.Best wishes,The Comfort Inn team

10/10 Excellent

Yingxu

Stayed 1 night in Apr 2024

4/10 Poor

LC

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty fingerprints on the curtains, and the curtains wouldn't close all of the way. Not enough parking, A few trucks with boats on trailers were monopolizing several parking spaces each. No elevator in service, had to carry luggage up to the 2nd floor.
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking. It was much better than anticipated. The room was clean but the washroom is dated. The furnace was not working properly and it was quite cool but it most likely could have been adjusted if I tried. I thought the transport traffic would be loud but it was not heard at all. Very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Liz

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meetings had changed...needed to stay another night. There was no issues booking.
Stayed 3 nights in Mar 2024
Response from Mohammed on Apr 15, 2024
Dear Liz,Thank you for your 5 star rating. We are thrilled we were able to accommodate your reservation.We look forward to your next visit to Windsor.Best wishes.The Comfort Inn team

6/10 Okay

Medhat

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Vidya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 2 nights in Apr 2024

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with nice breakfast, handy to the highway for crossing the border
Stayed 1 night in Mar 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and suitable. Pretty loud from road noise.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal spot to stop for the night before heading over the Ambassador Bridge.
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with group
Liked: Staff & service
Tv on room and cable selection not great. Breakfast was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff. I didn’t like not having the pool .
Stayed 2 nights in Mar 2024

10/10 Excellent

Mitch

Stayed 2 nights in Mar 2024

8/10 Good

Gerald

Travelled with partner
It was fine Staff friendly
Stayed 1 night in Mar 2024

6/10 Okay

Juline

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, great staff.
Stayed 2 nights in Mar 2024

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool closed. Gym closed
Stayed 1 night in Mar 2024

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 25, 2024
Good Afternoon Maha, We would like to Thank You for taking the time to respond to our online survey. We appreciate you as our Guest and we truly hope to see you again soon.SincerelyThe Comfort Inn and Suites team

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve never experienced anything like this stay. I rarely complain about a business. The service was horrid, I had pulled my back from moving and there was no elevator to the second floor and didn’t offer to help take bags up. They wanted to inspect my room after I was checking out and kept insisting even though I had a car waiting to go to the airport for an important business meeting, I only stayed at the hotel for a total of 5 hours as I just needed somewhere to sleep, for one night the hold was $250 which is very high I’ve stayed at five star hotels and it was never that high. I almost missed my car to a extremely important business meeting due to the service
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 25, 2024
Good Afternoon Colleen, Thank You so much for your feedback and we would like to apologize for your experience at our hotel. We will review this with our team and hopefully we can improve. Again we do value you as our guest and we hope to better serve you in the future.SincerelyGuest Services

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was great. We were assigned a room on the second floor originally but the building has no elevators and my husband uses a walker. The staff member immediately offered us a room on the main floor, waived the $10.00 additional fee and told us the most convenient place to park to help my husband. Very good service!
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 25, 2024
Hi BarbaraWe would like to Thank You for taking the time to rate our hotel. We value you as our Guest and we truly hope to see you soon.Again Thanks so much Guest Services

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom could use updating everything is just old but seem to be kept clean. This was our second time here in a month this time the bed was not as comfortable as the first time, the breakfast was good each time
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 25, 2024
Thank You for taking the time to review our hotel.We genuinely appreciate you staying with us and we always want to improve. Again we value you as our guest and we hope to see you soon.Guest Services

6/10 Okay

Crystal

Liked: Cleanliness
Our room had a bad smell to it. Like stale moldy smell. Breakfast was included but was only cereal yogurt and fruit.
Stayed 1 night in Mar 2024
Response from Mohammed on Mar 20, 2024
Hello Crystal,We apologize for your feedback. I have shared your feedback with our operations team to review your concerns. We will check the room you stayed in for the odour. Our breakfast on the weekend is from 7am to 10am and includes Breads, bagels and cream cheese, pastries, waffles, or croissants, muffins, either scrambled eggs or egg bites, sausage, juice, yogurt, hard boiled eggs, fruit, cereal, hot chocolate, coffee and tea. These are all on the same area in the breakfast dining room. These items are served everyday. If these were not served there is a high probability it may have been well after 10am. Please feel free to reach out to us if we can assist you further.

8/10 Good

Luay

I like this place every think was good
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 21, 2024
Thank You so much for taking the time in your busy day to review our hotel. We truly appreciate and value you as our guest!We so hope to see you again soon!Guest Services

6/10 Okay

Jen

Travelled with partner
Liked: Staff & service
We had no shower curtain and the bed was warped.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 21, 2024
We are so sorry to hear you had a negative experience.Please let us know during your stay so we can remedy the problem. We appreciate your feedback and we hope to see you again in the future.Guest Services

8/10 Good

Rosa

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Comfort Inn & Suites Ambassador on Mar 21, 2024
Hi Rosa!Thank You so much for taking the time to review your stay with us here at Comfort Inn and Suites.We truly value you as our guest and we sure hope to see you again soon!Sincerely, Guest Services

8/10 Good

David

Stayed 1 night in Mar 2024

6/10 Okay

DAVE

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
gym was closed. pool/hot tub was closed.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Ambassador on Mar 21, 2024
Hi Dave,Thank You for taking the time to review us at Comfort Inn and Suites. We truly value you as our Guest and we will take your review and share it with upper management.Hope to see you again soonSincerelyGuest Services

2/10 Terrible

Kenroy

Stayed 3 nights in Mar 2024

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Feb 2024

6/10 Okay

Jim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay roomy and clean
Stayed 1 night in Feb 2024

6/10 Okay

nithinreddy

Disliked: Property conditions & facilities
No Elevator and the room key stopped working after the first use. No thermostat in the room
Stayed 1 night in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service
Very welcoming front desk clerk! Everything was fine except: no swimming pool, no functioning gym space, and room temperature was cranked up to max when we arrived. Other than that, satisfied.
Stayed 1 night in Feb 2024

4/10 Poor

Carl

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
If check in is at 3, not expecting to wait another 15 20 mins at 430 to check in
Stayed 1 night in Feb 2024
Response from Mohammed on Apr 1, 2024
Dear Carl,We are sorry for the delay in Check-in. We are sharing your feedback with our team so we may review and improve our operations.Once again, thank you for your feedback. We hope you will give us another opportunity to serve you again.Best wishes,The Comfort Inn team

8/10 Good

Dayton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was as stated. No pool, no gym. The property is under construction. I needed a place to stay on my way to Chicago and this place did the trick. Room was clean and bed was comfy.
Stayed 1 night in Feb 2024

10/10 Excellent

Istiaque

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, good breakfast, great housekeeping!
Stayed 2 nights in Feb 2024

2/10 Terrible

Salim

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean at all. The bed was dirty with lipstick stains and hair everywhere on the bed. Then the staff came to the room and saw everything and took pictures. Next day I talked to the manager and all he said was he would give me some points. Like he didn’t even care .
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It served our purpose for the day.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2024

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Neat and Clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Ayse Nur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception ( Ammar) was very helpful, and the breakfast was amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Jarame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Was a last minute find & it turned out to be great
Stayed 2 nights in Feb 2024