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Reviews of Hotel Thuringerhof

3.5 out of 5
Hotel Thuringerhof
Corner Of Bahnhof And, Independence Avenue, Windhoek

Reviews

6.6
Rating 10 - Excellent. 12 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 29 out of 89 reviews" "
Rating 4 - Poor. 15 out of 89 reviews" "
Rating 2 - Terrible. 8 out of 89 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nathaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked online on Expedia and paid. I arrived expecting to check in. Instead the staff insisted that the hotel had not received payment from the online platform and tried to get me to pay a second time. I refused and showed them the receipt from Expedia. I had to threaten to get the police involved before they relented. Their food and beverage prices are outrageous and the quality is not good. They try to rip you off at every turn. The rooms I got either didn’t have a working safe for my valuables, or had one that was unusable. Trust me, you don’t want to stay here. It is gross, the area is sketchy, they are dishonest, and it isn’t good value for the money. You would be better off staying somewhere else.
Stayed 1 night in Jul 2023

2/10 Terrible

WANDE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel asked me paid again of Namibia Dollar 940, although I Have paid to expedia already, so expedia must Refund me , Please ! !

8/10 Good

SAMUEL

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in downtown Windhoek
The hotel is a good option to stay in downtown Windhoek if you are interested in spending a day walking around. Windhoek is not a very exciting city, but you can find yourself things to do for 1 day at the beginning or the end of a trip through Namibia. The hotel is in a good condition overall.
Stayed 1 night in Apr 2021

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central city location
Great location to explore the city. Near to main tourist sights and on main shopping street. Near to quaint old railway station and museum pieces. Cafes nearby. Service excellent. Room absolutely fine. Restaurant and bar
Stayed 1 night in Sep 2019

4/10 Poor

Grania

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not greatest location in town. Older property in downtown with few things nearby
Stayed 1 night in Apr 2019
Response from Cecilia on Jun 29, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff and hotel...would have been nice to know there was no lift but the excersise probably did me good
Stayed 5 nights in Mar 2019
Response from Cecilia on Apr 3, 2019
Good day Thank you for staying with us at the hotel. we would like to sincerely apologize for the elevator, however we hope to see you soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel in need of refurbishment, lift not working and generally tired decor. However. nice friendly staff, helpful and obliging. Central location.
Stayed 1 night in Feb 2019
Response from Cecilia on Feb 12, 2019
Good day Thank you for your valuable feedback, we hope to see you soon! Kind regards

6/10 Okay

Kristen, Houston, TX

Liked: Staff & service
Disliked: Property conditions & facilities
Perfect proximity to major Windhoek sights. A bit overpriced for the quality— extremely dated. Hotel staff is super friendly and accommodating!
Stayed 1 night in Jan 2019
Response from Mbakondja on Jan 28, 2019
Good Day Mr. Kristen Thank you for taking the time to give us feedback, thus assisting us here at Protea Hotel Thuringerhof in continually improving our standards

6/10 Okay

Boitumelo

Disliked: Cleanliness
Mbushe
The place is under revamp so it was Dusty, efforts are needed to keep the place clean even while under revamp.
Stayed 2 nights in Dec 2018
Response from Cecilia on Dec 17, 2018
Dear Boitumelo Thank you for your feedback, we apologize for your unsatisfactory experience, we tried our best to keep it clean as much as we could, given the condition. we hope when you return it will be up to you acceptable standards. Kind regards

8/10 Good

Jocky T

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Cecilia on Dec 9, 2018
Dear Jocky T Thank your feedback, it is highly appreciated. Regards

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel is extremely mediocre. Bed okay but for example elevator out of service, no bottled water in rooms, no bath mat for tub, plastic toilet seat, etc.
Stayed 1 night in Nov 2018
Response from Cecilia on Nov 20, 2018
Dear Sir/Madame Thank you for your feedback, we highly value your opinion. Your feedback is forwarded to the Operations Manager to look into the matter. Kind Regards

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from Cecilia on Sep 22, 2018
Good day Thank you for staying with us, the Hotel is due renovations soon, hopefully we will up to standard by the time you return. Thank you for your feedback

8/10 Good

Lindsay, California

Liked: Cleanliness, staff & service
This hotel is in a great location which is REALLY important in this city where pedestrians seem to be a target for motorists. You can get to all the major sights for Windhoek by foot without having to cross any busy streets. The hotel itself is getting super close to needing refurbishing, but the lines are all good, the shower is great, the staff are friendly. I would definitely stay there again.
Stayed 2 nights in Jul 2018
Response from Cecilia on Aug 9, 2018
Good day Lindsay Thank you for your feedback we appreciate it. We are glad that you where happy and would love to see you again soon. However we apologize for hotel current condition. There are plans for renovation to take place soon. We hope that it can be finished by the time you return. We look forward to welcoming you again soon.

8/10 Good

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Happy Stay
It was a good stay. Centrally located. Convenient for shopping. The staff was very cooperative.
Stayed 5 nights in Jun 2018
Response from Cecilia on Jun 26, 2018
Dear Mr Akhil Thank you for your feedback. it well appreciated, we will share it with the staff.

6/10 Okay

Verified traveller

Good location and services. Room is small.
Response from Cecilia on Apr 9, 2018
Dear Sir/ Madame Thank you for your feedback, we apologize for that inconvenience, plans to renovate the Hotel are due to start soon. We hope when you return it will be improved.

4/10 Poor

Julien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to standard
Very old hotel, not really clean and too expensive for what you get.
Stayed 1 night in Aug 2017

8/10 Good

Toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to standard
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunate choice
We had a leaking toilet. After mentioning it, reception person inspected and said it was water from shower. It was not so, but dripping from toilet. Also had hands in our toiletries and perfume taken. We had no time to make an issue out of it. Fortunately not that expensive. Principle still stands. Dead flowers in reception. Bad area. Will it go there again.
Stayed 2 nights in Sep 2017

2/10 Terrible

P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kak
The shitiest hotel. Everything about it is a lie.
Stayed 1 night in Aug 2017

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not recommended
Place is run down, needs renovation and is overpriced!
Stayed 2 nights in Jun 2017

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
Simple but comfortable room, good breakfast, an easy walk to Christuskirche and the shops on Independence.
Stayed 1 night in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go there.
Everything is bad about that place. The staff totally useless and inefficient. The location sketchy and no places to go to eat (just 3 horrible chicken fast food outlets). The hotel looks like a 1970s run down place. The rugs and the paint are horrible. I waited 30 minutes in the front desk requesting for a taxi information to the airport. They offered one price and the hiked the price in the last minute. The room was not nice and dark. Lights were poor. I summary, horrible. Worst experience in many years.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Windhoek for a work visit. The staff were welcoming from the first day I arrived until I left. I was at the Protea Hotel for 5 days and not a single day did I experience problems with the hotel staff, room quality and service. Breakfast and dinner were excellent, my room was always clean when I came back. The hotel is centrally located meaning it was easy to get around town and get taxi. The day before I left I informed them of my early morning flight and they booked a cab for me which was ready at 4am in the morning.

4/10 Poor

Rahil

Disliked: Room comfort
A hotel with only basic amenities only
Was an OK experience

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Convienent hotel
Not very impressed. Stayed there due to the brand recognition. The hotel has had some paint applied, but it is still old and in not very good condition. The bathroom is a tub with a shower curtain. The toilet leaked slowly, so we laid a towel on the floor. The tile is chipped and the general condition is that of an old second rate hotel that someone spent a couple of bucks on trying to make it look a little better.. Would not stay here again as there are much cheaper and nicer places to stay in Windhoek. the only plus is its location if you wanted to explore the town on foot. We didn't. I should have ran when the porter told me he didn't have any kind of dolly to get our bags up to the room. The staff though did provide friendly assistance in getting all our bags to the room. Overall very overpriced for what you get.

8/10 Good

Ross, RSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant people and very enjoyable stay and good value for the price .

2/10 Terrible

Ghalied, Cape Town

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel due for upgrade
Hotel needs a serious upgrade. Lift not working properly. Rate is way to much for that condition of hotel

10/10 Excellent

Simbarashe, Harare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was quite pleasant to feel Namibia hospitality

6/10 Okay

Brian, East London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Comfortable and quiet. Breakfast was a bit chaotic on odd occasions when large parties ate together and crowded the venue.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Next time in Windhoek I will certainly pick different hotel (preferably with a more helpful staff)

10/10 Excellent

charles, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great location for walking to the beach and great food.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
Overall felt worth 4 but as got mugged beyond botanical gardens staff were very helpful so up graded to 4. Be careful in Windhoek in quiet areas even in daylight

6/10 Okay

Verified traveller

Liked: Cleanliness
Stay over
We only stayed over because of the long lay over in Windhoek on our way back home. This hotel is a bit far from the airport and the shuttle service was quite expensive.

6/10 Okay

Sarkis, Beirut

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average Hotel
The room was big and clean. Staff were kind and helpful.

4/10 Poor

Ange

Disliked: Staff & service, room comfort
Average Hotel
For the amount we paid, this hotel did not meet our expectations. We have traveled to over 30 countries and stayed in various levels of hotels and this one did not provide value for money. The staff were rude (with an exception of 2), they did not have our booking, the location was average, there was a band on one night which was really noisy and the food was terrible. The room service menu had very little choice, too.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Patrick, Johannesburg

Disliked: Property conditions & facilities, room comfort
Unexpected
The Hotel is next a night club that bangs its music till the early hours so sleep optional. The passage had buckets in it to catch the water that was falling out the ceiling. When the repairs were done the ceiling tiles had been removed or broken so all the pipes exposed. The carpets were dirty needed a wash not only vacuum. No designated smoking area you had to go outside the hotel or the very small parking area. The wifi that is promised is very very bad to stay connected to constantly drops so makes email a nightmare. Key card stopped working the second night had to get it reprogrammed. The staff are very friendly and helpful and do there best in any situation nothing is to much for them they were great. The hotel needs an upgrade.

10/10 Excellent

CT, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Travelller
Very Pleasant Stay. We were there for business and the hotel was very nice.

8/10 Good

Khajak, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in
I recommend anyone staying in windhoek to book this, for the high valued service and cheap price.

4/10 Poor

Peter, Kaapsche Hoop

Disliked: Staff & service, property conditions & facilities
Stay at Protea Hotel Thuringerhof, Windhoek
I arrived at 9pm. The hotel had received no confirmation of my booking through hotels.com! The hotel internet/wifi was not working which was a huge problem as I needed to download an important business document. My room overlooked a busy street so that I had trouble sleeping!

6/10 Okay

ClarkNicholson

Liked: Cleanliness, staff & service, room comfort
Visa run
Only two nights to get my SA tourist visa updated for another 90 days gave me the opportunity to travel to Windhoek. The hotel has a great location, within one block of the bus station on the corner of Bahnhof St. and Independence Ave. Not much else to say.

6/10 Okay

Tom, Lusaka, Zambia

Liked: Staff & service, room comfort
Close to Downtown
Three nights, all needs met. Parking is limited and renovation in Restaurant was going on. Excellent breakfast, excellent internet access and speed. Obviously a slow time for the hotel.

6/10 Okay

Joshua, Kentucky

Liked: Cleanliness, room comfort
Some good, some bad
My first disappointment with this hotel was that the wifi was down the whole four days I stayed there. Then I discovered that the latch on my window was broken, which meant it blew open and let in street noise. I couldn't get the room safe to work (following the printed directions) and the electric kettle was filled with dusty water. The TV channels all came in with considerable static. Upon leaving, I had to pay a hefty fee for a shuttle to the airport. On the other hand, the breakfast was fantastic, and the location is very handy for a tourist on foot.

4/10 Poor

Biggie, Essex, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
No wireless connection could no access though out
Poor Customer Care front office staff and some restaurant staff

6/10 Okay

Ian, Johannesburg

Disliked: Room comfort
Very average hotel
It was ok but would only go back if there there was no other choice